|Telephonic communications patents - Monitor Patents|
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Telephonic communicationsBelow are recently published patent applications awaiting approval from the USPTO. Recent week's RSS XML file available below.
Listing for abstract view: USPTO application #, Title, Abstract excerpt,Patent Agent. Listing format for list view: USPTO National Class full category number, title of the patent application. 02/27/2014 > 8 patent applications in 8 patent subcategories.
20140056416 - Method of providing 911 service to a private branch exchange: A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. A location information for the outgoing telephone line is input into a location database.... Agent: At&t Intellectual Property I, L.p.
20140056417 - Method, system and device for voice message recording and playback at point of care: A method and system for voice messaging at a point of care includes at least one point of care communication device configured to record voice messages and play back voice messages that have previously been created. The point of care communication device may be, among other things, a nurse call... Agent:
20140056418 - System and method providing multi-modality interaction over voice channel between communication devices: The present disclosure relates generally to interactive response systems, and more particularly to systems and methods for providing multi-modality interaction between communication devices. In one embodiment, a multi-modality interactive system is disclosed, comprising: a processor; and a memory storing processor-executable instructions comprising instructions to: obtain a request to initiate an... Agent: Tata Consultancy Services Limited
20140056419 - Cloud based contact center platform powered by individual multi-party conference rooms: The present disclosure includes a system and method for handling customer service requests in a virtual computing environment supporting multimedia interactions. In some embodiments, the system includes an automated management tool for receiving a customer service request from a client device, a server for establishing an individualized communication session, and... Agent: Google Inc.
20140056420 - Method and system for providing to a second party, computer-network related information about a first party: A method and system for providing computer-network related information about a second party. First, the second party receives a telephone number of a first party. The second party's customer premises equipment (CPE) or elements in a telephone network then use the telephone number to index a database, which contains combinations... Agent: Rakuten, Inc.
20140056421 - Sending caller identification information using a joint services account: A first network device receives a message that identifies a relationship between a wireless user device and a client device, the relationship is to allow for caller identification information, for calls associated with the wireless user device, to be sent to the client device. The first network device stores the... Agent: Verizon Patent And Licensing Inc.
20140056422 - Noise suppression system: A noise suppression system is applicable to a first phone, to reduce noise received by a microphone of the first phone. The microphone receives sound signals with different frequencies and converts the sound signals to electrical signals. The noise suppression system includes a selection circuit, an amplifying circuit, and a... Agent: Hong Fu Jin Precision Industry (wuhan) Co., Ltd.
20140056423 - Echo cancellation apparatus, echo cancellation method and communications apparatus: An echo cancellation apparatus cancels an echo signal included in a second speech signal including the echo signal of a first speech signal, and includes: a first echo replica generating unit generating a first echo replica by processing the first speech signal through a filter whose characteristic is equalized with... Agent: Panasonic Corporation02/20/2014 > 9 patent applications in 8 patent subcategories.
20140050307 - Automated voice call transcription and data record integration: An application may provide a communication session platform for a first participant to communicate to a second recipient in a service provider capacity. For instance a doctor, lawyer or other service provider may initiate a call application on a their user device and the device may transmit a communication session... Agent:
20140050308 - Telephony system with a background recapitulation feature:
20140050309 - System and method for real-time customized agent training: A system, device and method is provided for handling customer-agent interactions. An unsuccessful interaction may be detected between a customer and a first agent unable to resolve a problem. A successful interaction may be detected between the customer and a second agent that resolves the problem. The first agent may... Agent: Nice Systems Ltd.
20140050310 - System and method for automated connection triggered by availability status: A system and method for automated connection triggered by availability status. The present invention includes a method of determining whether a connection request is pending to connect to a previously unavailable party and automatically making the connection now that the party is available. An alternate method includes generating a request... Agent: Sap Ag
20140050311 - Telephone call set correlation and information ranking: A set of call-specific metadata entries specified by a user that each represent a user-specified item of information to capture in association with a set of telephone numbers is obtained. The user-specified items of information represented by the set of call-specific metadata entries are captured from the user in association... Agent: International Business Machines Corporation
20140050312 - History management apparatus, history management method and history management program: A history management apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent... Agent: P&w Solutions Co., Ltd.
20140050313 - History management apparatus, history management method and history management program: A history management apparatus includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to... Agent: P&w Solutions Co., Ltd.
