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Telephonic communications

Below are recently published patent applications awaiting approval from the USPTO. Recent week's RSS XML file available below.
Listing for abstract view: USPTO application #, Title, Abstract excerpt,Patent Agent. Listing format for list view: USPTO National Class full category number, title of the patent application.
02/05/2015 > 12 patent applications in 11 patent subcategories.

20150036807 - Methods and systems for remotely recording and managing associated recorded files & electronic devices: The present disclosure provides a method and a system for remotely recording and managing the recorded files, especially for providing such cloud services via a network system, especially a telecommunication system. Images, voices, videos or other data sensed from the environment will be received from an electronic device, transmitted to... Agent: Hope Bay Technology Corporation

20150036808 - Device for non-intrusive screening of telephone calls and method thereof: A telephone with a call screening device is able to screen automated calls by transmitting a message containing an instruction upon detecting an incoming call. The instruction from the call screening device requests that the calling party respond to the message correctly and in time before the call screening device... Agent:

20150036809 - Communication apparatus, communication method, and storage medium storing program: An apparatus to which a telephone line can be connected, the apparatus comprising: a first determination unit configured to determine, based on a change amount of a line direct-current voltage from the telephone line per time period, whether the line direct-current voltage is stable; a second determination unit configured to... Agent:

20150036810 - Caller id memo system: A system and method of saving and delivering a voice memo or text memo to identify incoming calls is provided. A user of the system of the invention is given the option of recording a memo on the calls he or she has received through a prompt on a telecommunication... Agent:

20150036811 - Voice input state identification: A method for indicating voice input state for a call on a communications device. A processor unit identifies the state of voice input for the call. In response to the state of the voice input being a mute state, the processor unit identifies a mute setting for the mute state... Agent:

20150036812 - System for connecting two client entities: A system is provided for connecting a first client entity to a second client entity in a communications network. The first client entity has subscribed to a connection service. A routing module routes via a connecting device a first call made by the second client entity to the first client... Agent:

20150036814 - Electronic communications system for multinodal expert networks: An electronic communication system enables one or multiple parties to aggregate one or multiple experts under one or multiple brand identities and to make each unique identity publicly or privately accessible to other entities seeking to access individual or aggregated experts on a free or paid basis. This system allows... Agent: Fanaticall, Inc.

20150036813 - Systems and methods for routing user data: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may... Agent: Bank Of America Corporation

20150036815 - Real-time predictive routing: The methods, apparatus, and systems described herein are designed to route customer communications to the best agent or best available agent The methods include receiving a customer communication, predicting a personality type of the customer associated with the customer communication, and providing a routing recommendation to route the customer to... Agent:

20150036816 - Method and system for automatically routing a telephonic communication: A method for automatically routing a telephonic communication to at least one of a plurality of communication destination addresses is provided. The method is implemented by a computer readable medium having a plurality of code segments. The method comprises the step of receiving customer identifier and communicating with a customer... Agent:

20150036817 - Systems and methods for tracking calls responsive to advertisements using back channel messaging and data channel communications: Systems, methods, apparatus, and computer-readable media are provided to track call information pertinent to calls responsive to advertisements. A message may be received via a data network from a communication device running an application. The application may be associated with a communication reference. Responsive to selection of a user-selectable option... Agent:

20150036818 - Managing interactive communications campaigns with reduced customer-to-agent connection latency: A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the... Agent: Soundbite Communications, Inc.

01/29/2015 > 16 patent applications in 12 patent subcategories.

20150030137 - Method and apparatus for designing an improved transmit signal for use in a single ended line test (selt): The present invention relates to methods and apparatuses of using a novel transmit signal that can be used to improve performance of various loop diagnostic features of SELT. In embodiments, a novel transmit signal uses a wide contiguous band of tones that includes frequencies in both upstream and downstream bands.... Agent:

20150030138 - Method and apparatus for detecting and locating loop impairments: According to certain aspects, the present invention relates to methods and apparatuses to identify and locate a line-cuts in a loop that may or may not also contain bridgetaps. In embodiments, different bands of SELT signal data are analyzed separately using a TDR method, to effectively detect any potential bridgetaps.... Agent:

20150030139 - Apparatus, systems and methods of common mode based diagnostics: In accordance with embodiments disclosed herein, there are provided apparatus, systems and methods for detecting a boundary condition via common mode diagnostics; and to apparatus, systems and methods for detecting a fault condition via common-mode rejection ratio diagnostics. For example, in one embodiment such means include, means for injecting a... Agent: Adaptive Spectrum And Signal Alignment, Inc.

20150030141 - Automated response system: Automated response processing includes receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call. Automated response processing further includes determining, using a processor, a semantic identifier for the first audible prompt using semantic analysis... Agent: International Business Machines Corporation

20150030140 - System and method for interactive voice response unit table-based programming: An embodiment provides a modular framework for managing multiple router applications in an interactive voice response (IVR) system. In an embodiment, a single table-driven framework approach is taken in which multiple IVR router applications, including menu/response type call routing applications and/or frequently asked question (FAQ)/response applications, may be managed in... Agent: Hartford Fire Insurance Company

20150030142 - Methods and systems for controlling calling party access to called device: Devices, systems, and methods are provided to send an alert to a called party communications device during a call setup phase and to present the alert to a called party during an alert portion of the call setup phase. Other devices, systems, and methods are provided that allow a calling... Agent:

20150030143 - Automated response system: Automated response processing includes receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call. Automated response processing further includes determining, using a processor, a semantic identifier for the first audible prompt using semantic analysis... Agent: International Business Machines Corporation

20150030144 - Communications using different modalities: Communications between users of different modalities are enabled by a single integrated platform that allows both the input of voice (from a telephone, for example) to be realized as text (such as an interactive text message) and allows the input of text (from the interactive text messaging application, for example)... Agent:

20150030145 - Caller name identification using data structure synchronization of different networks: A device may receive a request to enable service on a wireless network for a user device. The user device may be associated with a wired network. The device may request network provisioning information, associated with the wired network, identifying service activation parameters. The device may provision the wireless network... Agent:

20150030146 - Method, terminal device and storage medium for displaying information: The present disclosure discloses a method, a terminal device and a storage medium for displaying information in the terminal device. The method includes: acquiring service option information with an information type identifier of a yellow-pages number, and displaying a service option corresponding to the service option information on a contact... Agent: Xiaomi Inc.

20150030147 - Conference multiplexing: Methods, products, apparatuses, and systems may provide at least multiplexed audio for a plurality of conferences. A conference attendee may simultaneously listen to the plurality of conferences via the multiplexed audio. Audio corresponding only to a respective conference of the plurality of conferences may be provided to another conference attendee... Agent: International Business Machines Corporation

20150030148 - Key code for a conference operation: Methods, products, apparatuses, and systems may facilitate a conference operation. The conference operation may include conference chaining, conference switching, conference modification, conference announcement, and so on. A collection of authentication data for a plurality of distinct conferences may be performed to chain the conferences. Switching among the distinct conference may... Agent: International Business Machines Corporation

20150030149 - Speech-selective audio mixing for conference: A conference apparatus reduces or eliminates noise in audio for endpoints in a conference. Endpoints in the conference are designated as a primary talker and as secondary talkers. Audio for the endpoints is processed with speech detectors to characterize the audio as speech or not and to determine energy levels... Agent:

20150030150 - Systems, methods, and computer programs for transitioning from a phone-only mode to a web conference mode: Various embodiments of systems, methods, and computer programs are disclosed for transitioning from a phone-only mode to a web conference mode. One embodiment is a method for participating in an audio conference comprising: a conferencing system establishing an audio conference between a plurality of participants via a communication network, at... Agent:

20150030151 - Next best action method and system: The Next Best Action (NBA) management system and method is a real time decision solution usable in multiple industries, including Telco industry. The NBA system identify offers for call agents to pitch to customers, calculate and allow call center organizations and agents to view performance analytics, including an Inbound Campaign... Agent: Accenture S.p.a

20150030152 - Method and system for determining customer's skill, knowledge level, and/or interest: A microprocessor executable work assignment mechanism selects a work item associated with a customer, dynamically determines, for the customer, a customer proficiency level with respect to a contact center product and/or product area sold and/or serviced by a contact center, and uses the customer proficiency level in assigning the selected... Agent: Avaya Inc.

01/22/2015 > 18 patent applications in 12 patent subcategories.

20150023477 - Extended efficient usage of emergency services keys: An emergency services key (e.g., ESQK or ESRK) is guaranteed to be available from a limited size ESQK pool. A plurality of ESQKs are grouped into a pool of emergency service keys “ESQK Pool ID”, each including anywhere from 1 to N number of ESQKs. Each ESQK preferably has a... Agent:

20150023478 - System and method for providing continued answering of special number calls when a primary psap is incapacitated: A method for providing continued answering of special number calls intended for delivery via a plurality of communication networks to a special number answering position when a primary special number answering position is incapacitated includes: (a) determining at least one pre-identified alternate special number answering position; (b) ascertaining that the... Agent:

20150023479 - Advertisement based on speech recognition: This invention relates to a system and method for providing dedicated television advertisements based on speech recognition of telephone conversations. The home user makes telephone calls using a landline, cellular phone or VoIP phone. The user may also be watching TV. While doing so, the user is able to see... Agent: Audiogate Technologies Ltd.

20150023480 - Voice interactive service system and method for providing different speech-based services: Systems and method are provided for rendering different speech-based services to a plurality of users. A service-providing system may be accessed via a plurality of connectivity ports. Each of the connectivity ports may be associated with at least one of a plurality of different speech-related services. The connectivity ports may... Agent:

20150023481 - Method for personalizing voice assistant: The present invention provides a method for personalizing voice assistant. First, the voice module is activated. Then, the voice message received by the voice module is recognized. According to the recognition result, the personal name in the voice message is converted to the intelligent conversation name at a remote site,... Agent:

20150023482 - Telephone to computational device association: The disclosure relates to a system for dynamic association of a computational device, which includes at least one communication interface and a control system coupled to the at least one communication interface with a communication device. A request to authenticate an association between a computational device and a communication device... Agent:

20150023483 - Method and apparatus for providing virtual messaging: A method and apparatus of providing virtual messaging is provided. The method comprises examining status information associated with a plurality of servers for notifying call recipients of messages using at least one messaging protocol, wherein each of the plurality of servers operates independently, identifying an available server of the plurality... Agent:

20150023484 - Dynamically generated graphical user interface for interactive voice response: A device may be configured to receive information regarding a call center. The received information may include an interactive voice response (“IVR”) menu configuration that includes contact information for contacts associated with the call center, and audible options to place a call to the contacts via the contact information for... Agent: Verizon

20150023485 - Telephone system, apparatus, and method for providing enhanced privacy features: A telephone system for enhanced privacy management includes a telephone switch, a rejected call handler, a user preference database, and an internet app privacy manager, whereby an incoming call can be assigned to a calling class, and routed according to a calling rule associated with the calling class. Using an... Agent:

20150023487 - Method and system for enhanced conference call security: A method for controlling access by of communication devices to a conference call, the method comprising associating proximity settings with a conference call, the proximity settings indicating a acceptable proximity of other communication devices relative to a selected communication device; sensing by the selected communication device proximity of the other... Agent:

20150023486 - Telephonic communication redirection and compliance processing: Processing telephonic communication is disclosed. A request to establish communication is received from a first communication participant. A first identifier associated with the request is mapped to a second identifier associated with a second communication participant. The second identifier is used to establish communication between the first and the second... Agent:

20150023488 - Method and apparatus for moving call: An operation method and apparatus of a terminal for call move are provided. The method includes, if receiving a call move request signal including registration information of a first device that is in voice communication with a second device from the first device, transmitting, by the terminal, a call state... Agent:

20150023489 - Method, apparatus and system for processing a voice call: A method, an apparatus and a system for processing a voice call. The method includes, when a service control entity in a call center determines that a user corresponding to a user terminal needs assistance at a certain node in a self-service process, establishing, by the service control entity, a... Agent:

20150023490 - System and method for automated call distribution: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service... Agent:

20150023492 - Limiting contact in a networked contact center environment: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may... Agent:

20150023493 - Limiting contact in a networked contact center environment: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may... Agent:

20150023491 - Method of distributed aggregation in a call center: A method for partitioning a call center having N agents associated with M agent groups, for computation by a plurality of computational nodes, has steps for (a) assigning each agent as a vertex in a hypergraph; (b) assigning each agent group as a hyper-edge in the hypergraph; and (c) applying... Agent:

20150023494 - Vectored dsl crosstalk cancellation: A vector DSL system includes a plurality of modems, which may be multi-port devices. Unprocessed user data is extracted from the modems and passed through a private vectoring data routing apparatus to one or more vectoring modules, such as vectoring cards. Each vectoring module includes one or more vector processors... Agent:

01/15/2015 > 7 patent applications in 7 patent subcategories.

20150016595 - Recommendation, personalization and pricing engine built in with a centralized telecom product catalog: An apparatus including a server computer processor, a server computer memory, a computer display, and a user computer interactive device. The server computer processor may be programmed to receive a first plurality of user inputs from the user computer interactive device; select a subset of a set of telecommunications service... Agent:

20150016596 - Feature-based software system for programming of a business pbx: A system for processing phone calls comprising a network of servers in communication with telephonic communication devices, and software stored on and executable by the servers, the software being configured to receive inputs from a user, generate an ordered set of PBX Feature definitions executable by the server network in... Agent: Fractel, LLC

20150016597 - Method for carrying out an audio conference, audio conference device, and method for switching between encoders: A method and an audio conference device for carrying out an audio conference are disclosed, whereby classification information associated with a respective audio date flow is recorded for supplied audio data flows. According to a result of an evaluation of the classification information, the audio data flows are associated with... Agent:

20150016598 - Methods, systems, and products for providing ring tones: Ring tones and other alerts are processed based on social networks. A person's contact information, as an example, may be associated with a social network. Each different social network may also have its own custom ringtone or other alert. Calls, texts, and other electronic messages may thus processed with the... Agent: At&t Intellectual Property I, L.p.

20150016599 - Cloud computing call centers: Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate... Agent:

20150016600 - Tiered call routing: A computer device may include logic configured to receive a request to route a call from an interactive voice response system; obtain information associated with the call; and obtain one or more metrics associated with a plurality of automatic call distribution centers. The logic may be further configured to select... Agent:

20150016601 - Dialling phone numbers: Method and apparatus for effecting a voice communication between user terminals connected via a communication network include displaying a menu of country options to a user and receiving a number in local form. Formatting rules are recalled for a destination country selected by the user from the country options. A... Agent:

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