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Message Management

Message Management patent applications listed include Date, Patent Application Number, Patent Title, Patent Abstract summary and are linked to the corresponding patent application page.

Related Categories:

Telephonic Communications


Audio Message Storage, Retrieval, Or Synthesis > Message Management



System and method for automatically transcribing voicemail
11/06/14 - 20140328474 - Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail...

System and method for highly assured delivery of an important segment of an automated call
10/09/14 - 20140301538 - System and method to administer an outbound automated call from a call center, including: starting playback of an automated message during a call from a caller to a callee, wherein the message comprises a first portion having a first level of importance and a second portion having a second level...

Preconfigured sender communication
09/18/14 - 20140270120 - Methods and systems are described for allowing a calling party to provide a provisional message for a called party. In one aspect, when the calling party places a call to the called party and does not receive an answer, the calling party may choose to have the provisional message delivered....

Telecommunications system and method
01/30/14 - 20140029736 - A telecommunications system includes switching circuitry for coupling a call to a extension coupled to the system, voice processing circuitry for automatically interacting with the call, a microprocessor, a first data bus connected, between the microprocessor and the switching circuitry, and a second data bus connected between the microprocessor and...

Conserving call logic during handoff
01/30/14 - 20140029737 - Conserving call logic during handoff may be provided. First, a call may be received at a first server. Next, the first server may determine that it cannot handle the call. Then the call may be transferred by the first server to a second server with enough information so that the...

Providing audio announcement to called parties
01/02/14 - 20140003589 - The present disclosure describes a system, method, and computer-readable medium for providing audio announcement of communications to a called party in a communication network. The method includes receiving communication from a calling party and performing a lookup of information relating to the calling party in a database via an Internet...

Data communication
12/12/13 - 20130329870 - A telephony user device capable of establishing a communications session for communication of data in a data communications network, the telephony user device including a processing system configured to provide a reconfigurable graphical user interface, establish a telephone call with a voicemail system, establish a separate communications session, separate from...

System and method for the automatic distribution of inmate phone recordings
10/24/13 - 20130279668 - A method of automatically distributing phone call recordings to interested parties generally includes associating one or more forwarding criteria with each of one or more interested parties, establishing a phone call from a calling party to a destination number through an institutional phone system, recording the phone call, and, if...

Selecting a voice mailbox for a call associated with a diversion chain
09/26/13 - 20130251123 - A selection identifying a voice mailbox associated with an endpoint in a call diversion chain in which to store a voice message is received. In response to receiving a call from an endpoint and the call not being answered, a header field is generated in signaling data for the call...

Global tree rules for an interactive voice response system
07/11/13 - 20130177144 - Methods, computer readable media, and apparatuses for managing calls in an interactive voice response system are presented. According to one or more aspects, a call from a user or customer is received by an interactive voice response system. The interactive voice response system retrieves user information based on user credentials....

System and method for servicing a call
06/20/13 - 20130156170 - A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may...

System and method for servicing a call
06/20/13 - 20130156171 - A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may...

Method and device for consulting a voice message
04/04/13 - 20130083907 - A method for consulting a voice message received and a method for providing a compounded voice message. The compounded voice message is composed of at least one first and one second voice component and is associated with a group of items of information relating to the voice components. The method...

Secure processing of confidential information on a network
03/28/13 - 20130077773 - A system, method, and apparatus for processing confidential information. In one embodiment, the method includes: receiving confidential information on an incoming line coupled to the call center server; intercepting a DTMF tone portion of the confidential information at an encoder located between the incoming line and an agent at the...

System and method for handling multiple call redirections in a voice messaging system
02/07/13 - 20130034216 - A method for handling multiple call redirections in a voice messaging platform is provided that includes receiving a call at the voice messaging platform, wherein multiple, sequential redirecting numbers are associated with the call. The method also includes selecting a mailbox associated with a last number associated with the call...

Integrated, interactive telephone and computer network communications system
01/24/13 - 20130022182 - A method comprising the steps of: receiving via internet a time, a date and a telephone number for a reminder telephone call (such as a wakeup call); storing in a database the time, date and telephone number of the reminder telephone call; and delivering to the subscriber via telephone the...

