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Telephonic communications October categorized by USPTO classification 10/12

20120269329 - System and method for providing call handling in law enforcement actions: A method for providing law enforcement call preemption of VoIP subscribers may include receiving a call preemption request from a law enforcement agency (LEA) designating at least one subscriber telephone number and at least one LEA telephone number, wherein the at least one subscriber telephone number is associated with a... Agent: Verizon Patent And Licensing Inc.

20120269331 - Media relay service: Disclosed are various embodiments for a call control application bridges communication devices with a media call. In one embodiment, the call control application receives a request to place a media call from a source device to a destination device. The call control application determines if at least one of the... Agent:

20120269330 - Navigation system support of in-vehicle tty system: The described method and system provide for utilizing a navigation system to facilitate communications between a call center and a disabled individual who may have difficulty hearing or speaking. In one implementation, if TTY services are unavailable through a TIM or TTY device, a call center may communicate with occupants... Agent: General Motors LLC

20120269332 - Method for encoding multiple microphone signals into a source-separable audio signal for network transmission and an apparatus for directed source separation: A method is provided for encoding multiple microphone signals into a composite source-separable audio (SSA) signal, conducive for transmission over a voice network. The embodiments enable the processing of source separation of the target voice signal from its ambient sound to be performed at any point in the voice communication... Agent:

20120269333 - Method and apparatus for identifying a conference call from an event record: A method for identifying a conference call from a communication device, wherein the communication device includes a memory for storing a calendar event record. The method includes: parsing at least some of the calendar event record, wherein the parsing includes an automatic discovery feature; determining, based on the parsing, whether... Agent: Research In Motion Limited

20120269334 - Method and apparatus for join selection of a conference call: A method for join selection of a conference call from a communication device, wherein the communication device includes a memory for storing an event record. The method includes: identifying from the event record one or more addresses for contacting a conference call server for establishing a scheduled conference call session;... Agent: Research In Motion Limited

20120269335 - Method and apparatus for protecting moderator access for a conference call: A method for protecting moderator access using a communication device. The method includes: displaying an interface for editing a conference call profile, the conference call profile including conference call scheduling information including one or more addressees for communicating with a conference call server, wherein the conference call scheduling information further... Agent: Research In Motion Limited

20120269336 - Method, apparatus and system for call leg selection: A method, apparatus and system for call leg selection is provided. In an embodiment, a call manger is provided which is connected to telephones that have the same telephone number. When the call manager receives an incoming call identifying that telephone number, the call manager sends a query to each... Agent: Research In Motion Limited

20120269337 - Telephone number-based advertising: Methods, systems, and apparatus, including computer program products, in which a first telephone number is associated with a second telephone number, and a web-based advertisement is served for an advertiser that includes the first telephone number. A call placed to the first telephone number is received, and the call is... Agent: Google Inc.

20120269338 - Method for increasing the efficiency of automated telephony systems: The problem of an automated telephony system having only a single way to measure a caller's difficulty in processing a transaction when using the system is solved by selecting from multiple thresholds for measuring the caller's difficulty. Having a choice of alternative thresholds to measure the caller's difficulty, referred to... Agent: At&t Intellectual Property Ii, L.p.

20120269339 - System and method for providing customer activities while in queue: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the... Agent: At&t Intellectual Property I, L.p.

20120263279 - Extended efficient usage of emergency services keys: An emergency services key (e.g., ESQK or ESRK) is guaranteed to be available from a limited size ESQK pool. A plurality of ESQKs are grouped into a pool of emergency service keys “ESQK Pool ID”, each including anywhere from 1 to N number of ESQKs. Each ESQK preferably has a... Agent:

20120263280 - Call center system with graphical user interface and method of operation thereof: A method of operation of a call center system includes: providing an operator console having a display; instantiating an activation button, on the display of the operator console, including: coloring an activity frame around the activation button, selecting a selected network in the activation button, and presenting an inbound call... Agent: Zetron, Inc.

20120263281 - Personal home voice portal: A method of accessing voice services through a personal computing system can include receiving, in the personal computing system, a telephone call from a user registered with the personal computing system, wherein the user is remotely located from the personal computing system, receiving a user spoken utterance over the telephone... Agent: Nuance Communications, Inc.

