|Telephonic communications patents - Monitor Patents|
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Telephonic communications August inventions list 08/12Below are recently published patent applications awaiting approval from the USPTO. Recent week's RSS XML file available below.
Listing for abstract view: USPTO application #, Title, Abstract excerpt,Patent Agent. Listing format for list view: USPTO National Class full category number, title of the patent application. 08/30/2012 > 25 patent applications in 18 patent subcategories. inventions list
20120219123 - Single ended estimation of far-end crosstalk in a digital subscriber line: An apparatus for estimating far-end crosstalk RDS-FEXT, i (fd) or an end (C1-2) of a communication line (C1) furthest from a transceiver (10-1) to which the communication line (C1) is connected. The apparatus is configured to: measure upstream noise RUS-Noise(fu) at an upstream frequency (fu), the up stream noise RUS-Noise(fu)... Agent: Telefonaktiebolaget L M Ericsson (publ)
20120219124 - Method and apparatus for monitoring power consumption value of dsl subscriber board: A method and an apparatus for monitoring a power consumption value of a DSL subscriber board in real time are provided. The method includes: monitoring a working state of each subscriber port on the DSL subscriber board, the number of subscriber ports in each working state, and an output power... Agent: Huawei Technologies Co., Ltd.
20120219125 - Embedded biometrics in telecommunication devices for feature extraction and context identification: A method, a system and a computer program product for determining one or more characteristics of a caller, utilizing the biometric characteristics of the caller. One or more biometric characteristics are detected when a request to place an outgoing call to one or more destinations is received at a first... Agent: International Buisness Machines Corporation
20120219126 - System and method for processing call records: A system and method for processing a call between a caller and a live agent is provided. A stream of verbal speech utterances is received from the caller and converted into text. Text messages are received from the agent in response to the stream of verbal speech utterances and converted... Agent:
20120219127 - Method and system for implementing aggregate endpoints on ims networks: A method and system are adapted to provide telephony services to aggregate endpoints on an Internet Protocol Multimedia Subsystem (IMS) network. The method includes assigning one or multiple PUIDs for surrogate registration purposes during the provisioning of the aggregate endpoint, performing reliable surrogate registration on behalf of the aggregate endpoint,... Agent:
20120219128 - Customized caller id based upon called party number: A “customized” caller ID service platform is utilized within a telecommunications network (which may be the PSTN, an IP network, or any other network for supporting voice communication) to allow for the caller ID information transmitted to a called party to be tailored to the specific called party. A database... Agent: At&t Corp.
20120219129 - Associating a telephone call with a dialog based on a computer protocol such as sip: Providing non-voice capabilities relating to a phone call at a computing device includes receiving a request to begin a telephone call from a first telephone to a second telephone, wherein the requesting is performed using messaging between computing devices connected via a computer network, and wherein the messaging is part... Agent: Microsoft Corporation
20120219130 - Method, device and system for media session negotiation: A method, a device and a system for media session negotiation are disclosed in the present invention. The method includes: receiving a first media description sent from a telephony server (TS), where the first media description includes a media session parameter of the TS at a local area network LAN... Agent: Huawei Device Co.,ltd.
20120219131 - Telecommunication and multimedia management method and apparatus: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or... Agent: VoxerIPLLC
20120219134 - Apparatus, and associated method, for facilitating screening of a terminating communication: An apparatus, and an associated method, facilitates operation of a telephonic device at which a voice call or other communication is to be terminated. When the terminating communication is detected, an attempt is made to determine the name identity of the originator of the communication. If the identity cannot be... Agent: Research In Motion Limited
20120219132 - Dynamic call management and display: An embodiment includes one or more call systems and a computer processor communicatively coupled with the one or more call systems. The computer processor is configured to receive a communication from a first call system of the one or more call systems. The computer processor is further configured to retrieve... Agent: International Business Machines Corporation
20120219133 - Method and apparatus for the processing of data relating to calendar entries: In another embodiment processing includes detecting a correspondence between at least one characteristic of a stored communications event workspace item and at least one characteristic of a calendar workspace item, and processing data relating to the communications event on the basis of the detected correspondence. This processing may include filtering... Agent: Visto Corporation
20120219135 - Systems and methods for availing multiple input channels in a voice application: Methods and arrangements for according multiple input media to a voice-based application. A voice application is accessed and a voice application template which supports a voice input mode is selected. At least one voice application template which supports at least one input mode other than voice and telephone touch tone... Agent: International Business Machines Corporation
20120219136 - Telephony services optimization through calling plan analysis: Embodiments of the present invention provide optimization of telephone services through telephone calling plan/card analysis. The least expensive rate is found for telephone calls at any given time and/or date, either through static pre-entry of data, or through dynamic querying of rates via a web-based look-up table, and places calls... Agent: International Business Machines Corporation
20120219140 - Conference progress supporting apparatus: A disclosed conference progress supporting apparatus includes a unit to store information indicating each agenda of the conference and information indicating each participant of the conference, a unit to acquire information via an input device, the information indicating a start and an end of a speech of the participant of... Agent:
20120219138 - Implementing a contact center using open standards and non-proprietary components: The present invention discloses an open contact center formed from multiple contact center components that conform to open standards and that intercommunicate utilizing open standards. The open contact center can provide automated interactive communications with callers, can provide queue management for callers waiting to communicate with live agents, can provide... Agent: International Business Machines Corporation
20120219139 - Providing audio playback during a conference based on conference system source: In various embodiments, a system may include a first conferencing system with a first speaker and a second speaker. The first conferencing system may be coupled to a second conferencing system and a third conferencing system. In some embodiments, audio from the second conferencing system may be reproduced through the... Agent:
20120219137 - Systems and methods for facilitating teleconferencing without pre-reservation of conference resources: A teleconferencing system has a teleconference bridge provided by software executing on one or more computerized servers in a network, the bridge having an access telephone number or address, and a plurality of signal processing banks coupled to the teleconference bridge. The bridge answers incoming calls with an automated message... Agent:
20120219141 - Network selection of ringtones: Methods, systems, and products determine ring tones to be applied to calls. A called party may configure different ring tones that annunciate calls for different types of calls from calling numbers. A network database determines a type of each call and annunciates the corresponding ringtone to a called party.... Agent: At&t Intellectual Property I, L.p.
20120219142 - Call transfer process and system: A call transfer process involves receiving a voice call at a call center from a caller, and initially servicing the voice call by a call center advisor. The servicing includes obtaining information from the caller pertaining to a purpose for which the voice call was made. Via the advisor, the... Agent: General Motors LLC
20120219143 - Method for a telecommunication's network, central office, and network terminating unit: The invention relates to a method for a telecommunication's network with a central office (CO), an access network (AN), a multiple of network terminating units (DPD) and customer premises equipment (CPE) connected thereto, to assign a customer premises equipment (CPE) to a service contract (SI) registered in the central office... Agent: Alcatel Lucent
20120219144 - Virtualizing human agents across multiple locations: Methods and arrangements for virtualizing human agents across multiple locations. A first agent is associated with a first contact center and a second agent is associated with a second contact center. An availability status of the second agent is published, both to the first contact center and to the second... Agent: International Business Machines Corporation
20120219145 - Ethernet isolator for microphonics security and method thereof: A system and method for providing microphonic isolation on a transmission line. The transmission line has a first part and a second part. The first part of transmission line carries a data signal and a microphonic signal. The microphonic signal has frequencies that include those in a range of substantially... Agent: Avaya Inc.
20120219146 - Adaptive delay compensation for acoustic echo cancellation: An acoustic echo cancellation system buffers remote side signals to one or more storage areas. A delay controller filters and delays the remote side signals to correlate the remote side signals to local side signals. An acoustic echo cancellation core pulls the remote side signals from the buffer through a... Agent: Qnx Software Systems Co.
20120219147 - Telephone apparatus: A telephone apparatus includes a phone body and an earpiece that is removably placed upright in the phone body. A supporting leg having a mounting surface that contacts a desk in a desk mount mode and that contacts a wall in a wall mount mode is provided on a sloped... Agent: Panasonic Corporation08/23/2012 > 19 patent applications in 15 patent subcategories. inventions list
20120213339 - Method and system for recording a conference call: A method for recording a conference call session established between a client device and a server device, the conference call session being associated with time indicators including a current time indicator. The method includes storing in a memory conference call content from the conference call session along with associated time... Agent: Research In Motion Limited
20120213340 - Systems and methods for playing recorded announcements: The invention features a computer-implemented method for playing back an announcement message to a user device. The method includes initiating, by a computing device, an announcement session in response to a user device establishing communication with the computing device and determining, by the computing device, the announcement message to be... Agent:
20120213341 - Interactive voice response (ivr) system call interruption handling: Embodiments of the present invention address deficiencies of the art in respect to interactive voice response (IVR) system session management and provide a method, system and computer program product for call interruption handling in an IVR data processing system. In an embodiment of the invention, a method for call interruption... Agent: International Business Machines Corporation
20120213342 - Method and apparatus for proper routing of customers: A call routing system stores includes a processor that retrieves account information from a storage and identifies a previously provided telecommunications service that was provided to the party based on the account information. The processor restricts access to telecommunications services based on the identified previously provided telecommunications service and determines... Agent: At&t Intellectual Property I, L.p.
