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Telephonic communications

Below are recently published patent applications awaiting approval from the USPTO. Recent week's RSS XML file available below.
Listing for abstract view: USPTO application #, Title, Abstract excerpt,Patent Agent. Listing format for list view: USPTO National Class full category number, title of the patent application.
09/04/2014 > 11 patent applications in 9 patent subcategories.
08/28/2014 > 10 patent applications in 10 patent subcategories.

20140241512 - Systems and methods to support using analog tty devices with voice-only pc soft clients: Methods and systems for allowing analog TTY devices to be operated in conjunction with voice-only soft client applications are provided. Supported communication styles include a text-only TTY mode, a mode in which the user of the soft client receives text and responds by voice, a mode in which the user... Agent: Avaya Inc.

20140241513 - Method and apparatus for providing enhanced communications: Call service centers typically require a user to confirm its identity by manually entering identification. An embodiment of the present invention uses a client device's identification to identify a user securely without requiring a user to enter identification manually. The client device's automatic numbering identification (ANI) number is an example... Agent: Nuance Communications, Inc.

20140241514 - Performing actions for users based on spoken information: Techniques are described for performing actions for users based at least in part on spoken information, such as spoken voice-based information received from the users during telephone calls. The described techniques include categorizing spoken information obtained from a user in one or more ways, and performing actions on behalf of... Agent: Nuance Communications, Inc.

20140241515 - Location aware conferencing system and method: In one embodiment, a method includes receiving a first request to join a conference from a first user device. The location of the first user device is determined. Based on the location of the first user device, the proximity of the first user device relative to endpoints configured to facilitate... Agent:

20140241516 - Dual-channel analog door entry system and a method thereof: The present invention discloses a dual-channel analog door entry system and a method thereof. The dual-channel analog door entry system comprises two cables connected between the building gateway and the floor distributors, configured to transmit audio and/or video signals between the outdoor stations and indoor phones; the building gateway, configured... Agent: Abb Technology Ltd.

20140241517 - Dynamically overriding alert suppressions based on prior actions: A suppression override engine on a user device may be configured to detect communication alert suppressions. An incoming communication from a third party may be detected. Upon detecting the communication, the suppression override engine can override the communication alert suppression if it determines that the incoming communication is responsive to... Agent: Apple Inc.

20140241518 - Portable continuity object: A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person,... Agent: Genesys Telecommunications Laboratories, Inc.

20140241519 - Identification of non-compliant interactions: A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script... Agent: Verint Systems Ltd.

20140241520 - Dynamic connection distributor: A dynamic call connection distributor and a related method, the distributor including an agent pool, having information of call agents, the agent pool is at least partly configurable by a plurality of individual call agents, a recipient dialer, including circuitry for dialing at least one number of predefined potential recipients... Agent: Actimizer Aps

20140241521 - Telephone interface: An apparatus (100, 200) for interfacing between an external telephone (12) and telecommunications network (24), wherein the telephone provides and accepts subscriber-side signals (126, 216) and the telecommunications network provides and accepts provider-side signals (132). A control circuit (150) and a first port (110) communicating the subscriber-side signals with said... Agent:

08/21/2014 > 17 patent applications in 15 patent subcategories.

20140233709 - Internet phone trailer: A training system is disclosed. The training system includes a server. The server includes a processor, data storage, a data input/output interface, and a voice interface. The data input/output interface is configured to provide a web-based interface to a data terminal and to receive, from the data terminal and via... Agent:

20140233710 - Method, apparatus, and system for reducing digital subscriber line interference: The present invention provides a method, an apparatus, and a system for reducing digital subscriber line interference. The method includes identifying at least one legacy digital subscriber line in a digital subscriber line DSL legacy line set, obtaining a target power spectral density mask value of the legacy digital subscriber... Agent: Huawei Technologies Co., Ltd.

20140233712 - Prioritized prompt ordering and call processing in interactive voice response systems: A system and method for processing a call to a destination associated with multiple group members in a unified messaging system by determining a prioritized order of the group members for presentation to caller and receiving a selection from the caller. The order of the group members can be determined... Agent: At&t Intellectual Property I, L.p.

20140233711 - System and method for establishing voice and data connection: A system and method for improved voice and data communication is described. One embodiment includes a method for data communication with an end user, the method comprising connecting to an agent device; receiving a data session request from the agent device, wherein the data session request comprises a target telephone... Agent: Radish Systems, LLC

20140233713 - Voice transcription: Methods, systems, computer readable media, and apparatuses for voice data transcription are provided. Packets that include voice data may be received and for each time that a threshold amount of voice data is received, a segment of voice data may be created and transcribed to text. A message that includes... Agent: Comcast Cable Communications, LLC

20140233714 - Systems and methods for communication protocol mapping: Provided are systems and methods for communication protocol mapping. A first computing device uses a first communication protocol while a second computing device uses a second communication protocol. In some implementations, the first communication protocol and the second communication protocol are for different service domains. In accordance with an embodiment... Agent: Blackberry Limited

20140233715 - Method and apparatus for providing trusted caller id services: Methods and apparatus for providing trusted caller identification services between a first entity and a second entity are provided herein. In some embodiments, a method for validating an identity of a first entity to the second entity may include registering the first entity with a trust authority, wherein registering the... Agent: Vonage Network LLC

20140233716 - Teleconferencing using steganographically-embedded audio data: A multi-party control unit (MCU) generates, based on audio data streams that represent sounds associated terminal devices, a mixed audio data stream. In addition, the MCU modifies the mixed mono audio data to steganographically embed sub-streams that include representations of the mono audio data streams. A terminal device receives the... Agent: Qualcomm Incorporated

20140233717 - Implementation of the semi-attended transfer in sip for ip-multimedia subsystem environments: A communication system, method, and components are described. Specifically, a communication system having the ability to facilitate a semi-attended transfer in SIP for an IP-Multimedia Subsystem (IMS) environment is disclosed. The semi-attended transfer is possible even though one or more Back-to-Back User Agents are positioned between users engaged in the... Agent: Avaya Inc.

20140233718 - Multilevel directory assistance apparatus and method: A method is disclosed for the presentation of telephone information about a company or other enterprise over the Internet in response to consumer searches for names or products. Department information is included. The system uses a database to determine product slightly sold my search for companies to provide advertisers or... Agent:

20140233719 - Graphical user interface for monitoring and visualizing contact center routing strategies: A system and method for monitoring and visualizing contact center routing strategies via a graphical user interface. The graphical user interface displays a routing diagram depicting a contact center routing strategy. The routing diagram includes a plurality of blocks each associated with logic for managing an interaction with the contact... Agent:

20140233720 - Methods and systems for detecting unusual patterns in functional data: A method of managing a call center that includes a plurality of agents may include receiving functional data associated with the plurality of call center agents over a time period, for each data curve, normalizing the data points to create a plurality of normalized functional data points, determining a variation... Agent: Xerox Corporation

20140233721 - System and methods for selecting a dialing strategy for placing an outbound call: A dialing strategy determination engine (DSDE) for selecting a dialing strategy for placing an outbound call has determination software executing on a computerized server from a machine-readable medium, access to stored dialing strategies, contact data, and a rules set, and a port for receiving a request for dialing strategy from... Agent: Genesys Telecommunications Laboratories, Inc.

20140233723 - Method and system for sampling rate mismatch correction of transmitting and receiving terminals: Disclosed in the invention is a method and system for sampling rate mismatch correction of transmitting and receiving terminals, which can obtain a high-precision sampling rate mismatch in real time, carry out sampling rate correction on transmitting and receiving terminal signals, and send the transmitting terminal signal and the receiving... Agent: Goertek, Inc

20140233722 - Reducing the feedback overhead during crosstalk precoder initialization: An apparatus comprising a receiver coupled to a digital subscriber line (DSL) between an exchange site and a customer premise equipment (CPE) and configured to send a feedback error message to train a precoder coupled to the exchange site, wherein the feedback error message comprises a plurality of error components... Agent: Futurewei Technologies, Inc.

20140233724 - Digital subscriber line management using virtual noise calculation: A digital subscriber line management system is provided. It comprises a device for calculating a set of values specifying a virtual noise mask. The device includes a receiver for receiving or otherwise obtaining a set of measurements of noise levels experienced at a digital subscriber line transceiver at each of... Agent:

20140233725 - Personalized bandwidth extension: A personalized (i.e., speaker-derivable) bandwidth extension is provided in which the model used for bandwidth extension is personalized (e.g., tailored) to each specific user. A training phase is performed to generate a bandwidth extension model that is personalized to a user. The model may be subsequently used in a bandwidth... Agent: Qualcomm Incorporated

08/14/2014 > 13 patent applications in 12 patent subcategories.

