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Telephonic communications

Below are recently published patent applications awaiting approval from the USPTO. Recent week's RSS XML file available below.
Listing for abstract view: USPTO application #, Title, Abstract excerpt,Patent Agent. Listing format for list view: USPTO National Class full category number, title of the patent application.
05/14/2015 > 9 patent applications in 8 patent subcategories.
05/07/2015 > 17 patent applications in 16 patent subcategories.

20150124943 - Performance monitoring for discontinuous operation modes: Methods and apparatuses are provided wherein performance of lines configured for discontinuous operation is monitored on symbols transmitted using a base configuration in which the lines are active. On the basis of the monitored performance, performance may be calculated for other configurations in which one or more of the lines... Agent:

20150124944 - Interactive device registration, setup and use: Methods and apparatuses for interactive device operation are disclosed. In one example, a method for user device operation includes retrieving from a user device memory a user device identifying data, dialing a remote computing device having an interactive voice response (IVR) system, and transmitting the user device identifying data to... Agent: Plantronics, Inc.

20150124945 - System, method and apparatus for authenticating calls: The present invention provides a system, method and apparatus for authenticating calls that is a robust Anti-vishing solution. The present invention can identify Caller ID spoofing, verify dialed number to detect man-in-the middle and verify called party against dialed digits to detect impersonation. This solution can handle calls coming from... Agent:

20150124946 - System and method for visual voice mail in a multi-screen environment: A method of managing visual voice mail in a multi-screen environment. The method includes receiving voice mail messages in a server, creating a state machine for each message, pushing a visual voice mail notification to at least three devices, receiving an action command from one of the three devices and... Agent:

20150124947 - Methods and systems for voice and video messaging: Methods and systems for voice and video messaging are provided here. In some embodiments a method for voice and video messaging may include establishing a telecommunication session with a calling device associated with a first user in response to an indication that a call request from the calling device directed... Agent:

20150124948 - Method and apparatus for managing low power mode in xdsl systems: According to certain aspects, the present invention provides methods and apparatuses for managing a low power mode in xDSL systems, and more particularly directed to a L2 mode exit procedure for VDSL systems that is robust and quick. In embodiments, parameters for exiting a low power mode are communicated between... Agent:

20150124949 - Centralized caller profile system and methods for routing and prioritizing calls: Disclosed is a Centralized Caller Profile System and methods for routing and prioritizing calls. The disclosed systems and methods provide enhanced customer service by allowing multiple parties to update and share the same set of profile information from a centralized database. The disclosed systems and methods provide for faster, easier... Agent:

20150124950 - Call handling: Disclosed herein is a technique whereby a user device joins a call conducted over a network, generates audio which can be processed to identify that user device and, during the call, outputs the audio such that it can be received by another user device in the vicinity of the user... Agent: Microsoft Corporation

20150124951 - Methods, systems, and products for call notifications: Methods, systems, and products provide remote notification of calls. When a call is received, a contact list is consulted for a contact. An electronic message is sent to an address of the contact. The electronic message notifies the contact of the call.... Agent: At&t Intellectual Property I, L.p.

20150124952 - Determining most effective call parameters and presenting to representative: Embodiments of the invention are directed to a system, method, or computer program product for determining most effective call parameters for a representative-customer interaction for a representative working to recover payment in arrears. Embodiments of the invention retrieve call history data and date of payment data; correlate the call history... Agent: Bank Of America Corporation

20150124953 - System and method for maximizing efficiency of call transfer speed: A system and method for maximizing efficiency of call transfer from being between a customer and a dialing agent, to being between the customer and a talker is provided. The method contains the steps of: entering a dialing agent and a talker into a campaign to maintain direct communication with... Agent:

20150124955 - Call mapping systems and methods using variance algorithm (va) and/or distribution compensation: Method, system and program product, comprising obtaining agent performance data; ranking, agents based the agent performance data; dividing agents into agent performance ranges; partitioning callers based on criteria into a set of partitions; determining for each partition an outcome value for a first agent performance range and a second agent... Agent: Satmap International Holdings Limited

20150124954 - Strategy pairing: A contact center is described as having the ability to simultaneously consider a plurality of different work assignment strategies. Specifically, a work assignment engine in the contact center is enabled to create merged strategies from work-finding-agent strategies and agent-finding-work strategies to determine if one such strategy contradicts the other strategy.... Agent: Avaya Inc.

20150124956 - Communication disposition determination for unified recovery system for payments in arrears: Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships within an entity. This representation focuses on customer products in arrears that are to be recovered. The invention requires disposition input from the system and the representative... Agent: Bank Of America Corporation

20150124957 - Centralized caller profile system and methods for routing and prioritizing calls: Disclosed is a Centralized Caller Profile System and methods for routing and prioritizing calls. The disclosed systems and methods provide enhanced customer service by allowing multiple parties to update and share the same set of profile information from a centralized database. The disclosed systems and methods provide for faster, easier... Agent:

20150124958 - Determining appropriate course for representative working to recover payment in arrears: Embodiments of the invention are directed to a system, method, or computer program product for determining an appropriate course of action for a representative working to recover payment in arrears. Embodiments may determine at least one customer preference regarding limitation of representative-customer interactions; and, based on the at least one... Agent: Bank Of America Corporation

20150124959 - Method, system and device for reducing interference between a first and a second digital subscriber line: The invention relates to a method and to a device for reducing interference between a first and a second digital subscriber line, DSL. A corresponding communication system is also provided. The invention provides a method wherein interference between a first and a second digital subscriber line is reduced, the method... Agent: Nokia Solutions And Networks Oy

04/30/2015 > 17 patent applications in 13 patent subcategories.

20150117619 - Hall monitor system: A hall monitor system includes a telephone system, a video surveillance system, and an access control system that work together to provide a fully-integrated system that can respond to a number of different emergency events. Interfaces between these systems are defined, emergency events are defined, and each of these systems... Agent: I3 Holdings Group LLC

20150117620 - Method of safeguarding anonymity during a telephone communication and telecommunication system for implementing the method: A method is provided for safeguarding anonymity during a communication with a correspondent, between a caller and a user being called. The communication has an anonymous nature. The method includes the following steps: upon receiving a response from the correspondent to the communication sent by the caller, putting the caller... Agent: Orange

20150117621 - Voice over ip method for developing interactive voice response system: A process performed by a personal interactive voice response service node includes setting interactive voice response service node prompts for a communications address to which communications are answered by the personal interactive voice response service node. The process includes mapping, in response to individualized instructions, actions to correspond to selections... Agent: At&t Intellectual Property I, L.p.

20150117623 - Communications management and gateway bypassing system: A method and a system for detecting presence of an application layer gateway (ALG) in a network path between an analog telephone adapter and a communications service provider (CSP), and transmitting a media message by bypassing the (ALG) are provided. A communication management application (CMA) detects, processes, and augments the... Agent:

20150117622 - Multi-service analog telephone adapter: A computer implemented method and system for bridging an analog telephone service to multiple network and telephony services (NTSs) provides a multi-service analog telephone adapter (MSATA) with software components and physical communication ports (PCPs). The PCPs establish a communication link to simultaneously access the NTSs implementing communications protocols, and receive... Agent:

20150117624 - Tracking and management of voice calls and form submissions related to accessing network based content: Systems and methods for call and lead tracking are disclosed. The systems and methods may generally include receiving a request sent to a database stored on a computer readable medium in response to online activity and any user information that may be collected or known, creating a record in the... Agent:

20150117625 - Registration, verification and notification system: A user provides at least one electronic contact address, such as a telephone number, during a registration process. The user is verified by establishing a connection with the user via the electronic contact address. Notification events are established, and the electronic contact address re-verified with the user via the electronic... Agent:

20150117628 - Method and system for enhancing collaboration: In order to enhance collaborations, the system responds to a trigger event to determine the nature of any collaboration which should be assembled in response to the trigger, and determines the requirements needed to respond to the event. These requirements set out the type of resources (personnel, equipment, information systems,... Agent:

20150117627 - Multicall telephone system: A Multicall telephony system has a first land-line telephone connected to a central switch in a land-line telephone network and a server executing SW on a processor from a non-transitory medium, the server also coupled to the land-line telephone system by a service telephone number. In operation a user dials... Agent:

20150117626 - Using audio signals to identify when client devices are co-located: A technique manages an online meeting. The technique includes providing an audio output signal to a first client device currently participating in the online meeting. The audio output signal directs the first client device to play a particular sound (e.g., a unique tone or a unique series of tones). The... Agent: Citrix Systems, Inc.

20150117629 - System and method for monitoring health of deployment states for a contact center: A system and method for monitoring deployment states of a contact center. A processor migrates a state of the contact center from a first deployment state to a second deployment state. The processor records the steps in migrating from the first deployment state to the second deployment state, and stores... Agent: Genesys Telecommunications Laboratories, Inc.

20150117631 - Method and system for routing messages and connecting users associated with live-connected content: According to one embodiment, a first request of a first user is received for communicating with an agent concerning a content item of a media presentation presented to the first user. In response, agents associated with the content identifier are identified. Status of the identified agents is determined. Agent identifiers... Agent:

20150117630 - Virtual calling modes: Embodiments for implementing virtual dialing campaigns using virtual calling modes include systems for receiving account data associated with customer accounts and identifying an account status associated with each of the accounts based on the account data. The embodiments further include grouping the accounts into one or more queues based on... Agent: Bank Of America Corporation

20150117632 - System and method for performance-based routing of interactions in a contact center: A system and method for performance-based routing of interactions in a contact center. A routing server receives information on an interaction to be routed, and identifies a call reason for the interaction. The identification of the call reason may be based, for example, speech analytics. The routing server identifies one... Agent:

20150117633 - Outbound calling center inventory management: Systems and methods for optimizing inventory assignment amongst a plurality of Producers to achieve maximum revenue from a given inventory are provided. The system employs historical analysis of each producer's relative liquidation rate at a given percentage of capacity. The inventory is then assigned to the producers such that the... Agent:

20150117634 - Method and device for detecting a bridged tap within a telecommunication line: The present invention refers to a method and device for detecting a bridged tap within a telecommunication line. In order to reliably detect bridged taps of different types, in particular wire pair bridged taps and single wire bridged taps, and/or to determine a type of each detected bridged tap the... Agent:

20150117635 - Network apparatus with multiple communication ports: This disclosure provides a network apparatus with communication ports, each connected to multiple channels, assigned a seed for eliminating the interference among the communication ports, and operable in a master or slave mode, each channel having a communication unit which comprises: an echo canceller, a near-end crosstalk (NEXT) canceller, a... Agent:

04/23/2015 > 10 patent applications in 8 patent subcategories.

20150110255 - Emergency mobile notification handling: Systems and methods for handling emergency notification messages such as Commercial Mobile Alert System (CMAS) alerts. In an example scenario, a call center maintains personal profiles of a number of clients, including contact information for persons or other entities designated by the clients to receive information about the clients. The... Agent:

20150110254 - Methods and systems for storage and retrieval of originating caller location information in an emergency services system: Methods and systems for the storage and retrieval of originating caller location information in an emergency services system are disclosed. Subscriber information from a telephone service provider is received by a NG-911 service provider, the subscriber information including a subscriber telephone number and an associated subscriber address. The service provider... Agent:

20150110256 - Selective voice transmission during telephone calls: Embodiments of the disclosure relate to selective voice transmission and include receiving an identification of one or more authorized speakers for a telephone call and retrieving a voice sample for each of the one or more authorized speakers. Embodiments also include receiving one or more audio signals for the telephone... Agent:

20150110257 - System and method for interactive advertisement augmentation via a called voice connection: Disclosed herein are systems, methods, and computer-readable storage devices for streaming data. The method includes presenting a data stream including an interactive communication and detecting feedback from the user in response to the interactive communication. If the feedback indicates a request to receive data associated with the interactive communication, the... Agent:

20150110258 - Apparatus and method for providing enhanced telecommunications services: An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within the public telephone network. More specifically, the apparatus and method of the present invention is capable of providing a plurality of enhanced telecommunications services... Agent:

20150110259 - Meeting coordination system and attendee tracking for use in automated multi-media conference call system: Methods for operating a meeting coordinator to initiate a teleconference meeting using an automated teleconferencing system, having corresponding meeting coordinators and computer-readable media, comprise: generating a roster of meeting participants comprising meeting invitees; accessing calendaring information concerning the teleconference meeting, the calendaring information including a time of the meeting; a... Agent: Plantronics, Inc.

20150110260 - Customer relationship management (crm) audio on hold: Embodiments of the present invention provide a method, system and computer program product for CRM audio on hold. In an embodiment of the invention, a CRM audio on hold method includes identifying a caller associated with the telephone call received in a call processing gateway, selecting a record in a... Agent: Sugarcrm Inc.

20150110261 - Context sensitive, cloud-based telephony: Embodiments of the present invention are directed to a communication system that provides various automated operations, including searches of public and private resources for third party information, performance of operations to assist a user in response to keyword identification in an audio, text or video stream, and speed dial updates... Agent:

20150110262 - Method and apparatus for controlling call audio channel on communications terminal, and communications terminal: The present invention is applicable to the field of communications technologies, and provides a method and apparatus for controlling a call audio channel on a communications terminal, and a communications terminal. In the method, first, a voice signal received by a microphone of audio devices connected to a communications terminal... Agent:

20150110263 - Headset dictation mode: Methods and apparatuses for headsets are disclosed. In one example, a headset includes a processor, a communications interface, a user interface, and a speaker. The headset includes a microphone array including two or more microphones arranged to detect sound and output two or more microphone output signals. The headset further... Agent: Plantronics, Inc.

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