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Telephonic communications

Below are recently published patent applications awaiting approval from the USPTO. Recent week's RSS XML file available below.
Listing for abstract view: USPTO application #, Title, Abstract excerpt,Patent Agent. Listing format for list view: USPTO National Class full category number, title of the patent application.
12/04/2014 > 8 patent applications in 7 patent subcategories.

20140355746 - Automatic integrated escalation in a unified messaging system: A user is identified based at least in part on a user identification designation associated with an incoming communication. A message recipient is then determined based at least in part on the identified user and one or more address books associated with message recipients by comparing the user identification designation... Agent:

20140355747 - Communication apparatus: A communication apparatus includes a communication portion for communicating with an external device, a transmitter information acquiring portion for acquiring predetermined transmitter information for identifying the transmitter at a time of an incoming call of communication, a storage portion for storing a registered name in association with the transmitter information... Agent: Sharp Kabushiki Kaisha

20140355750 - Contact center skills modeling using customer relationship management (crm) incident categorization structure: Embodiments of the invention provide systems and methods for modeling of agent skills based on or more closely matching categorization structures of the CRM system. According to one embodiment, defining skills of each of a plurality of customer service agents in a Customer Relationship Management (CRM) system can comprise defining... Agent: Oracle International Corporation

20140355748 - Optimized predictive routing and methods: The methods, apparatus, and systems described herein facilitate optimizing routing decisions. The methods include retrieving and/or predicting a profile of a current customer and future customers, determining which agents are currently available and which agents are expected to be available, and providing a routing recommendation based on the profile retrieval... Agent:

20140355749 - Optimized predictive routing and methods: The methods, apparatus, and systems described herein facilitate optimizing routing decisions. The methods include retrieving and/or predicting a profile of a current customer and future customers, determining which agents are currently available and which agents are expected to be available, and providing a routing recommendation based on the profile retrieval... Agent:

20140355751 - Systems and methods for echo reduction: Systems and methods are provided for echo reduction. For example, first audio data associated with a current time unit is obtained, the first audio data being generated by an audio-acquisition device of a receiver based on at least information associated with a first audio signal acquired by the audio-acquisition device... Agent: Tencent Technology (shenzhen) Company Limited

20140355752 - Echo cancellation: A method of echo cancellation in an acoustic system, comprising a first user device and at least one further user device, the method comprising, at the first user device: detecting an audio signal received from the at least one further user device over a communications network; supplying the audio signal... Agent: Microsoft Corporation

20140355753 - Method for optimising electrical consumption of a residential gateway: m

11/27/2014 > 15 patent applications in 12 patent subcategories.

20140348307 - Apparatus and method for audio data processing: A communication terminal, system and method utilize a communication device that activates a speech to text application so that subsequent audio that is received from a caller is converted into text. A caller may then provide audio in response to a question. A caller may send input by pressing a... Agent: Unify Gmbh & Co. Kg

20140348308 - Method and system for speaker verification: In many scenarios, speaker verification systems can be given a single-channel audio with recordings of multiple speakers. To perform accurate speaker verification, a system can isolate the speech of a speaker. In one embodiment, a method, and corresponding system, of speaker verification includes extracting a target speaker's speech, using a... Agent: Nuance Communications, Inc.

20140348309 - Method and apparatus for communicating a message: Systems, methods and devices are provided for communicating a message prior to enabling communication over a communication link between user devices. In one aspect, a method is provided for communicating a message prior to enabling communication over a communication link between a user device and a second user device. The... Agent: Callerads Limited

20140348310 - Callee centric location and presence enabled voicemail using session initiated protocol enabled signaling for ip multimedia subsystem networks: An architecture and method of voicemail based on session initiated protocol presence and location information of a callee is disclosed. A method of providing voicemail includes determining a location and a presence of a callee, and playing a customized voicemail greeting to a caller based on preferences defined by the... Agent:

20140348311 - Information broadcasting system and method: An electronic device with a voice self-service function includes an input unit, a storage unit, and a processor. The storage unit stores a plurality of predetermined commercial service numbers, and service information associated with each predetermined commercial service number. The processor determines whether or not a number received by the... Agent: Hon Hai Precision Industry Co., Ltd.

20140348312 - Delivering additional information to receiving parties for text messaging based caller id: The present disclosure describes a system, method, and computer readable medium for providing information to a receiving party in a communications network. The method includes receiving a message from a sending party and performing a lookup of information relating to the sending party in a database via an Internet Protocol... Agent:

20140348313 - System and method for providing telephone call notification and management in a network environment: Various embodiments of the disclosed subject matter provide methods and systems to receive an incoming call message via a data interface upon activation of a trigger established with a voice communication network and activated when the voice communication network receives an incoming call to a destination identified by a pre-determined... Agent:

20140348314 - Communication terminal apparatus and call-initiation suppression method: A communication terminal apparatus includes a memory, and a processor coupled to the memory, configured to when an incoming-call notice is received, determine whether or not, among calls that have been initiated and that have failed to be answered, a call for which a number of a call reception destination... Agent: Fujitsu Limited

20140348315 - Telephone communication method and system: The invention concerns telecommunications methods and systems, and more particularly methods and systems for enabling respondents, who may be potential customers, to respond to advertisements for items (goods or services) advertised by or on behalf of advertisers. Telecommunications methods and systems of the invention provide selective communication routing or forwarding... Agent:

20140348316 - System and method for replacing hold-time with a call-back in a contact center environment: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels... Agent:

20140348317 - Method and apparatus for presenting information from multiple telecommunication computer software programs in a single computer software program: A method including receiving a telecommunications call from a customer at a contact center, and in response to the telecommunications call, using a first user computer to request customer data from a software cache in a computer memory related to a first computer software application. The method may further include,... Agent:

20140348319 - Multi-channel delivery platform: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the... Agent:

20140348318 - Prioritize contact numbers of customers in real time: A microprocessor executable contact manager operable to determine, for selected different types of customer communication devices, a likelihood of contacting successfully a customer at a respective type of customer communication device and select, based on the likelihood, an order and/or sequence in which to contact customer communication devices of the... Agent: Avaya Inc.

20140348320 - System and method for processing multi-modal communications within a call center: A system and method for processing multi-modal communications is provided. A call is received into a call center via a telephone. The call includes an inquiry of incoming speech utterances from a caller. The call is assigned to an agent within the call center. Transcribed text is generated by performing... Agent:

20140348321 - Presence enabled call center: Techniques described herein may use presence information to enhance the user experience when contacting entities such as call centers. In one implementation, a method may include receiving presence information relating to a state of a voice line. The presence information may include a wait time associated with the voice line,... Agent: Verizon Patent And Licensing Inc.

11/20/2014 > 16 patent applications in 13 patent subcategories.

20140341357 - Delivery of alarm system event data and audio: Delivery of alarm system event data and audio. In certain aspects, a method for delivery of alarm system event data is described, including communicating alarm event data from an alarm system to a private telecommunications switch. In turn, the alarm event data may be communicated to a message processing gateway.... Agent:

20140341358 - Unique global identifier header for minimizing prank 911 calls: A prank call server that performs 911 prank call filtering over a 911 emergency call system, prior to routing a 911 call to a PSAP. The inventive prank call server identifies prank calling devices, regardless of current service subscription, by retrieving and analyzing emergency call data pertaining to detected prank... Agent:

20140341359 - System for text assisted telephony: A device and method for providing captioned services to an assisted user using a captioned device linkable via a first communication link to a hearing user's device where the method includes the steps of, at a relay, receiving a request for captioning service from the captioned device on a second... Agent:

20140341360 - Systems and methods of recording solution interface: Included are embodiments for providing an interface. At least one embodiment of a method includes receiving communications data associated with a communications session, the communications session facilitated in an Internet Protocol environment and providing an interface for facilitating recording of at least a portion of the communications session, the interface... Agent:

20140341361 - Method for selecting interactive voice response modes using human voice detection analysis: In an interactive voice response system, a method is provided for selective enhancement of voice recognition capability during an interaction. The method includes the acts (a) taking a call and prompting for a voice response from the caller, (b) failing to recognize the response, (c) executing a routine to detect... Agent:

20140341362 - Interactive voice response system with electronic signature functionality: A method for receiving authorization from a consumer includes steps of connecting a phone call associated with a consumer to an interactive voice response system after the agent has conveyed the confirmation number to the consumer, receiving the confirmation number from the consumer at the interactive voice response system to... Agent:

20140341363 - Method and apparatus for providing electrical power to a broadband digital subscriber line access: Power is supplied to telecom equipment in DSLAM outdoor/remote cabinets with relatively short distances between the subscriber and the cabinet. All of the subscriber Customer Premises Equipment connected to the DSLAM each provide a portion of the required power to the remote cabinet via the telephone line connecting the DSLAM... Agent:

20140341364 - Systems and methods of providing communications services: An IP telephony system allows a user to register a telephony device that receives its native telephony service from a different telephony service provider as an extension telephone. The user can then place calls through the IP telephony system using the extension telephone. Such calls may or may not be... Agent:

20140341365 - Dialed string matching and call cost minimization in dial plan: A method for processing dialed outgoing calls in a contact center includes a method for matching a dialed string and a method for translating the dialed string. A method for matching includes identifying a set of available number categories based on a calling profile with which the dialing agent device... Agent:

20140341366 - Call control for web calls: A system may include a contact center services system configured to receive a Web Real-Time Communication (WebRTC) call from a WebRTC caller device, and a WebRTC device configured to provide, to a customer web server, a control action application programming interface used to perform control actions for WebRTC calls in... Agent: Verizon Patent And Licensing Inc.

20140341367 - Cloud agent realizing method and system, and cloud agent server: Disclosed is a cloud agent realizing method, including that: an agent is communicatively connected to a cloud agent server, acquires a parameter of the agent and a parameter of the cloud agent server from the cloud agent server, and logs in to the cloud agent server according to the acquired... Agent: Zte Corporation

20140341368 - System and methods for predicting future agent readiness for handling an interaction in a call center: A system for making outbound calls includes a first node connected to a network for placing outbound telephone calls, a second node connected to the network and accessible to the first node for reporting agent status relative to busy, ready, and time to ready, a number of agent appliances connected... Agent:

20140341369 - System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution: A system for managing customer involvement with a contact center involves one or more monitoring applications executing on one or more computerized servers associated with the contact center, the applications monitoring communications between individual customers and the center; and a rules engine executing on the one or more computerized servers,... Agent:

20140341370 - Method and apparatus for routing a call using a hybrid call routing scheme with real-time automatic adjustment: A method, non-transitory computer readable medium, and apparatus for routing a call using a hybrid call routing scheme are disclosed. For example, the method receives a call for a customer agent at a call center, identifies a list of available customer agents, calculates a hybrid score for each one of... Agent: Xerox Corporation

20140341371 - Web platform with select-to-call functionality: Web content is formatted to show an icon adjacent identified phone numbers to enable select-to-call, e.g., click-to-call functionality from within a web platform. The web platform can include various web browsers, web applications, and the like. The select-to call functionality can comprise an integral part of the web platform, such... Agent:

20140341372 - Method, related device, and system for crosstalk cancellation processing on port line of access device: Embodiments of the present invention disclose a method and a related device and system for crosstalk cancellation processing on a port line of an access device. The method for crosstalk cancellation processing on a port line of an access device includes: obtaining line configuration information of another access device connected... Agent:

11/13/2014 > 12 patent applications in 10 patent subcategories.

20140334609 - Non-invasive diagnostic transmission line testing: A probing signal transmitted on a twisted pair telephone line in a DSL system is reflected and received at a DSL device. An estimate of one of a DSL data transmission signal or DSL synch symbol transmission signal is removed from the received probing signal to recover the reflected probing... Agent: Adaptive Spectrum And Signal Alignment, Inc.

20140334610 - Inmate communications: Inmate communications can include establishing a communication, between an inmate device and a registered device, and storing information associated with the communication in a local data store.... Agent:

20140334611 - Systems and methods for secure recording in a customer center environment: Systems and methods for secure recording in a customer center environment are provided. The system receives data related to a communication at a media distribution device. A key is provided by a key server to the media distribution device to encrypt the received data. In addition, an identifier may be... Agent:

20140334612 - Live person detection in an automated calling system: A method of operating a telephony system for determining whether a telephone call made to a call destination terminal is a live call which is answered by a live person and not by an answering machine, the system performing steps comprising detecting that the telephone call has been answered and... Agent: Noetica Ltd.

20140334613 - Personalized interactive voice response system: An interactive voice response method permits an intelligent interactive voice system to communicate with a caller. The method includes determining that a caller is a first time caller, interactively communicating with the first time caller, and routing a call to a particular destination based upon information received from the caller.... Agent:

20140334614 - Voice response processing: A method for transmitting choices to a caller has steps of (a) interacting by voice with a caller using a communication device; (b) encountering a point in the interaction that a choice between two or more options is to be provided to the caller; (c) determining if the caller's communication... Agent: Alcatel Lucent

20140334615 - System, method and computer program product for conveying presence information via voice mail: A system, method, and computer program product are provided for conveying availability information of a calling party to a called party. A PBX serving the telephones of the calling and called parties is connected to a presence server. In an embodiment of the invention, the presence server is also connected... Agent:

20140334616 - Method for providing call log and electronic device thereof: A method of providing a call log in an electronic device is provided. The method includes displaying a content including call identifier information, storing information corresponding to the call identifier information from the content, and using the stored information for at least one of a call log and a contact... Agent: Samsung Electronics Co., Ltd.

20140334617 - Controlled recorded 3-way calling: Agencies issue recording devices to personnel for administrating and monitoring controlled calls during the course of their duties. To provide flexible capabilities to agencies, a virtual number is provisioned and configured to enable an operator to administrate controlled calls without dedicated recording devices. Using the virtual number, the operator may... Agent:

20140334618 - Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media... Agent:

20140334619 - Activities assignment optimization for multi-skill contact center: A system and method for setting agent cross skill enablement levels in a contact center. In one embodiment, a series of simulations is performed to determine optimum cross skill enablement levels for various circumstances, e.g., the number of agents, the proficiency of each agent at each of a number of... Agent: Genesys Telecommunications Laboratories, Inc.

20140334620 - Method for processing an audio signal and audio receiving circuit: A method for processing an audio signal is described comprising receiving a first audio signal via a first receiving path comprising a first microphone; receiving a second audio signal via a second receiving path comprising a second microphone; and performing echo suppression of the first audio signal based on the... Agent:

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