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Telephonic communications March listing by industry category 03/11

20110075818 - Unified interface and routing module for handling audio input: Methods, systems and articles for receiving, by a telecommunication device, audio input through a unified audio interface are disclosed herein. The telecommunication device is further configured to determine whether to handle the audio input as a command, as a request of a telecommunication device application, or as a network search... Agent: T-mobile Usa, Inc.

20110075819 - Customer support center with virtual world enhancements: A customer support system enhanced with virtual world features to make the support experience more interactive and pleasant. The system includes a web user interface for web-based customers and an optional voice interface for voice-based customers, a support server and a virtual world component for enhancing the interaction between a... Agent: International Business Machines Corporation

20110075821 - Automatic configuration of soft phones that are usable in conjunction with special-purpose endpoints: The present disclosure is directed, in some embodiments, to automatic switching of a telephony module between different operational modes in response to the identification of different types of incoming contacts.... Agent: Avaya Inc.

20110075820 - Systems and methods for managing the status of participants of a tele-networking meeting: Systems and methods for managing the status of participants of a tele-networking meeting are disclosed. During a tele-networking meeting, a network device may monitor the talk time of each participant of the meeting. If a participant's talk time exceeds the target talk time, the network device may prompt the chair,... Agent: At&t Mobility Ii LLC

20110075822 - Information processing apparatus, information processing method and computer readable recording medium storing information processing program: An information processing apparatus includes: a first acquisition unit that acquires call identification information for identifying a caller during a call; a storage unit that stores first location information indicating a location on a network; a second acquisition unit that acquires, from the storage unit, the first location information corresponding... Agent: Brother Kogyo Kabushiki Kaisha

20110075823 - Voice communication arrangement for minimizing communication delay caused by audio signal processing in os: A voice communication arrangement having a voice communication program installed in a computer loaded with a versatile OS thereon includes a voice data input/output function for passing through the OS voice data produced from voice sound captured by a microphone of the arrangement or received from another voice communication device,... Agent: Oki Electric Industry Co., Ltd.

20110075824 - Consumer contact portal: A method is provided for the sharing of information in which a request for information is transmitted along with an indication of a reason for which the information is sought and, in response to the request, a subset of the information available is provided on the basis of a characteristic... Agent: Avaya Inc.

20110075825 - Method for the selection of an active software environment of a virtualized telecommunications terminal: A method is presented for the automatic selection of the active software environment of a telecommunications terminal. In accordance with one embodiment of the present invention, the active software environment of a telecommunications terminal is selected on the basis of a characteristic of an incoming invitation to participate in a... Agent: Avaya Inc.

20110075826 - Assignment of full enterprise identity to audio conference bridges for improved conference scheduling and call-in experience: Systems and methods can provide an identity to a conference bridge; the identity including an email address for the conference bridge. When two or more people desire to conduct a conference, a person creates an invitation to the conference. The invitation can be an email invitation from a calendar program... Agent: Avaya, Inc.

20110075827 - Systems and methods for gathering information: A method for retrieving information may include receiving a telephone call from a caller and identifying a telephone number from which the telephone call was made. The method may also include retrieving information from a database based on the identified telephone number. The method may further include providing an audible... Agent: Verizon Business Global LLC

20110075828 - Maintaining history information for a user across multiple types of end points: A system for providing enhanced history information across multiple clients comprises a call application server having a history system, a telephony system and a history cache. The call application server advantageously maintains a history records for each user of the system. The enhanced history system is particularly advantageous because regardless... Agent:

20110075830 - Conference material bot method and apparatus: A method comprising establishing, with a telecommunications management system, a first conference call comprising a first caller at a first telecommunications terminal, a second caller at a second telecommunications terminal, and a third caller at a third telecommunications terminal. Once the first conference call is established, the telecommunications management system... Agent: Avaya Inc.

20110075829 - Method and apparatus for controlling a conference bridge: A method for controlling a conference bridge may include: a) establishing status information for a conference call and storing the status information in a storage device, the status information for maintaining a participant status for user devices; b) setting the status information to indicate user devices participating in the conference... Agent: Alcatel-lucent Usa Inc.

20110075831 - Call control system and call control method: A call control system for connecting to a callee from a caller for phone call including a connection request receive section for receiving a connection request contains a telephone number of a telephone terminal of the caller and a telephone number of a telephone terminal of the callee from the... Agent:

20110075832 - Voice band extender separately extending frequency bands of an extracted-noise signal and a noise-suppressed signal: A voice band extender includes a component separator for receiving a band-limited speech signal over a telecommunications line to separate the speech signal into a noise-suppressed signal and an extracted-noise signal, a noise-suppressed signal component extender for adding a signal having its frequency band higher than that of the noise-suppressed... Agent: Oki Electric Industry Co., Ltd.

20110075833 - Echo canceller with correlation using pre-whitened data values received by downlink codec: Duplex audio communications over a network use compressed audio data, with linear prediction coefficients (LPCs) and variances by which sample values differ from predictions. A adaptive echo canceller for a transceiver develops finite impulse response filter (FIR) coefficients characterizing an echo path between its local audio output and audio input.... Agent:

20110075834 - Crosstalk control using delayed post-compensation in a multi-channel communication system: An access node of a communication system receives signals over respective first and second channels of the system, processes the signal received over the second channel and an initialization signal associated with the first channel to obtain estimated crosstalk coefficients characterizing crosstalk from the first channel into the second channel,... Agent:

20110075835 - Self adapting haptic device: Methods and apparatuses are disclosed that allow an electronic device to autonomously adapt one or more user alerts of the electronic device. For example, some embodiments may include a method for operating a haptic device including driving a haptic device using a control signal, measuring a frequency related to the... Agent: Apple Inc.

20110069822 - Automatic creation of complex conversational natural language call routing system for call centers: A call routing system is created by receiving a set of initial target classes and a corresponding set of topic descriptions. Non-overlapping semantic tokens in the set of topic descriptions are identified. A set of clear target classes from the non-overlapping semantic tokens and the initial target classes is identified.... Agent: International Business Machines Corporation

20110069821 - System for creation and dynamic management of incoming interactions: A communications center system includes unsolicited inbound transaction traffic for routing to agents, one or more channels engaging visitors to the communication center other than interaction with a live agent, a profiling function for gathering information about the visitors to the communications-center, during the time the visitors are engaged in... Agent:

20110069823 - Communication device and communication method thereof: A communication device provides a face detection module and a face recognition module. The face detection module detects faces in a photo input by a user. The face recognition module searches the detected faces in a storage system of the communication device. If the detected faces do not exist in... Agent: Hon Hai Precision Industry Co., Ltd.

20110069824 - Telephone call screening and routing device and related method: A method for screening and routing incoming telephone calls includes extracting caller identification information from an incoming telephone call, providing a plurality of tables including a primary ring table, a secondary ring table, a voicemail table, a block call table, and a forward call table, and determining which one of... Agent:

20110069825 - User-controllable telephone call processing: Embodiments of the invention include a system to process telephone calls. The system can receive a telephone call and identify the telephone number of the calling party. A database of processing instructions then specifies whether to block the telephone call, forward the telephone call to another telephone number, send the... Agent:

20110069826 - Method and system for forwarding calls placed to a telecommunications destination: The present invention provides a method for forwarding calls placed to a primary destination comprising receiving at least one call forwarding profiles, each call forwarding profile having a predefined duration and at least one call forwarding destination, receiving an instruction to activate one call forwarding profile to an activated profile... Agent: Research In Motion Limited

20110069827 - Method and system for transfer of calls from an ip based phone: A system for and method of providing a call transfer is presented. In one exemplary embodiment, the system and method of providing a call transfer may comprise receiving, via a network interface, a call at an IP based phone, the call originating from outside a network of the IP based... Agent: Verizon Patent And Licensing, Inc.

20110069828 - Dynamic ivr dialog based on analytics data: A method comprising receiving, at a call-processing switch, a call from a calling entity in which the calling entity is a natural person and a telecommunications terminal, and, wherein the call received at the call-processing switch comprises (i) the identity of the caller telecommunications terminal, (ii) the identity of the... Agent: Avaya Inc.

20110069829 - Methods, apparatus and articles of manufacture to cancel echo for communication paths having long bulk delays: Example methods, apparatus and articles of manufacture to cancel echo for communication paths having long bulk delays are disclosed. A disclosed example method includes determining a first location of a first largest magnitude of a first plurality of coefficients of an echo canceller, the first plurality of coefficients separated by... Agent:

20110069830 - Detection and suppression of returned audio at near-end: Audio from a near-end that has been acoustically coupled at the far-end and returned to the near-end unit is detected and suppressed at the near-end of a conference. First and second energy outputs for separate bands are determined for the near-end audio being sent from the near-end unit and for... Agent: Polycom, Inc.