Targeted on-hold messaging system and method thereof
12/27/12 - 20120328088 - A method for providing on-hold messaging, wherein the method receives a telephone call placed by a caller to a target, generates caller information, selects a first message based on that caller information, and recites the first message prior to the target answering the telephone call....

On-hold message system
12/20/12 - 20120321056 - A programmable in-the-skin or intelligently connected message on hold delivery system is disclosed which comprises a message storage system and a processor for generating prompts which are transmitted to a control device. The prompts are received at the control device and allow an operator to select from a number of...

Method and apparatus for connecting a caller previously diverted to voicemail
12/06/12 - 20120307985 - Disclosed is a method and apparatus for enabling communication between a first party and a second party. The method and apparatus determine that the second party is calling the first party while the first party is leaving a message on the voicemail of the second party. The message is then...

Automatic message management utilizing speech analytics
11/15/12 - 20120288072 - Embodiments are provided for utilizing speech analytics for automatically managing messages in a communications network. A message from a calling party to an unavailable called party is recorded in a messaging management module. The messaging management module automatically identifies a category for assigning to the content of the message based...

System and method for providing a visual indicator on a communication device
11/15/12 - 20120288073 - Embodiments of the disclosed invention include an apparatus, method, and computer program product for providing a larger display area for viewing pictures and/or videos on a communication device. For example, in one embodiment, a communication device is disclosed comprising a plurality of display components for displaying an image that covers...

System and methods for enhanced multimedia in voip networks
11/08/12 - 20120281821 - Calls placed to a call recipient bypass the terminating messaging system, creating an enhanced message in the call originator's messaging system and delivering the enhanced message using alternate routing information. A caller creates enhanced messages for a call recipient even when the call recipient's messaging system does not support such...

Stateful home phone service
11/01/12 - 20120275581 - This application describes a system and associated method for routing messages, such as phone calls. The destination of incoming calls may be determined based on a variety of factors, such as the state of the callee's security system, the date and time, the identity of the caller, and the number...

System and method for transmitting voice messages via a centralized voice message server
11/01/12 - 20120275582 - A system and method for transmitting voice messages via a centralized voice message server is provided. A plurality of communication devices are interfaced over a data network, and each communication device is associated with a user. At least one of the users is associated with a plurality of discussion groups....

Telecommunication and multimedia management method and apparatus
11/01/12 - 20120275583 - A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or...

Systems and methods for providing selectable options to a calling party on-hold
11/01/12 - 20120275584 - A method for handling an on-hold communication includes receiving an incoming communication from an initiating party directed to a communication destination address assigned to a receiving party. When the incoming communication is placed on-hold, the initiating party is provided a menu of selectable options including an option to obtain information...

Method and system for recording telephone conversations placed on hold
08/16/12 - 20120207289 - A system and method for recording telephone conversations which have been placed on hold is provided. After a telephone conversation has been placed on hold, assuming that the conversation was being recorded, the call is designated to be in the background. Once a processor senses that a background call exists,...

Method for minimizing message collision in a device
08/09/12 - 20120201364 - A method for minimizing message collision in a device is presented. Two or more overlapping real-time streaming simplex audio messages are received. One of the audio messages is forwarded to be reproduced while the other is stored. Forwarding of the delayed audio message is delayed such that overlapping reproduction of...

Method and system for delivering messages
07/05/12 - 20120170724 - A method and apparatus for delivering a message. A plurality of audio messages destined for a recipient is received from a corresponding plurality of senders. Each of the plurality of audio messages includes a corresponding first sender designated priority designated by the corresponding sender. Member configuration data that identifies a...

Conference assistance system and method
06/28/12 - 20120163568 - The list of conferences is sent to an application running on the communication device and displayed to the user. Once a conference from the list is selected by the user, the communication manager receives information that identifies the selected conference and the user is connected to the selected conference. As...

User status management in a voice calling architecture
06/28/12 - 20120163569 - A mechanism for indicating a specific response message to be played to a caller is provided. A call that comprises an identification of a caller is received in a recipient device. If the recipient device is operating in the phone management mode, a recipient notification of the call is blocked...

