SEARCH:      Monitor Keywords |  Custom RSS

Telephonic communications May archived by USPTO category 05/12

20120134479 - Retrieving a voice print of a caller: A processor-implemented method, system, and/or computer program product retrieves a voice print of a caller to a call network. A processor generates a first voice print, a second voice print, and a third voice print of a caller who makes a call to a call network. The first voice print,... Agent: International Business Machines Corporation

20120134478 - Speaker recognition in a multi-speaker environment and comparison of several voice prints to many: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customers and agent's voices. The system segments the... Agent: American Express Travel Related Services Company, Inc.

20120134480 - Contextual conversation processing in telecommunication applications: A method for generating a ring tone for a given caller based on a prior conversation with that caller. A portion of a conversation with a given caller is recorded and stored in memory as a ring tone. When a subsequent call is received from the same caller, identified by... Agent:

20120134482 - Methods, systems, and products for responding to communications: Methods, systems, and products are disclosed for responding to a communication. The communication is received from a sender's address and is destined for a recipient's address. An audible message associated with the sender's address is retrieved. The audible message is sent to a server that stores messages associated with the... Agent: At&t Intellectual Property I, L.p.

20120134481 - Retrieval of deleted voice messages in voice messaging system: Apparatus and method to allow retrieval of voice messages deleted from the voice message memory of a voice messaging system. A voice messaging system such as a telephone answering device includes a deleted voice message memory for storing voice messages deleted from the voice message memory. The deleted voice messages... Agent: Agere Systems Inc.

20120134483 - Destination device billing according to call recipient: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a... Agent: International Business Machines Corporation

20120134484 - Communication system and processing method: A communication system shares terminal identification information (TII) used for identifying a terminal that sends a spam phone call, with another communication system belonging to another network provider, and includes: a storage section that stores the TII of a terminal that sends a spam phone call; a transmission section that... Agent: Nec Corporation

20120134485 - System and method for managing a conference call: A system, method, and computer program product for initiating a conference call are disclosed. The method includes running a conference call managing application. The method also includes receiving at least one participant-defined condition. The participant-defined condition is associated with at least one conference call defining a status of a participant's... Agent: International Business Machines Corporation

20120134486 - System and method for providing limited unique telephone numbers to access multiple long distance destinations: A method and system (10) is provided for making a domestic or international long distance call through the dialing of a local number. The system includes a telephone which is connected to a traditional Public Switched Telephone Network (13) which is coupled to a softswitch (15). The system also includes... Agent:

20120134487 - Predicted percent service level: A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to calculate short-term predictor metrics for achieving particular percent service level objectives in a plurality of skills, determine an optimal skill based on the comparison of short-term... Agent: Avaya Inc.

20120134488 - Computer telecommunication integration exchanger (ctiex), system and method for channel associated data transmission of agent and automatic service: The disclosure provides a CTIEX, system and method for implementing channel associated data transmission between an agent and an automatic service, wherein the CTIEX comprises a message module and a processing module; the message module receives a channel associated data request message transmitted by a cross-platform automatic service and transmits... Agent: Zte Corporation

20120134489 - Dynamic digit mapping based on a connected party and methods thereof: A method, user configurable interface and communication device for dynamic digit mapping based on a connected party. In one illustrative embodiment, the keypad can include a user configurable interface for dual-tone multi-frequency driven systems. The keypad can have an electronic memory storing associations between user entries to system entries for... Agent: Mitel Networks Corporation

20120128134 - Test system for voice communications systems: Systems, methods, and computer program products are provided for testing a voice communication system. A job instruction is transmitted from an application server to a turret via a communications network. The application server causes the turret to execute at least one diagnostic test based on the job instruction. The application... Agent: Ipc Systems, Inc.

20120128135 - Fast detection and reliable recovery on link and server failures in a dual link telephony server architecture: Methods for detecting and recovering from client-link, server-link, and server-node failures are disclosed. One method comprises providing a dual link architecture. A Link-Status-Notice (LSN) message detailing at least one phone client associated with the client-link failure is sent from a primary telephony server to a secondary telephony server via a... Agent: Mitel Networks Corporation

20120128136 - Telecommunications patching system that facilitates detection and identification of patch cords: A telecommunications patching system includes a patch panel comprising a plurality of connector ports and a plurality of patch cords configured to selectively interconnect pairs of the connector ports. Each patch cord has opposite ends and a respective connector secured to each end that is configured to be removably secured... Agent:

20120128137 - Method for playing a sequence of advertisements as waiting message, and call centre system: A method for playing a sequence of advertisements as a waiting message of at least one private automatic branch exchange (“PABX”) is disclosed. A template sequence message may be created at the advertisement management server. The template sequence message may comprise a plurality of successive slots, each slot being able... Agent: Pmt

20120128138 - Telephone call handling system: A telephone call handling system includes a sendings receiver configured to receive sendings sent from the telephones of other party's via a telephone service. A sendings registry automatically inventories each received sending and forwards the inventoried sending to a storage where the sending is stored. Subsequently, a delivery trigger is... Agent:

20120128139 - Methods and systems for aggregating and graphically representing information associated with a telecommunications circuit: Exemplary systems and methods for aggregating and graphically representing information associated with a telecommunications circuit are disclosed. An exemplary method includes a telecommunications management subsystem receiving, from a plurality of backend telecommunications subsystems, data representative of information associated with a telecommunications circuit, aggregating the data representative of the information associated... Agent: Verizon Patent And Licensing, Inc.

20120128140 - Providing a roster and other information before joining a participant into an existing call: An information manager gets a roster of the participants. In addition to the call request, the roster of the participants is sent to the additional communication device. The additional communication device receives the call request and the roster. The roster is displayed to the user of the additional communication device.... Agent: Avaya Inc.

20120128141 - Methods, systems, and products for accessing call logs: Methods, systems, and products provide remote access to call logs upon request. An incoming call is processed and an address is retrieved that is associated with a called number. An electronic message is sent to the address to identify a calling number of the incoming call. A log of calls... Agent: At&t Intellectual Property I, L.p.

20120128142 - System for interconnecting standard telephony communications equipment to internet: Apparatus includes a communication predelivery receiver, configured to communicate with and relay both IP addressed overhead and IP addressed payload data from an originating communication device. The communication predelivery receiver includes a screener configured to, when the communication predelivery receiver is in communication with the originating communication device, receive certain... Agent:

20120128143 - Communications device and method and method of use: The present disclosure relates to devices and methodologies for assisting caregivers or other interested parties in remotely monitoring elderly individuals living in their homes (i.e. in the elderly individual's homes). The monitoring system includes a communications device comprising a unit largely in the form of a traditional corded desk telephone... Agent:

20120128144 - Screening system and method: A system and method for screening incoming communications to a subscriber telephone number comprises a screening list of telephone numbers assigned to suspect incoming communication originators and rules defining when a telephone number will be added to or removed from the screening list or ‘greylist,’ and/or modifying a screening value... Agent: Primus Telecommunications Canada Inc.

20120128145 - Method and system for intelligent routing: Embodiments of the present invention provide methods and systems for intelligent routing. An intelligent routing processing module sets at least one intelligent routing trigger condition and at least one corresponding intelligent routing policy in advance, and an incoming call or message is processed according to intelligent routing contact manners in... Agent: Huawei Technologies Co., Ltd.

20120128146 - Managing subconference calls within a primary conference call: Managing subconference calls within a primary conference call. An approach includes establishing a primary conference call including a plurality of participants, establishing a subconference call including a subset of the plurality of participants, and providing respective output signals to each of the plurality of participants. Members of the primary conference... Agent: International Business Machines Corporation

20120128147 - User-defined system-enforced session termination in a unified telephony environment: Enforcing user-defined real-time communication session terminations can begin with a termination enforcement handler identifying termination conditions applicable to a real-time communication session hosted by a unified telephony system. The termination conditions can define a limit for an operational variable for the unified telephony system or the real-time communication session. The... Agent: International Business Machines Corporation

20120128148 - Dialling phone numbers: Method and apparatus for effecting a voice communication between user terminals connected via a communication network include displaying a menu of country options to a user and receiving a number in local form. Formatting rules are recalled for a destination country selected by the user from the country options. A... Agent:

20120121073 - Dial capture alarm interface with integrated voice: In one aspect of the present invention there is provided a system that provides for one or more of the following: (a) allows a dial capture alarm communicator to both send event data and provide a voice path to an alarm receiver at the central station; (b) is not integrated... Agent: Telular Corporation

20120121074 - Apparatus and method for physical interaction over a distance using a telecommunication device: Methods and apparatus that permit two users to physically interact with one another from a distance using their telecommunication device are disclosed. In an exemplary method, a connection between the telecommunication devices may be established and an indication of inputs at the first and second telecommunication devices received. The inputs... Agent: Woow Inc. Limited

20120121075 - Directed notifications: A computer-implemented method includes receiving a notification at a network server and directing the notification to a particular address of a plurality of addresses that are associated with a customer premises. The method further includes identifying one or more customer premises equipment (CPE) devices that are designated to receive notifications... Agent: At&t Intellectual Property I, L.p.

20120121076 - Method and system for controlling audio signals in multiple concurrent conference calls: A method and apparatus for controlling audio signals associated with a plurality of conferences. A user interface is displayed that depicts a first defined area and a second defined area. The first defined area is associated with a first conference and the second defined area is associated with a second... Agent: Avaya, Inc.

20120121077 - System and method for brokering communication dependent tasks: A method implementable on a computing device for brokering communication dependent tasks (CDTs) includes receiving at least an indication of a requested CDT from a user, associating the request with at least one pre-defined CDT scenario, determining at least an appropriate time and means for communications for contacting at least... Agent: Delegate Communications Ltd.

20120121078 - Telephone: Then, in order to achieve the object, the present invention includes a main body case 5, a microphone 8 and a receiver 9 provided on a front surface side of the main body case 5. A display part 7 is arranged between the receiver 9 and the microphone 8. The... Agent: Panasonic Corporation

20120114108 - Messaging communication application: A messaging application that includes a transmit module configured to progressively transmit time-based media of a message to a recipient as the media is created. The transmit module transmits the message in either a messaging mode where the time-based media of the message is transmitted before a delivery route to... Agent: VoxerIPLLC

20120114109 - Method and system for integrating voicemail and electronic messaging: A server system having one or more processors and memory receives a respective electronic message associated with audio data and determines whether the respective electronic message is associated with a voicemail tag that identifies the audio data as including a voicemail message. In accordance with a determination that the respective... Agent:

20120114110 - Universal smdr buffer: The present invention provides a highly flexible system that can receive SMDR messages in many different formats and process these messages to produce useful reports and control information. The system can collect data via a LAN/WAN connection from PBX systems with internal data storage, PBX systems without internal data storage... Agent: At Comm Corporation

20120114111 - Teleconference device: A teleconference device includes a microphone, a support member, and a loudspeaker. The loudspeaker includes a hollow casing, a speaker arranged within the hollow casing and on a bottom thereof; and a hard plate arranged under the speaker and abutting against the support member. The hollow casing is heavier than... Agent: Hon Hai Precision Industry Co., Ltd.

20120114112 - Call center with federated communications: A system including an agent information system configured to expose agent information federated from a service provider; a communication interface configured to receive a call; and a computer coupled to the agent information system and the communication interface. The computer can be configured to determine an agent to receive the... Agent:

20120114113 - Call center system and call service implementation method thereof: The present invention discloses a call center system and a call service implementation method thereof, wherein in the system, a Web access device is used for logging on an instant messaging server based on an instant messaging access of a user and sending instant messaging queuing information to a Computer... Agent: Zte Corporation

20120114114 - Method and device for cancelling interference between a signal carried by a carrier power line and a signal carried by a telephone line: The present invention concerns a method and device for cancelling interference between a signal carried by a carrier current line of a system distributing digital services at the home of a subscriber and a signal carried by a telephone line of said system that is situated close to the carrier... Agent:

20120114115 - Full-duplex audio communication terminal: A full duplex audio communication terminal (100) comprises a noise attenuation module (4) arranged on a transmission path of the terminal. The noise attenuation module comprises two activation thresholds, which are respectively intended to be adjusted above a noise level and above an echo level of transmission signals (TC) produced... Agent:

20120106717 - System, method and apparatus for preference processing for multimedia resources in color ring back tone service: For realizing priority policy processing with complex preference in color ring-back tone service, a system for preference processing of multimedia resources in color ring-back tone service is provided by the invention, which comprises: a multimedia color ring-back tone Customized Multimedia Ringing (CMR) Server, which determines the resources which need to... Agent: Zte Corporation

20120106718 - Automatic digit map generation for access gateway during call setup: The invention relates to a method for generating a digit map for a call setup, wherein leading digits of a call number are collected by a gateway and transmitted to a call control server where a call-specific digit map is generated by comparing the leading digits to a numbering plan.... Agent:

20120106720 - Call authorization feature: A call processing method, system and communication device for providing call authorization features. Generally described, the present application relates to authorizing communications between devices during call setup time. In one illustrative embodiment, communications within a telephone network configured within a private branch exchange or carrier are filtered using an authorizing... Agent: Mitel Networks Corporation

20120106719 - System for establishing publicly accessible telephone numbers and methods thereof: This application relates to providing an end user control of temporary numbers established and linked to a trusted phone number using traditional forwarding mechanisms. Temporary phone numbers can be created and assigned to individuals to provide them with a unique point of contact. The temporary numbers are then linked to... Agent: Mitel Networks Corporation

20120106721 - Wireless call routing in a communication peering grid: A peering grid component operates to facilitate connections of call traffic in a peering grid comprised of customers interconnected with peering partners. A switch is configured to receive call traffic from a customer, and a routing engine is configured to analyze parameters of the call traffic to classify the call... Agent: Intelepeer, Inc.

20120106722 - Method, a telecommunication system and a network node for sponsoring a communication service: The invention concerns a method for sponsoring a communication service, wherein said communication service is made available directly, in particular to a user of said communication service, and wherein a rule, in particular applicable for charging a sponsor of said communication service, is determined dynamically.... Agent:

20120106723 - Method for filtering incoming calls to communication device: The present disclosure provides a method for filtering an incoming call to a communication device. The communication device stores a default ring duration M and a default call frequency N. The communication device may calculate the ring duration of an incoming call, and further determines whether the ring duration reaches... Agent: Shenzhen Futaihong Precision Industry Co., Ltd.

20120106724 - Intelligent queue for information teleservice messages with superceding updates: A message exchange network storing messages in memories of message storage entities, e.g., a mobile handset, based on the type and content of information within the message. An information service message containing supercedingly updateable information, e.g., a traffic update, is stored using a replacement method by which a previously stored... Agent:

20120106725 - Treatment of electronic communications based on user association with one or more online groups: A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received... Agent: Aol Inc.,

20120106726 - Automatic population of feature capabilities on a communication device: A communication device, system and service provider for automatically populating feature capabilities. In one illustrative embodiment, the communication device can begin automatic download of service provider features and content by registering with a service provider. When successfully registered, the service provider can determine a set of available features for the... Agent: Mitel Networks Corporation

20120106727 - Data and call routing and forwarding: One or more aspects of the disclosure relate to various functions and processes related to routing of calls originating from other service providers. For example, a method includes receiving a request to route a call or a call session, such as a session initiation request, from a second service provider... Agent: ComcastIPHoldings I, LLC

20120106728 - Methods and systems for integrating communications services: Methods and systems providing access to integrated communications services are disclosed. A notification of a call to a user is received at a device associated with the user, the device being connected to a data network and including a base unit, a handset, and a user interface, wherein the device... Agent: Verizon Data Services Inc.

20120106729 - Carrier-implemented call event data management: Methods and systems implemented in an information handling system are provided for managing call event data between agents and callers for calls completed through a carrier. Functionality provided by certain embodiments includes, but is not limited to, one or more of the following features: the ability to automatically update customer... Agent: Callbright Corporation, A Delaware Corporation

20120106730 - Telephone keypad configuration: A keypad configuration for a telephone comprising: a first row, where said first row includes three keypads with the numbers seven, eight, nine designated sequentially on the keypads; a second row, where said second row includes three keypads with the numbers four, five, six designated sequentially on the keypads; a... Agent: