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Telephonic communications October categorized by USPTO classification 10/11

20110261932 - Method for transmission line analysis: A FDR SELT measurement is made in a stop band of a DSL band plan, using a PSD allowed by the PSD mask. Further measurements may also be made in an adjacent pass band and further bands, and the results combined to create a wide-band measurement result. When transformed into... Agent: Telefonaktiebolaget L M Ericsson (publ)

20110261934 - Broadcasting voicemail replies: A messaging device may include a memory configured to store a first message from a first caller and intended for a called party and to store information identifying a group that includes a number of broadcast parties that include the first caller. The messaging device may include a processor configured... Agent: Verizon Business Global LLC

20110261933 - Intelligent interactive automated notification system: A method and system are disclosed for intelligently notifying first parties via automated telephone calls regarding an absence by second parties at an event with minimal burden on a third party who manages attendance issues for the event. In a preferred embodiment, the event is a school session, the second... Agent: Groupcast, LLC

20110261935 - System for managing voice files of a voice prompt server: A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according... Agent: Apptera, Inc.

20110261936 - Online reporting tool for conferencing customers: Embodiments consistent with the present invention provide an integrated system for conferencing services reporting to support customer billing needs. Systems consistent with the present invention enable a customer to retrieve and use integrated usage data, including data for unbilled conferencing services. Furthermore, systems consistent with the present invention provide an... Agent: American Teleconferencing Services, Ltd.

20110261937 - Method and apparatus for controlling calling-party identification: The present invention provides a system, method, and apparatus for managing the calling-party identification information offered to called parties. Accordingly, a caller can designate the Caller ID information to the called party based on the context of the call (e.g. the role of the caller) rather than the terminal used.... Agent: Nortel Networks Limited

20110261940 - Teleconferenceing system for allowing interchange between facilitator led discussions in a main conference and breaking out groups into sub-conferences based on data about callers: A teleconferencing system in which a plurality of callers join a facilitator in a teleconference. The teleconferencing system enables the facilitator to dynamically arrange the callers into sub-conferences. The callers in one sub-conference can communicate with other callers in that same sub-teleconference, but not with callers in other sub-conferences. The... Agent:

20110261939 - Teleconferencing system for allowing large numbers of callers by transferring callers to connected servers in a call bridge: A teleconferencing system based on application software run on a primary server that establishes a teleconference involving a plurality of callers and at least one facilitator. The teleconferencing system enables transferring callers from the primary server to connected secondary servers, each of which is connected to the primary server, thereby... Agent:

20110261938 - Teleconferencing system for allowing one touch queuing by callers in a facilitator led discussion: A teleconferencing system for establishing a facilitator-led teleconference involving a plurality of callers, a facilitator, and at least one party that can receive transfers. The teleconferencing system is operated by the facilitator under the control of application software through a user interface. A facilitator-led teleconference is formed and the callers... Agent:

20110261941 - Monitoring inmate calls using speech recognition: A system and method for monitoring telephone activity and conversation content in a correctional facility comprises providing a communicative connection between a caller and a recipient, alerting at least one of the caller and the recipient that the communications may be recorded, delivering the conversation between the caller and the... Agent:

20110261942 - Device-to-device call disposition: Device-to-device call disposition is provided. When a call is received at a first telecommunications device, a determination may be made as to whether a second device has been designated to receive a notification of the inbound call and to allow for call disposition at the second device. At the second... Agent: Cox Communications, Inc.

20110261943 - Method, device, and system for processing multi-channel audio signals: A method for processing multi-channel audio signals includes receiving L channel audio signals from participating conference terminals, decoding the L channel audio signals, and determining N conference terminals whose audio signals are to be mixed from the participating conference terminals according to the data obtained through decoding; selecting an encoder... Agent: Huawei Device Co.,ltd.

20110261944 - Teleconferencing system for allowing one touch transfer from a facilitator led discussion: A teleconferencing system that enables facilitator-led teleconferences in which a caller can transfer their call to a different conference group, facilitator, or another party by initiating a transfer command, such as by pushing a particular key on their telephone keypad. Application software controls a switch that automatically transfers a caller... Agent:

20110261945 - Intelligent disposition manager: When a communication is directed to an intended recipient, a determination may be made by an intelligent communication disposition manager as to whether one or more available communication devices of the intended recipient are available for routing the incoming communication either based on device availability or routing previously defined by... Agent: Cox Communications, Inc.

20110261946 - Hybrid hosting system: Systems, methods and apparatuses of present invention are directed to providing hosted services over a telecommunications network. In one embodiment, the system is comprised of a Cloud Enabling Technology Device (“CETD”) and a Hosted Service Provider. Provisioning and management instructions for the CETD are maintained at the Hosted Service Provider.... Agent: M5 Networks, Inc.

20110261947 - Video collaboration call center queuing: Embodiments of the present invention provide apparatuses and methods for providing improved customer service and sales experiences through collaborative face-to-face interaction between a customer and an expert in another location. Some embodiments of the invention comprise apparatuses and methods for video collaboration between an associate of the business located on-site... Agent: Bank Of America Corporation

20110261950 - Adaptive filter and echo canceller having this adaptive filter: Disclosed is an adaptive filter that prevents adaptation error from increasing in a state of double talk, without providing a double-talk detection circuit. In this adaptive filter, using input signal x[n] and error signal e[n], a tap coefficient setting section (202) calculates a numerator term of update coefficient Δwn[i] in... Agent: Yugengaisya Cepstrum

20110261949 - Techniques for implementing adaptation control of an echo canceller to facilitate detection of in-band signals: A technique for detecting in-band signaling tones in a communication system includes performing a first adaptation of an adaptive filter of an echo canceller in response to detection of a far-end harmonic signal. In this case, the adaptive filter provides an echo estimation signal. The technique also includes subtracting the... Agent: Freescale Semiconductor, Inc.

20110261948 - Techniques for updating filter coefficients of an adaptive filter: A technique for updating filter coefficients of an adaptive filter includes filtering a signal with an adaptive filter, whose filter coefficients are grouped into filter blocks. In this case a number of the filter blocks is less than or equal to a number of the filter coefficients. During each update... Agent: Freescale Semiconductor, Inc.

20110261951 - Display cover and case for a communication device: A cover system for a communication device and a case for the communication device are provided. The system comprises: a first cover and a second cover. The first cover has a shape to fit in a recessed region of a case of a communication device, the recessed region bounding a... Agent: Research In Motion Limited

20110261952 - Faceplate assembly for wall mounting a phone: A faceplate assembly includes a cover plate having a front wall and a rim surrounding a perimeter of the front wall. The rim has a rim opening therethrough. The front wall has a pair of mounting posts extending therefrom that are configured to be received in keyholes of a phone... Agent: Tyco Electronics Corporation

20110255670 - Emergency responder reply system and related methods: An emergency responder reply system (ERRS) and method are disclosed that minimize, and in many instances eliminate, the delays frequently associated with responding to emergency and other events requiring response services. In one embodiment, a method includes receiving a telephonic response from a responder to a dispatch for services; obtaining... Agent:

20110255671 - Providing contextual information for spoken information: Techniques are described for providing relevant information to users (e.g., information that is at least potentially of interest to the users). Relevant information for a user may be automatically determined based on a determined context of the user and/or on a request for that information from the user. For example,... Agent: Nuance Communications, Inc.

20110255672 - Methods, systems, and products for notifications: Methods, systems, and products provide voicemail notifications. A first notification is received that indicates a caller has recorded a voicemail. In response to the first notification, the caller's communication log is updated to indicate that the voicemail was recorded. A second notification is received that indicates the recipient retrieved the... Agent: At&t Intellectual Property I, L.p.

20110255673 - Method and device for interacting with a contact: A system allows an agent to manage an interaction between the agent and a contact using a computer system. The agent may use the computer system to selectively interleave pre-recorded script segments that are part of a planned informational dialog with pre-recorded script interjections such that the selective playing of... Agent:

20110255674 - Integrated network communication device: An integrated network communication device includes a data processing device, an image output device and a communication device. The data processing device is adapted to integrate various digital data and can be connected to an information network. The image output device is adapted to display image data on an image... Agent: Avalue Technology Inc

20110255675 - Cloud computing call centers: Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate... Agent:

20110255676 - Fraud detection based on call attempt velocity on terminating number: A method of identifying fraud in a telecommunications system, the method including receiving data related to a current call placed from an originating ANI to a terminating ANI, where the received data includes the terminating ANI and a billing number used to place the call. Billing numbers for prior calls... Agent: Verizon Business Global LLC

20110255678 - Resolving calling line identification information: A computing device includes a processing unit and a system memory. The processing unit creates a normalization module programmed to modify a plurality of telephone numbers so that the telephone numbers conform to a specified format, creates a calling line manipulation module programmed to manipulate a calling line identification number... Agent: Microsoft Corporation

20110255677 - Enhanced location based call related information (caller id): The current location of a calling device is provided to a called device only to a level authorized by the calling party and/or their servicing network. A configuration file may be maintained in, e.g., a current location privacy settings database. The current location of the calling device is provided to... Agent:

20110255680 - Call access management: Receiving a request from a device for an incoming call to a called number. Obtaining presence information of the called party. Presenting the obtained information via the calling device. Presenting action option(s) including an option to proceed with the call. Receiving an action choice corresponding to proceed with the call.... Agent:

20110255679 - Telephone number use optimization for blocks of telephone numbers: A method may include determining a count of excess telephone numbers (TNs) for removal from a block of TNs associated with a customer. The method may further include determining an order of priority for removing the excess TNs from the block of TNs and marking the excess TNs for removal... Agent: Verizon Patent And Licensing Inc.

20110255681 - Bitmaps for next generation contact center: A queueless contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, achieve true one-to-one matching. Solutions are also provided for managing data structures utilized by the queueless contact center. Furthermore, mechanisms for generating... Agent: Avaya Inc.

20110255682 - High performance queueless contact center: A queueless contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, achieve true one-to-one matching. Solutions are also provided for managing data structures utilized by the queueless contact center. Furthermore, mechanisms for generating... Agent: Avaya Inc.

20110255683 - One-to-one matching in a contact center: A queueless contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, achieve true one-to-one matching. Solutions are also provided for managing data structures utilized by the queueless contact center. Furthermore, mechanisms for generating... Agent: Avaya Inc.

20110255684 - Automated mechanism for populating and maintaining data structures in a queueless contact center: A queueless contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, achieve true one-to-one matching. Solutions are also provided for managing data structures utilized by the queueless contact center. Furthermore, mechanisms for generating... Agent: Avaya Inc.

20110255685 - View and metrics for a queueless contact center: A queueless contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, achieve true one-to-one matching. Solutions are also provided for managing data structures utilized by the queueless contact center. Furthermore, mechanisms for generating... Agent: Avaya Inc.

20110255686 - Interface devices for facilitating communications between devices and communications networks: Interface devices for facilitating communications between devices and communications networks are provided. According to one aspect, a destination interface device for providing communications between a first device and a second device comprises one or more inputs, one or more outputs, and logic. The one or more inputs of the destination... Agent: At&t Intellectual Property I, L.p.

20110249808 - Calls per second network testing: Systems and methods for calls per second network testing are disclosed. The methods may be performed by a network testing system or other computing device. The method may include receiving user selection to create a network test. A user specification of a bulk network calls test type and the call... Agent:

20110249810 - Delay estimator: The present invention provides a method and apparatus for finding an estimate of the delay of a signal travelling between two points. A quantity is evaluated from the signal at a final number of time instants, at both a reference point and a reception point. The values are quantized by... Agent: Google Inc

20110249809 - Telephony content signal discrimination: A method for discriminating a telephony content signal into a first category or a second category is described. The method comprises a filtering procedure for obtaining from the telephony content signal a band signal set comprising one or more band signals, each band signal being associated with a respective frequency... Agent:

20110249811 - Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto: A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data. One of the first and second constituent voice data is analyzed by mining... Agent: Mattersight Corporation

20110249812 - Intelligent call platform for an intelligent distributed network: A network management system communicates with a plurality of intelligent distributed network nodes. The network management system dynamically distributes managed objects across the plurality of intelligent distributed network nodes. Examples of managed objects distributed by the network management system include a service control managed object, a call control managed object,... Agent: Mci Communications Corporation

20110243310 - Speech usage and performance tool: A system may include a database configured to selectively store and retrieve data. The system may further include a call record parser configured to receive a plurality of call records, each call record being associated with a respective call, parse the plurality of call records to identify periods of resource... Agent: Verizon Patent And Licensing Inc.

20110243311 - Method and system for automatic call tracking and analysis: Methods and systems for automatic phone call tracking and analysis of the content and outcomes of a call are provided. These systems may provide businesses with the ability to track and view analytics of the number and various outcomes of calls, thereby providing up-to-date real-time analysis of the automatically-generated results... Agent:

20110243312 - System and method for processing speech files: A system and method for speech file processing which provides users with differentially selectable speech file transcripts which can be sent to one or more other users. The speech files may be voicemail messages from which respective voicemail transcripts are created. The voicemail transcripts are provided in a user selectable... Agent: At&t Intellectual Property Ii, L.p.

20110243313 - System apparatus and method for accessing scheduling information: A system for accessing scheduling information. In one illustrative embodiment, a user can log into a phone system by entering their extension number and passcode, which allows the phone to assume their profile. The user then enters the credentials required to access their PC based calendar information, which is stored... Agent: Mitel Networks Corporation

20110243314 - System, method, and computer-readable storage medium for telecom billing outsourcing: A system, method, and computer-readable storage medium for outsourcing telecom billing are disclosed for issuing one or more first billing statements and one or more second billing statements from a first telecom network; and transmitting at least the one or more first billing statements to a second telecom network. The... Agent:

20110243315 - Method and system for providing computer-network related information about a calling party: A method and system for providing computer-network related information about a calling party. First, the called party receives a telephone number of a calling party. The called party's customer premises equipment (CPE) or elements in a telephone network then use the telephone number to index a database, which contains combinations... Agent: At&t Intellectual Property I, L.p.

20110243316 - Auto-matching of a phone extension to a tracked individual within a domain: A system and methods for telephoning individuals associated with a domain. A current location of a given individual within a domain is automatically determined and the given individual is automatically associated with a telephone extension number based on the current location of the given individual. As the given individual moves... Agent: Crucs Holdings, LLC

20110243317 - Automated ringback update system: An automated ringback update system for customizing ringback signals is disclosed. Communications devices activate and interact with the automated ringback update system via the recognition of a feature associated with a printed matter to allow for modifications of the network service.... Agent:

20110243318 - Apparatus and method for canceling echo: According to one embodiment, in response to a first acoustic signal output, a second acoustic signal is input. A filter unit is configured to generate a third acoustic signal by convoluting the first acoustic signal with coefficients. A subtraction unit is configured to generate a fourth acoustic signal by subtracting... Agent: Kabushiki Kaisha Toshiba