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Telephonic communications December patent applications/inventions, industry category 12/12

20120328083 - Methods, computer program products, and systems for managing voice over internet protocol (voip) network elements: Methods, computer program products, and systems for managing VoIP network elements are provided. Methods include receiving call details records (CDRs) from a plurality of network elements. The received CDRs including disconnect cause codes and telephone call correlation identifiers. The received CDRs are correlated to telephone calls based on the telephone... Agent: At&t Intellectual Property I, L.p.

20120328084 - Techniques for transfer error recovery: Techniques for transfer error recovery are described. A system may comprise a context generator module operative to record context information for a first call session between a first call terminal and a call system resource, and store the context information with a context identifier in a context table. The system... Agent: Microsoft Corporation

20120328086 - For personalizing computerized customer service: A method and system for improving user satisfaction with a computer system that includes a computer. The computer prompts a user at a user machine to select a language usage pattern preference from at least two language usage pattern preference choices respectively including at least two text passages, each text... Agent: International Business Machines Corporation

20120328085 - Real time automatic caller speech profiling: A computer-implemented method, system, and/or computer program product recognizes a voice input received by an interactive voice recognition system. An unintelligible voice input is received from a caller. The unintelligible voice input is unintelligible to a computer due to background noise at a caller environment of the caller. Upon determining... Agent: International Business Machines Corporation

20120328087 - Systems and methods for facilitating identification of communication originators: Systems, apparatuses and methods for facilitating identification of the originator of a communication. A communication is received from a sending device. Sending device identification information is requested from a distributed contact database fashioned from the contact databases of the communication devices in a group of communication devices. If the sending... Agent: Core Wireless Licensing S.a.r.l.

20120328088 - Targeted on-hold messaging system and method thereof: A method for providing on-hold messaging, wherein the method receives a telephone call placed by a caller to a target, generates caller information, selects a first message based on that caller information, and recites the first message prior to the target answering the telephone call.... Agent:

20120328089 - Communication assistance system and method: A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a telephone switch for receiving calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database is configured to store the information corresponding to each of the... Agent:

20120328090 - Methods, systems, and computer program products for determining targeted content to provide in response to a missed communication: Targeted content is provided to at least one communication device responsive to a notification of a missed communication. Responsive to a notification of the missed communication, a selection of one of a plurality of different pricing options is received for a return communication. Targeted content is provided, in addition to... Agent:

20120321052 - System and method for selecting a content delivery network: A system and method for selecting a data delivery network. A determination is made of user information associated with a communication from a user. A determination is made of performance information for multiple data delivery networks. The data delivery network is selected for the communication from the multiple data delivery... Agent:

20120321053 - Communications via a media content device: Various aspects are described that may provide various communications services. These services may provide for the ability of a user to initiate or request a communication with a third party, such as an emergency service party or a vendor, using a network-coupled device that may be pre-associated with a physical... Agent: Comcast Cable Communications, LLC

20120321054 - Emergency call system with distribution management and mechanism method of operation thereof: A method of operation of an emergency call system includes: receiving an incoming call by a call controller; distributing a pending call request from the call controller to a selected group of workstations; and accepting the pending call request by one of the workstations including removing the pending call request... Agent: Zetron, Inc.

20120321055 - System and method for placing telephone calls using a distributed voice application execution system architecture: A system and method for allowing a telemarketer to place a series of telephone calls to called parties utilizes a distributed processing architecture. This allows the telemarketer to utilize data stored at remote locations to help interact with called parties. In addition, the telemarketer can utilize telephone assets to quickly... Agent:

20120321056 - On-hold message system: A programmable in-the-skin or intelligently connected message on hold delivery system is disclosed which comprises a message storage system and a processor for generating prompts which are transmitted to a control device. The prompts are received at the control device and allow an operator to select from a number of... Agent: Info-hold, Inc.

20120321057 - Docking station for mobile device for displaying contact information: Embodiments disclosed herein include a docking station for a mobile device, for example. The docking station may include a docking port configured to physically receive a mobile device and a receiver to receive a list of contacts from the mobile device. The docking station may also include a display to... Agent: Verizon Patent And Licensing Inc.

20120321058 - System and method for managing multimedia communications across convergent networks: A method and device that interrogates the availability of a called party before placing a communication from the calling party to the called party. A callback may be initiated so that both communications are completed simultaneously. The routing of communication may take place through any one of a number of... Agent: Aip Acquisition LLC

20120321060 - Method and system for creating conference calls from messages: Presented are systems and methods of creating conference calls from messages. A message is acquired that includes conference call details. A conference call schedule system is activated and generates a conference call invitation. Conference call dialing details are automatically acquired for the conference call invitation from a user profile. The... Agent: The Corporation Trust Center

20120321059 - Methods and systems for monitoring contact center operations: A console for monitoring contact center operations is provided. The console comprises a camera for capturing a field of view of a contact center environment and a screen for displaying the captured field of view. The camera further comprises an identifier recognition module for determining an identifier from an element... Agent: Avaya Inc.

20120321061 - Methods, systems, and products for locating file: Files are easily located based on addresses associated with calls. When a call is processed to, or received at, an address, the address may be used to query a database. The database stores associates between addresses and files stored in memory. All filenames related to the address may be displayed,... Agent: At&t Intellectual Property I, L.p.

20120321062 - Telephonic conference access system: A conference call system provides multidimensional indexing of recorded audio data through connecting the audio stream to adjunct data generated by the conference call participants during the conference call or thereafter and or/by automatic audio analysis of the audio data. The conference call may be initiated by outgoing calls to... Agent:

20120321063 - Contact-centric user-interface for computing devices: Embodiments described herein provide a system, method and technique for operating a communication device. According to an embodiment, information contained in a contact record is displayed, where the information includes a plurality of entries. Each entry is associated with one of a plurality of communication types and includes an identifier... Agent:

20120321064 - System and method employed by answering service to dynamically shield against unwanted telephonic contact attempts: An answering service answers calls on behalf of called parties when callers place incoming calls to the called parties and the called parties are unable or unwilling to answer the incoming calls directly. A dynamic shield is employed to detect and respond to unwanted (“junk”) calls from nuisance callers. The... Agent: Asd Inc.

20120321065 - System and method for improved directory assistance including re-dial feature: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request,... Agent:

20120321066 - Authenticating voice calls from mobile devices: Aspects relate to authorizing mobile devices for PBX-based voice services. A mobile device calls a PBX over a voice channel, and phone number identifier information is obtained and matched to identifier information for devices that known (authorizeable) to use the PBX. If there is one incoming call that matches to... Agent: Research In Motion Limited

20120321067 - Call routing system and method of using the same: A method includes accessing information associated with a call at an attendant interaction module. The call is associated with a task. The information associated with the call includes a first action object identifier, a first result identifier, and a first reason identifier. The first action object identifier is associated with... Agent: At&t Intellectual Property I, L.p.

20120321068 - Controlling a test load throttle: A device includes a traffic load profile containing information for regulating rates of routing calls and a controller. The controller may be configured to access the traffic load profile, obtain network calls from a traffic load producer, and route the network calls to a system under test based on the... Agent: Verizon Patent And Licensing Inc.

20120321069 - Networked contact center: This document discusses, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. For some example embodiments, the networked contact center... Agent:

20120321070 - Systems and methods for managing multi-tenant callback services: Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services... Agent: Echopass Corporation

20120321071 - Technical support agent and technical support service delivery platform: An embodiment of a method for providing technical support service includes generating a plurality of problem resolutions that are determined to resolve an identified technical problem; attributing weights to each of said plurality of problem resolutions according to frequency of use; and in response to a request to resolve said... Agent: Troppus Software Corporation

20120321072 - Routing of contacts in contact centers: Contacts are routed to contact center agents handling multiple concurrent contacts by determining, for each of a plurality of agents, a historical average measure of time taken by that agent to handle one more contact than they are currently handling, and making a routing decision which is at least partially... Agent: Avaya Inc.

20120321073 - Goal-based estimated wait time: A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, determine an estimated wait time for contacts waiting to be serviced by resources of the contact center without relying on the traditional First-In-First-Out... Agent: Avaya Inc.

20120314845 - Methods and apparatus to trigger maintenance and upgrades of access networks: Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with... Agent:

20120314846 - Methods and apparatus to display service quality to a user of a multiple mode communication device: Methods and apparatus that relate to the display of network availability and quality of service (QoS) to a user of a multiple mode communication device are disclosed. An example method includes measuring, at a communication device, a quality of service metric from a call registration response message for a call,... Agent:

20120314847 - Optimized method to select and retrieve a contact center transaction from a set of transactions stored in a queuing mechanism: A system and method to select and retrieve contact center transactions from a set of transactions stored in a queuing mechanism. The system includes an interactive voice response system configured to accept at least one call and dynamically populate a web form with call data associated with the at least... Agent: International Business Machines Corporation

20120314848 - Voice response unit shortcutting: Call specific information input by a user and user information pre-stored in a database are mapped to a voice response unit (VRU) map associated with a targeted VRU. A call with the targeted VRU is initiated and the targeted VRU is navigated to an option associated with a user goal... Agent: International Business Machines Corporation

20120314849 - Method for sending recorded conference call content: A method and communication device for scheduling a conference call. The method includes receiving, in a first communication device, an invitation message containing at least some conference call scheduling information with respect to a scheduled conference call session; displaying an interface in relation to the invitation message, the interface including... Agent: Research In Motion Limited

20120314850 - System of hardware, software and technical methods to enable active management of on hold calls on smart phones and other programmable phones: The described embodiment of the system relates to software and hardware related to smart phones and programmable phones, on hold messages, putting callers on hold and taking them off hold, visual indications on such phones of the active inactive status of callers who are on hold, and key pad communication.... Agent:

20120314851 - Information processing apparatus, property setting method, and storage medium: An image forming apparatus stores the received FAX data as a document in a storage unit. The information processing apparatus receives a FAX reception notification which is a notification indicating the reception of FAX data from the image forming apparatus and includes at least a telephone number of a transmission... Agent: Canon Kabushiki Kaisha

20120314852 - Pairing and sharing between a non-mobile telephone system and a computer system call features in a non-mobile telephone system: Technology for a non-mobile telephone system which in addition to processing voice signal data, can execute applications transferring data responsive to user input received through a graphical user interface of the telephone system. Examples of call features include a call back feature and a service ordering feature. The graphical user... Agent: Cloud Tc, Inc.

20120314853 - Monetizing service calls through advertising: A platform service that is used by an application may be linked to an advertising service. A cost of using the platform service may be reduced based on the linking.... Agent: Google Inc.

20120307980 - Audio quality and double talk preservation in echo control for voice communications: Echo cancellation is handled using a pattern classification technique. During a training phase, the communications device is trained to learn patterns of signal inputs that correspond to certain communication modes. After numerous different patterns have been classified by mode, the classified patterns are used during real-time use of the communications... Agent: Apple Inc.

20120307982 - Home wiring test system using frequency-based measurement techniques: A system for testing a conductor of a structure can include a test device connected to the conductor. The test device is configured to test an electrical characteristic of the conductor and to produce a test result based at least in part on the electrical characteristic. A service provider network... Agent: Tollgrade Communications, Inc.

20120307981 - Switched multi-lead test adapter: A switched multi-lead test adapter is described. The multi-lead adapter has a main lead and a plurality of test leads. Each lead is connected to a switch that selects one of the test leads for connection to the main lead, or for connection to another test lead. The switch allows... Agent:

20120307983 - Home wiring test system with missing filter detection: A system for testing a conductor of a structure can include a test device connected to the conductor. The test device is configured to test an electrical characteristic of the conductor and to produce a test result based at least in part on the electrical characteristic. A service provider network... Agent: Tollgrade Communications, Inc.

20120307984 - Method of notifying a party of an emergency: An emergency notification system. The system includes a first server for receiving a communication from a telecommunications network and for transmitting a message to a subscriber of the notification system. The system also includes a second server in communication with the first server, the second server for supplying the first... Agent: At&t Intellectual Property I, L.p.via Transfer From Bellsouth Intellectual Property Corporation

20120307985 - Method and apparatus for connecting a caller previously diverted to voicemail: Disclosed is a method and apparatus for enabling communication between a first party and a second party. The method and apparatus determine that the second party is calling the first party while the first party is leaving a message on the voicemail of the second party. The message is then... Agent: At&t Intellectual Property Ii, L.p.

20120307986 - Advanced telecommunications computing architecture data exchange system, exchange board and data exchange method: Embodiments of the present invention disclose an ATCA data exchange system which includes: a backboard, at least one exchange board and service board. The exchange board includes at least one Fabric port group, each of which is connected to a service board through the backboard to form a first exchange... Agent: Huawei Technologies Co., Ltd.

20120307988 - Computer system and processor having integrated phone functionality: A computer system including telephone functionality. The computer system includes a first keyboard and a first display. The computer system also includes a processor having at least a first functional unit and a second functional unit, and further includes a phone portion. The computer system may operate in a first... Agent: Via Technologies, Inc.

20120307987 - Method and apparatus for providing transaction data in a packet network: A method and apparatus for providing transaction data in a packet network is described. In one embodiment, at least one routed call is received. Transaction data is subsequently obtained from the at least one routed call. In turn, the transaction data is provided to an entity (e.g., a business or... Agent: At&t Corp.

20120307989 - Method and apparatus for multimedia calls: A multimedia call capability is disclosed. The multimedia call capability supports establishment of a data session in conjunction with a call, the data session being established between a user device and a multimedia answering point. The call may be directed to a Public Safety Answering Point (PSAP) and/or a private... Agent:

20120307990 - Telephone communication system over a single telephone line: A network for coupling at least one telephone service signal to at least one telephone device over a wiring. The network includes: a wiring having at least two conductors for carrying multiple time-domain multiplexed digitized voice channels; an exchange side device coupled to the wiring and operative to couple at... Agent: Mosaid Technologies Incorporated

20120307991 - Intelligent telephone number processing: A method and apparatus of a device that converts a telephone number based on the location of a telephone is described. The device receives the telephone number, where telephone number is to be used to place a telephone call on the device. The device further determines if the telephone number... Agent:

20120307992 - Method, apparatus, and computer program products for providing dynamic replacement communication identification service: Methods, apparatus, and computer program products provide dynamic replacement communication identification (ID) service. A request is received from a user for dynamic replacement communication ID from a current location of the user. The user requesting dynamic replacement communication ID is authenticated. A user profile of the user requesting dynamic replacement... Agent: At&t Delaware Intellectual Property, Inc.

20120307993 - Method and system for resolving phone numbers for filtering voice calls: A private branch exchange (PBX) server determines a caller identification (ID) of a voice call received from a first phone system attempting to reach a second phone system. The PBX server transmits a request to a remote phone number resolving server for categorizing the caller ID. In response to a... Agent:

20120307994 - Telephone system and server apparatus and control method used in telephone system: According to one embodiment, a telephone system includes a plurality of telephone terminals, a first server apparatus and a second server apparatus. The first server apparatus includes a license authentication module and a transmission controller. The license authentication module performs license authentication by comparing a terminal ID included in a... Agent:

20120307995 - Efficient provisioning of services and equipment: Once a customer selects a service provider, a qualification request is placed with the provider for customer-specific information identifying services and equipment are available to that customer. As a result, a provisioning agent is able to make a more meaningful determination of what specific services or equipment to offer to... Agent:

20120307996 - Method and system for call to role: Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or... Agent: International Business Machines Corporation