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Telephonic communications July category listing 07/12

20120189107 - Enhanced e911 network access for a call center using session initiation protocol (sip) messaging: A switched emergency call (e.g., a 911 call, an alarm company call) forwarded by a telematics call center is converted into a session initiation protocol (SIP) packetized phone call at the call center, and routed over an IP network, for presentation to an emergency services gateway, which connects to a... Agent:

20120189108 - Voice communication apparatus: A voice communication apparatus includes an analysis unit to analyze an outgoing conversation signal transmitted from a user of the voice communication apparatus to another party in communication or an incoming conversation signal from the another party in communication received by the voice communication apparatus, a storage unit to store... Agent: Fujitsu Limited

20120189109 - Method of telephone switchboard for connecting directly the callback to the extension of the original caller: The present invention provides a “Phone Log” in a telephone switchboard for recording the extension numbers, the phone numbers dialed by the extension numbers and the accumulated times. When there is an outside call, the telephone switchboard will first check the “Phone Log” whether the telephone number of the outside... Agent: National Taipei University Of Technology

20120189110 - Machine and process for accepting customer payments and placing orders: A machine and process for accepting customer payments and placing orders for telecommunications services is disclosed. The machine and process include a kiosk operable to accept account set-up information from an individual, accept payment from the individual, collect identifying data from the individual, and communicate with a system to activate... Agent: Touchpay Holdings, Lp

20120189111 - System and method for modifying communication information (mci): A system for processing a call originated by a call originator to a call target. The system having an information processor configured to receive origination information for the call including identifying information of the call originator. The system further having a database storing modified call originator identifying information indexed by... Agent: Nobelbiz, Inc.

20120189112 - Delegate unit for a conference system, conference system, method for operating the delegate unit and computer program: Conference Systems usually comprise a plurality of delegate units, whereby each delegate unit provides a speaking place for a person attending the Conference. A delegate unit (1) for a Conference System is disclosed with a microphone (4) and a signal means (6, 7, 9) whereby the signal means (9) comprise... Agent: Robert Bosch Gmbh

20120189113 - Personalized conference bridge: The present invention allows a user to customize her personal conference bridge such that conference participants who connect to the bridge are provided conference information selected by the user. In particular, after each conference participant gains access to the personal conference bridge, the conference information is delivered to a terminal... Agent: Rockstar Bidco, Lp

20120189114 - Telephone relay device, method of relaying telephones, and program therefor: A second device (120) has a first virtual terminal and a second virtual terminal. The second device (120) switches the access point of a third telephone terminal (32) to the first virtual terminal and switches the access point of a second telephone terminal (22) to the second virtual terminal by... Agent: Nec Corporation

20120189115 - Method and apparatus for segmenting work in a contact center: Provided herein is a method and system for segmenting work implemented in a contact center server. The method may include: creating a plurality of common skill options; creating a service skill definition tree comprising a plurality of service skill options, wherein each of the plurality of common skill options is... Agent: Avaya Inc.

20120183128 - Meningitis diagnostic and intervention tool for emergency dispatch: Systems and methods to assist an emergency medical dispatcher in responding to emergency calls are disclosed. A computer-implemented emergency dispatch protocol is provided that includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to aid a dispatcher in determining a... Agent:

20120183129 - Enhanced directory assistance system: An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a desired destination information provided by the caller and the location of the caller. The direction module is further configured to provide... Agent:

20120183130 - Managing communications in a communication network: A method and apparatus for managing communications in a communication network. A telephony device determines that a software application is attempting to contact an E.164 number. It then determines that the E.164 number matches at least one predetermined criterion, such as the E.164 number being a premium rate number or... Agent: F-secure Corporation

20120183132 - Reception management system and method of handling transactions: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the... Agent: International Business Machines Corporation

20120183131 - System and method for delivering a contact to a preferred agent after a set wait period: A method for assigning a contact to undifferentiated agents is provided, comprising: describing substantially each undifferentiated agent using at least one agent attribute to produce a set of agent attribute values; describing a contact using at least one contact attribute to produce a set of contact attribute values; relating the... Agent: Avaya Inc.

20120183133 - Device and method for controlling damping of residual echo: The present invention relates to a device, such as a communication device, comprising an adaptive foreground filter configured to calculate a first echo estimation signal based on a first input signal, and an adaptive background filter being more rapidly adapting than the foreground filter and configured to calculate a second... Agent: Limes Audio Ab

20120177187 - Method and system for integrating a pbx-equipped client and an on-demand database service: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped... Agent: Salesforce.com, Inc.

20120177188 - Pc managed networked audio bell/intercom system: A method, storage medium, and system for a managed audio bell/intercom including a controller and audio devices connected by an industry standardized network, wherein the controller contains logic to distribute action via the network to the audio devices.... Agent:

20120177189 - Displaying phone number on the landing page based on keywords: Various methods, systems, and computer program products are disclosed for determining promotional messages that led to a phone call. The method may include communicating a promotional message, wherein the promotional message is associated with a phone number. The method may include receiving an indication that the promotional message was selected.... Agent: Google Inc.

20120177190 - Multilevel directory assistance apparatus and method: A method is disclosed for the presentation of telephone information about a company or other enterprise over the Internet in response to consumer searches for names or products. Department information is included. The system uses a database to determine product slightly sold my search for companies to provide advertisers or... Agent:

20120177191 - Automatic key programming: Methods are disclosed for programming shortcut keys on a computing device, such as a digital telephony device. One method comprises extracting user context information for a user from a server in communication with the digital telephony device. Key feature grouping information can be created based on the user context information.... Agent: Mitel Networks Corporation

20120177192 - Teleconferencing system for allowing the breaking out of groups of callers into sub-teleconferences and the reporting of callers speaking in the sub-teleconferences: A facilitator-led teleconferencing system that establishes teleconferences for a plurality of callers and at least one facilitator. The teleconferencing system operates under the control of application software and through a computer system that establishes a user interface. The teleconferencing system enables the facilitator to dynamically divide a large teleconference into... Agent:

20120177193 - Method of routing a sesson from a calling party in a serving communication network of the calling party to a called party: A method of routing a session from a calling party in a serving communication network of the calling party to a called party is described. The serving communication network of the calling party is distinct from a home communication network of the calling party. The method is executed by a... Agent:

20120177194 - Method for connecting call: A call connection method is provided. When a terminal is in an IMS unregistered state, information indicating whether to perform a session transfer toward a CS domain is stored in a server during a registration or deregistration process. When receiving a call connection request message over an IMS, if the... Agent: Lg Electronics Inc.

20120177195 - Voice over data telecommunications network architecture: The present invention describes a system and method for communicating voice and data over a packet-switched network that is adapted to coexist and communicate with a legacy PSTN. The system permits packet switching of voice calls and data calls through a data network from and to any of a LEC,... Agent: Level 3 Communications, LLC

20120177196 - Proactive system and method for monitoring and guidance of call center agent: A system and a computer-implemented method for monitoring and guiding agents of call centers are described. The method includes receiving during an interaction call between an agent and a and a customer, real-time data associated with the interaction; retrieving by the call analysis system, a performance profile of the agent;... Agent:

20120170719 - Voice-over-ip (voip) systems, components and methods for providing enhanced location information to emergency responders to respond to emergency calls: Disclosed are systems and techniques for identifying VoIP phone connector locations whereby an emergency call request can be specifically located on a VoIP phone network. This system addresses prior-art shortcomings in which the location information is attempted to be tracked with identification information stored in VoIP phones, or in which... Agent: Paramount Pictures

20120170720 - Voice-over-ip (voip) systems, components and methods for providing enhanced location information to emergency responders to respond to emergency calls: Disclosed are systems and techniques for identifying VoIP phone connector locations whereby an emergency call request can be specifically located on a VoIP phone network. This system addresses prior-art shortcomings in which the location information is attempted to be tracked with identification information stored in VoIP phones, or in which... Agent: Paramount Pictures Corporation

20120170721 - Method and apparatus for providing priority indicia associated with a plurality of messages: A method and apparatus for displaying information about a message. A subset of audio messages is received based on a prioritized list of a plurality of audio messages. The prioritized list of audio messages is prioritized based on a first sender designated priority and a first recipient prioritization attribute corresponding... Agent: Avaya, Inc.