20120263282 - Programmable caller id: Methods and systems are disclosed for providing Programmable Caller ID Screening services. One method monitors a telephone call for a call screening request for commercial, residential, and other identifiers of incoming calls. An action is taken in response to the call screening request. The action could be playing an announcement,... Agent: At&t Intellectual Property I, Lp.

20120263283 - Call center mapping system and method: A call center mapping system and method. Subscriber phone number data and general phone number data are acquired for a geographic area. The subscriber phone number data includes a location code. The general phone number data includes information that associates the number with a carrier type. The subscriber phone number... Agent: Time Warner Cable Inc.

20120263284 - Method and apparatus for analyzing proposed service features in a communication network: Method and apparatus for analyzing a proposed service feature in a communication network is described. In one example, a call flow for supporting the service feature in the communication network is created, where at least one network component supports the call flow. First cost data for internally developing the at... Agent: At&t Corp.

20120263285 - Systems, methods, and media for disambiguating call data to determine fraud: Systems, methods, and media for disambiguating call data are provided herein. Some exemplary methods include receiving, via a fraud notification system, notification of a fraud event associated with a customer account, the fraud event comprising a time stamp, determining, via a call selection module, unique voice samples or models from... Agent:

20120263286 - Method, device and system for call establishment: The present invention, relating to the field of communications, discloses a method, device and system for call establishment, wherein the method includes: obtaining the pre-configured binding relationship between conference rooms and terminals; setting the correspondences between terminals of a calling conference room and terminals of a called conference room according... Agent: Huawei Device Co., Ltd.

20120263287 - System and method for reconnecting a device to a group call: A system and method for reestablishing a voice communications session moderated by a group call server between two or more telephony devices. The method is performed by a processor monitoring the communications session. The method comprises: storing one or more data records representing group call information; detecting disconnection of at... Agent:

20120263288 - Background noise effects: Mechanisms are disclosed that allow for the use of a false background, or background tone, in voice input in a telephonic call. A voice input may have both voice from a user talking and a background noise input which may be every other noise received at the user's phone. A... Agent: At&t Mobility Ii LLC

20120263290 - Call center system with assisted-configuration and method of operation thereof: A method of operation of a call center system includes: providing a commissioning terminal in a first locale; providing a hardware device coupled to the commissioning terminal; provisioning a first locale controller from the hardware device by the commissioning terminal; and managing an inter-locale gateway, by the first locale controller,... Agent: Zetron, Inc.

20120263289 - Call center system with redundant components and method of operation thereof: A method of operation of a call center system includes: providing an operator console having a first interface port and a second interface port; communicating with a local controller, having a primary interface port and a secondary interface port, by the operator console; establishing a redundant communication mode between the... Agent: Zetron, Inc.

20120263291 - Adaptive, self-learning optimization module for rule-based customer interaction systems: A call center system optimizing rules enforced over interactions with customers, including: an infrastructure including a module for handling interactions with customers, and hardware for at least maintaining the communication with said customers; management rules comprising one or more rule parameters, enforcing interaction behavior during all interactions with customers; and... Agent:

20120263292 - Dynamic message context driven application assembly for customer service agent productivity applications: Embodiments of the present invention address deficiencies of the art in respect to message response systems for customer service environments and provide a method, system and computer program product for dynamic message context driven application assembly in a customer service agent productivity suite of applications. In one embodiment of the... Agent: Kana Software, Inc.

20120263293 - Dynamic update of skills database: A device may include a communication interface to receive messages, a skills database that includes a skills schedule table, and one or more processors. The one or more processors may detect an event based on one of the messages, determine whether the event satisfies a condition for changing a schedule... Agent: Verizon Patent And Licensing Inc.

20120263294 - System and method for reducing power consumption in a telecommunications facility: A system and method is provided for conserving electrical power in a telecommunications facility (10) containing a plurality of like electrically powered hardware resources for transporting call traffic through the facility (10). The method includes: monitoring a traffic load being experienced by the facility (10); selecting one or more of... Agent: Alcatel-lucent Usa Inc.

20120263295 - Active microfilter for vdsl2 communication standard: The active microfilter is essentially composed of an active part, which comprises a sign inverter circuit composed of an operational amplifier (13), two resistances and the impedance to be adapted (12), and a passive part which comprises capacitors, coils and resistances. The active microfilter is arranged in an auto-installable device... Agent: Telefonica, S.a.

20120257726 - Multi-use telephone test sets and related systems: Telephone test sets include a telephone test set housing and at least one lead that extends away from the telephone test set housing. The lead is configured to be coupled to a telephone line. A light source, a data port and/or a display are integrated with the telephone test set... Agent:

20120257727 - Line loss tester: A signal testing apparatus includes a transmitter, a first receiver, a second receiver, a first indicator and a second indicator. The transmitter transmits over a wired communications link a first signal having a corresponding first frequency representative of a first frequency range of the wired communications link, and that transmits... Agent: At&t Intellectual Property I, L.p.

20120257728 - Methods, systems, and computer-readable media for facility integrity testing: Methods, systems, and computer-readable media provide for facility integrity testing. According to embodiments, a method for populating a watch list with circuits of a communications network to be monitored for repeat failures is provided. According to the method, a trouble ticket associated with one of the circuits and a trouble... Agent: At&t Intellectual Property I, L.p.

20120257729 - Emergency response data management: An approach to managing emergency response data for providing in response to an emergency call makes use of different management approaches depending on the source of the data. For example, data provided directly by the individual to whom the data refers may be handled in one way, while data provided... Agent: Rave Wireless, Inc.

20120257730 - Dynamically publishing directory information for a plurality of interactive voice response systems: Some example embodiments include a method of dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems. The method includes receiving, by the IVR directory service on behalf of one of the IVR systems, a web services update request. The method includes determining, by the IVR directory... Agent: International Business Machines Corporation

20120257731 - Speech to message processing: Voice message processors are configured to produce text representations of voice messages. The text representations can be compacted based on one or more abbreviation libraries or rule libraries. Abbreviation processing can be applied to produce a compact text representation based on display properties of a destination device or to enhance... Agent:

20120257732 - Dual network telephone device: A dual network telephone device selectively performs a telephone communication via a public telephone network and via an IP telephone network. The dual network telephone device generates IP telephone identification information for a non-IP telephone device registers to an IP telephone server an association of an IP address of the... Agent: Brother Kogyo Kabushiki Kaisha

20120257733 - System and method for dispatching field technicians based on locations of virtual warehouses: A method is disclosed for determining a technician to dispatch to a customer site requiring a service call. A first plurality of technicians assigned to a customer site requiring a service call is determined. A location of each of the technicians is also determined. A first plurality of distances is... Agent:

20120257734 - Facsimile machine and facsimile forward method: A facsimile machine and a method for forwarding facsimile data are disclosed. The facsimile forward method, the facsimile forward method comprises receiving facsimile data from a facsimile sending machine over a telephone network; extracting identification information from the facsimile data; determining whether the identification information matches a plurality of predetermined... Agent: Hon Hai Precision Industry Co., Ltd.

20120257735 - Method of and system for automatically switching between free directory assistance service and chargeable directory assistance service: A method of redirecting a directory-assistance call includes receiving a directory-assistance request from a caller, determining via a free directory-assistance service whether information corresponding to the directory-assistance request is available, responsive to a determination that the information is available, presenting, to the caller, the information free of charge to the... Agent:

20120257736 - System and method for identifying telecom users based on call usage patterns: The disclosed embodiment relates to identifying telecom users. An exemplary method comprises collecting, with a computing device, call usage data based on the call usage of a new telecom user, comparing, with a computing device, the collected call usage data with existing call usage data stored within a call usage... Agent: Infosys Technologies Limited

20120257737 - System and method for call handling: A system that incorporates teachings of the present disclosure may include, for example, a call processing element in a communication system having a controller to detect an incoming call directed to a called party, retrieve presence information associated with a plurality of communication devices of the called party, retrieve presence... Agent: At&t Intellectual Property I, Lp

20120257738 - Control of execution time of time-dependent services by defining different time zones for the subscriber's location, the execution server, and the service subscription information: There are services that can be invoked by the subscribers, or triggered by a network entity, and wherein this invocation or trigger may depend on date or time of the day, namely, time-dependent services. Regarding the execution of these time-dependent services, there might be two problems with the determination of... Agent: Nitto Denko Corporation

20120257739 - Method and a system for enabling multimedia ring-back-within the context of a voice-call: A system for providing multimedia ring back for a voice-call is disclosed. The system may include an MMRB for VC control module and a network access module operatively connected to the MMRB. The network access module is adapted to interface the MMRB with external network components. The MMRB is responsive... Agent:

20120257740 - Communications network call initiation transition: Systems and methods for initiating telephony calls are presented. In one example, a phone call initiation is detected on a first communications network. The phone call initiation is redirected to a second communications network. The call is connected utilizing the second communications network.... Agent: Plantronics, Inc.

20120257741 - Telephone number inventory management: Systems and methods may include generating, using keypad letter mapping, a plurality of alphabet strings corresponding to digits of a telephone number; identifying, for one or more of the alphabet strings, a sequence of letters forming at least one term; calculating, using a metric, a value of the at least... Agent: Verizon Patent And Licensing Inc.

20120250829 - Device for testing function of telephone exchange: A device for testing a function of a telephone exchange during a production process includes a sending-end module for sending a test criterion, a receiving-end module for receiving a test criterion, an input/output interface module connected to a telephone exchange, a call connection indicating unit, a signal switching unit, and... Agent: Askey Computer Corp.

20120250830 - Conference signal anomaly detection: Detecting at least one of an echo detector and a noise detector based on analysis of audio streams transmitted to and received from each endpoint of a conference. When certain characteristics of the respective audio streams for a given endpoint are classified as significant against certain criteria, a determination is... Agent: Microsoft Corporation

20120250831 - Communication signal distribution unit and methods: A communication signal distribution unit includes a plurality of input ports for receiving incoming communication signals, a plurality of outlet ports for providing communication signals to electronic devices, a display for viewing information; and a set of keys for selecting one of the outlet ports, for entering a time to... Agent:

20120250832 - Emergency communication system and method: A method and system for providing an emergency contact service are disclosed. The emergency contact system monitors presence off users with respect to various user devices in order to determine at which devices each user is present. An emergency message is then transmitted to devices at which the user is... Agent: At&t Intellectual Property I, L.p.

20120250834 - Delivery of alarm system event data and audio: Delivery of alarm system event data and audio. In certain aspects, a method for delivery of alarm system event data is described, including communicating alarm event data from an alarm system to a private telecommunications switch. In turn, the alarm event data may be communicated to a message processing gateway.... Agent: Numerex Corp.

20120250833 - Delivery of alarm system event data and audio over hybrid networks: Delivery of alarm system event data and audio over hybrid networks is described. In one embodiment, delivering alarm system event data includes detecting an alarm event and communicating alarm event data to a message processing gateway, evaluating service parameters of the alarm system and conditions of the alarm event data,... Agent:

20120250835 - Method and system for verifying the status of 911 emergency telephone services: A method and system allow a subscriber to test emergency 911 telephone services routed from the subscriber's location over a network to a response center. An alternative dialing code (*911) is provided for testing, and when a call placed by a subscriber to the alternative dialing code is received in... Agent: At&t Intellectual Property I, Lp

20120250836 - System for text assisted telephony: A method of and system for operating a captioned telephone service, the method comprising the steps of providing words spoken by a remote user to a relay, at the relay, a call assistant listening to the words spoken by the remote user and re-voicing the words into a computer with... Agent:

20120250837 - System for text assisted telephony: A method of and system for operating a captioned telephone service, the method comprising the steps of providing words spoken by a remote user to a relay, at the relay, a call assistant listening to the words spoken by the remote user and re-voicing the words into a computer with... Agent:

20120250838 - On-demand call blocking service: In a telecommunication system configured to provide a connection between a caller and a callee via a telephone network, wherein the telephone network is configured to connect the caller and the callee, a method for allowing the callee to prevent the caller from establishing the connection with the callee. The... Agent: At&t Intellectual Property I, L.p. Via Transfer From Bellsouth Intellectual Property Corporation

20120250839 - Telephone-based commerce system: A speech application implements a telephone-based commerce system and method which complements a core payment processing business and influences banks and other key partners to conduct such electronic business and commerce. The speech application includes a speech driven telephone interface for consumer shopping and order placement of commodity items; a... Agent:

20120250840 - Systems and methods for powering network access devices from customer premises equipment: A communication system has a network access device (NAD) that is designed to deliver Plain Old Telephone Service (POTS) along with high-speed data to Customer Premises Equipment (CPE). The NAD is backpowered by the CPE across a subscriber line. When backpower is provided from the CPE, circuitry (referred to as... Agent:

20120250841 - Method and apparatus for assigning and provisioning voip services: A method, system, and computer usable program product for assigning and provisioning VOIP services are provided. A data processing system receives an order for the VOIP service and information about virtual inventory. The data processing system may create a provisioning command including provisioning information for provisioning a telecommunication line according... Agent: Centurylink Intellectual Property LLC

20120250842 - Method for accessing service resource items that are for use in a telecommunications system: Service resource items for use in call setup in a telephone system are held on servers that are connected to a computer network which is logically distinct from the telephone system infrastructure; this computer network may, for example, make use of the Internet. Each service item is locatable on the... Agent: ComcastIPHoldings I, LLC

20120250844 - Enhanced calling features: Systems, methods, apparatus, and computer program products are provided for scheduling and initiating calls. For example, a request for a prospective call between a caller and a callee can be received via a server. The prospective call can be electronically added to call lists associated respectively with the caller and... Agent: Mbte Holdings Sweden Ab

20120250843 - Method for indicating the context of a call to a called party: In embodiments of the disclosed technology, a plurality of ratings of websites is received, wherein each rating is associated with a category and a rater and each rater is associated with at least one group. A selection of a category is received from the user, wherein the user is associated... Agent: At&t Intellectual Property I, Lp

20120250845 - System granting access to application data and methods thereof: A system granting access to application data and methods thereof are provided in the present disclosure. Application data can be sent that can be utilized by applications resident within a telephony switching system or end devices involved in a call. When the calling party dials the called party, the switching... Agent: Mitel Networks Corporation

20120250846 - Hierarchal control of teleconferences: A teleconference between at least two participants is evaluated by monitoring the teleconference and detecting a triggering event if more than one participant desires to speak at the same time. Upon detecting a triggering event, e.g., detecting an attempt of one or more participants to interrupt another participant, or detecting... Agent: International Business Machines Corporation

20120250847 - Method, system, and apparatus for overriding a ring back signal: Overriding a ring back signal involves receiving a ring back signal at a communications apparatus from a communication network in response to a user-initiated connection request. The ring back signal is rendered to a user of the communications apparatus, and a user input is received at the communications device to... Agent: Core Wireless Licensing S.a.r.l.

20120250848 - Communication assistance system and method: A communication assistance system includes a telephone switch for receiving calls from a plurality of requesters, a call center for routing each of said received calls to an operator terminal, and a first database configured to store said information corresponding to each of said subscribers. The system includes a masking... Agent:

20120250849 - Dynamically reconfigurable distributed interactive voice response system: The present invention relates to managing connections between one or more data network interfaces and one or more phone interfaces. In one embodiment, a manager process, running on a computer system receives one or more telephone calls from one or more users over one of the phone interfaces and then... Agent: International Business Machines Corporation

20120250850 - Call processing method, apparatus and system: Embodiments of the present invention provide a call processing method, apparatus and system. According to the embodiments of the present invention, under the precondition that the target put-through rate of the alternative skill queue is ensured, all call skill queues are dynamically adjusted. Therefore, according to the embodiments of the... Agent: Huawei Technologies Co., Ltd.

20120250851 - System and method for automating customer relations in a communications environment: A method includes receiving performance data associated with a service provided by at least one component of a communication network to one or more subscribers. The performance data may be gathered by one or more passive listening devices that monitor a performance characteristic of the at least one component of... Agent: At&t Intellectual Property I, L.p.

20120250852 - Acoustic echo cancellation for high noise and excessive double talk: Methods and devices for improved echo cancellation in high noise environments, such as in-car speakerphones and the like, are provided that improve cancellation convergence in a high noise environment and in the presence of double talk. A new update method enables a robust echo canceller to update with reduced concern... Agent: Cogent Signals, Inc.

20120250853 - Dual mode communication device and method for managing voice communication: A dual mode communication device comprises a first mode chip, a second mode chip, a switch, a first headphone jack, and a second headphone jack. The first headphone jack is electronically and selectively connected to the first mode chip or to the second mode chip through the switch. The second... Agent: Shenzhen Futaihong Precision Industry Co., Ltd.