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Below are recently published patent applications awaiting approval from the USPTO. Recent week's RSS XML file available below.
Listing for abstract view: USPTO application #, Title, Abstract excerpt,Patent Agent. Listing format for list view: USPTO National Class full category number, title of the patent application.
06/11/2015 > patent applications in patent subcategories.
06/04/2015 > patent applications in patent subcategories.
05/28/2015 > 2 patent applications in 2 patent subcategories.

20150146867 - System and method for determining customer hold times: A system and method for determining customer hold times is provided. A database of caller profiles is maintained. A call from a caller is received into a call center and assigned to an agent. A delay during which the caller is to be placed on hold is identified. A hold... Agent:

20150146868 - Method and apparatus for training vector coefficient of vectored digital subscriber line: The present invention provides a method and an apparatus for training a Vector coefficient of a vectored digital subscriber line, where the method includes: after a handshake phase is executed for a joining line, calculating, by using a pilot estimation method, an initial precoding coefficient and an initial cancellation coefficient... Agent: Huawei Technologies Co., Ltd.

05/21/2015 > 11 patent applications in 10 patent subcategories.

20150139407 - Method and system for subscribing migration to alternative access networks: An approach for subscriber migration to alternative access networks is described. A subscriber migration platform determines a fault in a wireline voice network associated with a subscriber premise, determines that the subscriber premise is associated with a chronic account based on the fault, and migrates the subscriber premise from the... Agent: Verizon Patent And Licensing Inc.

20150139408 - Interjurisdictional recording mechanism: The present invention provides a system for recording an interaction including, a telephone call between a caller and a digital processing system placed over an interjurisdictional boundary, and may include a telephone call placed to at least one called recipient. For example, a caller may place a telephone call over... Agent:

20150139409 - Contact advocate: A contact center work assignment engine communication system hosts a multi-functional contact advocate to manage communications and history for customers, including the ability to report issues, provide updates, identify and solve problems, store history, interface with contact center components, including agents and experts, creating a proactive automatic assistant for contact... Agent: Avaya Inc.

20150139410 - Preloading contextual information for applications using a conversation assistant: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application is determined by the remote learning engine. A recommendation associated... Agent:

20150139411 - Systems and techniques for producing spoken voice prompts: Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech... Agent:

20150139412 - System and method for monitoring incoming telephone calls: There is provided a monitoring system for monitoring incoming telephone calls, including telephone calls with different called numbers, the system comprising an electronic processor and an associated database containing caller details with corresponding telephone numbers and details regarding locations and/or people to visit with corresponding telephone numbers, the system being... Agent:

20150139413 - Intelligent call lead generation: A computerized method and system for intelligent call lead generation is disclosed. The method includes receiving a telephone number and request for communication from a consumer, identifying an enterprise contact based at least in part on the request for communication, placing a first telephone call to the telephone number with... Agent: Gen3ventures, LLC

20150139414 - Communication session assessment: A communication session analyzer is integrated or otherwise coupled to an audio player to generate a system for analyzing voice-based communication sessions. Embodiments of the system also include a data store and an output device, respectively. The analyzer identifies a communication session attribute. An automated or human reviewer of a... Agent:

20150139415 - Aggregated multi-topic agent desktop: A dialog aggregator provided by a contact center communication system for text-based interaction chains is described along with various methods and mechanisms for administering the same. The dialog aggregator produces a summary, in real-time, of questions posed and existing answers in the interaction chain while identifying outstanding questions that have... Agent: Avaya Inc.

20150139416 - Pseudo agent matching: Contact centers employ agents to provide services to customers. In particular, artificial agents are provided that have a rich background and continuing life with the realm of social media. The artificial agent's profile is selected in accord with the profiles of current or prospective customers. As the customers age and... Agent: Avaya, Inc.

20150139417 - System and method for communication routing: A system and method are presented for communication routing. Communications may be routed into a queue based on criteria. A communication may be assigned to a distribution ring and a determination may be made as to whether there is an availability of resources to handle the communication. A communication may... Agent: Interactive Intelligence, Inc.

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