20120213343 - Web integrated interactive voice response: Interactions with a user are coordinated upon receiving, at a networked interactive system, audible communication from a user and interacting with the user in the audible communication in accordance with an audible format menu. Whether to provide the user with a visual format menu that at least partially matches the... Agent: At&t Intellectual Property I, L.p.
20120213344 - System and method for providing audible messages in replacement of telephone tones: A computer implemented system and method for providing at least one audible message at a communication device in replacement of a pre-determined telephone tone. There is provided a tone detector interface for detecting the pre-determined telephone tone provided at the communication device; an audible messages database accessible to the tone... Agent:
20120213345 - Meeting scheduler sending reminders: A method and system for informing invitees (104) in a scheduled meeting meeting about the meeting, the method comprising steps of a server retrieving contact numbers of at least one invitee of the meeting where confirmation from the invitee is not received before a predetermined time (509); and the server... Agent:
20120213346 - Method, server and terminal device for playing multimedia ring tone during call: A method and apparatus for playing a multimedia ring tone during a call, where the method includes: receiving an on-hook message from a called terminal; sending a message to a calling terminal and the called terminal to update a session; and instructing a Multimedia Resource Function (MRF) to execute mixing... Agent: Huawei Device Co.,ltd.
20120213348 - Enhancing messaging services using translation gateways: In one embodiment, a translation gateway is for use between a network of a messaging service provider and a hostile data network. The gateway is to forward messages using a secure connection through the hostile network, to a customer's network. Different types of inbound messages (e.g., voice; fax) can be... Agent: J2 Global Communications
20120213347 - System and method for providing telephony services: In certain embodiments, the present invention comprises a system and method for providing feature services in a multimedia communication environment. The system and method comprise comparing signaling messages with control data to identify one or more service enablers and application servers that are responsive to the signaling message. Each responsive... Agent: Cisco Technology, Inc.
20120213349 - All digital dsl system migration: The described implementations relate to migrating from a Digital Subscriber Line (DSL) system implementing Plain Old Telephone Service (POTS) equipment that handles analog communication signals to a DSL system that implements All Digital (AD) enabled equipment capable of handling DSL data and Internet Protocol (IP) telephony traffic.... Agent:
20120213350 - System and method for tracking call activity to a set of advertised businesses: A system and method for tracking call activity of a plurality of businesses is disclosed. A global pool of phone numbers is allocated from which to draw numbers. A business-specific pool of numbers is established for business locations involved in advertisements using the Internet via Web pages. As a consumer... Agent: Yext, Inc.
20120213351 - Public communications intercom system: An improved public intercom system is described which has a sealed enclosure including an extruded chassis having a front wall and a rear wall. The front wall has an interface panel and a viewing panel mounted within cutouts. A plurality of axially aligned module cover plates supporting system components are... Agent: Boyce Technologies, Inc.
20120213352 - Method and apparatus for busy override in an internet protocol-based telephone system: Method and apparatus for busy override in an internet protocol-based telephone system are described. In some examples, a first communication attempt of a third party to a first party is received, the first party being in an established communication session with a second party. A busy operation is performed with... Agent: Vonage Network LLC
20120213354 - Method and system for partitioning data files for efficient processing: An approach is provided for fast processing of data files. A plurality of records are received from a source system. The records are validated against a predetermined data source. An error notification is generated based on the validation. The validated records are partitioned based on a unique parameter. The partitioned... Agent: Verizon Patent And Licensing Inc.
20120213353 - Providing enhanced wireline services: Novel tools and techniques that provide enhanced wireline services at one or more known wireline locations. In some cases, these tools and techniques involve determining that a subscriber is at one or more of the known wireline locations based on a detected location of the subscriber's wireless device (e.g., wireless... Agent: Qwest Communications International Inc.
