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Telephonic communications January recently filed with US Patent Office 01/12

20120020465 - Highlighting of voice message transcripts: A computer-implemented voice mail method includes obtaining an electronic audio file of a recorded user message directed to a telephone user, automatically generating a transcript of the recorded user message, and identifying locations in the transcript in coordination with timestamps in the recorded user message so that successive portions of... Agent: Google Inc.

20120020466 - System and method for identifying audio command prompts for use in a voice response environment: A system and method for identifying audio command prompts for use in a voice response environment is provided. A signature is generated for audio samples each having preceding audio, reference phrase audio, and trailing audio segments. The trailing segment is removed and each of the preceding and reference phrase segments... Agent:

20120020467 - Recipient control of source audio identifiers for digital communications: Enabling a recipient to control presentation of an audio identifier informing the recipient of an arrival of a digital communication from a sender in a communication session includes receiving a digital communication from a sender directed to a recipient. A sender-designated first audio identifier or sender-related information that identifies the... Agent: Aol Inc.

20120020468 - Conference call management method and system: A conference call management method and system. The method includes receiving by a computer processor from a conference call administrator, a command for enabling a first conference call. The computer processor enables the first conference call thereby allowing telecommunications between the conference call administrator and a first participant. The computer... Agent: International Business Machines Corporation

20120020469 - Adaptive mute status reminder: Systems and methods for providing mute status reminders are presented. The system and method includes monitoring a mute status duration upon activation of a mute status at a communication device, outputting a periodic mute reminder having an output period responsive to activation of the mute status, and adjusting the output... Agent: Plantronics, Inc.

20120020470 - Method and system for communication forwarding: For enabling the forwarding of communication requests directed by callers to callees who are subscribers of a carrier network (4) and users in an enterprise network (5), forwarding-profile information is received in a computerized central unit (2). The central unit (2) transfers forwarding information to a network server (41) in... Agent: Swisscom Ag

20120020472 - Call routing monitoring, control and reporting: Management of call center call routing is provided. Service calls directed to a call center may be monitored according to a variety of parameters such as associated line of business, date, time, and call volume. Calls directed to an internal call center may be routed to an alternate call center... Agent: Cox Communications, Inc.

20120020473 - Method and system for routing text based interactions: Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may... Agent:

20120020471 - Routing of contacts based on predicted escalation time: Systems and methods that employ contact escalation periods as criterion for managing routing procedures of a contact center. A prediction component can predict when a customer is likely to escalate a contact that is forwarded to a contact center, and hence facilitate resource matching based on such prediction. Accordingly, proactive... Agent: Avaya Inc.

20120014514 - Method of indicating presence of transient noise in a call and apparatus thereof: A method and an apparatus for indicating presence of a transient noise in a call are provided. The method comprises the steps of determining activity at an endpoint of the call by monitoring presence of a signal input from the endpoint into the call and monitoring presence of a potential... Agent: Google Inc.

20120014515 - Methods and systems for visual voice calls: In an exemplary method, at least one telephony attribute associated with a voice call directed from a client communication subsystem to a voice network identifier is detected. Visual content that has been predefined as being associated with the at least one telephony attribute is identified. A request for the visual... Agent: Verizon Data Services Inc.

20120014516 - Determining and displaying application usage data in a contact center environment: Embodiments disclosed herein provide systems and methods for processing and displaying call state and application usage information in a contact center environment. In a particular embodiment, a method provides receiving application usage information and call state information and processing the application usage information and the call state information to determine... Agent: Verint Americas Inc.

20120014517 - Methods and systems for controlling the blocking of telephone calls: Computer-implemented systems and methods for controlling the blocking of telephone calls are disclosed. A person, for example, bothered by calls from a prison inmate may desire to block future call attempts from that inmate or even desire to block all calls from the confinement/correctional institution at which the inmate is... Agent:

20120014518 - Enhanced services provided using communication redirection and processing: Processing a communication is disclosed. A first request to establish communication is received at a redirection node from a requesting communication participant. A destination communication participant associated with the request is determined. A communication session in which the requesting communication participant, the redirection node, and the destination communication participant are... Agent: Emc Corporation

20120014519 - System and method for generating forecasts and analysis of contact center behavior for planning purposes: A method of predicting expected performance of a processing center system is accessed. The method includes receiving performance information from a performance monitoring system associated with the processing center system. A computer model of the processing center system is developed based on the performance information. The method further includes generating... Agent: Bay Bridge Decision Technologies, Inc.

