Telephonic communications patents - Monitor Patents
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Telephonic communications

Below are recently published patent applications awaiting approval from the USPTO. Recent week's RSS XML file available below.
Listing for abstract view: USPTO application #, Title, Abstract excerpt,Patent Agent. Listing format for list view: USPTO National Class full category number, title of the patent application.
  
04/10/2014 > 7 patent applications in 7 patent subcategories.

20140098944 - Controlling hold queue position adjustment: A computer system detects a call from a caller at a hold queue, wherein an identity of the caller is authenticated according to a voice identity of the caller. The computer system accesses a caller profile according to the identity of the caller, wherein the caller profile comprises at least... Agent: International Business Machines Corporation

20140098945 - Class 4 long distance softswitch network with integrated class 5 application services: A telecommunication system including a class 4 long distance softswitch network with one or more a core routing engines and one or more class 5 application servers. The class 4 long distance softswitch network further includes at least one edge device, which may be in the form of a session... Agent: Level 3 Communications, LLC

20140098946 - Methods, systems, and products for suppression of alerts: Audible alerts are suppressed for subsequent calls from a calling address. An initial audible alert is processed for an initial call from the calling address. Subsequent audible alerts from the same calling address are suppressed, such that subsequent calls from the calling address may fail to alert. Visual alerts may... Agent: At&t Intellectual Property I, L.p.

20140098947 - Ad hoc meeting initiation: Embodiments of the present invention provide a method, system and computer program product for ad hoc meeting initiation. In an embodiment of the invention, a method for ad hoc initiation of an e-meeting has been provided. The method includes establishing a proposed duration of a meeting and a list of... Agent: International Business Machines Corporation

20140098948 - System and method for automated chat testing: A system for flexible and scalable automated chat-based contact center testing, comprising a test case management platform, “chat cruncher”, contact center manager, chat classifier, and desktop automation engine, and method for using such a system for automated testing of a contact center's chat-based interactions environment and reporting of test results.... Agent: Cyara Solutions Pty Ltd

20140098949 - System and method for client interaction application integration: A system for integration of client interaction technologies, comprising a plurality of resource managers, each comprising at least a software component operating and stored on a computing device; a plurality of resources, each comprising at least an interactive element; a monitoring service, comprising at least a software service operating and... Agent: Virtual Hold Technology, LLC

20140098950 - Detection and suppression of returned audio at near-end: Audio from a near-end that has been acoustically coupled at the far-end and returned to the near-end unit is detected and suppressed at the near-end of a conference. First and second energy outputs for separate bands are determined for the near-end audio being sent from the near-end unit and for... Agent:

  
04/03/2014 > 15 patent applications in 12 patent subcategories.

20140093053 - Elimination of typing noise from conference calls: A method for eliminating typing noise from a conference call in which a plurality of participants communicate via a plurality of client devices connected to a conference server via a corresponding plurality of channels, includes determining a probability value for each channel of the plurality of channels representing a likelihood... Agent: International Business Machines Corporation

20140093054 - Method and apparatus for correlating a phone call with a display: A computerized method for correlating a phone call with a telephone-number, comprising receiving at a service facility, comprising an at least one processor, a query from a computer about a status of a phone call with a telephone-number, and sending to the computer a response with information related to the... Agent: Likebillions

20140093055 - Interjurisdictional recording mechanism: The present invention provides a system for recording an interaction including, a telephone call between a caller and a digital processing system placed over an interjurisdictional boundary, and may include a telephone call placed to at least one called recipient. For example, a caller may place a telephone call over... Agent: Veridicom, Sa De Cv

20140093056 - Call evaluation device and call evaluation method: An call evaluation device pairs an utterance of the first speaker and an utterance of the second speaker, which are associated with the same screen identification information, to be a question and answer, obtains a totalized value of the number of question and answers for each screen identification information and... Agent: Fujitsu Limited

20140093057 - Outlet add-on module: A method and an apparatus for upgrading an existing service outlet (e.g. LAN, telephone, power or CATV outlet) in a house by adding functionality thereto. The functionality is added by an add-on module, connected electrically and secured mechanically to the existing outlet. Several attachment devices are exampled, including surface attachment,... Agent: Mosaid Technologies Incorporated

20140093058 - Phone system with methodology for call parking: A phone system with a methodology for call parking is described. According to one embodiment of the present invention, a user of a communications endpoint device can use a user interface at the communications endpoint device to select persons to notify of a parked call. Upon successfully parking the call,... Agent: Ringcentral, Inc.

20140093059 - Elimination of typing noise from conference calls: A method for eliminating typing noise from a conference call in which a plurality of participants communicate via a plurality of client devices connected to a conference server via a corresponding plurality of channels, includes determining a probability value for each channel of the plurality of channels representing a likelihood... Agent: International Business Machines Corporation

20140093060 - Number normalization and display: Methods, devices, and systems are provided such that enterprise network administrators may create and display a dial plan management arrangement using enterprise canonical format and number normalization and friendly display tables. A solution is provided for creating and managing call routing simply and graphically using enterprise canonical format rather than... Agent: Avaya Inc.

20140093061 - Passive, non-amplified audio splitter for use with computer telephony integration: A passive, non-amplified audio switch for a computer telephony system is provided. The passive, non-amplified audio switch provides a first telephone jack to receive audio in and send audio out to a first user. The passive, non-amplified audio switch provides a second telephone jack to receive audio in and send... Agent: Nvoq Incorporated

20140093064 - Communication processing system, communication processing method, communication processing device, and control method and control program of communication processing device: A communication processing system according to the present invention is a communication processing system including user communication terminals each operated by a user and responder communication terminals each operated by a responder responding to an inquiry from the user. The communication processing system includes: a responder communication terminal information storing... Agent: Nec Corporation

20140093062 - Method of bootstrapping contact center: Embodiments of the present invention provide a system and method to generate skill information. The method includes retrieving information relating to an agent of a contact center, wherein the information includes document and information repositories, knowledge sharing reports, mail repositories, and customer, supervisor, and peer feedbacks. The information may also... Agent: Avaya Inc.

20140093063 - Method, call center, and system for agent terminal to answer call: A method for an agent terminal to answer a call includes: sending, by a call center, a request ring notification to all agent terminals whose skills meet a customer requirement and whose states are non-idle (101); ringing all the agent terminals simultaneously according to received messages for invoking a request... Agent: Huawei Technologies Co., Ltd.

20140093065 - Increasing contact center efficiency via multi-cast and multi-item presentation: A contact center includes a resource selection module operable to determine and select a plurality of agents based on a work request. The plurality of agents includes agents suitable for the work request. Further, the plurality of agents includes agents having previous work requests in a presenting state. Furthermore, the... Agent: Avaya Inc.

20140093066 - Method for detecting double-talk condition and system using the same: A method for detecting a double-talk condition and an echo cancellation system using the same are introduced herein. According to an exemplary embodiment, the method may be adapted to an double-talk detector of an echo cancellation system and includes the following steps: obtaining an input signal with a first power;... Agent:

20140093067 - Method, apparatus, and system for reducing line-to-line crosstalk during transmission of digital subscriber line service: A method, an apparatus, and a system for reducing line-to-line crosstalk during transmission of a digital subscriber line service are disclosed, where the method includes: before a service is provisioned, obtaining, by a service provider according to a service transmission rate and a topology scenario parameter that are provided by... Agent: Huawei Technologies Co., Ltd.

  
03/27/2014 > 11 patent applications in 11 patent subcategories.

20140086395 - Methods and systems for name pronunciation: In an embodiment, a system maintains a database of a plurality of persons. The database includes an audio clip of a pronunciation of a name of a first person in the database. The system determines from a calendar database that a second person has an event in common with the... Agent: Linkedln Corporation

20140086396 - System and method for enabling hot-desking: A hot-desking application and methods of operating the same are described. The hot-desking application can be provisioned as an explicit sequenced application for all user addresses of record in addition to being provisioned as an implicit sequenced application for all of the possible hot-desk endpoint addresses. Through such provisioning, the... Agent: Avaya Inc.

20140086397 - Phone call management: An approach is provided to manage phone calls. The approach is implemented by an information handling system, such as a smart phone. A requestor sends a contact request to another device over a network. If the request is accepted, the requestor receives a token with the token including usage parameters... Agent: International Business Machines Corporation

20140086398 - Communication apparatus and storage medium storing instructions executable on mobile terminal: A first communicating section communicates with a mobile terminal through first non-contact communication protocol having a first communication range. A mobile terminal has a telephone function via a telephone network. A second communicating section communicates with the mobile terminal through second non-contact communication protocol having a second communication range greater... Agent: Brother Kogyo Kabushiki Kaisha

20140086399 - Service-preserving upgrade: Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication... Agent: Avaya Inc.

20140086400 - Method and system for a gateway transfer: Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the... Agent: Verizon Patent And Licensing Inc.

20140086401 - System and method for montioring health of deployment states for a contact center: A system and method for monitoring deployment states of a contact center. A processor migrates a state of the contact center from a first deployment state to a second deployment state. The processor records the steps in migrating from the first deployment state to the second deployment state, and stores... Agent:

20140086402 - Matching using agent/caller sensitivity to performance: A method, system and program product, the method comprising: obtaining for each call in one set of calls a respective pattern representing multiple different respective data fields; obtaining performance data for the respective patterns of the calls; obtaining performance data for the respective agents; determining agent performance sensitivity to call... Agent: The Resource Group International, Ltd.

20140086403 - Use of abstracted data in pattern matching system: Method, system and program product, for operating a call center system, the method comprising: obtaining performance data for agents in a set of agents; obtaining a respective abstracted data stream for multiple calls, each respective data stream having multiple different locations along the abstracted data stream representing multiple different respective... Agent: The Resource Group International, Ltd.

20140086404 - Matching using agent/caller sensitivity to performance: A method, system and program product, the method comprising: obtaining for calls in one set of calls a respective pattern representing one or multiple different respective data fields; obtaining performance data for the respective patterns of the calls; performance data for agents in a set of agents; determining pattern performance... Agent: The Resource Group International, Ltd.

20140086405 - Management of queues in contact centres: Contacts are managed within a contact centre by representing each contact as a software object which contains skillset and priority identifiers. Contact objects are queued relative to one another by means of references to and/or from the object(s) immediately ahead of and behind each contact. In this way a conventional... Agent: Rockstar Bidco Lp

  
03/20/2014 > 21 patent applications in 19 patent subcategories.

20140079192 - Adaptive system with call center and trusted network: A response center or other entity maintains in electronic storage records of trust relationships between parties. In an example method of operating a call center, personal profiles of clients of a service of the call center are maintained. At least some of the profiles include contact information for entities in... Agent: Greatcall, Inc.

20140079193 - Incorporating interactive voice response functions into a work assignment engine script: A contact center is described along with various methods and mechanisms for administering the same. In general, methods and mechanisms are disclosed that are configured to provide interactive voice response (IVR) functionality as one or more distributed resources capable of being assigned work items via a work assignment engine. Assigning... Agent: Avaya Inc.

20140079195 - Method and apparatus for predicting intent in ivr using natural language queries: An IVR system is disclosed in which customer experience is enhanced by improving the accuracy and intent prediction capabilities of an interactive voice response system. Customers are allowed to make a natural language queries to specify their intent, while the accuracy of traditional IVR systems is maintained by using key... Agent:

20140079194 - Terminal and method for managing call function: Provided are a terminal and a method for managing a call function of a terminal, including a call termination and call retransmission function based on a state of a terminal using a voice recognition or a sensor. The method for managing a call function of a terminal includes sequentially acquiring... Agent: Samsung Electronics Co., Ltd

20140079196 - Visual voicemail method for managing deleted messages: A method for managing visual voicemail messages includes displaying a list of voicemail messages on a telecommunications handset, receiving user commands for operating on the voicemail messages including a delete message command and in response to a delete message command, marking a voicemail message for deletion with a delete timestamp... Agent: At&t Mobility Ii LLC

20140079197 - System and method for processing speech files: A system and method for speech file processing which provides users with differentially selectable speech file transcripts which can be sent to one or more other users. The speech files may be voicemail messages from which respective voicemail transcripts are created. The voicemail transcripts are provided in a user selectable... Agent: At&t Intellectual Property Ii, L.p.

20140079198 - Generating action tuples in response to discerned leads: Methods and arrangements for analyzing and responding to communications data. Telecom data are input, as are social network data. The telecom data and social network data are analyzed, and action tuples representing opportunistic leads are generated based on the analyzed telecom data and social network data.... Agent: International Business Machines Corporation

20140079199 - Scalable and flexible internet fax architecture for processing outbound fax messages: Methods and systems for processing outbound fax messages in an efficient and scalable manner are provided. According to one embodiment, a request to deliver a fax message is received by an Internet fax system. Source files associated with the request and representing at least a portion of content to be... Agent: Ec Data Systems, Inc.

20140079201 - Attaching multiple phone lines to a single mobile or landline phone: Agencies issue multiple devices to personnel for maintaining distinct identities over the course of assigned investigations. To provide flexible capabilities to agencies, a phone is converted for use with multiple attached telephone numbers. Accordingly, a single phone may be used to manage multiple identities over the course of one or... Agent: World Emergency Network - Nevada Ltd.

20140079200 - Communication system and information processing device: A communication system with a plurality of information processing terminals and an information processing device communicating with the information processing terminals includes a positional information obtaining unit configured to obtain positional information about the information processing terminals; a converting unit configured to convert the positional information obtained by the positional... Agent:

20140079202 - Method and system for universal internet protocol (ip) phone provisioning: A method for generating a phone provisioning configuration file comprising obtaining a first file, the first file including one or more keys corresponding to phone provisioning configurations; obtaining a set of variables and at least one set of data values from a second file, the data values corresponding to the... Agent: Zultys, Inc.

20140079203 - Communication system: A method of controlling a user device in a telecommunications network having a first part and a second, different part is provided. The method includes, at the user device, receiving a first communication session setup request to set up a given communication session, the first communication session setup request being... Agent: Metaswitch Networks Ltd.

20140079204 - Computing device with remote contact lists: In one implementation a computer-implemented method includes generating a group of telephone contacts for a first user, wherein the generating includes identifying a second user as a contact of the first user based upon a determination that the second user has at least a threshold email-based association with the first... Agent:

20140079205 - System and method for call routing management in a telecommunication network: Aspects of the present disclosure involve systems, methods, computer program products and the like for managing calls in a telecommunication network. In one example, the systems and methods involve passing information into a standard signaling flow in order to obtain a unique routing for customers sharing a single interface.... Agent: Level 3 Communications, LLC

20140079206 - Central services hub for a telecommunications network: Implementations of the present disclosure involve an apparatus, system and/or method for a central hub of a telecommunications network to provide varying services for a received communication intended for varying telecommunications networks. In one embodiment, the central service hub receives the communication and provides the varying services for the communication... Agent: Level 3 Communications, LLC

20140079207 - System and method for providing dynamic elasticity of contact center resources: A system and method for dynamically scaling up or down, resources of a contact center tenant, based on detected or predicted demands on the contact center tenant. A processor monitors and collects contact center operation data. The processor detects, in response to the monitoring, a condition relating to the operation... Agent:

20140079208 - Interactive voice response system and method with common interface and intelligent agent monitoring: A modular interactive voice recognition (“IVR”) overlay system and a method of processing calls. The system provides an application server, a plurality of agent workstations and a graphical user interface (“GUI”) to allow a hybrid approach to processing calls using an automated IVR and live agents. The system and method... Agent: The Plum Group

20140079209 - Automatic call notification groups: A contact center is described along with various methods and mechanisms for administering the same. Work assignment methods are disclosed that push notifications to one or more resources about available work item opportunities. The one or more resources can pull the work item from the notification groups to handle the... Agent: Avaya Inc.

20140079210 - Risks for waiting for well-matched: A contact center which provides the ability to, among other things, support deferring work assignment decisions while simultaneously assessing the risks associated with such a deferred decision. The intelligent deferment of work assignment decisions helps to achieve better matching without losing the opportunity to timely assign work to an agent.... Agent: Avaya Inc.

20140079211 - System, method, and apparatus for determining effectiveness of advanced call center routing algorithms: A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, simultaneously execute two different work assignment algorithms on the same work flow either in real-time as the work flow is received or in... Agent: Avaya Inc.

20140079212 - Signal processing apparatus and storage medium: There is provided a signal processing apparatus including a recognition section configured to recognize at least one of a state of a first user, a state of a second user, and a relationship between the first user and the second user, a signal processing unit configured to perform signal processing... Agent: Sony Corporation

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