20140226798 - Line performance measure: A method is proposed for calculating a line performance, or stability, measure for a telephone line. Various physical parameters associated with the line, such as insulation resistance, capacitance and DC voltages, are measured. The values for each of the parameters are compared to expected values, which are based on historical... Agent: British Telecommunications Public Limited Company

20140226799 - Enhanced data capture, analysis, and reporting for unified communications: The present disclosure includes descriptions of various aspects of unified communication (UC) systems, including UC management and analysis systems and related tools and techniques. Described systems, tools, and techniques are adapted for enhanced UC data capture, analysis, and reporting; enhanced UC monitoring services; and a user survey service that can... Agent: Unify Square, Inc.

20140226800 - Enhanced monitoring of performance for unified communication services: The present disclosure includes descriptions of various aspects of unified communication (UC) systems, including UC management and analysis systems and related tools and techniques. Described systems, tools, and techniques are adapted for enhanced UC data capture, analysis, and reporting; enhanced UC monitoring services; and a user survey service that can... Agent: Unify Square, Inc.

20140226801 - System for interconnecting standard telephony communications equipment to internet: Apparatus includes a communication predelivery receiver, configured to communicate with and relay both IP addressed overhead and IP addressed payload data from an originating communication device. The communication predelivery receiver includes a screener configured to, when the communication predelivery receiver is in communication with the originating communication device, receive certain... Agent: Bear Creek Technologies, Inc.

20140226802 - System and method for providing telephonic access to an audio stream: System for providing telephonic access to an audio stream comprises an audio transmitting apparatus for transmitting the audio stream from its audio source output to a telephone network, and providing more and more control signals for operating more and more audio source controls. A system for providing telephonic access to... Agent:

20140226803 - Method and system for preventing illicit use of a telephony platform: A system and method for preventing illicit use of a telephony platform that includes enrolling a plurality of accounts on a telecommunications platform, wherein an account includes account configuration; at a fraud detection system of the telecommunications platform, receiving account usage data, wherein the usage data includes at least communication... Agent: Twilio, Inc.

20140226804 - Real-time collaboration center: A real-time collaboration center and method for using the same are described herein which enables a caller (end-user) to have a real-time collaboration session with a call center agent. In one embodiment, the real-time collaboration center is able to create a new real-time collaboration session for a caller where the... Agent: Alcatel Lucent

20140226805 - Autocorrect for phone numbers: A system and method are provided for automatic correction of numeric input, such as telephone numbers. The communications device configured to perform automatic correction can receive a numeric input string indicating a numerical address with which to initiate a communication, and compare the numeric input string to a database of... Agent: Research In Motion Limited

20140226806 - Methods and apparatus for enhancing ringback tone quality during telephone communications: A system for enhancing tonal quality for ringback signals in a telecommunications network by adjusting audio processing during an alerting interval of a telecommunications session (e.g. during a telephone call). The system may be embodied in a telecommunications switching device and include a ringback manager process that provides the ability... Agent:

20140226807 - Call center services system and method: A method and system for providing automated call center services, operating by identifying a caller, accessing the caller's account information, determining the likely reason for the call, identifying an agent skill group based on the likely reason for the call, and providing an available agent with access to the caller's... Agent: Altisource Solutions S.&#xe0 R.l.

20140226808 - Methods and systems for partially updating a web page using an embedded iframe: Methods and systems are provided for managing customer service calls using a localhost service operating within a desktop environment. The system includes a web-based application configured to display browser windows including an overlayed or embedded softphone component, and a desk top application which serves a telephony application configured to receive... Agent:, Inc.

20140226809 - Callback system: A method mediated by a Service for automatically connecting callers to agents at a call centre environment using a communication network. The method comprises receiving at the Service a first call from a Caller to a Destination and placing a call from the Service to the Destination. The method further... Agent:

20140226810 - Interruptible work reassignment: A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, mark a work item as interruptible. The work item may receive an interruptible marking when the work item is assigned to an adequately-matched... Agent: Avaya Inc.

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