20110069831 - Keyboard arrangement and mobile communication device incorporating same: The array of keys constituting a numeric phone keypad on a mobile communication device only partially overlaps the array of keys that make up the text input keypad creating an offset so that only subsets of the keys constituting the two keypads are common to both. With this configuration, the... Agent: Research In Motion Limited

20110064203 - Gateway and method for detecting a communication link between a called telephone and a telephone switch: A method run in a gateway for detecting a communication link between a called telephone and a telephone switch is provided. The method firstly detects if a ringer equivalency number (REN) is equal to zero. If the REN equals to 0, the method further determines if each discharge curve of... Agent: Hon Hai Precision Industry Co., Ltd.

20110064205 - Emergency text communications: A system includes one or more devices connected to or within one of a group of emergency services networks. The one or more devices may generate a text message that includes information identifying a user device, information identifying a geographic location of the user device, and information identifying a particular... Agent: Verizon Patent And Licensing Inc.

20110064204 - Stroke diagnostic and intervention tool for emergency dispatch: A system and method to assist an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency dispatch protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to diagnosis as to whether a patient has likely suffered... Agent:

20110064206 - Apparatus and method for providing messaging services: A system that incorporates teachings of the present disclosure may include, for example, a voicemail device having a controller to detect a recording of a voicemail message, generate a Session Initiation Protocol (SIP) message, wherein the SIP message contains visual voicemail data associated with the recorded voicemail message, and transmit... Agent: At&t Intellectual Property I, Lp

20110064207 - System for advertisement selection, placement and delivery: An advertisement delivery system for publishing a voice-enabled advertisement chosen among multiple voice-enabled advertisements to a specific voice application version chosen among multiple voice application versions available to the system has a telephony interface for enabling voice interactive access to at least one running version of the chosen voice application;... Agent: Apptera, Inc.

20110064208 - Service interfacing for telephony: During a telephone call between a telephone user and an interactive response system, the user is enabled to use only his voice and key presses on a numeric keypad of his telephone to interactively specify information that can be used to control delivery of content to a visual display of,... Agent: Ack Ventures Holdings, LLC, A Delaware Corporation

20110064209 - Technique dor assisting a user with information services at ann information/call center: A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second... Agent:

20110064210 - Method for indicating call progress state, conference control device, and conference system: A method, equipment, and conference system for a call progress state are provided. The adopted scheme includes: after a call request is sent to a called terminal, multimedia indication information of a call progress state is obtained. The multimedia indication information of the call progress state is sent to a... Agent: Huawei Technologies Co., Ltd.

20110064211 - System and method for building a communication link: This invention discloses a method to build a communication link between a client and a customer service of the dispatching company. The dispatching company has a plurality of dispatch lists, each dispatch list records a code of a client and a code of a customer service that provides service to... Agent: Shih Pi Ta Technology Ltd.

20110064212 - Power backup system: An electrically powered node of a telecommunications system has a battery power backup associated with its power control unit. Under normal conditions it is maintained fully charged by means of trickle currents from the mains power feeds to each of a number of mains—connected customer equipments, by way of the... Agent: British Telecommunications Public Limited Company

20110064213 - Time domain adaptive filter bank for network echo reduction or cancellation: In one or more embodiments, an echo reduction system can include multiple adaptive filters operable to provide estimated echo replicas based on received signal information coupled to respective multiple adders that can combine a send signal and outputs of the respective adaptive filters and can provide respective output combinations to... Agent: Freescale Semiconductor, Inc.

20110058657 - Network autodiscovery as a lever to decorrelated service activation through event driven architecture: An autodiscovery system provides content credentials to customer premise equipment through an event-driven architecture. The autodiscovery system includes several modules for implementing the event-driven architecture, such as an autodiscovery front-end module, an autodiscovery back-end module, and a broadcast activation module. The autodiscovery system may also include a subscriber database that... Agent:

20110058658 - Emergency calls in internet protocol multimedia subsystem (ims) over evolved packet core (epc) networks: A device receives an emergency call invite generated by a user device associated with an Internet protocol (IP) multimedia subsystem (IMS) media gateway, and forwards the emergency call invite to a location resource function/route determination function (LRF/RDF) device for determining public safety answering point (PSAP) routing information. The device receives,... Agent: Verizon Patent And Licensing, Inc.

20110058659 - Emergency communications system: Emergency communications system with a master data storage and retrieval center, a subscriber data base, a software program that stores contact information of subscribers and links the contact information with predetermined additional subscribers for automatic sending and receiving during an emergency situation, and the software program including connection to and... Agent:

20110058660 - System and method for call logging and retrieval: A system and method for call logging and retrieval includes receiving a call log of a first call made by a user. The call log of the first call may include, for example, the start and end time of the call, and/or the like. The context for the call is... Agent: Deutsche Telekom Ag

20110058661 - Method, apparatus, and system for processing a voice service: The present invention relates to a method, an apparatus, and a system for processing a voice service. The method includes: judging whether a PSTN service exists on an access line of a main node; if no PSTN service exists, closing a switch component on the access lines of the main... Agent: Huawei Device Co., Ltd.

20110058662 - Method and system for aurally positioning voice signals in a contact center environment: A contact center media server for aurally positioning participants of a contact center transaction at aural positions designated by a contact center agent. The media server includes a communications interface coupled to a controller and adapted to interface with a plurality of voice paths. Each of the voice paths is... Agent: Nortel Networks Limited

20110058663 - Geographical call routing for a non-emergency calling service: A method for location-based communicating includes defining a first service area and a second service area for a service provider. The method also includes associating, at a memory apparatus accessible to a networked data processing apparatus, the first service area with multiple addresses within the first service area and the... Agent: At&t Labs, Inc.

20110058664 - Mobile power system: A mobile power system includes a plurality of energy sources, a plurality of electronic and telecommunications components configured to convert power generated by the plurality of energy sources to direct current (DC) power, wherein the plurality of electronic and telecommunications components condition the DC power and direct the conditioned DC... Agent: Sundial Power Pods, LLC

20110058665 - Mobile terminal device, computer-readable recording medium, and computer data signal: Even if an external output device like an earphone is disconnected during outputting of reproduced recorded contents, the recorded contents can be consecutively output at the time of subsequent reproduction. When an earphone connection detector detects that an earphone is disconnected during the reproduction operation of reproducing and outputting audio... Agent: Casio Hitachi Mobile Communications Co., Ltd.

20110058666 - Method and system for managing communication sessions set-up between users: A method for enabling a calling user to establish a communication session with a called user, the calling user being associated with at least one calling user device and the called user being associated with at least one called user device, wherein the communication session can be established through a... Agent: Telecom Italia S.p.a.

20110058667 - Echo canceller having its effective filter taps adaptively controlled with echo cancellation amount monitored: In an echo canceller including an ADF and a cancellation adder, an ACANC calculator finds an average value of the amount of echo cancellation for a predetermined period to update the average value of the amount of echo cancellation, and detects a convergence state of the ADF to find the... Agent: Oki Electric Industry Co., Ltd.

20110051904 - Facility outage restoration simulator inquiry tool: Methods, systems, and computer-readable media for preparing for a service disruption are provided. Information relating to an activity at a target location is received. Upon receiving information relating to at least the activity at the target location, stored data related to the activity and the target location are gathered. A... Agent:

20110051905 - Method of and a device for quantifying a tone signal received in a telecommunications network: A tone signal received in a telecommunications network is bandpass filtered based on an identified type of the received tone signal, providing a bandpass filtered tone signal. The tone signal is also bandstop filtered based on the identified type of the received tone signal, providing a bandstop filtered tone signal.... Agent:

20110051906 - Adaptive margin and band control: Configuration or otherwise controlling parameters of a Digital Subscriber Line (DSL) system related to power, band usage and margin is based on collected operational data. Operational data are collected from at least one DSL system operating under a known configuration and/or a profile. A target profile is selected based on... Agent:

20110051907 - Verification of user presence during an interactive voice response system session: In those transactions requiring the approval of two or more users, users can perform verification of identity and then completion of desired transaction using an IVR system. The combination of two or more user voice prints previously collected during an enrollment phase can be used for verification of parties to... Agent:

20110051908 - Target content distribution for telephone calls: Embodiments of the invention address deficiencies of the art in respect to content delivery over a telephone call and provide a method, system and computer program product for delivering targeted content to a caller during call processing of an inbound telephone call. In an embodiment of the invention, a method... Agent:

20110051909 - Phone key authentication: A phone key registration process between a user and an institution directed to establishing an audible sound or a collection of audible sounds recognizable to a user and stored with the institution. Subsequent to establishing the phone key, when the institution calls the user, the registered phone key may be... Agent:

20110051910 - Method and apparatus for forwarding voicemail: A method and apparatus for forwarding voicemail is provided. A voicemail server determines that voicemail data stored in a memory device has been classified as urgent, the voicemail data for forwarding to a recipient communication device. Availability data associated with the recipient communication device is processed to determine an availability... Agent:

20110051911 - World wide telecom web voice applications: A framework for creating a voice application in a world wide telecom web (WWTW) is provided. The techniques include using a pre-defined schema to create one or more voice application templates, using the one or more voice application templates to generate a first version of the voice application, using the... Agent:

20110051913 - Method and system for consolidating communication: A method and system are described for collating all avenues of communication through a single source. A user provides communication information to a service provider. The service provider associates this communication information with an identification code. The user then provides the identification code to new contacts instead of the user's... Agent:

20110051912 - Secure key management in conferencing system: Principles of the invention provide one or more secure key management protocols for use in a communication environment such as a conferencing system. For example, a method for managing a conference between two or more parties in a communication system comprises the following steps. An identity based authenticated key exchange... Agent:

20110051914 - Dynamically generated ring tones: A first input signal, which has a first playback sequence, is resequenced based upon a characteristic of a second input signal. The resequencing occurs analyzing the characteristic in the second input signal, and modifying the first playback sequence of the first input signal based upon the analysis of the characteristic... Agent:

20110051915 - Community telephony brokerage system and techniques: A community telephony brokerage system (“CTBS”) and techniques for facilitating telephony communications (including but not limited to text messages, audible messages, multimedia messages, commands, and voice communications) between members of a virtual or real-life community are described. The CTBS operates in conjunction with any known or later developed communication application... Agent:

20110051916 - Method and system for automatic update of a location profile: An approach for establishing a communication session according to a subscriber profile that is automatically updated is disclosed. A locator device, which is associated with a subscriber and includes a Global Positioning System (GPS) transponder, outputs geographic information that is transmitted to a communications network for establishing the communication session.... Agent:

20110051917 - Conference waiting room method and apparatus: The present invention comprises a method for hosting: (i) a first conference call on a first teleconferencing bridge from time tA to time tB, and (ii) a second conference call on the first teleconferencing bridge from time tB to time tC. When a teleconferencing manager receives a request from a... Agent:

20110051919 - Affecting calls to a person associated with a telecommunications terminal based on visual images and audio samples of the environment in the vicinity of the telecommunications terminal: A video camera and microphone associated with a telecommunications terminal are used to gather information about the environment in the vicinity of the telecommunications terminal. Such information includes, but is not limited to: (i) how many people are in the environment, (ii) which specific people are in the environment, (iii)... Agent:

20110051918 - Systems and methods to redirect incoming contacts: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.... Agent:

20110051921 - Method and system for controlling establishment of communication channels in a contact centre: s

20110051920 - Systems and methods for customer contact: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution... Agent:

20110051922 - Systems and methods for customer contact: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution... Agent:

20110051923 - Method, device, and computer-readable storage medium for producing digital side tone: A method, device, and computer-readable storage medium for providing digital side tone are disclosed. These embodiments are directed toward processing digital side tone in a secondary processing unit external to a primary processing unit that includes the main digital signal processor, thereby reducing delay in producing side tone and freeing... Agent:

20110051924 - Voice and data exchange over a packet based network with echo cancellation: A signal processing system which discriminates between voice signals and data signals modulated by a voiceband carrier. The signal processing system includes a voice exchange, a data exchange and a call discriminator. The voice exchange is capable of exchanging voice signals between a switched circuit network and a packet based... Agent:

20110051925 - Method and apparatus for shared positive protection: A line card includes a plurality of subscriber line interface circuits, a plurality of interface lines, and a first overvoltage protector. The subscriber line interface circuits each have a first input terminal operable to receive power at a first positive reference voltage. The interface lines are each coupled to one... Agent:

20110051926 - Overvoltage protection with power sink: A line card includes a subscriber line interface circuit, an interface line, and a first overvoltage protector. The subscriber line interface circuit has a first input terminal operable to receive power at a first reference voltage. The interface line is coupled to the subscriber line interface circuit for interfacing with... Agent: