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Telephonic communications June invention type 06/12

20120163558 - Latency compensation adjunct for teleconference voice switches: When making a decision about who should have control of a voice channel in a teleconference, one exemplary aspect is directed toward a voice switch mechanism that determines and takes into account a latency (such as a round trip latency) of each participant's path to the switch. The switch uses... Agent: Avaya Inc.

20120163559 - Method for estimating transmission properties of a telecommunications transmission line: Transmission properties of a telecommunications transmission line may be estimated with improved accuracy by numerical solution for Γ of Zin·jω̂C=Γcoth(Γ). At least one curve is adapted to Γ solutions already obtained and a starting point for numerical solution is selected in dependence of the at least one curve and in... Agent: Telefonaktiebolaget Lm Ericsson (publ)

20120163560 - Emergency communications controller and protocol: A communications controller and protocol are provided for empowering the user of a communications device, such as a telephone or mobile device, to assume intelligent control of communications. The communications controller provides conditional processing of incoming communication from a plurality of conditions comprising at least an emergency condition and a... Agent: Azos Al, LLC

20120163562 - Communication apparatus: A communication apparatus comprises: a disaster information receiving section connected to a communication line for receiving disaster information therefrom; a microphone; a speech recognizing section for recognizing speeches input from the microphone; a communication section; and a control section. When the disaster information receiving section receives disaster information from the... Agent:

20120163561 - Method, device and system for implementing emergency call override service: The present disclosure provides a method, device and system for implementing emergency call override service; wherein the implementation method comprise: a first application server (AS) on a called side receives an initial request message, carrying a service identifier indicating an emergency call override service, from a second AS on a... Agent: Zte Corporation

20120163563 - Method and system for routing calls based on a language preference: A method that processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of the caller is a telephone number assigned to a specific individual. The method also includes accessing an electronic... Agent: At&t Labs, Inc.

20120163564 - Using a complex events processor (cep) to direct the handling of individual call sessions by an interactive voice response (ivr) system: Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series... Agent: International Business Machines Corporation

20120163565 - Method and system for generating and presenting voice reference recordings: An automated method and system are described for obtaining and sharing references and testimonials for individuals and companies. A voice sharing system is provided which obtains and shares voice reference recordings from reference granters for a reference requester. Reference receivers can then listen to a voice reference recording by selecting... Agent:

20120163566 - Call screening for voicemail: Allowing a user of a communication device to have real-time control as a voicemail is being generated is provided. An incoming call to a communication device may be sent to voicemail; however, rather than waiting for the message to be deposited into the voicemail system followed by subsequent retrieval, a... Agent: Cox Communications, Inc.

20120163567 - Visual voicemail provisioning and notification: A device receives, from a user device, a request to use a visual voicemail (VVM) application, directs the user device to a self provisioning server based on the request, and receives, from the self provisioning server, a selected VVM subscription plan and information associated with a user of the user... Agent: Verizon Patent And Licensing Inc.

20120163568 - Conference assistance system and method: The list of conferences is sent to an application running on the communication device and displayed to the user. Once a conference from the list is selected by the user, the communication manager receives information that identifies the selected conference and the user is connected to the selected conference. As... Agent: Avaya Inc.

20120163569 - User status management in a voice calling architecture: A mechanism for indicating a specific response message to be played to a caller is provided. A call that comprises an identification of a caller is received in a recipient device. If the recipient device is operating in the phone management mode, a recipient notification of the call is blocked... Agent: International Business Machines Corporation

20120163570 - Computerized method and system for randomized compilation of electronic identifiers: A computerized method and system for compiling electronic identifiers is provided. In one embodiment a computer-based engine is provided that includes a processor and two communication gateways. The first communication gateway connects to a plurality of first-type communication devices. The second communication gateway connects to a plurality of second-type communication... Agent: Forum Research Inc.

20120163571 - Highly scalable and distributed call/media modeling and control framework: A highly scalable and distributed call/media modeling and control framework is described. In particular, a plurality of anchor point servers are provided which enable one or more applications to exert call and media control over in-progress communication sessions even though the applications were not originally bound to the communication session... Agent: Avaya Inc.

20120163573 - Communication apparatus: A communication apparatus includes: a first determining unit that determines whether specific identification information designated as a transmission destination of object data to be transmitted is identification information assigned to an internal device within a LAN including the communication apparatus; a deciding unit that decides a specific guaranteed band to... Agent: Brother Kogyo Kabushiki Kaisha

20120163572 - Communication device: A communication device may execute a first type of determination process based on a first type of determination standard, and execute a second type of determination process based on a second type of determination standard. The communication device may perform communication in accordance with a first communication scheme, if determined... Agent: Brother Kogyo Kabushiki Kaisha

20120163574 - Integration of carriers with social networks: In general, the subject matter described in this specification can be embodied in methods, systems, and program products for receiving, at a server system of a social network and from a telephone service provider, information identifying members of a preferred calling group for a first user that is associated with... Agent: Google Inc.

