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Telephonic Communications > Audio Message Storage, Retrieval, Or Synthesis > Interacting Voice Message Systems Interacting Voice Message SystemsInteracting Voice Message Systems patent applications listed are from June 2005 to current and include Date, Patent Application Number, Patent Title, Patent Abstract summary and are linked to the corresponding patent application page.10/25/07 - 20070248218 - Method and apparatus for automatic telephone menu navigation Principles of the present invention provide techniques for automatically navigating through a telephone menu system. Illustrative techniques of the invention permit a user of a telephone menu system (e.g., IVR system) to record operations needed to navigate to a particular point in a menu tree of the telephone menu system ... 10/18/07 - 20070242809 - Advanced voice and data operations in a mobile data communication device A system and method for integrating voice and data operations into a single mobile device capable of simultaneously performing data and voice actions. The mobile device working in a network capable of exchanging both cell phone calls and data items to the mobile device. By wearing an earphone or an ... 08/30/07 - 20070201637 - Notifying users when messaging sessions are recorded A method, system and program for notifying users when messaging sessions are recorded are provided. In response to receiving a request to record a messaging session, a requested selection of multiple message entries associated with the messaging session are recorded. Then, multiple users participating in the messaging session are notified ... 05/31/07 - 20070121824 - System and method for call center agent quality assurance using biometric detection technologies A method, system and computer program for assessing the quality of a call recipient response during an interactive voice dialog. Embodiments of the present invention address deficiencies of the art in respect to biometric analysis and provide a novel and non-obvious method, system and computer program product for call center ... 11/23/06 - 20060262911 - Voice mail bridging in communication systems Communication systems and methods are disclosed that provide a voice mail bridging service. A communication network attempts to connect a call between a calling party and a called party. The called party has a plurality of telephone numbers corresponding with a plurality of voice mail systems. Responsive to the communication ... 10/26/06 - 20060239423 - Health monitor for a geographically distributed voice messaging system A health monitor subsystem detects and responds to faults within a geographically disperse voice messaging system. The health monitor subsystem comprises agent, manager, interface, and common processes. The agent process monitors a respective voice messaging system component operative on the host. The manager process monitors and manages detected faults on ... 09/28/06 - 20060215822 - Exchange system and communication recording method A switching system capable of carrying out call recording without producing any reception delay in communication data. In this system, upon reception of a call connection request from a communication terminal 210, a call control apparatus 250 selects a multicast address, notifies the multicast address to all communication terminals 230 ... 09/21/06 - 20060210031 - Subscriber migration system The present invention is a system that uses a migration server to access voicemail of a source system through a front-end switch via a telephony interface, obtain voice messages stored on the source system and store them on a destination system via a data interface. A host processor initiates a ... 09/21/06 - 20060210030 - Voice over ip method for developing interactive voice response system A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR ... 09/21/06 - 20060210029 - System and methods for handling voice mail messages to increase voice traffic in a telephone system A method for accessing a previously stored message left by a call originator at a destination subscriber's “Voice Mail” box. The method comprises the steps of: calling an unavailable destination, determining if a previously stored message left by the same call originator exists, notifying the call originator if an old ... 09/14/06 - 20060203980 - Development system for a dialog system A development system, including a scenario generator for generating a plurality of sample interactions representative of interactions between a dialog system and a user of the dialog system on the basis of definition data for the dialog system. The definition data includes state machine code, prompt data, and recognition data. ... 09/07/06 - 20060198502 - Computer program and method for jury selection The invention pertains to computer software tailored to streamline jury selection methods that are currently used by Courts worldwide, and in particular state and federal courts of the United States. The invention is also an improvement upon the current methods used by Courts for selecting jurors from a jury pool. ... 07/13/06 - 20060153347 - Method and system to enable submission and subsequent retrieval of enhanced voice mail messages A method suitable for execution by a voice mail system for handling a call placed by a caller. The method comprises providing the caller with an opportunity to submit a voice segment and providing the caller with an opportunity to submit an auxiliary electronic message, such as text or files. ... 07/06/06 - 20060146999 - Caching engine in a messaging system Message publish/subscribe systems are required to process high message volumes with reduced latency and performance bottlenecks. The end-to-end middleware architecture proposed by the present invention is designed for high-volume, low-latency messaging and with guaranteed delivery quality of service through data caching that uses a caching engine (CE) with storage and ... 07/06/06 - 20060146998 - System and method for data attachment in live call transfers A system and method for data attachment to live call transfers allows the call recipient to attach data to a call, unbeknownst to the caller, and transfer the call and the data to a second recipient. Attached data can be subsequently retrieved, viewed, modified or deleted by the second recipient. ... 06/29/06 - 20060140360 - Methods and systems for rendering voice mail messages amenable to electronic processing by mailbox owners A method for execution by an owner of a mailbox in a voice mail system. The method comprises using an access device to access a voicemail message contained in the mailbox and entering a command instrumental in causing the voicemail message to be forwarded over a telephone network to a ... 10/20/05 - 20050232399 - Method and apparatus for managing customer data Embodiments of the technology disclosed herein provides an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other types of interactions. In one particular embodiment, a system collects and aggregates information related to user inquiries and/or response generated by ... 09/01/05 - 20050190898 - Message exchange server allowing near real-time exchange of messages, and method A method provides users of a system facilitating the exchange of messages in near-real time, the option of hearing greetings of other users currently in communication with the system and sending messages to them, and of hearing greetings of users who were previously in communication with the system to exchange ... 08/18/05 - 20050180550 - Activating telephone-based services using a pos device A method of providing telephone response unit (TRU)-based services includes receiving from a point-of-sale (POS) device a request at a host computer system to activate TRU-based services. The request includes an identifier that indicates the specific TRU-based services to be activated. The method also includes confirming the availability of the ... 08/04/05 - 20050169444 - Method for initiating a session in a store and forward messaging system A method for initiating a session in a store and forward messaging system, such as a voice/video call answering (VCA) system, is provided. A data storage device stores capability information for subscribers of the messaging system, the capability information including data such as video codecs and audio codecs supported by ... 07/07/05 - 20050147219 - Method and apparatus for automatic telephone menu navigation Principles of the present invention provide techniques for automatically navigating through a telephone menu system. Illustrative techniques of the invention permit a user of a telephone menu system (e.g., IVR system) to record operations needed to navigate to a particular point in a menu tree of the telephone menu system ... 07/07/05 - 20050147218 - System and method for providing access to an interactive service offering A system and method are disclosed for providing access to an interactive service offering. A method incorporating teachings of the present disclosure may include receiving a first communication in a format that complies with a first protocol. The first communication may be associated with a desired interaction between a first ... 06/30/05 - 20050141680 - Telephone communication with silent response feature A telephone call may be received or made by the user of telephony-enabled apparatus in circumstances, such as during a meeting, where spoken responses by the user to what the other party to the call has said are unacceptable. A telephony method and arrangement are disclosed which permits a user ... 06/30/05 - 20050141679 - System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control A method and system for telephone-based service utilization and control in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice service system provides creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and ... 06/23/05 - 20050135576 - Transaction sets for automated electronic ordering of telecommunications products and services A system and method for electronically exchanging information related to telecommunication services includes separating data representing the information to be exchanged into predefined segments corresponding to telecommunication services, associating a segment identification code with each segment, and grouping each segment identification code with corresponding data. The system and method also ... 06/23/05 - 20050135575 - Tuning an interactive voise response system An interactive voice response system (IVR) is described for processing multiple voice application instances, said system comprising: at least one resource such as a speech synthesizer or speech recognition engine; one voice application using said at least one resource; telephony software for determining that at least two instances of the ... 06/16/05 - 20050129197 - Voice over ip method for developing interactive voice response system A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR ... 06/16/05 - 20050129196 - Voice document with embedded tags An digital audio file can include first digitized information specifying at least two types of audio content and second digitized information specifying a set of tags. The set of tags can include an opening tag indicating a beginning location within the audio file of a type of content and a ... 06/16/05 - 20050129195 - Dynamic allocation of voice ports and menu options in an interactive voice recognition system A method (100) of dynamically assigning a plurality of voice ports and arranging a plurality of menu choice prompting sequences for at least one application includes the step of receiving (102) a plurality of incoming calls and monitoring (104) at least one among a recognition error rate for each menu ... 06/16/05 - 20050129194 - Method, system, and apparatus for testing a voice response system A method of testing a voice response system can include establishing a communications link between a test system and the voice response system, sending a signal to the test system over the voice link indicating that a voice prompt is to follow, and sending the voice prompt to the test ... ### FreshPatents.com Support |