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Telephonic communications

Below are recently published patent applications awaiting approval from the USPTO. Recent week's RSS XML file available below.
Listing for abstract view: USPTO application #, Title, Abstract excerpt,Patent Agent. Listing format for list view: USPTO National Class full category number, title of the patent application.
07/10/2014 > 10 patent applications in 10 patent subcategories.

20140192963 - Prioritized call sessions: A local network call handling device is configured to establish multiple concurrent call sessions between local network end devices and an external network. When a prioritized end device attempts to establish a call session, the call handling device may initially determine if a first call session identifier is available. If... Agent: Comcast Cable Communications, LLC

20140192964 - Intelligent 911 service: A computer system manages emergency calls. The computer system receives an emergency call from a computing device along with a location of the computing device. The computer system determines that the location of the computing device is within a geographic area surrounding a location of a previously reported incident and... Agent: International Business Machines Corporation

20140192965 - Method for blocking illegal prerecord messages (robocalls): A method uses telephone number lists and a telephone exchange server to enable the blocking of illegal robocalls (prerecorded messages) and to enable the legal ones to proceed free of impediment. The method includes steps of providing a server computer; receiving at the server computer a first telephone number of... Agent:

20140192966 - Recording method, recording device, and electronic device: Embodiments of the present invention are directed to a recording method, and, corresponding to the recording method, a recording device and an electronic device. The recording method of the embodiments of the present invention is applicable in a first electronic device, where the first electronic device comprises a voice communication... Agent: Lenovo (beijing) Co., Ltd.

20140192967 - Enhanced visual voice mail: In order to support Enhanced Visual Voice Mail (EVVM) technology in OMA standards that allow for voicemail retrieval via a plurality of devices for a single user, a method and apparatus for generating a notification that includes an old identification value (UID) for an old message, a new identification value... Agent: Lg Electronics Inc.

20140192968 - Selective facsimile denial: A method includes determining, at a processor of a computing device, whether an incoming transmission to a first destination is authorized at an electronic device of a communication network. The method includes, in response to determining that the incoming transmission is not authorized, determining whether a particular type of content... Agent: At&t Intellectual Property I, L.p.

20140192969 - Optimized call handling for recycled telephone numbers: In a method for processing a telephone call, a telephone call originating from a first telephone number and being placed to a second telephone number is intercepted, the second telephone number being previously associated with a telephone service account of a first customer and currently associated with a telephone service... Agent: International Business Machines Corporation

20140192970 - System to support contextualized definitions of competitions in call centers: A system, method, and device for forming contextualized competitions in a work environment are disclosed. The system includes a performance metric computation component which computes performance metrics, a visualization component which generates a visual interface for display to a supervisor, and a processor which implements the components. The method includes... Agent: Xerox Corporation

20140192971 - Method and apparatus for analyzing leakage from chat to voice: The customer experience is enhanced by detecting leakage-to-voice from chats and providing recommendations to operations, chat agents, and customers. A chat is classified into leakage-to-voice or leakage-to-text chat and actionable recommendations are then provided to operations, chat agents, and customers based on the leakage information. Once leakage is identified, various... Agent:

20140192972 - System and method of automated order status retrieval: A computer-readable storage device stores instructions that, when executed by a processor, cause the processor to perform operations including selectively transferring a call to equipment of a customer service agent based on an order status. The call is automatically transferred to the equipment of the customer service agent in response... Agent: At&t Intellectual Property I, L.p.

07/03/2014 > 11 patent applications in 10 patent subcategories.

20140185782 - System, method, and computer-readable storage medium for telecom billing outsourcing: A system, method, and computer-readable storage medium for outsourcing telecom billing are disclosed for issuing one or more first billing statements and one or more second billing statements from a first telecom network; and transmitting at least the one or more first billing statements to a second telecom network. The... Agent: ItxcIPHoldings S.a.r.l.

20140185784 - Method and system for providing enhanced caller identification information including total call control for all received calls: All calls terminating to a customer's directory number are intercepted. If caller identification information can be presented, the call is forwarded to a service node for disposition. The service node reconfigures signaling information of the call so that the call is not intercepted, then forwards the call to the subscriber's... Agent: At&t Intellectual Property I, L.p.

20140185783 - Component information and auxiliary information related to information management: In one aspect, a method related to receiving, retrieving and presenting information. In addition, other method, system, and program product aspects are described in the claims, drawings, and/or text forming a part of the present disclosure.... Agent: Searete LLC, A Limited Liability Corporation Of The State Of Delaware

20140185785 - Collaborative volume management: Exemplary embodiments provide collaborative call management wherein during a multi-participant audio communication, volume adjustments made on participant devices for a specific speaker are detected and passed to a conference server to generate collaborative volume feedback; and using the collaborative volume feedback to adjust a volume level of the specific speaker... Agent: International Business Machines Corporation

20140185786 - System, method and apparatus for call screening: Techniques, systems, apparatuses and methods to better interdict or screen calls without disturbing the callee. The phone user can implement a warning for unwanted human, i.e., live person callers, and a challenge or barrier for unwanted automated or robocalling, particularly the usage of a required response to a question. The... Agent:

20140185787 - Extension telephone management system, and operation method for extension telephone management system, and program thereof: The present invention grants IDs to external lines, and is used to manage whether such lines to which such IDs are linked are under suspension or are being operated. Thereby, even if operational statues have been changed, the identities of the relevant lines can be specified, and the changes of... Agent: Dentsu Kogyo Co., Ltd.

20140185788 - System and method to diagnose and improve representative and organizational performance: Disclosed is a system and method for providing a view of performance data based on a number of performance rating criteria for evaluating a plurality of customer service agents across an enterprise. The method includes receiving data corresponding to call handling for an agent; processing data to generate performance data... Agent: Florida Power & Light Company

20140185790 - Average handling time reporting system: Disclosed is a computer-implemented method for providing a view of performance of a plurality of customer service agents across an enterprise. The method includes receiving data corresponding to call handling for the plurality of agents from application programs executing on at least two computers located in different customer service operation... Agent: Florida Power & Light Company

20140185789 - Call efficiency indicator: Disclosed is a computer-implemented method for providing a call efficiency indicator. The method includes determining an agent scheduled time for a call efficiency indicator period; determining a number of calls handled by the agent for each particular call type during the call efficiency indicator period; calculating the average time it... Agent: Florida Power & Light Company

20140185791 - Apparatus and control method for the same: An apparatus which accepts a connection of an external telephone and connects to a telephone line includes a first controller configured to control line impedance via the telephone line, a detecting unit configured to detect a ringing signal received from the telephone line, a determining unit configured to determine whether... Agent: Canon Kabushiki Kaisha

20140185792 - Bidirectional communication system and method for compensating for undesired feedback in the bidirectional communication system: The invention relates to a bidirectional communication System (10) with compensation for undesired feedback, comprising—a first compensating unit (CU1) which is paired with a first Output unit (OU1) and a first input unit (IUI) and which is designed to compensate for undesired feedback from the first Output unit (OU1) into... Agent: Unify Gmbh & Co. Kg

06/26/2014 > 12 patent applications in 11 patent subcategories.

20140177811 - Systems and methods for communicating with a contact center: System and methods for communicating with a contact center are disclosed. A method includes: receiving a first message from a user equipment (UE), wherein the first message is received via a first communications protocol; transmitting a second message to a computing device of a contact center, wherein the second message... Agent: Good Egg Media LLC

20140177812 - Urgent and emergency notification and communication system: A communication system for urgent and emergency notifications includes a commwunication device with sensors to obtain or determine user location information and/or status information following activation of the communication device. The communication device communicates over wireless and/or wired communication networks. In an urgent situation or an emergency, the communication device... Agent:

20140177813 - Computer control of online social interactions based on conversation processing: A method for computer control of online social interactions based on conversation processing. A portion of a conversation with a given user is recorded, stored in memory, and processed so as to influence subsequent interactions. These may include audio or other contextualized annunciations of subsequent telephone calls. Other modes addressing... Agent:

20140177814 - Software routine and methods for implementing routine to extend time to trace a phone call: Phone call tracing is a law enforcement tool best known for its use by the Federal Bureau of Investigation in trying to catch kidnappers. Tracing a call is useful for law enforcement and intelligence agencies in order to capture potentially dangerous people. Although useful, tracing a phone call has one... Agent:

20140177815 - Auto-dial and connection into conference calls: Methods and systems for dialing into conference calls are presented. A meeting request is received by an attendee, and the dial-in information in the meeting request is stored. A meeting reminder is displayed at the proposed date and time or a predetermined period prior to the proposed date and time,... Agent: Plantronics, Inc.

20140177816 - Callback system and method and communication terminal using the same: A callback system and method are provided. The callback method includes steps as followed: determining whether or not a phone number of a call request is one of the predetermined phone numbers in the list when the communication terminal receives the call request, hanging up the call request and dialing... Agent: Fu Tai Hua Industry (shenzhen) Co., Ltd.

20140177817 - Incoming call forwarding management server, call-back terminal apparatus, and incoming call forwarding system: An incoming call relaying status identifying unit determines whether or not a call receiving request from an incoming call forwarding system is delivered through a preset forward source terminal apparatus based on incoming call relaying status identifying information included in the call receiving request. Next, when a determination based on... Agent: Ntt Docomo Inc.

20140177819 - Graphical user interface for configuring contact center routing strategies: A system and method for composing a routing strategy for a contact center via a graphical user interface. The graphical user interface provides a plurality of selectable blocks and a workspace for assembling selected ones of the plurality of blocks. Each of the plurality of blocks is associated with logic... Agent:

20140177818 - Virtual desktop interface for a service call center: A method for operating an agent terminal in a call routing environment in which an agent server routes customer service calls to the agent terminal. The method includes the agent terminal establishing a communication link with the agent server over a network, configuring an agent terminal display to display service... Agent:

20140177820 - Computer-implemented system and method for automating call center phone calls: A system and method for processing a call between a caller and a live agent is provided. A stream of verbal speech utterances is received from the caller and converted into text. Text messages are received from the agent in response to the stream of verbal speech utterances and converted... Agent: Intellisist, Inc.

20140177821 - System and method for testing and deploying rules: Embodiments of the present invention are directed to a method for assessing impact of a rule change in a contact center. The method includes configuring one or more parameters of the rule; receiving a command to assess the rule; retrieving a log of past interactions between end users and the... Agent: Genesys Telecommunications Laboratories, Inc.

20140177822 - Echo suppression: Method, user device and computer program product for suppressing echo. An audio signal is output from a speaker. A microphone receives an audio signal, wherein the received audio signal includes an echo resulting from the outputted audio signal. A Finite Impulse Response filter estimate ĥ(n) is dynamically adapted in the... Agent: Microsoft Corporation

06/19/2014 > 19 patent applications in 15 patent subcategories.

20140169535 - Delivery of alarm system event data and audio over hybrid networks: Delivery of alarm system event data and audio over hybrid networks is described. In one embodiment, delivering alarm system event data includes detecting an alarm event and communicating alarm event data to a message processing gateway, evaluating service parameters of the alarm system and conditions of the alarm event data,... Agent:

20140169534 - Method, apparatus, and system for providing real-time psap call analysis: Methods, apparatus, and systems are provided such that a Public Safety Answering Point (PSAP) may utilize a new model to handle Open Line emergency calls, including audio optimization, automation, analysis, and presentation. Embodiments of the present disclosure assist with the difficult task of identifying background noise while trying to listen... Agent: Avaya Inc.

20140169536 - Integration of telephone audio into electronic meeting archives: A system and method for integrating telephone audio into an electronic meeting archive is described. A plurality of telephony signaling messages are received and converted into an electronic meeting application format. The meeting or conferencing system generates metadata from any one or more of the telephony signaling messages, electronic information... Agent: Macromedia, Inc.

20140169537 - Notification to a comunication device that a voice mail recording is in progress: Systems and methods are disclosed for providing a notification to a communication device indicating that a voice mail recording from a calling party is in progress. One embodiment comprises a voice mail entity of a communication network. The voice mail entity initiates a recording of a voice mail message from... Agent:

20140169538 - Offline voicemail: A method for accessing offline voicemail messages within a mobile messaging application may be provided. First, a voice mail message may be received and the voicemail message may be transcribed to text. Next, the voicemail message and the text transcription may be stored. The recipient may then be presented with... Agent: Microsoft Corporatin

20140169539 - Sender driven call completion system: A method and a system for completing an incomplete call made by a calling party to a called party, provide a call completion application on a calling party device. The call completion application detects an incomplete call, which is a call that is not connected to a called party device... Agent: Kirusa, Inc.

20140169540 - Image processing apparatus, control method thereof, and storage medium: An image processing apparatus registers voice call destination information and data transmission destination information for a destination in association with each other. The image processing apparatus executes a voice call with the destination using the voice call destination information, and executes, after the voice call, data transmission to the destination... Agent: Canon Kabushiki Kaisha

20140169541 - Profile management system including user interface for accessing and maintaining profile data of user subscribed telephony services: Data used to implement a communications service is managed. A request for a user interface is received over a first communications network from a hosting client. The user interface is sent over the first communications network to the hosting client in accordance with the request. The data used to implement... Agent: At&t Intellectual Property I, L.p.

20140169542 - Audio bandwidth extension for conferencing: In one embodiment, a method includes extracting, by a processor, components from an audio signal to generate a modulating signal. The audio signal is generated by an endpoint operable to capture audio proximate the endpoint. The method also includes filtering, by the processor, the audio signal to generate a band-limited... Agent:

20140169543 - Method and apparatus for join selection of a conference call: A method and communication device are provided for creating a conference call profile from a communication device, wherein the communication device includes a memory for storing an event record. The method includes: identifying from the event record one or more addresses for communicating with a conference call server; generating a... Agent: Blackberry Limited

20140169544 - Method and system for interoperation between multiple conference systems: Embodiments of the present disclosure disclose a method and a system for interoperation between multiple conference systems. The method includes: sending, by a first conference system, a call request message to a second conference system, where the call request message includes conference authentication information of the second conference system, so... Agent: Huawei Technologies Co., Ltd.

20140169545 - Unified communications using called party location: Call processing can include receiving a call directed to a first destination device associated with a called party, determining, using a processor, an attribute of the call, and determining a location of the called party. A call processing rule can be selected that matches the attribute of the call and... Agent: International Business Machines Corporation

20140169546 - Communication device and method for performing call transfer function: A method for transferring a call from a callee device to a call-transfer device. The method includes providing transfer information. The transfer information records at least one ID of the callee device, an information of at least one call-transfer device which is allowed to receive the call transferred from the... Agent: Hon Hai Precision Industry Co., Ltd.

20140169547 - Systems and methods for providing searchable customer call indexes: A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one... Agent: Capital One Financial Corporation

20140169548 - Managing reserve agents in a contact center: A reserve agent management system (“RAMS”) allows a user, such as a contact center agent or administrator, to access and edit a reserve schedule. In one embodiment, the reserve schedule indicates times, called reserve times, during the agent's off-hours when the agent would be willing to receive a recall invitation... Agent: Noble Systems Corporation

20140169550 - Robust dtmf detection in an unreliable voice-over-ip (voip) environment: A method to discriminate a signal as a DTMF digit is operative in a service provider having a VoIP-based media server. The media server accepts both in-band DTMF and RTP telephone events. A digit detection module receives as input a data stream that may include one or more DTMF digits.... Agent: Soundbite Communications, Inc.

20140169551 - System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center: A method for determining a number of calls to generate for a specific outbound campaign in an automated contact center based upon a prediction of agent occupancy in a future time period, wherein the automated contact center processes one or more outbound campaigns. The estimates a total number of outbound... Agent: Five9, Inc.

20140169549 - Call occupancy management: A device may receive a history of call volumes and statistics for a call queue. The device may also receive, for each of a number of agents that are associated with the call queue, a work schedule. The device may determine a projected call occupancy for the call queue based... Agent: Verizon Patent And Licensing Inc.

20140169552 - Power efficiency of a line driver: An apparatus comprising a first line driver, a second line driver, a charge pump, and a control logic circuit coupled to the first line driver and the second line driver and configured to disable the charge pump when both a first control signal associated with the first line driver and... Agent: Futurewei Technologies, Inc.

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