20120170722 - Communications using different modalities: Communications between users of different modalities are enabled by a single integrated platform that allows both the input of voice (from a telephone, for example) to be realized as text (such as an interactive text message) and allows the input of text (from the interactive text messaging application, for example)... Agent: Microsoft Corporation

20120170723 - Methods and systems for selecting a buddy from a buddy list and for placing call to a buddy: There is described a provides a method for selecting a buddy with which a user wants to connect. The buddy having a buddy identification being listed in a pre-identified group of Internet-accessible destinations. The user using a user telephone means to which is associated identification information. The method comprises: initiating... Agent:

20120170724 - Method and system for delivering messages: A method and apparatus for delivering a message. A plurality of audio messages destined for a recipient is received from a corresponding plurality of senders. Each of the plurality of audio messages includes a corresponding first sender designated priority designated by the corresponding sender. Member configuration data that identifies a... Agent: Avaya, Inc.

20120170725 - Communicating information pertaining to cancelling of forked call requests: Multiple instances of an incoming call in a unified communication system capable of communicating through multiple networks are provided to devices and/or applications associated with the called party. Upon acceptance or a global rejection of the incoming call through one of the end devices/applications, the remainder are provided a cancellation... Agent: Microsoft Corporation

20120170726 - Media link: Two or more users can be connected over the internet or through the world-wide web or other network without the users exchanging access numbers and/or user identifications. Moreover an instant voice communication channel may be established based on the caller's device identification number or electronic signature without the need to... Agent: Parlor.fm., Inc.

20120170727 - Method and apparatus for presenting a user interface: A system that incorporates teachings of the present disclosure may include, for example, utilizing a first communication device for identifying a user interface adaptation according to operating characteristics of a second display of a second communication device, identifying first and second user interface portions according to the user interface adaptation,... Agent: At&t Intellectual Property I, L.p.

20120170728 - Voice-enabling kiosks with mobile devices: A kiosk is voice-enabled using a mobile device of a customer. The kiosk receives customer identification information identifying the customer and determines conference call information based on the customer identification information. The conference call information enables a conference call to be established between a mobile device of the customer and... Agent: Alcatel-lucent Usa, Inc.

20120170729 - Unrestricted calling circle for telephone service: Subscribers of a telephone service can define a calling circle, which includes a group of other telephone subscribers with whom the subscriber receives preferential billing rates. The members of the calling circle may include customers of a telephone service provider other than the subscriber's telephone service provider.... Agent: Virgin Mobile Usa, L.p.

20120170730 - System and method for producing and transmitting speech messages during voice calls over communication networks: A system and method for producing and transmitting speech messages during voice calls over communication networks is introduced. The system and method for producing and transmitting speech messages during voice calls over communication networks include an advertisement server connected to a communication network. A user uses a calling device to... Agent:

20120170731 - Method for re-configuring a communications device: A communications device (12) maintains profile data including a device identity and a calling line identity (CLI) associated with a PSTN connection (28) both on the device itself and also on an authentication platform (32), in order that the device can access a service (52) which requires knowledge of the... Agent:

20120170732 - Methods and devices for providing a called party's name to a setup message: Disclosed are communication devices and methods of a communication devices that include accessing the contact list of the memory by the controller, initiating communication based upon the contact list input by the controller and generating by the controller, a setup message that includes communication address data populating a field for... Agent: Motorola Mobility, Inc.

20120170733 - Method for notifying communication in progress to terminals connected to a domestic gateway: A method for notifying a call involving a terminal connected to a domestic gateway, the setting up of the call involving the passage of a signaling flow through the domestic gateway, the method comprising a step of receiving a message signaling acceptance of the call, comprising the steps of: determining... Agent: France Telecom

20120170734 - Notification to absent teleconference invitees: m

20120170735 - Communication apparatus for rapidly adjusting analog echo cancellation circuit and related echo cancellation method: A communication apparatus is disclosed including: an analog-front-end circuit for receiving and processing an analog input signal; an analog-to-digital converter (ADC) coupled with the analog-front-end circuit for converting processed signal from the analog-front-end circuit into a digital input signal; and a control unit coupled with the ADC for adjusting at... Agent: Realtek Semiconductor Corp.

20120170736 - Wireless telephone having support with built-in antenna: A wireless telephone includes a support and a base unit supported by the support. The support includes an antenna and defines a number of through holes. The antenna includes a number of electrically conductive pins that are aligned with the through holes. The base unit includes a number of protruding,... Agent: Hong Fu Jin Precision Industry (shenzhen) Co., Ltd.

20120170737 - Sanitary phone patch system: A sanitary phone patch system for use with a telephone assembly including first and second protective pads having an adhesive backing comprising an adhesive and a peel-away sheet; and a carrying case for carrying them therein. The telephone assembly includes a telephone with a mouthpiece comprising a microphone; and an... Agent: