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Telephonic communications December patent applications/inventions, industry category 12/10

20100329433 - Method and system for enabling emergency calling from nomadic voip extension telephones: A method and system for handling calls to emergency telephone numbers by a VoIP telephone that is configured as an extension to a home telephone. The VoIP telephone is provided with a home telephone number that is different than the home telephone number. The location of the VoIP telephone is... Agent: Docket Administrator - Room 3d-201e Alcatel-lucent Usa Inc.

20100329434 - Messaging systems and methods: Managing voice messages across multiple voicemail systems. A server acts as a gateway and interacts with multiple voicemail systems and with multiple user devices. The server can retrieve voice messages from one voicemail system and transmit the retrieved voice messages to another separate voicemail system without user assistance. The voice... Agent: Workman Nydegger 1000 Eagle Gate Tower

20100329435 - Prioritized prompt ordering and call processing in interactive voice response systems: A system and method for processing a call to a destination associated with multiple group members in a unified messaging system by determining a prioritized order of the group members for presentation to caller and receiving a selection from the caller. The order of the group members can be determined... Agent: At & T Legal Department - Ws Attn: Patent Docketing

20100329437 - Enterprise speech intelligence analysis: A method includes accepting, via an input interface, a caller identifier parameter and a target value of at least one call series parameter; identifying, using a data processor, a plurality of calls each associated with the caller identifier parameter from amongst a set of calls stored in a call center... Agent: Occhiuti Rohlicek & Tsao, LLP

20100329436 - Telephone exchange apparatus and incoming call transfer control method of the apparatus: According to one embodiment, a telephone exchange apparatus includes a memory and a calculation module and a controller. The memory stores data associating a caller ID specifying a caller and a recipient ID specifying a transfer operation source with frequency of transfer for each of at least one of a... Agent: Blakely Sokoloff Taylor & Zafman LLP

20100329438 - Method and apparatus for user equipment to process calling party information: A method and an apparatus for a User Equipment (UE) to process calling party information are disclosed. The method includes: obtaining capability information of a called UE; and sending calling party information compliant with the capability information to the called UE so that the called UE can process the calling... Agent: Staas & Halsey LLP

20100329439 - Method and system for determining authorization levels in a virtual private network (vpn): Example methods, apparatus and articles of manufacture to determine authorization levels in a virtual private network are disclosed. A disclosed example method includes determining whether a call originated from an originating station associated with a virtual private network, the call originating via a private branch exchange associated with the virtual... Agent: At&t Legal Department - Hfz Attn. Patent Docketing

20100329440 - Background training for conferencing or telephony acoustic echo canceller: In an electronic device having an acoustic echo canceller and being capable of implementing audio applications and at least one of a conferencing application and a telephony application, there is provided a background training method for the acoustic echo canceller. The method includes the step of utilizing (650) sound that... Agent: Robert D. Shedd, Thomson Licensing LLC Patent Operations

20100329441 - Remotely controlled speakerphone providing access security: A phone having activation by password or control codes that are transmitted by an authorized caller for validation of an incoming call and for control of the phone.... Agent: Tierney W. Smith

20100329442 - System and method for providing rbt in communication network: Disclosed are systems and methods for providing ring back tones in a communication network. At first, a ring back tone device for storing and playing the ring back tone customized by a subscriber is established in the communication network. Whether a subscriber is a ring back tone service register subscriber... Agent: Huawei Technologies Co., Ltd./finnegan

20100329443 - System and method for providing mobile based services for hotel pbx: The invention relates to a method and system for providing mobile based services for hotel PBX having an external number assigned which includes the steps of providing each hotel room which provides the mobile based service with at least one mobile station comprising a SIM, each SIM storing a different... Agent: Stites & Harbison PLLC

20100329444 - Crosstalk estimation and power setting based on interpolation in a multi-channel communication system: An access node of a communication system comprises a plurality of transmitters adapted for communication with at least one receiver over a plurality of channels. The access node is operative to obtain estimated crosstalk coefficients between a joining channel and an active channel, and to set a power level of... Agent: Ryan, Mason & Lewis, LLP

20100329445 - Surge immunity circuit for telecom dda: In described embodiments, a data communication device employing, for example, a modem and a data access arrangement (DAA) electrically connected to a telephone network has an increased surge immunity through use of improved hook switch driver and line modulation driver circuitry. In accordance with described embodiments, hook switch driver circuitry... Agent: Ip Legal Services

20100322388 - Call management: A system may include a destination device that receives information about a caller via a first outgoing leg and exchanges content with the caller via the first outgoing leg. The system may further include a network device that receives an incoming call from the caller, establishes the first outgoing leg,... Agent: Verizon Patent Management Group

20100322387 - Endpoint echo detection: Architecture that employs a signal (e.g., audible or inaudible sounds) to detect if endpoints of a communications session are sufficiently close to each other to induce echo, and then control (e.g., muting) is applied to one or more of the endpoints to prevent echo. The signals can be played and... Agent: Microsoft Corporation

20100322390 - Method and system for generating geographic visual displays of status and configuration including assigned capacity of hybrid-fiber coax network elements: A system includes a hybrid fiber coax (HFC) network having network elements operable for communicating telephony, data, and video signals with customer-premises equipment (CPE) of subscribers. The system includes a manager for monitoring status and the configuration including the assigned capacity of the network elements and for generating alarm data... Agent: At & T Legal Department - Bk Attention Patent Docketing

20100322389 - Phone and method for reducing noise in a subscriber line interface circuit thereof: A method for reducing noise is in a subscriber line interface circuit of a phone includes detecting a work state of the phone, and reading a voltage on hook on the tip wire when the phone is in the on hook state. Voltages of an off hook state on the... Agent: Altis Law Group, Inc. Attn: Steven Reiss

20100322391 - Personal identification and interactive device for internet-based text and video communication services: The present invention is directed to a method and device for assigning a telephone number to a browsing session and for providing physical location information to a public safety answering point in association with a web-based chat or relay session.... Agent: Sheridan Ross P.C.

20100322392 - Method and apparatus for managing telephone calls: A system and method for managing telephone calls is disclosed. The system includes a central controller that receives and processes telephone calls. The identity of a caller is first determined. Based on predetermined settings designated by an end user, a call is directed to one or more telephones of the... Agent: Bingham Mccutchen LLP

20100322393 - Voicemail notification server load balancing: A device receives, from a management server, an optimal number of threads, generates a dynamic thread based on the optimal number of threads, and retrieves, from a message store, a message based on the dynamic thread and when the message store is not empty. The device receives a binding from... Agent: Verizon Patent Management Group

20100322394 - Method, system and apparatus for storing voicemail: A method and apparatus, and system for storing voicemail data are provided. Voicemail data is generated at a telephony device engaged in a communication session with a calling telephony device, the voicemail data comprising a voice message. E-mail data is then automatically generating after the voicemail data is generated, the... Agent: Mitel Networks Corporation Michelle Whittington, Esq.

20100322395 - Unified communications appliance: A unified communications appliance provides integration of various types of information, regardless of the modality, in a common, centralized interface where the various types of information are grouped based on what they are related to. For example, as is common with most modalities of information exchange, there exists a “subject”... Agent: Sheridan Ross P.C.

20100322396 - Telephone carrier id: A method for providing communications network identification data (carrier ID) to a calling party and/or a receiving party in advance of the termination, acceptance or refusal of the call request from a first party to a second party. The highlighted background and/or carrier name and information of the calling and/or... Agent: Scott L. Harper

20100322397 - Method to set the flag as replied or forwarded to all replied or forwarded voice messages: To assist with the usability of voice messaging systems, a technique is provided that provides audible information to a user about the status of one or more messages in the system. An audible message is played to the user indicating whether they have forwarded, replied, saved, or otherwise addressed a... Agent: Sheridan Ross P.C.

20100322398 - Method and apparatus for exchanging information in a voice communication system: The present invention provides a method for exchanging information in a voice communication system, which includes a first communication device establishing a communication connection with a second communication device, and the first communication device exchanging digital data with the second communication device for achieving a specific function in a specific... Agent: North America Intellectual Property Corporation

20100322399 - Method, system and apparatus for enhancing digital voice call initiation between a calling telephony device and a called telephony device: A method system and apparatus for enhancing digital voice call initiation between a first telephony device and a second telephony device is provided. Text data is associated with digital voice data conveyed between the first telephony device and the second telephony device, the associating occurring prior to initiating transmitting the... Agent: Mitel Networks Corporation Michelle Whittington, Esq.

20100322400 - Device,system,and method of routing telephone calls: Device, system, and method of routing telephone calls. For example, a method of routing a telephone call includes: receiving from a first party a rejection profile, indicating that the first party wishes to reject an incoming telephone call which meet at least one criterion unless the first party is not... Agent: Eitan Mehulal Law Group

20100322401 - Methods for transmitting image of person, displaying image of caller and retrieving image of person, based on tag information: A method for transmitting an image of a person based on tag information, includes the steps of: acquiring an image of a specific person; retrieving an address related to the specific person from tag information attached to the image of the specific person; and transmitting the image of the specific... Agent: Husch Blackwell LLP

20100322402 - Advanced call routing using linked identities: Architecture for enabling user identities of callers to be collected from data sources and aggregated into respective meta-identities for each caller. Alternate user identities are searched, collected and associated with the meta-identity that can be a user name. A routing rule applied to the meta-identity is then applied across the... Agent: Microsoft Corporation

20100322403 - System and methods for enhanced multimedia in voip networks: Calls placed to a call recipient bypass the terminating messaging system, creating an enhanced message in the call originator's messaging system and delivering the enhanced message using alternate routing information. A caller creates enhanced messages for a call recipient even when the call recipient's messaging system does not support such... Agent: At & T Legal Department - Ws Attn: Patent Docketing

20100322404 - Cross channel identification in electronic commerce environments: A technique for providing context information for a PSTN phone call originating from an user includes dynamically selecting a phone number (or invite code or combination thereof) from among a pool of available phone numbers; displaying the selected phone number to the user in a web page; receiving context information... Agent: Dla Piper LLP (us) Attn: Patent Group

20100322405 - Integrated disparate intelligent peripherals: Integrating services provided by intelligent peripherals in a communications network, includes interacting, by a first intelligent peripheral of a first type, with a second intelligent peripheral of a second type which interacts with the first intelligent peripheral of the first type according to a script based on information received from... Agent: At & T Legal Department - Gb Attn: Patent Docketing

20100322407 - Servicing calls in call centers based on caller geo-location: Methods are disclosed for servicing incoming calls at a call center based on one or more of the following: the geo-locations of the calling telecommunications terminals; the direction of movement of the calling telecommunications terminals (e.g., north, south, toward a particular geo-location or area, away from a particular geo-location or... Agent: Avaya Demont & Breyer, LLC

20100322406 - Servicing calls in call centers based on estimated call value: Methods for enabling call center agents to adapt their servicing of incoming calls based on the estimated value of the calls are disclosed. In accordance with the first illustrative embodiment, when there is a “high-value” call waiting in the queue while one or more agents are currently servicing lower-value calls,... Agent: Avaya Demont & Breyer, LLC

20100322408 - Data store for assessing accuracy of call center agent service time estimates: A data store (e.g., a relational database, an object-oriented database, an unstructured file system, an in-memory data structure, etc.) and associated methods are disclosed for predicting the accuracy of agent responses in a call center. In accordance with the illustrative embodiment, agents in a call center are prompted at different... Agent: Avaya Demont & Breyer, LLC

20100322409 - Method and apparatus for accessing a contacts database and telephone services: Embodiments described herein provide a method and technique for operating a computing device. An interface is displayed for enabling the computing device to control a voicemail system. The interface includes one or more display objects, wherein each display object is selectable by a user to enter a command input assigned... Agent: Kacvinsky Daisak PLLC (1070)

20100322410 - Electronic device having a display screen: An electronic device includes a base and a display screen. The base includes an upper surface and a plurality of spaced-apart positioning members disposed on the upper surface. The display screen includes a screen body, and a support member connected pivotably to a rear face of the screen body and... Agent: Steptoe & Johnson LLP

20100316195 - Lawful interception of non-local subscribers: The present application relates to monitoring non-local originating calls in a telecommunication system having a local network part and a non-local network part. A monitoring centre is attached to an Intercept Access Point in the local network part. A monitoring request comprising an external target identification is received from the... Agent: Ericsson Inc.

20100316196 - Method and system for warning a party provided with a terminal: A system for warning a party provided with a terminal comprises databases of profile information of the party, environment information of a geographical location, and location information of the terminal. The system is adapted to, based on location information of the terminal, to check whether the terminal locates within the... Agent: Ware Fressola Van Der Sluys & Adolphson, LLP

20100316197 - Method and apparatus for reassignment of classifier probabilities based on dynamic events: A method and apparatus for reassignment of classifier probabilities based on dynamic events is disclosed. In one embodiment, the present invention provides a method for dynamically detecting change in the rate and type of calls, reassigning the natural language classifier probabilities based on the dynamics of the change and routing... Agent: Mr. S. H. Dworetsky At&t Corp.

20100316198 - Caller recognition by voice messaging system: Voice analysis of a subscribers' greeting is used to assist with determining a true identity of a caller. When a greeting is recorded by the subscriber (e.g., the subscriber speaks their voice as part of their default greeting, or a custom greeting for a voice mail system), the system can... Agent: Sheridan Ross P.C.

20100316199 - Distributed record server architecture for recording call sessions over a voip network: Devices, systems, and methods for recording call sessions over a VoIP network using a distributed record server architecture are disclosed. An example recording device for recording segments of a call session includes a record server configured to receive an agent voice data stream and an external caller voice data stream... Agent: Faegre & Benson LLP Patent Docketing - Intellectual Property

20100316200 - Method and apparatus for providing special call handling for valued customers of retailers: The present invention enables users of a network service to register with the network as valued shoppers, thereby allowing them to receive specialized treatment when calling registered retailers. The present invention enables retailers to register with the network, thereby allowing them to set preferred service logic for handling valued customer... Agent: Mr. S. H. Dworetsky At&t Corp.

20100316201 - Private branch exchange systems and methods: The present invention provides a full-featured telecommunications system without the cost and infrastructure requirements of conventional private branch exchange (PBX) systems. A system according to aspects of the present invention comprises a data processing unit and an application controller in communication with the data processing unit. The application controller comprises... Agent: Squire Sanders & Dempsey LLP

20100316202 - Method and apparatus for new subscriber access to telephony features: A method and apparatus for gaining access to communication services includes receiving an initial inquiry for communication service access, collecting equipment information based upon the initial inquiry, sending a non-voice communication to said equipment and receiving a request from said equipment to obtain communication service access. The apparatus includes a... Agent: MoserIPLaw Group / Vonage

20100316203 - Telephone functions for computers: An enhanced telephone emulation computer system including a minidialer program for controlling a computer to add telephony functions which can be invoked from whatever active program is currently controlling the computer. The minidialer program controls the computer to alter its processing depending upon the context existing at the time when... Agent: Intel Corporation C/o Cpa Global

20100316204 - Methods and systems for optimizing online order process flow: A computer-implemented method for optimizing process flow of an online order. The method includes the steps of providing a client device displaying a user interface, presenting a consumer with an information page in the user interface requesting a set of information, including the phone number of the consumer; receiving first... Agent: Edwards Angell Palmer & Dodge LLP

20100316205 - Call routing and prioritization based on location context: Called parties in an enhanced communication system are provided location information associated with a calling party to help them determine whether they should accept the call. Alternatively, automatic call routing may be performed based on location context information associated with the calling party such as whether the caller is calling... Agent: Microsoft Corporation

20100316206 - Phone service method and server for implementing the same: A phone service method includes: receiving a subscription request from a subscriber, which contains a phone number of the subscriber and a phone number specified by the subscriber; in response to the subscription request, assigning a temporary phone number to the phone number of the subscriber with reference to the... Agent: Reed Smith LLP

20100316207 - Conference call hold with record and time compression: The present invention provides methods, devices, and systems for allowing a conference call participant to place a conference call on hold. Additionally, a participant is provided with a number of rejoin and/or hold options that can be executed when the participant puts the conference call on hold and takes the... Agent: Sheridan Ross P.C.

20100316208 - Method and apparatus for busy override in an internet protocol-based telephone system: Method and apparatus for busy override in an internet protocol-based telephone system are described. In some examples, a first communication attempt of a third party is received by a first party, the first party being in an established communication session with a second party over a communication network. A timer... Agent: MoserIPLaw Group / Vonage

20100316209 - Communication acceptance time extender: A communication system allows a receiving party to request additional time to accept a communication. A telecommunications device of a receiving party detects when the receiving party has indicated a desire for an extended period of time in which to accept an incoming communication. A message is sent to a... Agent: Perkins Coie LLP Patent-sea

20100316210 - Automatic call completion in a directory assistance system: A method, system and apparatus for automatic call completion in a directory assistance system in concert with the public switched telephone network (PSTN). In accordance with the present invention, a method for automatic call completion in a directory assistance system can include receiving and processing a directory assistance request from... Agent: Carey, Rodriguez, Greenberg & Paul, LLP Steven M. Greenberg

20100316211 - Private branch exchange communications device: The present invention provides a communications device that helps provide a full-featured telecommunications system without the cost and infrastructure requirements of conventional private branch exchange (PBX) systems. A system according to various aspects of the present invention comprises a processor, a user interface, a communications interface, and a memory coupled... Agent: Squire Sanders & Dempsey LLP

20100316212 - Remote media call center: The call center processing system disclosed enhances the capabilities of traditional call centers. In particular, the processing system allows a call center to receive, aggregate, and index many different types of media obtained from a wide variety of sources and that relate to many different types of incidents. Thus, for... Agent: Accenture Indy 33391 Brinks Hofer Gilson & Lione

20100316213 - System and method for providing instant communication based customer support services using voice recognition: An approach is provided for managed instant communication (or chat)-based customer support services. Data communication is received, at a customer service platform, from a customer requesting assistance. An instant communication session is established between the customer and an agent at the customer service platform. Speech-to-text conversion operation is activated for... Agent: Verizon Patent Management Group

20100316214 - Integrated access device and overcurrent protection method: An integrated access device (IAD) protects overcurrent of a DAA chipset. The IAD periodically detects an on-hook/off-hook state of the DAA chipset, and periodically monitors an OPD state of the DAA chipset upon the condition that the on-hook/off-hook state of the DAA chipset is detected in off-hook state at least... Agent: Altis Law Group, Inc. Attn: Steven Reiss

20100310055 - Call security system: A method and apparatus for reducing the vulnerability of the telecommunications system to unauthorized use that is easy to implement and that can reduce the instances of unauthorized access even during periods when telecommunications personnel are not able to give attention to the traffic on the system. The telecommunications system... Agent: Stolowitz Ford Cowger LLP

20100310056 - Customer-controlled recording: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions... Agent: Central Coast Patent Agency, Inc,- Alcatel Joint Number

20100310057 - Changing redirection information for telecommunications devices via a voicemail system or call handling server: A system and method for updating call redirection information and other communication redirection information. The system is integrated with and accessed by a subscriber via a voicemail system or call handling server. The system may present one or more options to a subscriber to provide call redirection information. The subscriber... Agent: Perkins Coie LLP Patent-sea

20100310058 - Mobile communication terminal and control method thereof: The present invention relates to a mobile terminal and a control method thereof. The method of controlling a mobile terminal in accordance with the present invention includes, when a specific message is received, separating text information and voice characteristic information included in the received message, converting the text information into... Agent: Jae Y. Park

20100310059 - System and method for establishing voice and data connection: A system and method for improved voice and data communication is described. One embodiment includes a method for voice and data communication, the method comprising connecting to a session server; receiving a voice call from an end-user; receiving an end-user phone number for the end-user; transmitting a session request to... Agent: Cooley LLP Attn: Patent Group

20100310060 - Signal transmission method: A signal transmission method includes using a signal integrating device to receive a first digital signal from a network line or to transmit a second digital thereto; feeding the power transmitted from the network line into the first digital signal to form an integrated signal; using a signal converting device... Agent: Edwards Angell Palmer & Dodge LLP

20100310061 - Account number security system with communication system: An account number security system with communication system, which, prior to and after a user uses a specific account number, includes the following steps: (a) dialing up a host server using a communication equipment provided with a specific number; (b) receiving of the incoming call and retrieving the telephone number... Agent: Muncy, Geissler, Olds & Lowe, PLLC

20100310062 - Conveying service invocation information within multimodal conversation systems: Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules,... Agent: Microsoft Corporation

20100310063 - Method and system for placing a communication session on hold: An approach is provided for placing a real-time communication session (e.g., a voice call or a video call) on hold before the called party answers the call. After receiving a communication session request, the communication session is placed on hold until a predetermined time period expires, the called party answers... Agent: Verizon Patent Management Group

20100310064 - Power mode control for a communication device and method for use therwith: A power status signal is received in an integrated circuit that indicates an inductive power status of an off-chip inductive power module and a battery power status of a battery. A power mode is selected based on the at least one power status signal. A power mode signal is generated... Agent: Garlick Harrison & Markison

20100303211 - Method and system for generating a fraud risk score using telephony channel based audio and non-audio data: Disclosed is a method for generating a fraud risk score representing a fraud risk associated with an individual, the method comprising: a) determining a telephony channel risk score from at least one of audio channel data and non-audio channel data of the individual; and b) generating the fraud risk score... Agent: Hahn And Moodley, LLP

20100303212 - Improper connection determination method and communication apparatus: An improper connection determination method includes a closed circuit forming step, a current detection step and a determination step. In the closed circuit forming step, a closed circuit from one of at least two contacts in a telephone connection terminal of a communication apparatus to another one of the at... Agent: Banner & Witcoff, Ltd. Attorneys For Client No. 016689

20100303213 - Method, equipment and digital subscriber line system for spectrum optimization: The embodiments of the present invention disclose a spectrum optimization method and device and digital subscriber line system, the method comprising: calculating according to acquired information of each of respective subcarriers on the DSL line to be optimized to obtain optimized transmission power of a subcarrier to be optimized in... Agent: Leydig, Voit & Mayer, Ltd (for Huawei Technologies Co., Ltd)

20100303214 - One-way voice detection voicemail: A telephone answering system includes a receiver, a detector and a transmitter. The receiver is configured to receive a voice signal. The detector is adapted to detect voice activity on the signal. The transmitter is adapted to transmit an initial prompt. In the event that the detector detects a gap... Agent: Hitt Gaines, PC Alcatel-lucent

20100303215 - Auto-dialer blocking on network: A method and platform for reducing call blocking in a telecommunications network addresses problems caused by the use of auto-dialers and by mass calling events in the network. When a capacity excess is detected, information associated with excess calls, such as the Initial Address Message (IAM), is stored in an... Agent: At & T Legal Department - Canavan

20100303216 - Authenticating a user based on the user's ability to distinguish type-a from type-b sounds: A method of authentication is disclosed. When a user registers with an enterprise, the enterprise instructs the user to select sounds from a selection of sounds. Any sound that the user selects is designated as a “type-A” sound and any sound that is not so designated is deemed a “type-B”... Agent: Avaya Demont & Breyer, LLC

20100303217 - Monitor with network connection function: A monitor includes a video circuit, a modem circuit, and a router circuit. The video circuit controls display of the monitor. The modem circuit is connected to a phone line interface. The router circuit is connected to the modem circuit and a number of network interfaces. The modem circuit enables... Agent: Altis Law Group, Inc. Attn: Steven Reiss

20100303218 - Image display apparatus, image display method, and recording medium recording an image display program: m

20100303219 - Method for including caller-provided subject information in the caller-id display of enterprise telephones: Say John on a PSTN needs to contact Chuck. Chuck's telephone is a SIP, H.323, DCP, or analog endpoint, connected to the PSTN via an enterprise network and gateway. John already knows Chuck's number. Before dialing Chuck's phone number, John navigates to a URL that includes something unique to Chuck... Agent: Sheridan Ross P.C.

20100303220 - Originating locator service: A device receives information associated with a calling party, validates the calling party for an originating locator service based on the calling party information, and sends an instruction to play an announcement requesting information associated with a called party. The device also receives the called party information from the calling... Agent: Verizon Patent Management Group

20100303221 - Integrated chat client with receiving party choice: Phone systems for an integrated chat client service are provided. A representative phone system includes a call processing system operable to check a chat server for accessibility of a calling party chat client associated with a calling party and coupled to the internet, the call processing system being further operable... Agent: At&t Legal Department - Tkhr Attn: Patent Docketing

20100303222 - Stateful home phone service: This application describes a system and associated method for routing messages, such as phone calls. The destination of incoming calls may be determined based on a variety of factors, such as the state of the callee's security system, the date and time, the identity of the caller, and the number... Agent: Banner & Witcoff , Ltd Attorneys For Client Number 007412

20100303223 - Method and apparatus for providing network-based support for announcements for calls awaiting answer when all lines in the multi-line hunt group are busy: A method and system are provided to allow ringback tones that provide personalized ringback greetings on calls that have reached a multi-line hunt group in which all lines are busy. The personalized ringback greeting is continued until an agent is available to answer the call. In one form, if more... Agent: Fay Sharpe/lucent

20100303224 - Assisting contact center agents and customers: A method of receiving a call from a first caller that is requesting for assistance with a product. Once the call center receives the call, a call-processing switch routes the first caller to a first agent. Once the caller is routed to the first agent, a first message is transmitted... Agent: Avaya Demont & Breyer, LLC

20100303225 - System and methods for predicting future agent readiness for handling an interaction in a call center: A system for making outbound calls includes a first node connected to a network for placing outbound telephone calls, a second node connected to the network and accessible to the first node for reporting agent status relative to busy, ready, and time to ready, a number of agent appliances connected... Agent: Central Coast Patent Agency, Inc

20100303226 - Bartering system and method for controlling position in a wait queue in a contact center: A contact center establishes a communication with a user. The communication is placed into a position in a wait queue that has other position(s) with other communication(s) that are waiting to be serviced by contact center agents. An offer is made to the user to change an amount of time... Agent: Avaya Inc. Margaret Carmichael, Docketing Specialist

20100303227 - On-hold call monitoring systems and methods: Systems and methods are provided for monitoring telephone calls that are placed on hold. The telephone calls may be between user electronic devices and call centers, such as customer service departments. In some embodiments, the electronic device can monitor an on-hold telephone call using a background process, which may free... Agent: Kramer Levin Naftalis & Frankel LLP

20100303228 - Method and system for a dual echo canceller: Methods and systems for a dual echo canceller (EC) are disclosed and may include cancelling echo in utilizing a dual echo canceller, wherein said dual echo canceller includes an active echo canceller and an adaptive echo canceller. Filter coefficients may be copied from the adaptive echo canceller to the active... Agent: Mcandrews Held & Malloy, Ltd