20140050314 - Method and apparatus for routing a call to a subject matter expert via a packet network: A method and apparatus for routing a call to a subject matter expert via a packet network is described. In one embodiment, a request to route said at least one call to the SME is received. A predefined location associated with the SME is also obtained. The call is then... Agent: At&t Intellectual Property Ii, L.p.
20140050315 - High-speed in-memory qr decomposition using fast plane rotations: A system and method for processing an input matrix and a MIMO receiver employing the system or the method. In one embodiment, the system includes: (1) a transformer configured to receive a frame of complex data representing only some elements of an input matrix and perform a fast plane rotation... Agent: Xw, LLC D/b/a Xtendwave02/13/2014 > 16 patent applications in 13 patent subcategories.
20140044242 - Voice message exchange: Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the... Agent: Global Tel*link Corp.
20140044243 - Method and apparatus for intent prediction and proactive service offering: An intelligent IVR system identifies a customer based on previous customer interactions. Customer intent is predicted for an ongoing interaction and personalized services are proactively offered to the customer. A self-optimizing algorithm improves intent prediction, customer identity, and customer willingness to engage and use IVR.... Agent:
20140044244 - Voicemail screening and call retrieval: Handling an incoming call from a caller to a user includes prompting a caller to record a message to the user and sending a special command to a user communication device indicting that the incoming call is available for screening and retrieving. In response to the user indicating a desire... Agent: Microsoft Corporation
20140044245 - Automated passcode recovery in an interactive voice response system: The preferred embodiments of the present invention include providing automated passcode recovery in an interactive voice response system by providing to a caller an automated passcode recovery question and processing a caller answer to the automated passcode recovery question to authenticate the caller.... Agent: At&t Intellectual Propertty I, L.p.
20140044246 - System and method for determining call importance using social network context: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for determining call importance using social network context. A system can receive a call from a caller and establish the identity of the caller. The system can then retrieve a social network context associated with the caller identity from a... Agent: Avaya Inc.
20140044247 - Method for performing spectrum management in a subscriber premises network: A network includes an access link and a local area link. The access link and the local area link are interferingly coupled. A method for performing spectrum management in view of a constraint in the network includes quantifying interference between the access link and the local area link, determining a... Agent: Alcatel-lucent
20140044248 - Network assurance analytic system: A network assurance analytics (NAA) system and method is disclosed. The NAA can be part of a risk analytic for telecom (RAFT) program. The NAA system is configured to monitor telecommunications networks, detect errors or fraud in those telecommunications networks, and provide solutions to resolve the errors or reduce the... Agent: Fair Isaac Corporation
20140044249 - Establishing communication sessions: A method and apparatus for establishing a communication session with a user in a telecommunications network. The session is to be established between a remote device and one of a plurality of communication clients. Each of the clients is on a user device at which the user may participate in... Agent:
20140044250 - Real-time customer feedback: Described are embodiments for providing real time feedback during communication between a customer and a contact center agent to allow a bad customer experience to be mitigated. Embodiments include a system that can identify and mitigate issues that may arise during the communication between the customer and the customer agent... Agent: Avaya Inc.
20140044251 - System and method for providing call-back options: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least... Agent: Jpmorgan Chase Bank, N.a.
20140044252 - Softphone: A remote agent call center is functional by providing a softphone and agent bridge that allows maintaining an open telephone line to the agent's phone with or without an incoming call being connected. Incoming calls are merged into the agent bridge to allow the agent to conference with the incoming... Agent: Alpine Access, Inc.
20140044253 - System and method for maximizing efficiency of call transfer speed: A system and method for maximizing efficiency of call transfer from being between a customer and a dialing agent, to being between the customer and a talker is provided. The method contains the steps of: entering a dialing agent and a talker into a campaign to maintain direct communication with... Agent: Micro Macro Assets LLC
20140044255 - Call mapping systems and methods using variance algorithm (va) and/or distribution compensation: Method, system and program product, comprising: obtaining agent parameter data; percentiling agents based on the agent parameter data, to obtain an agent distribution of agent percentiles; partitioning callers based on criteria into partitions; obtaining caller propensity data; percentiling the callers based on propensity for an outcome to obtain a caller... Agent: The Resource Group International, Ltd.
20140044254 - Methods and systems for distinguishing callers and initiating or scheduling calls: Methods and systems for distinguishing callers and initiating or scheduling a call based, for example, on the reason for their calls are disclosed. The methods and systems receive one or more input selections from an input apparatus. In addition, the methods and systems determine a set of characteristics representative of... Agent: Amdocs Software Systems Limited
20140044256 - Method for automated handling of outbound contacts requiring assured connection to a live agent: A system for assuring agent connection for outbound calls placed in an automated outbound calling campaign includes an outbound dialing server, a digital data repository coupled to the outbound dialing server, the data repository storing outbound dialing records for automated outbound dialing, and software executing on the outbound dialing server... Agent: Genesys Telecommunications Laboratories, Inc.
20140044257 - Conference device: In a video teleconference device, a microphone and a speaker are arranged in a housing in such a manner that a voice input direction of the microphone and a voice output direction of the speaker are roughly orthogonal to each other. With that, the sound coming out of the speaker... Agent:02/06/2014 > 13 patent applications in 11 patent subcategories.
20140037073 - Network audio testing system and network audio testing method thereof: A network audio testing system and a network audio testing method thereof for testing the performance of a network communication, system during communication are disclosed. The system includes a processing system and a sound simulation device. The processing system is for generating a near-end simulation signal and a far-end simulation... Agent: Unihan Corporation
20140037074 - Detecting man-in-the-middle attacks in electronic transactions using prompts: Aspects of the invention provide a solution for detecting man-in-the-middle attacks in electronic transactions using prompts. One embodiment includes a method for authenticating an electronic transaction. The method includes: receiving an electronic transaction request from a user, determining an IP address associated with a client system from which the electronic... Agent: International Business Machines Corporation
20140037076 - Dynamic adjustment of recommendations using a conversation assistant: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A first service or a first product is identified by the remote learning engine based on the accessed usage data. A first recommended voice bundle application is determined by the remote learning engine.... Agent: Angel.com
20140037075 - Preloading contextual information for applications using a conversation assistant: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated... Agent: Angel.com
20140037077 - Method and device for coupling a dc supply line to a telephone line or coaxial cable: A coupling device that implements a related method for remote powering wide band digital telecommunication devices through telephone lines or coaxial cables installed in all buildings, has an AC blocking transistor inserted in the electrical path from a voltage supply line to the telephone line or coaxial cable. The transistor... Agent: A Tlc S.r.l.
20140037078 - Call interlocking system, in-house control apparatus, and call interlocking method: A call interlocking system according to the present invention includes a plurality of in-house control apparatuses each including, data relay means for relaying communication data between a telephone and a call control server and communication data between an information display terminal and an information providing server respectively, and interlocking means... Agent: Nec Corporation
20140037079 - Electronic display method and device: The present invention is directed to a display method and an electronic device. The method comprises acquiring a first display instruction; in response to the first display instruction, displaying the second ID identification on the display unit, and displaying M first content identifications simultaneously, wherein, the first content identification is... Agent: Lenovo (beijing) Co., Ltd.
20140037081 - Audio conference device: An audio conference device receives and emits sounds to perform transmission/reception of audio signals via communications. The device has a speaker array with a plurality of speakers arranged on the lower surface of an elongated main housing, and a microphone array with a plurality of microphones arranged on the side... Agent: Yamaha Corporation
20140037080 - Threshold activated teleconferencing: Embodiments of the present invention provide a method, system and computer program product for threshold activation of an audio teleconference. In an embodiment of the invention, a method for threshold activation of an audio teleconference is provided. The method includes receiving calls into a conference bridge for an audio conference... Agent: International Business Machines Corporation
20140037082 - Method and system for managing interactive communications campaigns with text messaging: A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.... Agent:
20140037083 - System for and method of information encoding: A system for and method of information encoding is presented. The system and method includes encoding information within other information of a protocol, and then decoding the information and performing actions based on the decoded information.... Agent: Verizon Patent And Licensing Inc.
20140037084 - Systems and methods for state awareness across communication channels and statefully transitioning between communication channels: A system for providing state awareness across communication channels and statefully transitioning a user between a source channel and a destination channel is disclosed. The method may comprise storing a unique identifier associated with the user and data associated with the user, retrieving the data associated with the user based... Agent: American Express Travel Related Services Company, Inc.
20140037085 - Telephone with handsfree function: An exemplary embodiment of a telephone with handsfree function includes a telephone set and a handset. Two metal pieces are fixed in the handset, and two electromagnetic valves are fixed in the telephone set. A processing circuit in the telephone set powers on the electromagnetic valves when the handsfree function... Agent: Hon Hai Precision Industry Co., Ltd.Previous industry: X-ray or gamma ray systems or devices
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