20120163575 - Method, device, and terminal for implementing incoming call protection: The present invention discloses a method, a device, and a terminal for implementing incoming call protection. The method includes: determining, according to a frequency for operating a terminal by a user, whether a status of an incoming call protection mode is on or off; if the incoming call protection mode... Agent: Huawei Device Co., Ltd.

20120163577 - Method and system for automatic conference call session migration: Disclosed herein are methods, systems, and non-transitory computer-readable storage media for conference call session migration. The conference call session migration includes automatically configuring and establishing a target conference call session during a source conference call session; automatically converting session state and session history from a source format of the source... Agent: Avaya Inc.

20120163576 - System and method for changing conference moderators during a conference call: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for changing moderators during a e-conference. To change moderators during an e-conference, a system identifies a departure of the original moderator from the e-conference. A moderator can indicate his intention to leave an e-conference through the conferencing system. A participant... Agent: Avaya Inc.

20120163578 - System and method for providing call-back options: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least... Agent:

20120163579 - Method and application server for obtaining the users' capability in third party call control: The present disclosure provides a method and an Application Server (AS) for obtaining user's capability in Third Party Call Control (3PCC), and the method comprises: when a user performs 3PCC, an AS stores the media information of the user; the AS performs media negotiation with the user according to the... Agent: Zte Corporation

20120163580 - Sound processing apparatus, method, and program: A sound processing apparatus includes: a sound output unit which outputs sound based on a first sound signal as first sound processing when execution of the first sound processing is instructed; a sound collecting unit which generates an echo signal by collecting surrounding sound; a filtering unit which performs filtering... Agent:

20120155618 - Apparatus, methods, and articles of manufacture to predict vectored digital subscriber line (dsl) performance gains: Apparatus, methods and articles of manufacture to predict vectored digital subscriber line (DSL) performance gains are disclosed. A disclosed example method includes determining a model coefficient of a noise-to-margin ratio (NMR) model from performance data measured for a DSL subscriber loop prior to provisioning of vectoring for the DSL subscriber... Agent:

20120155619 - Inbound phone control: A method, including receiving at a network element, from a first telecommunications enabled device, a control connection request directed to a second telecommunications enabled device, connecting a control connection to the second telecommunications enabled device wherein the control connection is connected without requiring user input at the second telecommunications enabled... Agent:

20120155620 - Personal-call and feature control system and method for controlling telephones, providing extended features for such telephones and routing of media-rich calls: A Personal-CFC system and method is described for controlling a multiplicity of telephones, for providing extended feature sets globally to all such telephones and for routing of media-rich calls between such telephones and multimedia equipment. The Personal-CFC is a software program that is easily embedded in various devices and it... Agent:

20120155621 - Telephone to computational device association: The present invention allows for dynamic association of a computational device, such as a personal computer or personal digital assistant, with a telephone terminal. A computer-telephone adaptor or like function implemented in a telephony switch or other telephony device will receive authentication indicia. The authentication indicia may be provided by... Agent: Rockstar Bidco, Lp

20120155622 - Voicemail system and method for providing voicemail to text message conversion: A method and system for allowing a calling party to send a voicemail message as a text message. A calling party leaves a voicemail message and that message is converted from voice to a text message. If the calling party wishes to confirm the conversion, the text message is then... Agent:

20120155623 - Method for providing custom ring-back tones: A method is provided for providing customized ring-back tones to callers on a wireline network such as a public switched telephone network having an advanced intelligent network or a VoIP network. When a call request is received from a calling party to connect to a called party through a wireline... Agent:

20120155624 - Frequency capping and throttling of calls in a pay-per-call advertising solution: Various methods, systems, and computer program products are disclosed for controlling a number of calls based on promotional message impressions. The method may include receiving a request to communicate at least one promotional message, wherein the at least one promotional message is associated with one or more phone numbers. The... Agent: Google Inc.

20120155625 - Method and apparatus for displaying a customized caller line identification: A method and apparatus for a customized CLI comprise receiving, by a network element, a first message from a transmitting device during a call set up. The network element then retrieves an identification of the transmitting device from the first message and obtains a first Caller Line Identification (CLI) of... Agent: Motorola Mobility, Inc.

20120155626 - Method and apparatus for displaying a customized caller line identification: A method and apparatus for a customized CLI comprise receiving, by a network element, a first SET-UP message from a transmitting device during a call set up. The network element then retrieves an identification of the transmitting device from the first SET-UP message and obtains a first Caller Line Identification... Agent: Motorola Mobility, Inc.

20120155627 - Method and apparatus for traffic regulation in a communication network: A manner of managing selected CPE (customer premises equipment), UE (user equipments, or other subscriber device traffic in a communication system. A management traffic regulator is provided that inspects incoming management traffic from and determines whether it should be forwarded to a server. The determination is made by comparing the... Agent: Alcatel-lucent Usa Inc.

20120155628 - Least cost call routing: A device receives network information, least cost route (LCR) forecast information, network administrator inputs, and looping exceptions, and receives a call, from an originating location, to a terminating location. The device determines a LCR for the call based on the network information, the LCR forecast information, the network administrator inputs,... Agent: Verizon Patent And Licensing Inc.

20120155629 - Systems and methods for implementing a hold-call-back feature in a telecommunications network: Systems, devices and methods for implementing a hold-call-back feature in a telecommunications network. A first connection is established between a call server and a first terminal via a packet-based network and a second connection is established between the call server and a second terminal via the packet-based network. The packet-based... Agent: Bandwidth.com, Inc.

20120155631 - Call center queue management: A method for calculating an average capability for each of a plurality of agents includes obtaining call completion data for each agent. The call completion data is used to calculate a historical average for each agent. The historical average is used to calculate an average capability for each agent.... Agent: Dell Products L.p.

20120155630 - System, method, and computer program product for detecting redundancies in information provided by customers in a customer service system: The present invention provides a system, method, and computer program product for automatically detecting any unnecessary repetition by customers of specific types of information in a multi-channel (e.g., self-service application, IVR system, live agent center) customer service session. For each channel used in the customer service session, the information provided... Agent:

20120155632 - Codec circuit for pots system: A CODEC circuit for POTS system comprises a digital circuit for outputting a digital control signal having a first bit width, the digital control signal being indicative of a voltage to be applied to a POTS subscriber line pair. Further, the CODEC comprises a noise shaper coupled to an output... Agent:

20120148032 - System and method for prompt modification based on caller hang ups in ivrs: In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and caller hang-up activity is attributed to the particular version of a prompt played to the caller. Voice prompt modifications are chosen based on how... Agent:

20120148033 - Propagating user status information across computing resources: The subject matter of this disclosure can be implemented in, among other things, a device that includes processors, means for receiving a voicemail greeting template having a default portion and a placeholder portion, wherein the default portion is included in voicemail greetings generated based on the voicemail greeting template, and... Agent: Google Inc.

20120148034 - Interruptible, contextually linked messaging system with audible contribution indicators: Systems and methods for providing a method of recording, delivering, reviewing and responding to messages such that the context of responses to the messages are recorded in the form of a message index to enable linking of messages and responses in a meaningful fashion for review by a user. The... Agent:

20120148035 - Telecommunication and multimedia management method and apparatus: A communication device, method and computer code configured to simultaneously render two or more conversations by (i) progressively rendering and progressively storing on the communication device incoming voice messages associated with two or more conversations as the incoming voice messages are received at the communication device; (ii) pausing the rendering... Agent: VoxerIPLLC

20120148036 - Systems and methods for handling calls associated with an interactive voice response application: A method for processing a call is provided. The method includes receiving an inbound call leg via a network device. The inbound call leg is processed using an interactive voice response (IVR) device, and an outbound call leg is generated based on processing the inbound call leg. The outbound call... Agent: Verizon Business Global LLC

20120148037 - This call: An in-progress call can be manipulated such that user devices in proximity to the in-progress call, but not initially part of the call, are enabled to join the in-progress call. Determining that a user device is in proximity to an in-progress call may include detection, by the user device, of... Agent: Avaya Inc.

20120148038 - Call center call parker: A call parker monitors calls between callers and a call center to determine the number of active calls to the call center. A maximum call center capacity is identified and compared to the number of active calls to determine if the maximum call center capacity is being met. If the... Agent: Avaya Inc.

20120148039 - Busy lamp field system for remote telephones and method for the same: A busy lamp field (BLF) system for remote telephones and a method for the same are disclosed. The busy lamp field system for remote telephones mainly has a plurality of switchboard systems and a XML server interconnected via the internet. Each switchboard system has a PBX and at least a... Agent: Tecom Co., Ltd.

20120148040 - Intelligent call transfer: A method may include receiving, at a first call center, a call from a caller, forwarding the call to an agent workstation and determining that the call must be transferred. The method may also include providing, at the agent workstation, a user interface identifying a number of items associated with... Agent: Verizon Patent And Licensing Inc.

20120140901 - Methods, apparatus, and articles of manufacture to trigger preemptive maintenance in vectored digital subscriber line (dsl) systems: Example methods, apparatus, and articles of manufacture to trigger preemptive maintenance of vectored digital subscriber line (DSL) systems are disclosed. An example method includes obtaining a value representing crosstalk coupling between a first subscriber loop and a second subscriber loop, the first and second subscriber loops belonging to a vectored... Agent:

20120140903 - Detecting false answer supervision: A method and corresponding apparatus are provided to detect false answer supervision by determining false answer supervision as either as a function of a number of completed calls of short duration or as a function of a distribution of differences between timestamps of alert signals and timestamps of connect signals... Agent:

20120140902 - System and method for managing a network: A system and method that may include placing a first telephone call from a data network to a target phone number using a trusted carrier; recording the first telephone call in a reference audio data file; placing a second telephone call from the data network to the target phone number... Agent:

20120140905 - Personalized interactive voice response system: An interactive voice response process that permits an intelligent interactive voice system to communicate with a caller includes receiving a call and connecting the caller with the system. The process also includes identifying the caller, determining if the caller is a first time caller or a repeat caller, and interactively... Agent: At&t Intellectual Property I, L.p.

20120140904 - Visual interactive voice response: Information is provided by an interactive voice response system. The interactive voice response system receives an initial communication initiated by a remote requesting party and addressed to a numbered communications address. Based upon receipt at the interactive voice response system of the initial communication, visual data to provide to the... Agent: At&t Intellectual Property I, L.p.

20120140906 - System and method for monitoring an automated voice response system: A system and method for monitoring an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script with a plurality of instructions. A visual representation of the audio communication is presented to an agent substantially simultaneously with the audio communication... Agent:

20120140907 - Communication method and system: A system is disclosed that may include a directory server on a network, the server having a network interface that includes a plurality of actuatable software buttons, each button identifying a listed party; a database of private information for listed parties; a button server on the network containing executable software... Agent: Bellmar Communications LLC

20120140909 - Dial up telephone conferencing system controlled by an online computer network: In a telephone conferencing system, a digital communication network such as the Internet is used to establish and control the telephone connections between multiple conferees with the telephone network being the means of exchanging verbal information. Each conferee may have a computer connected to the digital network, and each has... Agent: Xugave Holding De LLC

20120140910 - Method and apparatus for handling a telephone call: A system for handling a telephone call within a telephone network, comprising a multi-tenanted CTI server within a telecommunications network adapted to receive telephone calls on behalf of a plurality of outlets, wherein the CTI server is adapted for queuing an incoming call in the network when no agent is... Agent:

20120140908 - Multimodal telephone calls: A method for establishing a multimodal telephone call is provided. On a first computing device, a telephone call is received from a second computing device. On the first computing device, a response is sent to the second computing device that a telephony session is established between the first computing device... Agent: Microsoft Corporation

20120140911 - Systems and methods to securely collect data over a telephone: A computer-implemented method to securely collect data over a telephone is described. Telephone communications between a customer and a customer service representative are monitored. At least one tone from a telephone keypad of the customer is detected. The at least one tone represents sensitive data for the customer. An audio... Agent: Kombea Corporation

20120140912 - Process for downloading data preceded by announcement signals: Update data is dispatched by a communication center to terminals with the aid of a broadcasting network. Next, the terminals report their update to the center through a bidirectional network. The center renews a current campaign or stops the campaign as a function of the number of terminals updated. When... Agent:

20120140913 - Telephone relaying apparatus, telephone relaying method, and program: A real number and a published number are allocated to a call origination telephone terminal 100. The real number is a telephone number used in the case of directly connecting to the telephone terminal, and the published number is a number published for a third party as a telephone number... Agent:

20120140914 - Ringback advertising: Methods, systems, and apparatus, including computer program products, in which an indication of a telephone call being placed from a calling number is received, and a determination is made of an audio advertisement to play based on the calling number. The audio advertisement is played based on the determination.... Agent: Google Inc.

20120140915 - Multi-networking communication system and method: The architecture of the present invention includes a multi-media multi-network communication server connected to a variety of access and delivery platforms via a variety of communication networks. The access platforms are used by senders, recipients or agents to access their digital mailboxes on a multi-network communication server and to send... Agent: Ipsobox, S.a. De C.v.

20120140916 - Method and apparatus for queue routing: Embodiments of the present invention disclose a method and an apparatus for queue routing. The method includes: obtaining history behavior information of a user accessing a call center system; analyzing the history behavior information, and performing queue routing on a call of the user based on an analysis result of... Agent: Huawei Technologies Co., Ltd.

20120140917 - Active noise cancellation decisions using a degraded reference: Active noise cancellation (ANC) circuitry is coupled to the input of an earpiece speaker in a portable audio device, to control the ambient acoustic noise outside of the device and that may be heard by a user of the device. A microphone is to pickup sound emitted from the earpiece... Agent: Apple Inc.

20120140918 - System and method for echo reduction in audio and video telecommunications over a network: A method and a system use an intermediate server to process the communication between two parties, so as to eliminate echoes between them. The server performs echo cancellation in a network-based voice communication system handling a large number of conversations. In one implementation, the server allocates two echo cancellation modules... Agent: Pagebites, Inc.