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02/14/08 | 12 views | #20080040112 | Prev - Next | USPTO Class 704 | About this Page  704 rss/xml feed  monitor keywords

Voice recognition system for interactively gathering information to generate documents

USPTO Application #: 20080040112
Title: Voice recognition system for interactively gathering information to generate documents
Abstract: A voice recognition system and method for interactively gathering information to generate a document, form, or application. An applicant establishes voice connection with the system and provides verbal responses to a plurality of verbal questions generated by system to compile a document, form or application.
(end of abstract)
Agent: Fulbright & Jaworski, LLP - New York, NY, US
Inventor: Kenneth BARASH
USPTO Applicaton #: 20080040112 - Class: 704246000 (USPTO)
Related Patent Categories: Data Processing: Speech Signal Processing, Linguistics, Language Translation, And Audio Compression/decompression, Speech Signal Processing, Recognition, Voice Recognition
The Patent Description & Claims data below is from USPTO Patent Application 20080040112.
Brief Patent Description - Full Patent Description - Patent Application Claims  monitor keywords

RELATED APPLICATIONS

[0001] This application is a continuation of U.S. Provisional patent Application Ser. No. 60/208,373 filed May 31, 2000, which is incorporated herein by reference in its entirety.

BACKGROUND OF THE INVENTION

[0002] The present invention relates to method and system for gathering information to generate a document. More specifically, the present invention relates to a voice recognition system for interactively gathering information to generate a document.

[0003] For example, the mortgage application process has always been and remains a process that most people fear and dread. The process of gathering the necessary information for most applicants is a torturous procedure from inception to the end. Unfortunately, most information gathers or compilers are not skilled or trained properly to correctly explain the mortgage process to the applicants and collect the necessary information to complete the mortgage application form. As a result, many mortgage applications submitted for processing are incomplete leaving the applicants continually searching for additional supporting documents or explanations. Of course, this tedious process could have been avoided if the applicants were properly informed of the mortgage process. All of this contributes to making the mortgage process a nightmare.

[0004] Even with the advent of the Internet, the mortgage process has not become any easier or less pressured in spite of all of the hype and claims associated with the web based products and services. The applicant is still not in control of the process and does not have a complete understanding of the process.

[0005] Accordingly, the present invention proceeds upon the desirability of providing a system that simplifies the process, i.e., information gathering process, while at the same time educating the consumer (user or applicant) about the process. The voice recognition system (VRS) of the present invention interactively gathers information from the user to create the necessary documents and forms. For example, the VRS of the present invention insures a faster approval of the credit application and is more cost effective to all parties involved in the transaction, such as the consumer, the creditor and all third party providers. Additionally, the VRS system of the present invention advantageously provides the convenience of data entry by voice.

OBJECTS AND SUMMARY OF THE INVENTION

[0006] Therefore, it is an object of the present invention to provide a voice recognition system and technique for interactively gathering information from the user to generate documents.

[0007] Another object of the present invention is to provide the voice recognition system and technique as aforesaid, which stores partially completed document to enable a user to complete the incomplete document at a later time.

[0008] A further object of the present invention is to provide the voice recognition system and technique as aforesaid, which generates credit investigation documents.

[0009] Still another object of the present invention is to provide the voice recognition system and technique as aforesaid, which relays the completed credit investigation documents to a third party underwriting system, such as a lender, Fannie Mae, Freddie Mac, FNMA, FHLMC, PMI, etc.

[0010] Yet another object of the present invention is to provide the voice recognition system and technique as aforesaid, which stores the applicant's information, such as personal, financial, etc., that can be accessible only by the applicant to generate other documents.

[0011] Still yet another object of the present invention is to provide the voice recognition system and techniques as aforesaid, which interactively gathers information in one language and generates a document in another language.

[0012] Various other objects, advantages and features of the present invention will become readily apparent from the ensuing detailed description, and the novel features will be particularly pointed out in the appended claims.

BRIEF DESCRIPTION OF THE DRAWINGS

[0013] The following detailed description, given by way of example, and not intended to limit the present invention solely thereto, will best be understood in conjunction with the accompanying drawings and Appendix in which:

[0014] FIG. 1 is a flow chart describing the operation of the present invention.

DETAILED DESCRIPTION OF THE EMBODIMENTS

[0015] The voice recognition system (VRS) of the present invention is applicable to the mortgage industry as well as any other industry or any governmental agency (federal, state and local) that requires an individual or business to complete forms, such as credit investigation documents, school application, professional application (i.e., bar application, etc.), governmental forms (immigration/visa forms, income tax returns, etc.). Until, now, the credit investigation for personal approval has been a long, tedious, stressful and inefficient process for most people. The process requires many levels of personnel, from telephone clerks, processors, underwriters, reviewers, closers and management to supervise all of those mentioned.

[0016] With the advent of technology and standardization of forms to complete the application, the present invention utilizes a voice recognition system to provide a new process enabling a company to interactively gather the necessary information from people or business to complete the forms with ease and control. That is, the application process, such as the mortgage application process, is totally under the applicant control. The applicant can use the voice recognition system when it is convenient for him and not when it is convenient for the mortgage company, lender or bank. Also, the voice recognition system of the present invention enables the company to replace their current cumbersome, costly and labor intensive process with this convenient and efficient service/process at a lower cost. In other words, the voice recognition system of the present invention may enable companies to automate the process by eliminating unnecessary levels of personnel, thereby creating a more efficient and less costly process.

[0017] It is appreciated that the voice recognition system of the present invention may utilize any voice recognition technology to interactively gather information from users to generate documents. Any person or business located anywhere in the world may utilize the voice recognition system of the present invention for any product or service requiring documents, forms or applications.

[0018] The present invention is readily implemented by presently available communication apparatus and electronic components. The invention finds ready application in virtually all communication networks that supports voice transmission and integrated reception, including but not limited to the telephone network, wireless network, satellite network, cable network, communications network (i.e., the Internet), etc. Also, the invention finds ready application in virtually all voice input devices connected to one of the above networks, including but not limited, the land telephone, the cellular phone, computer, and other remote access devices.

[0019] In accordance with an embodiment of the present invention, the voice recognition system of the present invention is available twenty-four (24) hours a day, seven (7) days a week. Preferably, each user or client (a person or company) is assigned a pin number (or user id) before initiating the system of the present invention to complete a document, application or form. If the client does not complete the application during the session, the pin number will enable the client to access the uncompleted application and finish the uncompleted application in a secured manner. That is, the client can continue with the application from his/her last stopping point. This advantageously eliminates the necessity of starting the application all over from the beginning.

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Data processing: speech signal processing, linguistics, language translation, and audio compression/decompression

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