Systems and methods for handling calls associated with an interactive voice response application
06/14/12 - 20120148036 - A method for processing a call is provided. The method includes receiving an inbound call leg via a network device. The inbound call leg is processed using an interactive voice response (IVR) device, and an outbound call leg is generated based on processing the inbound call leg. The outbound call...

Retrieval of deleted voice messages in voice messaging system
05/31/12 - 20120134481 - Apparatus and method to allow retrieval of voice messages deleted from the voice message memory of a voice messaging system. A voice messaging system such as a telephone answering device includes a deleted voice message memory for storing voice messages deleted from the voice message memory. The deleted voice messages...

Methods, systems, and products for responding to communications
05/31/12 - 20120134482 - Methods, systems, and products are disclosed for responding to a communication. The communication is received from a sender's address and is destined for a recipient's address. An audible message associated with the sender's address is retrieved. The audible message is sent to a server that stores messages associated with the...

Method for playing a sequence of advertisements as waiting message, and call centre system
05/24/12 - 20120128137 - A method for playing a sequence of advertisements as a waiting message of at least one private automatic branch exchange (“PABX”) is disclosed. A template sequence message may be created at the advertisement management server. The template sequence message may comprise a plurality of successive slots, each slot being able...

Dynamic load balancing between multiple locations with different telephony system
04/19/12 - 20120093302 - A method includes receiving a call from a primary interactive voice response (IVR) system at a load-balancing IVR system. The primary IVR system routes a first percentage of calls to routing logic and a second percentage of calls to the load-balancing IVR system. A telephony system is selected from among...

Retrievable outgoing audio messaging
04/12/12 - 20120087483 - The present invention relates generally to retaining outgoing audio messages between two voice communicating devices. In particular, the present invention relates to a system and method for using an external device that monitors all outgoing communication from a voice communicating device and stores such voice data with associate information for...

Message forwarding based on sender and recipient relationship
03/29/12 - 20120076281 - Techniques for message forwarding based on a relationship between a sender and a recipient are described herein. In one embodiment, a process includes, but is not limited to, in response to a message from a sender over a network, identifying a list of candidate recipients to handle the message based...

Telephone notification method and system, signaling monitoring unit and server
03/29/12 - 20120076282 - A telephone notification method and system, a signaling monitoring unit and a server are disclosed. The telephone notification method comprises that: acquiring a hang-up signal of a target user terminal from a signaling network and then sending a notification message to a server; and after receiving the notification message, the...

Multi-mode ivr
03/22/12 - 20120069976 - Included are embodiments of systems and methods for providing information. At least one embodiment of such a method includes facilitating establishment of a communication between a user on a communications device and an interface server, the interface server being configured to provide data related to an information tree to the...

Telephonic service and power supply status management of a communication terminal depending on the presence of a user
03/01/12 - 20120051527 - To manage a continuity of telephone service in relation to a user associated with a communication terminal (TC) and with at least one communication device (DC), a server (SC) connected to the communication terminal and to the communication device is able to power off the communication terminal following detection of...

Voicemail module
11/10/11 - 20110274256 - A voicemail module is described, which module is intended to be incorporated into a voicemail system of one or more end users. The voicemail module includes a plurality of settings, some of which may be provided by the developer and some of which may be provided by the end user....

System for managing voice files of a voice prompt server
10/27/11 - 20110261935 - A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according...

Autoplay of status in teleconference via email systems
09/29/11 - 20110235787 - A computer-implemented method for auto play of a status in a telephone conference is provided. The method includes receiving, at an e-mail server, a status message of a party to a telephone conference, and determining from the status message whether the party will be able to attend the telephone conference....

Method and system for efficient use of address resources within an automated communications system
09/29/11 - 20110235788 - Embodiments of the present invention are directed to automated systems for organizing and facilitating information exchange between members of an organization. Automated systems that represent embodiments of the present invention allow for creation and administration of hierarchical groupings of members of the organization to facilitate efficient dissemination of information among...

Method, system, and computer program product for contacting intended customers
07/21/11 - 20110176665 - A method, system, and apparatus are used to contact an intended customer. In one embodiment, one or more notification details associated with an intended customer are received. The notification details may include at least a phone number and a name of the intended customer. Subsequently, a phone call to the...

System and method for monetizing telephone calls to disconnected business listings
06/23/11 - 20110150193 - A method includes developing a call profile for a call that has been identified for intercept treatment, the call comprising a call from a caller to a disconnected listing. The developing comprises accessing one or more listing characteristics for the disconnected listing independently of the caller. The method further includes...

Method and apparatus for development, deployment, and maintenance of a voice software application for distribution to one or more consumers
05/26/11 - 20110123006 - A system for developing, deploying and maintaining a voice application over a communications network to one or more recipients has a voice application server connected to a data network for storing and serving voice applications, a network communications server connected to the data network and to the communications network for...

Call handling treatment for voicemail systems
04/14/11 - 20110085646 - A voicemail system (100) can include at least one processor (104) and at least one communication interface (102) operatively linked and in communication with the at least one processor (104) that is configured to receive an incoming call. The voicemail system (100) can further include at least one memory (108)...

System for advertisement selection, placement and delivery
03/17/11 - 20110064207 - An advertisement delivery system for publishing a voice-enabled advertisement chosen among multiple voice-enabled advertisements to a specific voice application version chosen among multiple voice application versions available to the system has a telephony interface for enabling voice interactive access to at least one running version of the chosen voice application;...

Method and apparatus for forwarding voicemail
03/03/11 - 20110051910 - A method and apparatus for forwarding voicemail is provided. A voicemail server determines that voicemail data stored in a memory device has been classified as urgent, the voicemail data for forwarding to a recipient communication device. Availability data associated with the recipient communication device is processed to determine an availability...

Method and system for presenting dynamic commercial content to clients interacting with a voice extensible markup language system
02/24/11 - 20110044437 - A system for selecting a voice dialog, which may be an advertisement or information message, from a pool of voice dialogs and for causing the selected voice dialog to be utilized by a voice application for presentation to a caller during an automated voice interactive session includes a voice-enabled interaction...

Intelligent tagging for multimedia call recording purposes using continuous metadata
01/06/11 - 20110002451 - A method of indexing recordings of contact center communication sessions is described. The method allows for a recording to be indexed with metadata reflecting a time-varying characteristic of one or more of the parties of the communications session, e.g. the mood of a caller, the current location of a caller....

Prioritized prompt ordering and call processing in interactive voice response systems
12/30/10 - 20100329435 - A system and method for processing a call to a destination associated with multiple group members in a unified messaging system by determining a prioritized order of the group members for presentation to caller and receiving a selection from the caller. The order of the group members can be determined...

Method for characterizing system state using message logs
11/18/10 - 20100290601 - A method that enables the run-time behavior of a system to be analyzed is disclosed. By analyzing the totality of the messages in the log or logs system behavior can be better understood. The illustrative embodiment of the present invention detects patterns in message logs, clusters similar messages, and determines...

Phonecasting referral systems and methods
11/04/10 - 20100278321 - Incoming phone calls are answered with playback of an audio feed. A listener can enter a phone number or other identifier to refer a friend. A message recommending the phonecast is then sent to the friend, possibly including a link or some other form of a ‘click-to-call’ facilitation. In some...

Method and apparatus for enabling a calling party to leave a voice message for a called party
10/28/10 - 20100272247 - A method for execution by a network entity to allow a calling party to leave a message for a called party, the calling party using a communication device to call the called party, the network entity being connected to the communication device via a communications network. The method may comprise:...

System and method for providing audible messages in replacement of telephone tones
09/02/10 - 20100220843 - A computer implemented system and method for providing at least one audible message at a communication device in replacement of a pre-determined telephone tone. There is provided a tone detector interface for detecting the pre-determined telephone tone provided at the communication device; an audible messages database accessible to the tone...

System and method for delivering content to a user of a telephony device
08/19/10 - 20100208874 - A system and method for utilizing information exchanged during an initiation phase (i.e., the “ringing” phase) of a conventional telephone connection request received from a telephony device, in order to identify and provide a user with content or enhanced services. In a convention telephone call the connection request includes information...

Method and apparatus for telecommunications advertising
08/05/10 - 20100195809 - A telecommunications advertising means is disclosed. The telecommunication advertising means includes an advertisement database coupled to a processing means. The advertisement database stores subscriber specific or third party advertisements that are selectively associated with communications in a telecommunications network. The selective association is carried out by the processing means. In...

Toggling voicemail class of service
07/29/10 - 20100189229 - A method (200, 400) for toggling voicemail class of service (CoS) including receiving a subscriber-initiated CoS change request (202, 402) at a billing system (109), wherein the CoS change request includes a request to change from a first CoS associated with a first voicemail system (VMS) (102, 104) to a...

System and method for handling multiple call redirections in a voice messaging system
07/29/10 - 20100189230 - A method for handling multiple call redirections in a voice messaging platform is provided that includes receiving a call at the voice messaging platform, wherein multiple, sequential redirecting numbers are associated with the call. The method also includes selecting a mailbox associated with a last number associated with the call...

Methods, apparatus and computer-readable media for providing a network-based call park feature
07/22/10 - 20100183127 - A method, which comprises receiving an indication of an intent to communicate using a first communication client registered to a user account. A memory is then consulted in an attempt to identify a communication session previously established with a party that is a communication client registered to the user account,...

System, method and device for managing messages
07/22/10 - 20100183128 - A system, method and device for managing messages. A caller dialing a particular line has a message managing device operatively connected to the line, that records a copy of the message to be recorded on the line, such as on a conventional answering machine. The MMD includes ring detection circuitry...

Calendar-callback voicemail
06/24/10 - 20100158220 - Calendar-callback voicemail that provides proposed callback times is described herein. Calendar-callback voicemail includes a calendar callback service that access, among other things, calendar information and location information. The calendar callback service uses that information to provide a proposed callback time to the caller, which the caller may accept or reject....

Method and apparatus for managing voicemail in a communication session
06/17/10 - 20100150324 - A system, method and apparatus for managing voicemail in a communication session between a sending communication device and a receiving communication device are provided. It is determined at the receiving communication device that a voicemail is to be created. The voicemail based on content received via the sending communication device....

High availability and operations architecture for ivr applications
06/10/10 - 20100142686 - A method for managing voice response services in a call center for interactive voice response (IVR) applications that provides full IVR call capacity during the installation and testing of new IVR application software. The call center includes web application servers, a network dispatcher, IVR clusters, databases and a network switch,...

Marking voice messages as heard
05/27/10 - 20100128856 - In response to receiving a voice message, a telephony service creates an e-mail message directed to the intended recipient of the voice message. The e-mail message includes the voice message as an attachment and an embedded image file. Once the e-mail message has been created, a mail system is utilized...

Call forwarding system and method employing virtual phone numbers associated with landline and other discrete telephone units
05/27/10 - 20100128857 - A system and method for forwarding calls to virtual phone numbers, the virtual phone numbers associated with landline and other discrete telephone units. A user cellular telephone can receive the calls for the virtual phone numbers, based on preferences specified by the user for when and/or where particular calls are...

Method and apparatus for voice mail notes
04/22/10 - 20100098227 - A novel method and apparatus for recording an audio note for a voice message stored on a messaging platform are disclosed....

System for determining active copresence of users during interactions
04/01/10 - 20100080364 - A system is described for determining the active copresence of users during interactions. The system may include a processor, a memory, and an interface. The memory may store a degree of active copresence. The interface may communicate with a user. The processor may identify a primary interaction of the user....

Offline voicemail
04/01/10 - 20100080365 - A method for accessing offline voicemail messages within a mobile messaging application may be provided. First, a voice mail message may be received and the voicemail message may be transcribed to text. Next, the voicemail message and the text transcription may be stored. The recipient may then be presented with...

Call processing based on call patterns and other criteria
04/01/10 - 20100080366 - The patent application describes techniques for managing calls. In one embodiment, a computer-implemented method comprises detecting a call to a target phone; determining a source of the call; determining one or more patterns of talk time for calls between the source and the target phone, wherein the patterns indicate one...