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Telephonic communications April category listing, related patent applications 04/12

20120099711 - Telecommunication fraud prevention system and method: A system for monitoring of telephone calls on a plurality of inbound and outbound voice channels made to and originating from a common private branch exchange (PBX) to detect fraudulent activity. Monitors and detects audio data on two or more of the voice channels. Includes analysis of binary data streams... Agent:

20120099712 - Computer-based method of generating a unique non-repeating sequence number: The present invention is a method and system for generating a unique, non-repeating, and sequential number. Specifically, the invention is a computer-aided system, method, and product that generates a unique, non-repeating, and non-overlapping sequence number for emergency medical services providers that is independent of the initial provider. The numbering system... Agent:

20120099713 - Method and system of providing interactive speech recognition based on call routing: A speech recognition process and system are used for interactive telecommunication. A caller is prompted for input. Each of the phrases represents a destination for routing the call. The response utterance is matched by the system to one of the phrases and the call is routed to the corresponding destination.... Agent: Verizon Patent And Licensing Inc.

20120099714 - System and method for controlled call handling: A telephone call management system is provided including a local system and a central site server using improved blocked or restricted call means including network traffic management. Decisions to allow or block a call to called parties are accomplished by using flagged indicators associated with certain called telephone numbers, with... Agent: Value-added Communications, Inc.

20120099715 - Methods, systems, and computer readable media for diameter routing agent (dra) based credit status triggered policy control: According to one aspect, the subject matter described herein includes a method for credit status triggered policy control. The method may include monitoring one or more credit control request (CCR) and credit control answer (CCA) messages associated with a request of credit for a subscriber. The method may further include... Agent:

20120099716 - System and method for call treatment using a third party database: Systems and methods which detect unauthorized, impermissible, or otherwise undesired call activity through the use of one or more third party databases are shown. For example, a controlled environment facility information management system may access a database external thereto, such as a victim notification database, which is created and maintained... Agent: Securus Technologies, Inc.

20120099717 - Systems and methods for integrating information from voice over internet protocol systems and social networking systems: Systems and methods of recommending that two people form a link on a social networking system use activities conducted by the two people on a telephony system to determine if the two people are likely acquainted. If it appears that both parties are calling each other, or if both parties... Agent:

20120099718 - Systems and methods for integrating information from voice over internet protocol systems and social networking systems: Systems and methods of recommending that two parties form a link on a social networking system use activities conducted by the first party on a telephony system and information contained in contact or link lists stored for the second party on the social networking system to determine if the two... Agent:

20120099719 - Incoming call redirection: Systems and methods for redirecting incoming phone calls made to a user are disclosed. A system includes a call server configured to receive a phone call. A determination module determines whether to provide the user with an option to route the call to an alternate destination. The alternate destination can... Agent: Mitel Networks Corporation

20120099720 - System and method for maximizing efficiency of call transfer speed: A system and method for maximizing efficiency of call transfer from being between a customer and a dialing agent, to being between the customer and a talker is provided. The method contains the steps of: entering a dialing agent and a talker into a campaign to maintain direct communication with... Agent: Ivesia Solutions, Inc.

20120099721 - Restoration of a caller to a previous place in an on-hold queue: A method for an automated call distribution system to re-associate a caller with a queue position previously established in an on-hold queue. The method includes receiving a first incoming call from a caller and assigning the caller to a position in an on-hold queue when the caller is placed on-hold... Agent: Incontact, Inc.

20120099722 - Echo canceler: An echo canceler 10 generates an echo elimination signal by filtering through adaptive filters 101 and 102 reference signals input from sound sources causing echoes. It includes a sound source number detecting unit 103 for detecting the number of the sound sources causing echoes from the reference signals, and a... Agent:

20120099723 - Echo canceler: An echo canceler 10 generates an echo elimination signal by filtering through adaptive filters 101 and 102 reference signals input from sound sources causing echoes. It includes a sound source number detecting unit 103 for detecting the number of the sound sources causing echoes from the reference signals, and a... Agent:

20120099724 - Device for controlling a supply voltage for a terminal: A control device includes a circuit operable to sense an analogue input voltage dependent on a line current flowing via a communication line of a terminal generate an analogue difference voltage in a constant line current operation based on a difference between the sensed analogue input voltage and an analogue... Agent: Lantiq Deutschland Gmbh

20120093301 - Saving and forwarding customized messages: Methods and computer-readable media provide presenting a customized message to an incoming calling party and for allowing the calling party to save or forward the customized message. A called party submits a customized message to an intelligent network component of her telecommunications service provider along with identifiers for specified incoming... Agent: At&t Intellectual Property I, L.p.

20120093302 - Dynamic load balancing between multiple locations with different telephony system: A method includes receiving a call from a primary interactive voice response (IVR) system at a load-balancing IVR system. The primary IVR system routes a first percentage of calls to routing logic and a second percentage of calls to the load-balancing IVR system. A telephony system is selected from among... Agent: At&t Intellectual Property I, L.p.

20120093303 - Method and system for providing context based multimedia intercom services: An approach is provided for performing context based multi-modal intercom sessions. A control signal to invoke an intercom service between two or more communication devices is received. Context information associated with one or more of the communication devices is determined. An intercom mode communication session among the communication devices is... Agent: Verizon Patent And Licensing Inc.

20120093304 - Method and apparatus for selective silencing of telephone ringing: A system and method for a selective ring silencer that prevents people from having to listen to the telephone ring on and on with nuisance calls. The ringer silencer can be: (1) discretely constructed from a telephone, (2) part of a telecommunication device, or (3) part of a central telephone... Agent:

20120093305 - Systems and methods for managing services for carrier subscribers and migrating them to service bundles: There is disclosed a system and method for managing service for carrier subscribers and migrating them to service bundles. In an embodiment, the method comprises obtaining a list of existing services to which a subscriber is subscribed; comparing the list of services to available service bundles; and determining if there... Agent: Research In Motion Limited

20120093306 - Methods and systems for monitoring contact sessions of a contact center: A system for monitoring contact sessions of a contact center. The system comprises a work assignment engine for allocating contacts received at the contact center to resources of the contact center and a monitoring module, arranged to detect an allocation of a contact to a resource to determine a skill... Agent: Avaya Inc.

20120093307 - Telephone device for detecting status of a handset with light detection: A telephone device includes a base, a light transmitter, a light penetrating element for penetrating light transmitter from the light transmitter, and a handset. When an end of the handset is on-hook with the base, the end of the handset reflects the light emitted from the light transmitter and penetrating... Agent:

20120087482 - Method of providing an emergency call center: Once an emergency button is activated, a signal would go directly to an emergency call center. A worker at the call center will identify via a GPS program, the exact location of the call, and immediately search out the nearest 911 operator. The call center operator will instantly connect to... Agent:

20120087483 - Retrievable outgoing audio messaging: The present invention relates generally to retaining outgoing audio messages between two voice communicating devices. In particular, the present invention relates to a system and method for using an external device that monitors all outgoing communication from a voice communicating device and stores such voice data with associate information for... Agent:

20120087484 - Facsimile telecommunications system and method: A fax processing system handles faxes that are originally destined for a recipient's phone number. The fax processing system communicates with the fax recipient via a data communications network (for example, the Internet) and can provide more sophisticated fax handling capabilities than conventional fax machines.... Agent: J2 Global Communications, Inc.

20120087485 - System and method for providing routing, mapping, and relative position information to users of a communication network: A system and method providing real-time position information of one party to another party by utilizing a conventional telecommunication network system (e.g., the telephone network, a mobile telecommunications network, a computer network, or the Internet). The present invention allows a caller and a receiver of a telephone call to provide... Agent:

20120087486 - Call center resource allocation: A method for determining call center resource allocation can include modeling call center performance over an operations time period using a computer. A number of replicas of the modeled call center performance are simulated, using the computer, over a planning time period, each replica having random contact arrivals and contact... Agent:

20120087487 - Telephone relay apparatus, telephone relay method, and program: A telephone relay apparatus 200 receives a connection request from a first telephone terminal 100 to a second telephone terminal 300. The connection request includes phone numbers of the first telephone terminal 100 and the second telephone terminal 300. The telephone relay apparatus 200 stores phone numbers of a plurality... Agent:

20120082301 - Systems and methods for monitoring \"pay-as-you-go\" telecommunication services: Telecommunication services systems and methods are disclosed. The telecommunication services systems and methods preferably enable the user and/or the responsible party to make payments as the user uses the telecommunication services. The systems and methods may also be employed to provide the user and/or the responsible party with specialized pricing... Agent: Simplexity, LLC

20120082302 - Systems and methods for facilitating emergency callbacks: Systems and methods for facilitating emergency callbacks are provided. A request to permit the connection of a telephone call originated by a user device may be received by a call processing system. The call processing system may include any number of computers or computing devices. The telephone call may be... Agent: Cox Communications, Inc.

20120082303 - Method and system for managing a contact center configuration: A system for adapting a contact center configuration in order to achieve a specific business goal is provided. The system comprises a display for displaying to a user a representation of an actual state of a performance metric of the contact center, an interactive tool for enabling the user to... Agent: Avaya Inc.

20120082304 - Conference bridge audio quality diagnostic and self configuration system and method: A conference diagnosis system can correlate information about a current teleconference with information about past conferences to make an intelligent assessment as to the potential cause of a poor audio or other condition. A conference bridge conducting the conference can then change various configuration settings on the conference bridge to... Agent: Avaya Inc.