20120008750 - Tool for testing distribution cabinets of a telephone network: An apparatus such as a tool for testing lines at a network distribution cabinet allows the connection to the network of subscriber twisted pairs. The apparatus includes inputs for the connection of probes adapted to contact pairs of connection terminals of the distribution cabinet for the connection of the subscriber... Agent: Telecom Italia S.p.a.

20120008751 - Home star security system: The Home Star is an interactive security and communication system for the home which is wired to doors, windows and other points of entrance, with infrared motion sensors included to detect home invaders. Once tripped, this alarm sends a silent signal to the authorities and the Home Star command center,... Agent:

20120008752 - Multi-pass echo residue detection with speech application intelligence: A method is provided for multi-pass echo residue detection. The method includes detecting audio data, and determining whether the audio data is recognized as speech. Additionally, the method categorizes the audio data recognized as speech as including an acceptable level of residual echo, and categorizes categorizing unrecognizable audio data as... Agent: At&t Intellectual Property I, L.p.

20120008753 - Supporting domain variation within a cloud provided multitenant unified communications environment: A computer-implemented method of email processing within a multitenant unified communications environment includes receiving, at a first email system component that is a sub-component of a unified communications system, an email that is addressed to a recipient by way of a delivery address that includes a first domain identifier. Based... Agent: Workspace Communications LLC.

20120008754 - System for and method of measuring caller interactions during a call session: A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during... Agent: Verizon Patent And Licensing Inc.

20120008755 - Method and apparatus for data channel augmented auto attended voice response systems: Method of using a computerized smart phone to navigate remote auto attendant telephony systems with a menu structure. The auto attendant's menu structure is put into an online computer database. When the caller uses the smart phone to call and establish a voice channel with remote auto attendant telephony system... Agent:

20120008756 - Method and system for providing a common calling party identifier that is associated to a set of communication devices: A method and system for causing a common calling party identifier to be output in association with an outgoing call. The method comprising receiving over a network connection an indication of an attempt by a first communication device to place an outgoing call to a called party and determining a... Agent:

20120008757 - Multi-participant communication system with audio manager responsive to mode change requests: A communication system includes a local communication device that communicates with a remote communication device via a wired or wireless communication link between the devices. The local communication device and the remote communication device are each capable of switching between a multiple user mode and a single user private mode... Agent: International Business Machines Corporation

20120008758 - Barrier movement operator communications: A moveable barrier operator actuates an actuator thereby causing a message to be formed. The message indicates that the user at the moveable barrier operator requires assistance. A communication channel is established between the moveable barrier operator and an assistance center. The message is transmitted to the assistance center over... Agent:

20120008759 - Call interceptor: An apparatus for selectively allowing calls to a device, such as a fax machine, that may receive calls on a signal line. The apparatus is arranged to, upon detecting an incoming call, initiate a blocking period during which the incoming call is prevented from reaching the device, and to terminate... Agent:

20120008760 - Method and system for routing a telephone call: An Internet telephony registry 190 comprises a server 140 and an associated data store 160. Routing and/or policy data associated with telephone number strings are stored in the data store 160 in a tree data structure 240 and a data index map 230. The tree data structure 240 comprises parent... Agent: Xconnect Global Networks Limited

20120008761 - System and method for ring delay on a user agent: A system and method for ring delay on a user agent. A destination user agent may receive a request from an origination user agent to establish a session between the two user agents. The destination user agent may delay ringing according to a ring delay parameter. If the request has... Agent: Verizon Patent & Licensing, Inc.

20120008762 - System and method for personalized services network call center: A networking system and method for assisting a user. The system includes a call center with a plurality of representatives. The user establishes communication with one of the representatives and communicates a problem to the representative. The representative enters the problem into a database including a plurality of affiliates and... Agent:

20120008763 - System and method for balancing call session assignments on an agent console: A system and method for balancing call session assignments on an agent console is provided. Incoming call sessions and one or more agent consoles, each managed by an agent, are monitored. An absolute upper limit on a number of the call sessions allowed at each agent console at any given... Agent:

20120008764 - Method, distribution system and computer program product for a deterministic automatic call distribution system: A method of routing a communication request of a first party to one of a plurality of second parties uses a distribution system. The method has a first step including transmitting the communication request by the first party to the distribution system. A second step includes transmitting a first party... Agent: Deutsche Telekom Ag

20120002791 - System and method of providing an emergency contact party line: A system and method for providing an emergency contact party telephone line in response to an emergency. The system includes a user device (21) and a monitoring database (22), which communicate with one another over the Internet (23). A plurality of contacts and contact methods are stored on the monitoring... Agent:

20120002792 - Wireless intercom emergency assistance system: the monitoring station computer is disposed to receive the telephone dialing device generated second signal, and transmit's a third signal to the identified telephone dialing device; the identified telephone dialing device receives the third signal and responsively transmits a fourth signal to the remote pendent transceiver device to open two-way... Agent:

20120002793 - Automated telephone attendant: A telephony system (100) includes a user device (110, 130) configured to enable a user of the telephony system (100) to place and receive telephone calls, and a service node (180, 185) configured to communicate with the user device (110, 130) and to thereby provide the user with an automated... Agent: Verizon Data Services LLC

20120002794 - System and method for voicemail to text conversion: A voicemail platform which provides a voicemail to text conversion service to a user includes a storage system which stores username data for a user of a voicemail to text conversion service, and a processing system. The processing system receives a voicemail message for the user, sends the voicemail message... Agent: At&t Mobility Ii LLC.

20120002795 - System and method to analyze calls to advertised telephone numbers: A system and method for analyzing information associated with voice calls placed during a telephone number advertising campaign is described. The system receives information characterizing voice calls to advertiser telephone numbers and information from advertisers such as information about the outcome of the voice call (e.g., conversion information). The system... Agent: Marchex, Inc.

20120002796 - Method and system for called party to provide indication information to calling party: The present invention discloses a method for a called party to provide indication information for a calling party. The method includes the steps of: presetting the indication information to be provided to the calling party at the called party; before the called party answers the call in the connection procedure... Agent: Huawei Technologies Co., Ltd.

20120002797 - Technique for continually assisting a user during an information assistance call: A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an information assistance provider multiple times to accomplish the task at hand. To continually serve the user effectively, certain search results by... Agent:

20120002798 - Managing participation in a teleconference: A computer implemented method manages participation in a teleconference. Teleconference inputs from participants of a teleconference are monitored for use of an unrelated term, which is a term that has been deemed unrelated to a topic of the teleconference. Upon determining that an errant participant is using the unrelated term... Agent: International Business Machines Corporation

20120002799 - System and method to direct telephone calls to advertisers: A system and method for highlighting telephone numbers that are sponsored by advertisers on electronic content, and directing voice calls to those numbers to the corresponding advertiser. The call advertising system receives parameters of an advertising campaign from an advertiser, including telephone numbers in the campaign and an amount per... Agent: Marchex, Inc.

20120002800 - Subscriber line interface circuit with dc-dc converter current protection: A method of controlling a switching regulator includes setting a current limit (ILIM) to a first value, ILIM1. An error voltage (VERR) is computed as a difference between an output voltage VOUT of the switching regulator and a reference voltage VREF of the switching regulator. The switching regulator current limit... Agent:

20120002801 - Subscriber line interface circuitry line driver: A linefeed driver apparatus includes a first current mirror having an input leg for current IIN1 and a mirrored leg for current IMIRR1, wherein IMIRR1 varies proportionately to IIN1 with a gain of α1. The input leg and the mirrored leg of the first current mirror are coupled to provide... Agent:

20120002802 - Method and arrangement for the imaging representation of information, particularly for use with communication terminals: The invention relates to a method and to an arrangement for the imaging representation of information, particularly for use with communication terminals. The arrangement comprises an image output device having at least one first partial region and at least one second partial region, wherein the first partial region is designed... Agent: