Telephonic communications patents - Monitor Patents
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Telephonic communications

Below are recently published patent applications awaiting approval from the USPTO. Recent week's RSS XML file available below.
Listing for abstract view: USPTO application #, Title, Abstract excerpt,Patent Agent. Listing format for list view: USPTO National Class full category number, title of the patent application.
  
11/13/2014 > 12 patent applications in 10 patent subcategories.

20140334609 - Non-invasive diagnostic transmission line testing: A probing signal transmitted on a twisted pair telephone line in a DSL system is reflected and received at a DSL device. An estimate of one of a DSL data transmission signal or DSL synch symbol transmission signal is removed from the received probing signal to recover the reflected probing... Agent: Adaptive Spectrum And Signal Alignment, Inc.

20140334610 - Inmate communications: Inmate communications can include establishing a communication, between an inmate device and a registered device, and storing information associated with the communication in a local data store.... Agent:

20140334611 - Systems and methods for secure recording in a customer center environment: Systems and methods for secure recording in a customer center environment are provided. The system receives data related to a communication at a media distribution device. A key is provided by a key server to the media distribution device to encrypt the received data. In addition, an identifier may be... Agent:

20140334612 - Live person detection in an automated calling system: A method of operating a telephony system for determining whether a telephone call made to a call destination terminal is a live call which is answered by a live person and not by an answering machine, the system performing steps comprising detecting that the telephone call has been answered and... Agent: Noetica Ltd.

20140334613 - Personalized interactive voice response system: An interactive voice response method permits an intelligent interactive voice system to communicate with a caller. The method includes determining that a caller is a first time caller, interactively communicating with the first time caller, and routing a call to a particular destination based upon information received from the caller.... Agent:

20140334614 - Voice response processing: A method for transmitting choices to a caller has steps of (a) interacting by voice with a caller using a communication device; (b) encountering a point in the interaction that a choice between two or more options is to be provided to the caller; (c) determining if the caller's communication... Agent: Alcatel Lucent

20140334615 - System, method and computer program product for conveying presence information via voice mail: A system, method, and computer program product are provided for conveying availability information of a calling party to a called party. A PBX serving the telephones of the calling and called parties is connected to a presence server. In an embodiment of the invention, the presence server is also connected... Agent:

20140334616 - Method for providing call log and electronic device thereof: A method of providing a call log in an electronic device is provided. The method includes displaying a content including call identifier information, storing information corresponding to the call identifier information from the content, and using the stored information for at least one of a call log and a contact... Agent: Samsung Electronics Co., Ltd.

20140334617 - Controlled recorded 3-way calling: Agencies issue recording devices to personnel for administrating and monitoring controlled calls during the course of their duties. To provide flexible capabilities to agencies, a virtual number is provisioned and configured to enable an operator to administrate controlled calls without dedicated recording devices. Using the virtual number, the operator may... Agent:

20140334618 - Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media... Agent:

20140334619 - Activities assignment optimization for multi-skill contact center: A system and method for setting agent cross skill enablement levels in a contact center. In one embodiment, a series of simulations is performed to determine optimum cross skill enablement levels for various circumstances, e.g., the number of agents, the proficiency of each agent at each of a number of... Agent: Genesys Telecommunications Laboratories, Inc.

20140334620 - Method for processing an audio signal and audio receiving circuit: A method for processing an audio signal is described comprising receiving a first audio signal via a first receiving path comprising a first microphone; receiving a second audio signal via a second receiving path comprising a second microphone; and performing echo suppression of the first audio signal based on the... Agent:

  
11/06/2014 > 10 patent applications in 10 patent subcategories.

20140328471 - Telecommunication diagnostic information management: A diagnostic tool is adapted to include the capability of initiating one or more diagnostic tests, collecting the raw data from the diagnostic test(s) and transporting the raw diagnostic data to an OSS. The OSS interprets the raw diagnostic data and stores the results in a database. The stored results... Agent:

20140328472 - System for managing spontaneous vocal communication: A computer system providing access to both the Internet and the publicly switched telephone network allows providing an additional dimension of information capture for oral examinations, dating services, oral histories and storytelling.... Agent: Harqen, LLC

20140328473 - Caller authentication system: A disclosed method of authenticating a telephone caller includes receiving an authentication request for the telephone caller that includes a voice recording of the caller and household information indicative of a household, creating a first voice pattern based on the voice recording of the caller, retrieving a second voice pattern... Agent:

20140328474 - System and method for automatically transcribing voicemail: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail... Agent:

20140328475 - Communicating modem or multimedia terminal adapter status to a handset for a cordless telephone: A cordless telephone system provides indication of event information for customer premises equipment. The cordless telephone system includes a base station and handsets. The base station receives event information from the CPE. The base station transmits the event information to a handset, and the handset provides an indication of the... Agent:

20140328476 - Dc/dc converter for a subscriber line interface circuit, system, method & apparatus: A subscriber line interface circuit (SLIC) is herein described. In accordance with one aspect of the present proffered solution, the SLIC includes a first interface circuit operably coupled to a first subscriber loop and a second interface circuit operably coupled to a second subscriber loop. The SLIC further includes a... Agent: Lantiq Deutschland

20140328477 - Method for indicating the context of a call to a called party: In embodiments of the disclosed technology, a plurality of ratings of websites is received, wherein each rating is associated with a category and a rater and each rater is associated with at least one group. A selection of a category is received from the user, wherein the user is associated... Agent:

20140328478 - Method and system for identifying prank call, client, server, and storage medium: A method and a system for identifying a prank call, a client, a server, and a storage medium, and the method includes: sending a questionable telephone number to a server through a network instant message by a client; receiving a query result on the questionable telephone number from the server;... Agent:

20140328479 - Graphical user interface and method for testing and visually representing telephony state: In one implementation an apparatus is provided, comprising a processor and a memory, the memory storing instructions that when executed by the processor cause the processor to access a pre-designed graphical user interface (GUI) framework, load into the GUI, first party and third party call controls, load into the GUI,... Agent: Genesys Telecommunications Laboratories, Inc.

20140328480 - Methods, systems, and products for routing communications: Methods, systems, and products route communications according to schedules. When an incoming communication is detected, a schedule is retrieved that is associated with a recipient's address. A time associated with the communication is compared to entries in the schedule. If a match is determined, then an alternate destination may be... Agent: At&t Intellectual Property I, L.p.

  
10/30/2014 > 14 patent applications in 13 patent subcategories.

20140321623 - Method and device for identification of an impairment within a telecommunication line: The present invention refers to a method (45) for identification (53, 73) of an impairment (59) within a telecommunication line (13), the method (45) comprising determining (49) first measurement data (Hlog) that characterize a transfer function of the telecommunication line (13). In order to provide a method (45) for identification... Agent: Alcatel-lucent

20140321624 - Automatically establishing a telephonic connection between devices: Various aspects of this disclosure are directed to determining, with a computing device, that there may be an emergency situation. The computing device can determine that there may be an emergency situation based on a determination that a threshold time value has been exceeded. Responsive to the determination, the computing... Agent:

20140321625 - Method and apparatus for content presentation in association with a telephone call: A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in... Agent:

20140321626 - Method and apparatus for content presentation in association with a telephone call: A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in... Agent:

20140321627 - Method and apparatus for content presentation in association with a telephone call: A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in... Agent:

20140321628 - Method and apparatus for content presentation in association with a telephone call: A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in... Agent:

20140321629 - Method and apparatus for content presentation in association with a telephone call: A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in... Agent:

20140321630 - Method and apparatus for content presentation in association with a telephone call: A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in... Agent:

20140321631 - Conference call authentication utilizing passcodes personal to users: A system comprises a plurality of user devices and a conference call bridge connected to the plurality of end user devices via one or more networks. The conference call bridge is configured to connect to a given one of the plurality of user devices, receive a passcode from the given... Agent: International Business Machines Corporation

20140321632 - System and method for avoiding hold times on a telephone call: A method and system including receiving a communication from a source, the communication including a request to connect to a destination, connecting, via a communication link, to the destination, detecting an event on the communication link to the destination, and connecting the source to the destination after detecting the event.... Agent:

20140321633 - Prioritization and time allocation by customer service agents: A prioritization and time allocation by customer service is provided, whereby the customer service agents are incentivized to accept those tasks which more closely align with the objectives of a call center. Individual agents will then be able to pursue their own methodology to achieve their own goals and, in... Agent: Avaya Inc.

20140321634 - System and method for call and data matching in a contact center: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by... Agent:

20140321635 - Call prioritization methods in a call center: According to one aspect of the invention, there is provided a method of allocating calls coming into a call center from a caller location remote from the call center, receiving a call from a caller which includes information from an RFID chip located in close proximity to the caller location;... Agent:

20140321636 - Method and system for providing dc power on local telephone lines: A telephone unit device connectable in series between a telephone set and a wire pair coupled to a telephone service and carrying DC power and an AC telephone signal. The device includes: a first connector connectable to the wire pair; a second connector connectable to the telephone set; means connected... Agent: Conversant Intellectual Property Management Incorporated

  
10/23/2014 > 17 patent applications in 14 patent subcategories.

20140314212 - Providing advisory information associated with detected auditory and visual signs in a psap environment: A Public Safety Answering Point (PSAP) is configured to enable the detection of one or more clinical signs associated with a caller. The clinical signs may include both auditory and visual clinical signs and may be detected by analyzing a portion of the call information to determine one or more... Agent:

20140314213 - Method of notifying a party of an emergency: An emergency notification system includes a first server for receiving a communication from a telecommunications network and for transmitting a message to a subscriber of the notification system. The system also includes a second server in communication with the first server, the second server for supplying the first server with... Agent: At&t Intellectual Property I, L.p.

20140314214 - Communication between users of a telephone system: Each user of a telecommunications system may speak and record their own name, in their own voice, and a recording of their spoken name may subsequently be accessed by or delivered to other users of the system, thereby facilitating communication between users by enabling users to better know how to... Agent: Unify Gmbh & Co. Kg

20140314215 - Methods and systems for processing and managing communications: An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address... Agent:

20140314216 - Unknown speaker identification system: An apparatus for use in a verbal communication between a speaker and at least one listener, where the speaker and the at least one listener are spatially separate from each other, the apparatus provides the listener with a sensory output associated with the identity of the speaker, the apparatus including... Agent: Ge Aviation Systems Limited

20140314217 - Method and system for telephone message management: A system for managing telephone messages played by a telephone includes an integrated telephone answering device configured to playback a plurality of outgoing messages. The system further includes a first memory section to store a default outgoing message and a second memory section to store one or more custom outgoing... Agent:

20140314218 - Receipt and notification of messasges with image data: A method and system is provided for receiving a message containing image data and sending a message to notify of the receipt of the message. The system may have a plurality of access devices which are coupled to each other over a network such as the Internet. These access devices... Agent: Stage Innovations, Inc.

20140314219 - Intelligent electronic communications: Establishing a telephone call includes enabling display of a visual indicator of a call destination entity and detecting selection by a user of the visual indicator. The availability of the user to receive a first telephone call is determined. Voice communications between the call destination entity and the user are... Agent:

20140314220 - Two way automatic universal transcription telephone: A two-way automatic transcription telephone, which can operate over analog and/or digital networks and, during a telephone call, is able to automatically transcribe in real time incoming voice signals and/or outgoing voice signals of the telephone into associated text that can be displayed on a display of the telephone. The... Agent:

20140314221 - System, method and apparatus for placing a telephone call: In one embodiment, the methods and apparatuses detect an identity of a caller; receive an assigned incoming telephone number; identify a recipient associated with the assigned incoming telephone number and the identity; and connect the caller and the recipient.... Agent: Stanacard LLC

20140314222 - Apparatus and methods for notification of a party in a telephone conference: Systems, methods, and machine-readable articles of manufacture enable private notification of a participant in a telephone conference. In representative embodiments, a system receives a telephone call intended for a first conference participant, generates an informative announcement containing information regarding the call, mixes the informative announcement with the conference audio, and... Agent: Applied Voice & Speech Technologies, Inc.

20140314223 - Mixed media conferencing: Multiple users participate in a conference while taking maximum advantage of hardware and bandwidth capabilities of each participant. Each user's system makes known to a directory service its hardware sending and receiving capabilities. The directory service makes this information available to other users who may then wish to join a... Agent: Apple Inc.

20140314224 - System and method for quality auto-blending in call routing: A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing certain objectives. The quality considerations drive how additional routes are chosen for the route table and how call volumes are... Agent:

20140314225 - Intelligent automated agent for a contact center: A system for handling customer interactions with a contact center for an enterprise includes an intelligent automated agent that includes a processor, a non-transitory storage device configured to store customer profile data, and a memory. The memory has instructions stored thereon that, when executed by the processor, causes the processor... Agent:

20140314226 - External contact center data collection and measurement: External queue monitoring of contact center queues is provided as a means that may better service the customer and measure service level objectives. External queue monitoring provides the opportunity for real-time monitoring of the queue and modification of contact center operations, such as devices routing queue members, in response to... Agent: Avaya Inc.

20140314227 - System and method for speech-enabled call routing: In a particular embodiment, a method includes determining, at a processor, a first destination based on a communication associated with a source, wherein an account is associated with the source. The method further includes determining a storage value associated with the account, wherein the storage value is associated with an... Agent:

20140314228 - Method for designing an automated speech recognition (asr) interface for a customer call center: A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned... Agent:

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