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Telephonic communications July category listing 07/09

20090190724 - Method, system and computer program product for facilitating the analysis of automatic line insulation testing data: A method for analyzing automatic line insulation testing (ALIT) data comprising inserting ALIT error data into an ALIT database that includes records for exceptions located in the error data. A number of exceptions occurring on a selected summary date is calculated in response to receiving a summary request from a... Agent: At&t Legal Department - Cc Attn: Patent Docketing

20090190725 - Dial testing system and method: A dial testing system and a dial testing method using the dial testing system are provided. The dial testing system includes a dial testing agent device adapted to perform an automatic dial testing through a network element and control an automatic dial testing result reported by the network element; and... Agent: Leydig, Voit & Mayer, Ltd (for Huawei Technologies Co., Ltd)

20090190726 - End-to-end deployment validation of communication system: End-to-end testing of a communications network, specifically a unified communications network, is accomplished by employing one or more sets of agents controlled by one or more organizers. Agents, capable of initiating, emulating, and recording various aspects of communication, are deployed such that call can be made through a wide range... Agent: Merchant & Gould (microsoft)

20090190727 - Detecting and reporting a loss of connection by a telephone: There is provided a method of detecting and reporting poor voice quality for use by a gateway device. The method comprises facilitating a connection between a telephone and a remote telephone via a network, and detecting a poor voice quality indictor during the connection. The method further comprises capturing, for... Agent: Farjami & Farjami LLP

20090190728 - System and method for providing audible spoken name pronunciations: A system and method for providing a user with an accurate audible pronunciation of a person's name in a non-call environment using the spoken name pre-recorded and saved at the person's Voice Mail system is described herein. An Application Server can obtain an audio file of a person speaking his... Agent: Fay Sharpe/lucent

20090190729 - System and computer program product for predicting churners in a telecommunications network: Data pertaining to interactions between a plurality of customers is obtained. A graph is formed, having a plurality of nodes representing the customers and a plurality of edges representing interactions between the customers. A sub-set of the customers are denoted as previously churned customers. A spreading activation model is applied... Agent: Ryan, Mason & Lewis, LLP

20090190730 - Method and system for using advertisement to sponsor international mobile phone calls for cellular telephone networks: A method for making telephone calls whereby advertisers sponsor free calling minutes to telephone customers. In addition, the platform is useful for placing targeted advertising. To this end, advertisers are allowed to insert audio, text and video advertising in an active telephone connection, typically at the beginning of a circuit... Agent: Morgan, Lewis & Bockius, LLP. (pa)

20090190731 - Tune master caller identification device: Systems for providing a tune master caller identification (ID) device include a telecommunications network and a caller device configured to provide caller identification information for an incoming telephone call, and a tune master caller ID device that is coupled to a telephone device. The tune master caller ID device receives... Agent: At&t Legal Department - Tkhr Attn: Patent Docketing

20090190733 - Musical caller id apparatus and method: An incoming call prompting method is provided. The method includes the step of: providing a data storage for storing a note table, a melodic companion table, and an audio clip database; receiving an incoming call and sending the incoming call to a decoder to phone number of the incoming call;... Agent: PCe Industry, Inc. Att. Steven Reiss

20090190732 - System and method for displaying caller identification information via an instant messaging service: A telephone subscriber registers with a digital telephone service provider (DTSP) to obtain telephone service. The telephone subscriber also registers with an instant messaging service provider (IMSP) and receives a screen name. The telephone subscriber registers the screen name with the DTSP to receive caller identifying information (CID) via instant... Agent: The Marbury Law Group, PLLC

20090190734 - System and method for call handling: A system that incorporates teachings of the present disclosure may include, for example, a call processing element in a communication system having a controller to detect an incoming call directed to a called party, retrieve presence information associated with a plurality of communication devices of the called party, retrieve presence... Agent: At&t Legal Department - As Attn: Patent Docketing

20090190735 - Method and system for enhancing telematics services: A method for enhancing telematics services is disclosed. The method includes capturing a voice print of a user and receiving a verbal request for a telematics service. A voice associated with the verbal request is compared with the captured voice print, and if the voice associated with the verbal request... Agent: Julia Church Dierker Dierker & Associates, P.C.

20090190736 - Communications: A method and system for establishing a conference call is presented. The method uses the Session Initiation Protocol for transporting conference information to a conference server, wherein the conference is represented in a markup language.... Agent: Hewlett Packard Company

20090190737 - Caller authentication system: A disclosed method of authenticating a telephone caller includes receiving an authentication request for the telephone caller that includes a voice recording of the caller and household information indicative of a household, creating a first voice pattern based on the voice recording of the caller, retrieving a second voice pattern... Agent: At&t Legal Department - Jw Attn: Patent Docketing

20090190738 - Methods and systems for propagating information across a network: A method of propagating information across a network may include receiving, from a subscriber mobile device coupled to the network, information associated with a subscriber of a service provider. The information may be sent in response to a setting change associated with the information. The method may also include identifying,... Agent: Pepper Hamilton LLP

20090190739 - Communication assistance system and method: A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of... Agent: Sofer & Haroun LLP.

20090190740 - Systems and methods for routing callers to an agent in a contact center: Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain... Agent: Morrison & Foerster LLP

20090190742 - Customer premises call handling: A computer readable storage medium holding a program element for execution by a processor for processing voice calls. The program element comprises an input interface to receive at a customer premises a signal carrying a call request indicative of an incoming voice call, wherein the call request includes a call... Agent: Finnegan, Henderson, Farabow, Garrett & Dunner LLP

20090190741 - Method of providing routing information to contact center: A contact center receives an image and processes the image to identify useful information. From this information, a routing parameter is obtained for use in routing a contact relating to that image to an agent or other resource of the contact center. In this way a received image can be... Agent: Barnes & Thornburg LLP

20090190745 - Pooling callers for a call center routing system: Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes routing a caller from a pool of callers based on at least one caller data associated with the caller, where a pool of callers includes, e.g., a set of callers that... Agent: Morrison & Foerster LLP

20090190744 - Routing callers from a set of callers based on caller data: Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes pooling incoming callers, and causing a caller from the pool of callers to be routed. The caller may be routed from the pool of callers to an agent, placed in another... Agent: Morrison & Foerster LLP

20090190743 - Separate matching models based on type of phone associated with a caller: Systems and methods are disclosed for routing callers to agents in a contact center. Exemplary methods and systems include using one of a plurality of different methods or computer models for matching callers to agents, the method or model selected based on a type of phone or phone number associated... Agent: Morrison & Foerster LLP

20090190747 - Call routing methods and systems based on multiple variable standardized scoring: Systems and methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. An exemplary method includes combining multiple output variables of a pattern matching algorithm (for matching callers and agents) into a single metric for use in the routing system. The pattern... Agent: Morrison & Foerster LLP

20090190746 - Systems and methods for routing callers to an agent in a contact center: Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain... Agent: Morrison & Foerster LLP

20090190748 - Systems and methods for routing callers to an agent in a contact center: Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain... Agent: Morrison & Foerster LLP

20090190749 - Jumping callers held in queue for a call center routing system: Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes identifying caller data for a caller in a queue of callers, and jumping or moving the caller to a different position within the queue based on the caller data. The caller... Agent: Morrison & Foerster LLP

20090190750 - Routing callers out of queue order for a call center routing system: Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes identifying caller data for a caller of a plurality of callers in a queue, and routing the caller from the queue out of queue order. For example, a caller that is... Agent: Morrison & Foerster LLP

20090185664 - System and method for qualifying telephone lines for very-high-bit-rate digital subscriber line service: A method for qualifying a telephone line for very-high-bit-rate digital subscriber line (“VDSL”) service is disclosed. Generally, a telephone line for VDSL service is prequalified based on a length of the telephone line. A VDSL rate of the telephone line is measured and it is determined whether to qualify as... Agent: At & T Legal Department - Bhgl Attn: Patent Docketing Room 2a-207

20090185665 - Method and server/module for service configurations test: The present application discloses a server or corresponding module that includes a communication unit configured to receive, from a first terminal, a request including at least an identification of a second terminal. The server further includes a processor unit configured to control, based on the request, the communication unit. The... Agent: Harrington & Smith, PC

20090185666 - Method, system and server for tracing services: A method, system and device for tracing services are provided. The method includes includes: receiving a service tracing request message which carries information on the service to be traced and the callback information; tracing the service according to the information on the service to be traced and obtaining the feedback... Agent: Darby & Darby P.C.

20090185667 - Content delivery during call idle time: A method for effective utilization of call idle time, including automatically detecting that a first person using a phone has initiated a phone call to a second person, and that the second person has not yet answered the call, wherein the phone is operative in an idle mode to present... Agent: Soquel Group, LLC

20090185668 - Method and device for dispatching an alert message in a network: This method for dispatching an alert message in a telecommunications network comprises a step (E20) of receiving a multimedia stream emitted by a calling device having emitted a call to a called device, and a step (E30) of transmitting to the called device, during the call setup phase, at least... Agent: Drinker Biddle & Reath LLP Attn: Patent Docket Dept.

20090185669 - System and method for karaoke style ringback tones and karaoke style ringtones: A system and method are described for permitting a telephone user to customize the identification of a call setup process. The telephone user is permitted to create a karaoke style recording by causing an underlying musical track to be mixed with the voice of the user. The karaoke style recording... Agent: Cook Alex Ltd

20090185670 - Method and apparatus for using a user message from a caller terminal as a call alert for a callee terminal: The invention includes a method and apparatus for using a user message from a caller terminal as a call alert for a callee terminal. In one embodiment, a method for providing a user message from a caller terminal as a call alert includes detecting a request at the caller terminal... Agent: Wall & Tong, LLP/ Alcatel-lucent Usa Inc.

20090185671 - Method for setting up a communication connection and a private branch exchange for carrying out the method: A method for setting up a communication connection between a calling communication terminal and another communication terminal belonging to a group in a communication network selected by the calling party dialing an allocated group telephone number, the other communication terminal being selected by an exchange unit of the selected communication... Agent: Sheridan Ross P.C.

20090185672 - Method for reporting activity of multi-appearance call-center agent: A method and apparatus are provided for monitoring activities of a plurality of agents servicing a plurality of calls for an organization. The method includes the steps of monitoring a plurality of applications on a terminal of an agent of the plurality of agents, detecting selection of an application of... Agent: Jon P. Christensen Welsh & Katz, Ltd.

20090185673 - Voice-over-ip call recording in call centers: An apparatus and methods are disclosed for recording calls in a Voice over Internet Protocol (VoIP)-based call center. In accordance with the illustrative embodiment, one of a plurality of data-processing systems in the call center is selected for each call to decompress and decrypt the call's media stream(s). The selection... Agent: Avaya Demont & Breyer, LLC

20090185674 - Communication system: In an embodiment, a method for removing an echo component is a first signal received at an audio input device includes outputting a second signal from an audio output device, receiving at the audio input device the first signal wherein the echo component in the first signal is the result... Agent: Hamilton, Brook, Smith & Reynolds, P.C.

20090185675 - Method and device for invoking earpiece application program: The embodiments of the present invention disclose a method and a device for invoking earpiece application program. The method includes: detecting whether an earpiece is connected or not; and displaying a prompt list of all applications supporting the earpiece in terminal equipment when detecting that the earpiece is connected. The... Agent: Leydig, Voit & Mayer, Ltd (for Huawei Technologies Co., Ltd)

20090180596 - System and method for broadcasting packetized voice messages: A system and method are disclosed for broadcasting Voice over Internet Protocol (VoIP) messages. A method incorporating teachings of the present disclosure may include receiving an indication that a message should be delivered to a plurality of recipients. In response, contact information for the plurality of recipients may be identified,... Agent: Toler Law Group

20090180597 - Smart messages for unified messaging and calltree integration: In an integrated unified messaging (UM) and interactive voice system, a unified messaging application server provides a plurality of different types of messages. The unified messaging application server is responsive to a media server which serves the different types of messages to at least one user device. The unified messaging... Agent: At & T Legal Department - Gb Attn: Patent Docketing

20090180598 - Visual voice messaging state synchronization: Managing shared voice messages across the multiple voice messaging systems of the various recipients of a message. A server may act as a gateway and may interact with the multiple voice messaging systems and multiple user devices of the recipients. The server may retrieve voice messages from the sender voice... Agent: Workman Nydegger 1000 Eagle Gate Tower

20090180599 - System and method for delivering targeted promotional announcements over a communications network: A method for delivering targeted promotional announcements comprising: associating a financial card account with a subscriber; receiving an instruction to connect a call from the subscriber to a called party; selecting a promotional announcement from a plurality of promotional announcements based on information derived from the financial card account; delivering... Agent: Lerner, David, Littenberg, Krumholz & Mentlik

20090180600 - Telecommunications least cost routing system: Methods, systems, and apparatus for populating a least cost routing database. In one aspect, a method includes receiving from a carrier a bid for routing a telephone call to a destination; automatically loading the received bid into a least cost routing database to generate an updated least cost routing database;... Agent: Fish & Richardson, PC

20090180601 - Systems and methods for providing selectable options to a calling party on-hold: Systems and methods are disclosed for providing selectable options to a calling party while the calling party is on hold. A call from the calling party is received and the calling party is placed on hold. While on hold, the calling party is provided with a plurality of selectable options.... Agent: At&t Legal Department - Wk Attn: Patent Docketing

20090180603 - Communications system and gateway: According to one aspect of the present invention, there is provided a method, in a communication gateway, of forwarding a call establishment request from a caller of a first network to a subscriber of a second network, comprising: receiving from a caller a call establishment request intended for a subscriber;... Agent: Hewlett Packard Company

20090180602 - Contextual call routing by calling party specified information through called party specified form: Context-based call routing is provided in a unified communication system by enabling subscribers to define a routing document, which is published by the communication system to callers who subscribe to a presence of the called party. Through publication of the context-based routing information, callers are enabled to make selections between... Agent: Merchant & Gould (microsoft)

20090180604 - Methods, systems, and products for redirecting calls: Methods, systems, and products are disclosed for processing a call. When the call is received, processing of the call is suspended. A database is queried for a calling number and a called number associated with the call. A network address associated with the calling number and with the called number.... Agent: At&t Legal Department - Sz Attn: Patent Docketing

20090180605 - Method for protecting incoming calls in coloring ring back tone service: A method for protecting incoming calls in coloring ring back tone service, wherein comprising: the service switching point device sends a message for triggering intelligent networks service to the service control point device; the service control point device instructs the service switching point device to connect the call to the... Agent: Hamre, Schumann, Mueller & Larson, P.C.

20090180606 - Method, device and program for calculating number of necessary agents: The optimum number of agents necessary for contact-center jobs is dynamically calculated in accordance with actual operations. A method of making the same controllable and a computer program to realize such calculation and method are provided. A necessary number-of-people calculating means (4) theoretically calculates the necessary number of people in... Agent: Novak Druce + Quigg LLP

20090180607 - Skills-based communication routing: A skills-based method for routing an incoming communication includes determining a task associated with the incoming communication. The method also includes routing the incoming communication, based on the task, to be serviced by a pool of selected agents. The pool of selected agents includes agents from a first virtual group.... Agent: Greenblum & Bernstein, P.L.C

20090180608 - User-controllable equalization for telephony: A system, method and apparatus is described that permits a user to configure or select the manner in which an audio signal transmitted or received over a telephony system, such as a wideband telephony system, is shaped or equalized. An implementation of the present invention allows a user to configure... Agent: Fiala & Weaver, P.l.l.c. C/o Cpa Global

20090175422 - System and method for handling communications presented to a special number answering position: A system for handling communications presented in a first messaging protocol to a special number answering position using a second messaging protocol includes a translating unit coupled with the special number serving network and coupled with the answering position. The translating unit includes a plurality of first entries, a plurality... Agent: Michelle A. Zarinelli C/o West Corporation

20090175423 - Method and system for utilizing information for efficient recording solutions in a complex multi-media recording environment: System and method for recording telephone calls comprising receiving computer telephony integration fields from first and second sources, identifying which of the CTI fields are physical CTI fields to be used for locating audio to be recorded, identifying which of the CTI fields are logical CTI fields, identifying one of... Agent: Pearl Cohen Zedek Latzer, LLP

20090175424 - Method for providing service for user: A voice-based classification method authenticates a user for a service which is reserved for a predetermined user group and is provided via a communication link in response to a request received from the user over a first communication link in an access control unit for access to the service. Over... Agent: Staas & Halsey LLP

20090175425 - Outgoing voice mail recording and playback: Systems and methods for enabling users to listen to outgoing voice mail messages are provided. These systems and methods record an audio file corresponding to a voice message being left by a user during an outgoing telephone call to a recipient, link the audio file to contact information associated with... Agent: Apple Inc./bstz Blakely Sokoloff Taylor & Zafman LLP

20090175426 - Methods, systems and computer program products for providing access to personal profiles in communications systems: Methods of switching personas associated with an asserted identity by determining a selected persona based on at least one of a sequence of digits entered during initiation of a call are provided. The at least one of the sequence of digits indicates a request for a persona associated with an... Agent: At&t Legal Department - Mb Attn: Patent Docketing

20090175427 - Intelligent switching system for voice and data: A teleconferencing system for voice and data provides interconnections among user sites via a central station. User stations at user sites each alternate operation between a data mode connecting a user computer and modem to a user telephone communication path and a voice mode connecting a telephony circuit to the... Agent: Schmeiser, Olsen & Watts

20090175428 - Method for managing transient telephone contacts: A method for managing transient telephone contacts including capturing a telephone call identifying information related to a telephone communication, associating the telephone call identifying information with a telephone number related to the telephone communication, and providing the telephone call identifying information in response to a telephone operation involving the telephone... Agent: Cantor Colburn LLP - IBM Lotus

20090175429 - System and method for selecting and delivering content into media playback applications: A system, method, and computer program product for selecting and delivering content to a telephony application includes receiving a request from a telephony service for interactive content, initiating a method call to a content selection system, and selecting a content item. Instructions for playing the selected content item are sent... Agent: Nixon Peabody, LLP

20090175430 - Call handling for incoming telephone calls: Provided is a method for handling telephone calls directed to a telephony connection associated with a plurality of telephone numbers, wherein incoming calls made to the plurality of telephone numbers are announced by different ring tones. The method comprises receiving over the telephony connection a signal carrying ring tone information... Agent: Finnegan, Henderson, Farabow, Garrett & Dunner LLP

20090175431 - Method and system for providing directory assistance to erroneous telephone calls: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other internal and external information... Agent: Lesavich High-tech Law Group, P.C.

20090175432 - Automatic telephone number favorites list: A system stores a set of telephone numbers dialed by a user. The system selects a subset of telephone numbers from the stored set of telephone numbers as the user's favorite telephone numbers based on one or more first scores, where the one or more scores include a frequency score... Agent: Verizon Patent Management Group

20090175433 - Method and system for providing directory assistance to erroneous telephone calls: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers... Agent: Lesavich High-tech Law Group, P.C. Suite 325

20090175434 - Universal linking gateway between telephonic devices: A universal linking gateway interfaces between a local network of one or more local phones, such as analog phones or PBX phones, a plurality of cell phones and multiple service lines, including a public switched telephone network. Implementation of industry standard protocols such as hookflash signals enable a simplistic local... Agent: Sean W. Goodwin

20090175435 - Method and apparatus for determining internal user for call center system: The disclosure relates to a method and apparatus for determining an internal user for a call center system. The information servicing function provided in the existing communication networks may be utilized in the invention. After a call initiated from an internal user for a call center system to an external... Agent: Darby & Darby P.C.

20090175436 - Call center application data and interoperation architecture for a telecommunication service center: A call center application data and interoperation architecture provides a centralized design for managing applications providing call center functionality. The architecture integrates information flow using a mater data repository for all applications for all aspects of a call center operation. The architecture provides employee information at defined levels through the... Agent: Accenture Chicago 28164 Brinks Hofer Gilson & Lione

20090175437 - Call transfer between differing equipment: Generally, the invention is a device, method, and system for transferring a communication session from a first call center to a second call center. An exemplary system may have a first call center and a second call center. The first call center may have a first call management device, a... Agent: Bourque & Associates Intellectual Property Attorneys, P.A.

20090175438 - Dynamic connection distributor: The invention relates to a dynamic call connection distributor (DCD) comprising—an agent pool (AP), comprising information of call agents (CA), said agent pool is at least partly configurable by a plurality of individual call agents (CA), —a recipient dialer (RD), comprising circuitry for dialing at least one number of predefined... Agent: Altera Law Group, LLC

20090175439 - Telephone accessory device and system for hands free operation: A telephone accessory device and system for facilitating communication between a wireless headset and wireline telephone. The telephone accessory device includes a device body configured to rest on top of a base of the corded telephone, a device platform connected to the base portion and configured to support a corded... Agent: Paul, Hastings, Janofsky & Walker LLP

20090175440 - Metallic panel assembly having multilayer arrays of micropores: A metallic panel assembly having multilayer arrays of micropores includes a backlight module and a panel body. The backlight module is constituted of a first and a second light-guiding plate. First and second light-guiding microstructures are provided on the first and second light-guiding plates. A first and a second set... Agent: Hdls Patent & Trademark Services

20090168972 - Methods and apparatus to perform line testing at customer premises: A data analyzer operative to be located at a customer premises, causes the transmission of a probing signal into at least one telephone line. The data analyzer computes a parameter that represents a characteristic of at least one telephone line based upon at least a measured reflected probing signal.... Agent: Blakely Sokoloff Taylor & Zafman LLP

20090168973 - System and method for evaluating and troubleshooting a digital subscriber line system: Disclosed is a method and system for evaluating and troubleshooting a DSL system in a plurality of DSL systems having a common static characteristic. The plurality of DSL systems are ranked based on a ranking characteristic different than the common static characteristic.... Agent: At & T Legal Department - Ws Attn: Patent Docketing

20090168975 - Diagnostic and intervention tools for emergency medical dispatch: A system and method assists an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency medical dispatch protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to determine a vital sign of a patient based on... Agent: Stoel Rives LLP - Slc

20090168974 - Vehicle emergency call handling and routing to psaps: A method of facilitating emergency calls from a vehicle includes receiving a call, transmitting data from a vehicle telematics unit to a call center, obtaining the location of the vehicle at the call center, determining at the call center that emergency help is needed, accessing an emergency routing database and,... Agent: General Motors Corporation C/o Reising, Ethington, Barnes, Kisselle, P.C.

20090168976 - Voice recognizing apparatus, voice recognizing method, and program for recognizing voice: In a voice recognizing apparatus, a voice recognizing method, and a program for recognizing voice are provided to carry out voice recognition with high precision. When a call receiving unit in which a plurality of telephone numbers for receiving are assigned to respective contents of calls receives a call from... Agent: Foley And Lardner LLP Suite 500

20090168977 - Apparatus and methods incorporating presence dynamics: A method for enhancing connect probability in outbound calling comprises steps of (a) collecting presence data related to web activity over time for a plurality of persons and storing the presence data for each person associated with at least one contact address for the person; (b) selecting a person or... Agent: Central Coast Patent Agency, Inc

20090168978 - Video on hold for voip system: A system for placing a telephone call on hold and presenting video to the user that has been placed on hold comprises video on hold arbiter that either is a part of the server or the switch of an IP telephony system. The video on hold arbiter comprises a hold... Agent: Fenwick & West LLP

20090168979 - System and method for determining a telecommunications address: Disclosed is a method and system for determining a telecommunications address of a location. A telephone call from a caller located at the location is received. Location data associated with the received telephone call is then obtained. The telecommunications address can then be determined from the location data.... Agent: At & T Legal Department - Ws Attn: Patent Docketing

20090168980 - Report data capture via billing module: A system for reporting telecommunications system usage data related to a telecommunications service. The system includes a network controller that captures telecommunications service billing data and reporting data, and populates a base module with the billing data and a local use module with the reporting data. The system also includes... Agent: At & T Legal Department - Gb Attn: Patent Docketing

20090168981 - Apparatus and methods for managing communication between parties: Increasing use is being made of XML procedure calls to control and integrate telecommunications networks with other IT equipment. XML messages are verbose and include information which is not required merely to monitor activity in the network for purposes such as billing and authentication. The use of XPath or XQuery... Agent: Barnes & Thornburg LLP

20090168982 - System and method for providing caller id service in a multi-region cable network: A system and method for providing caller ID in a multi-region cable network. Caller identifying (CID) information of an incoming VoIP call is provided to a digital telephone subscriber through a video termination device (VTD) using a path that is different from the path by which the VoIP call packets... Agent: The Marbury Law Group, PLLC

20090168983 - Caller controlled time demarcation system: A method and system for providing a caller-controlled demarcation service is described. An embodiment of the present invention is advantageously implemented as an advanced service in an intelligent telecommunications network. An embodiment of the present invention allows the user to specify an interval for a telephone communication. A telecommunication switch... Agent: At&t Legal Department - Cc Attn: Patent Docketing

20090168984 - Audio processing for multi-participant communication systems: Audio processing is provided to determine whether an audio issue is present within a multi-participant communication system such as a teleconference or videoconference bridge or a trunk dispatch system. Audio issues such as background noise, background conversations, or other unwanted audio that is being interjected into the multi-participant conversation and... Agent: At&t Legal Department - Wk Attn: Patent Docketing

20090168985 - Method and apparatus for an internet protocol multimedia subsystem-based three-way call: A communication system provides for an Internet Protocol Multimedia Subsystem (IMS)-based three way call. A mobile station (MS) that receives an invitation to participate in a call determines to switch the call to a three way call. The MS conveys a request to an IMS network to switch the call... Agent: Motorola, Inc.

20090168986 - Methods and apparatus to route a communication session directly to a voicemail mailbox: Methods and apparatus to route a communication session directly to a voicemail mailbox are disclosed. An example method includes receiving a communication session initiation message from a caller at a source telephone number, the communication session initiation message including a destination telephone number and a direct voicemail feature identifier, determining... Agent: At&t Legal Department - Hfz Attn. Patent Docketing

20090168987 - Method and system for providing directory assistance to erroneous telephone calls: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers... Agent: Lesavich High-tech Law Group, P.C. Suite 325

20090168988 - Implementing feature interactions between an ain-based service and a switch-based forwarding service: The present, invention provides a method and system for implementing feature interactions between an AIN-based service and a switch-based call-forwarding service. In the present invention, the switch-based call-forwarding generates an Off-Hook Delay (OHD) trigger. In response, the SSP suspends call processing and sends the forward-to number to the SCP. Based... Agent: Qwest Communications International Inc.

20090168989 - Customer-enabled evaluation and and control of communication center agent contact: A communication center has agents operating at workstations and enabled to interact with customers, a router for routing incoming transactions from customers to agents, and routing rule sets associated with specific customers. Individual ones of the rule sets include one or more contact constraints set by the customer associated with... Agent: Central Coast Patent Agency, Inc

20090168990 - System for facilitating loosely configured service worker groups in a dynamic call center environment: A system for soliciting and activating one or more groups of workers to service contact center business includes an interface accessible to the one or more groups for accepting group registration data, publishing contact center business and for enabling the groups to subscribe to receive business; a data repository for... Agent: Central Coast Patent Agency, Inc

20090168991 - Method and system for dynamic tracking and assignment of agent resources within a contact center: A system for telephone campaigns includes a contact server for placing outbound contacts, a contact router for routing answered outbound contacts to available agents, and a statistical server for monitoring and serving current agent statistics ahead of each outbound contact or set of contacts initiated on behalf of two or... Agent: Central Coast Patent Agency, Inc

20090168992 - Monolithic solid state relay circuit for telecom wireline applications: Methods and apparatus for utilizing a solid state relay arrangement as a part of a protection scheme for a telecom wireline card suitable are disclosed. According to one aspect of the present invention, a line card that is suitable for use in an optical network device includes an electrical port,... Agent: Edell, Shapiro & Finnan, LLC

20090168993 - Echo canceler: A state deciding unit 2 makes a decision of double talk when both received signal and transmission signal are in a speech burst, and when the amount of reduction in an echo removal level per prescribed time period exceeds a predetermined threshold, the echo removal level being represented as a... Agent: Birch Stewart Kolasch & Birch