20120213355 - Telephone exchange system, communication apparatus, telephone incoming call method, and non-transitory computer readable medium storing program: A telephone incoming call control unit 21B of a communication apparatus B 20B counts the total number of incoming calls and the number of incoming calls for each communication type indicating the breakdown of incoming call operations, as incoming call history data 21B for each telephone terminal B 30B as... Agent: Nec Infrontia Corporation
20120213357 - Apparatus, system, and method for automated call initiation: Apparatus, system, and methods are disclosed for automated call initiation. In some implementations, the method for automated call initiation includes initiating an automated call to a destination using a communication line, initiating a call status determination that automatically determines when a person answers the call, and sending an audio signal... Agent: Transcend Products, LLC
20120213356 - System and methods for predicting future agent readiness for handling an interaction in a call center: A system for making outbound calls includes a first node connected to a network for placing outbound telephone calls, a second node connected to the network and accessible to the first node for reporting agent status relative to busy, ready, and time to ready, a number of agent appliances connected... Agent:08/16/2012 > 14 patent applications in 14 patent subcategories. inventions list
20120207284 - Method for obtaining information of key management server, and method, system and device for monitoring: The present invention discloses a method for obtaining key management server information, and an intercepting method, system and device, including: in the process of a user equipment registering an IP multimedia subsystem (IMS), storing the KMS information corresponding to the user equipment in a preset IMS core network network element;... Agent:
20120207285 - Method for providing clean endpoint addresses: A method for providing clean endpoints including managing a collection of endpoints; testing communication of an endpoint of the collection of endpoints; and generating a cleanliness score for the endpoint according to results of the test. The method functions to create a metric that can be used to evaluate undesired... Agent: Twilio, Inc.
20120207286 - Anti-social protocol for emergency dispatch: Systems and methods are provided to guide an emergency dispatcher in responding to emergency calls involving a hate crime or other anti-social behavior. The systems and methods can include an emergency police dispatch protocol configured to facilitate uniform and consistent gathering of information about an incident being reported. The emergency... Agent:
20120207287 - Secure voice transaction method and system: A security method and system. The method includes receiving by a computing system, a telephone call from a user. The computing system comprises an existing password/passphrase and a pre-recorded voice sample associated with the user. The computing system prompts the user to enter a password/passphrase using speech. The computing system... Agent: International Business Machines Corporation
20120207288 - Providing missed call and message information: Information associated with messages and/or missed calls is provided to a subscriber. Calls received but not answered by the subscriber may be monitored. Each monitored call is classified as one of a missed call and a message. The monitored calls may be summarized based on a customizable rule set to... Agent: Tellme Networks, Inc.
20120207289 - Method and system for recording telephone conversations placed on hold: A system and method for recording telephone conversations which have been placed on hold is provided. After a telephone conversation has been placed on hold, assuming that the conversation was being recorded, the call is designated to be in the background. Once a processor senses that a background call exists,... Agent: Research In Motion Limited
20120207290 - Telephony interface for virtual communication environments: A telephony interface for realtime network communications in virtual communication environments allows telephony communicants to interact with other communicants in an immersive communication environment.... Agent: Social Communications Company
20120207291 - Configuring a network device: A method performed by a device adapted for communication over a network includes establishing a presence on the network, obtaining default configuration information for the device via the network, the default configuration information identifying a service on the network, receiving a request for validation information from the service, providing the... Agent: Whaleback Systems Corporation, A Delaware Corporation
20120207292 - Authorizing access between communication networks: Methods and systems of authorising a user of a first packet-based communication network to access a second packet-based communication network are disclosed. A call setup request is received from a user terminal of the user at a first network element of the first packet-based communication network, the authorisation request comprising... Agent: Microsoft Corporation
20120207293 - Facsimile apparatus, control method therefor, and storage medium: There is a need to provide a technique of accurately detecting an identification signal representing that the partner performs facsimile communication, by using an appropriate detection filter in accordance with the operation mode in a facsimile apparatus. Based on whether the FAX/TEL mode (first mode) or the TEL answering mode... Agent: Canon Kabushiki Kaisha
20120207294 - System and method for assisting a callee and a caller in establishing telephonic communications: Systems and methods are disclosed to assist a caller and a callee in establishing successful telephonic communications. In embodiments of the systems and methods, a telephonic call set-up network node or a callee user device of the callee may receive a call set-up request to establish a telephonic call between... Agent: Modena Enterprises, LLC
20120207295 - Conference call system, method, and computer program product: A conference call system comprises an input interface for receiving during a conference call at least two input streams of audio signal, each from another source. A selection unit is connected to the input interface, for selecting a number of dominant speaker streams out of the input streams, the number... Agent:
20120207296 - Method for authenticating client devices for a conference call: A method for authenticating client devices from a conference call server, wherein the conference call server includes a memory for storing conference call scheduling information with respect to scheduled conference call sessions, and wherein the conference call server is in communication with an enterprise server. The method includes receiving in... Agent: Research In Motion Limited
20120207297 - Method, system and apparatus for implementing secure call forwarding: A method, system and apparatus for implementing secure call forwarding are provided in the present invention. The method includes: a calling party calling a called party, the called party triggering the subscribed call forwarding service; a key management server (KMS) obtaining information of a legal call-forwarded party of the called... Agent: Zte Corporation08/09/2012 > 12 patent applications in 11 patent subcategories. inventions list
20120201360 - System and method for monitoring a connection of an end-user device to a network: A method of monitoring the connection of a first end-user device to a network includes determining the amount of bandwidth present, tracking the amount of bandwidth in use by different classes of traffic, and tracking performance of the connection to detect when a threshold crossing has been reached. The method... Agent: Embarq Holdings Company, LLC
20120201362 - Posting to social networks by voice: Methods, systems, and computer program products are provided for generating and posting messages to social networks based on voice input. One example method includes receiving an audio signal that corresponds to spoken content, generating one or more representations of the spoken content, and causing the one or more representations of... Agent: Google Inc.
20120201361 - Recording identity data to enable on demand services in a communications system: Recording identity data enables telecomm system to provide on-demand services such as Record-ON (RCD), index, bookmark, transcribe, translate and supplement the recording. Party identity uses sender metadata in telecomm data packets. At log-in the station assigns on-demand command (CMD) control tokens and control transfer tokens to each party based on... Agent:
20120201363 - System and method for controlling voicemail transcription from a communication device: Systems, methods and software product control voicemail transcription from a communication device. An audio mode is monitored within the communication device to determine a change in status between a sound-on mode and a sound-off mode. Automatic transcription of voicemail messages is enabled if the audio mode status transitions from sound-on... Agent:
20120201364 - Method for minimizing message collision in a device: A method for minimizing message collision in a device is presented. Two or more overlapping real-time streaming simplex audio messages are received. One of the audio messages is forwarded to be reproduced while the other is stored. Forwarding of the delayed audio message is delayed such that overlapping reproduction of... Agent: Motorola Solutions, Inc.
20120201365 - Controlling hold queue position adjustment: A question of a first caller from among multiple callers waiting in a hold queue of a call center is published. Responsive to a second caller from among multiple callers indicating a readiness to answer to the question, the first caller is connected with the second caller. Responsive to the... Agent: International Business Machines Corporation
20120201366 - Conference call management: A conference call management method and system. The method includes receiving by a computer processor from a conference call administrator, a command for enabling a first conference call. The computer processor enables the first conference call thereby allowing telecommunications between the conference call administrator and a first participant. The computer... Agent: International Business Machines Corporation
20120201367 - Telephone line sensor and redialer: The subject disclosure is directed towards a technology by which a caller can set his or her cellular phone or similar device to automatically sense a called party's busy telephone line for when it becomes free, independent of any carrier-provided monitoring service. If free, the caller is prompted with an... Agent: Microsoft Corporation
20120201368 - Origination and destination based routing: One or more aspects of the disclosure relate to various functions and processes related to routing of calls based on origination and/or destination information. In one aspect, a method may comprise receiving a request for a call session, and the request may include an indicator that may indicate whether to... Agent: Comcast Cable Communications, LLC
20120201369 - Method and system for performing communication transfer service for access gateway control function user: The disclosure provides a method for performing a communication transfer service for an access gateway control function user, comprising: after the AGCF user accesses to a public Switched Telephone Network/Integrated Services Digital Network Emulation Subsystem (PSTN/ISDN Emulation Subsystem (PES)), performing the communication transfer service for the AGCF user, by applying... Agent: Zte Corporation
20120201370 - Time-domain acoustic echo control: In one embodiment, an acoustic echo control (AEC) module receives an outgoing signal and an incoming signal, which, at various times, contains acoustic echo corresponding to the outgoing signal. The AEC module has a delay estimation block that estimates, in the time domain, the echo delay using an adaptive filtering... Agent: Lsi Corporation
20120201371 - Communication device: A communication device is provided, which includes a communication unit performing data communication, a communication device main body accommodating the communication unit, a handset that is electrically connected with the communication unit and configured to be used for voice communication, a first side cover forming a first side wall of... Agent: Brother Kogyo Kabushiki Kaisha08/02/2012 > 14 patent applications in 13 patent subcategories. inventions list
20120195411 - Method, computer program product, and apparatus for transferring a call and associated data and an associated system thereof: A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and... Agent: Verizon Patent And Licensing Inc.
20120195412 - Method of retrieving service information: A method for a communications device (12) to successively querying a remote service platform (32) for service information updates, the method comprising at the device: monitoring a PSTN line for a trigger event associated with a PSTN call; determining if a trigger event has occurred, and if so, establishing a... Agent:
20120195413 - Telephony session management for data services: Data services are managed within the context of telephony services. Using the telephony services to manage the data services allows for authentication, authorization, and accounting of the data services within the framework of the telecommunication services.... Agent: Openwave Systems Inc.
20120195414 - Method and system for service access of user in access gateway control function entity: The disclosure discloses a method for a service access of a user in an Access Gateway Control Function (AGCF) entity, wherein a corresponding relationship between a logic number and a physical number of the user in the AGCF entity is stored in a Home User Server (HSS), the method includes... Agent: Zte Corporation
20120195415 - System and method for recording and monitoring communications using a media server: A communication system including a media server through which communication packets are exchanged for recording and monitoring purposes is disclosed. A tap is associated with each communication endpoint allowing for cradle to grave recording of communications despite their subsequent routing or branching. An incoming communication is routed to a first... Agent: Interactive Intelligence, Inc.
20120195416 - Caller id and information display: The invention provides a caller ID and information display system, comprising means to transmit the information normally displayed on a phone or a base unit's screen to portable panels. The system is also capable of displaying other information such as current local weather conditions, real time monitoring of stock and... Agent:
20120195417 - Method of using flexible display names in internet protocol multimedia subsystem networks: The present invention provides a method for supporting flexible display names in a communication network. One embodiment of the method includes selecting, at a network entity, one of a plurality of display names for a calling party in response to receiving a request to initiate a call from the calling... Agent:
20120195418 - Method and apparatus for listening for incoming calls on multiple port/socket combinations: In a computer system having a memory, a processor, and a network interface, a method for listening on multiple conferencing interfaces having the steps of loading a set of transport components into the memory; initializing each transport components of the set of transport components to listen on a particular conferencing... Agent:
20120195419 - Audio advertising: Methods, systems, and apparatus, including computer program products, in which an indication of a telephone call being placed from a calling number is received, and a determination is made of an audio advertisement to play based on the calling number. The audio advertisement is played based on the determination.... Agent:
20120195420 - System and methods for establishing a telephony session from a remote dialing unit: A user-operated system for causing a land-line telephone to dial a destination includes a mobile telephony device having a speaker and an internal dual tone multiple frequency (DTMF) dialer, and a dialer extension integrated with a microphone on the land line telephone for capturing a DTMF telephone number sequence. A... Agent:
20120195421 - Customer/subscriber/user identification via utilized service node/point: Management of call center call routing is provided. Service calls directed to a call center may be routed for processing based on an identification of a service node of a caller. The service node may be identified by parsing a database for a calling customer's node ID, determining a format... Agent: Cox Communications, Inc.
20120195422 - Routing contact center interactions: In one implementation, customer service is managed by a contact center. The contact center includes a contact center server and an agent device. The contact center receives a customer service interaction, which may be a phone call, a text, an email, a chat, or a website communication. The contact center... Agent: Cisco Technology, Inc.
20120195423 - Speech quality enhancement in telecommunication system: Technologies are generally described for an echo cancelling device of a telecommunication system. In some examples, an echo canceling device may include a noise reduction unit configured to reduce a background noise around a near-end talker from a near-end signal provided by a microphone, a double talk detector configured to... Agent: Empire Technology Development LLC
20120195424 - Measuring quality of experience in telecommunication system: Technologies are generally described for a system for measuring a quality of experience (QoE). In some examples, a quality of experience (QoE) measuring device may include a background noise detecting unit configured to measure a background noise around a near-end talker, and a decision unit configured to determine whether a... Agent: Empire Technology Development LLCPrevious industry: X-ray or gamma ray systems or devices
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