Telephonic communications inventions 06/09

20090161835 - Method and apparatus for identifying a fault in a communication path: A system that incorporates teachings of the present disclosure may include, for example, an echo measurement device having a controller to transmit a test signal in a communication path which is looped back at an end point identified as having an echo problem. The test signal can be transmitted at... Agent: At&t Legal Department - As Attn: Patent Docketing

20090161836 - Method of vehicle notification of call center service interruptions: A method of regulating data transmissions used with telematics-equipped vehicles. The steps include establishing a period of anticipated call center service outage, notifying a plurality of telematics units of the period of anticipated call center service outage, storing that outage information at the plurality of telematics units, and then when... Agent: General Motors Corporation C/o Reising, Ethington, Barnes, Kisselle, P.C.

20090161837 - Method and system for verifying the status of 911 emergency telephone services: A method and system allow a subscriber to test emergency 911 telephone services routed from the subscriber's location over a network to a response center. An alternative dialing code (*911) is provided for testing, and when a call placed by a subscriber to the alternative dialing code is received in... Agent: At & T Legal Department - Lazaroff

20090161838 - Automated multimedia call center agent: An automated multimedia call center device may receive a verbal request for information from a user device during a multimedia session between the automated multimedia call center device and the user device. The automated multimedia call center device may further obtain a group of recognition results for the verbal request... Agent: Verizon Patent Management Group

20090161839 - System and method for marketing and providing greetings: Systems, methods, and apparatuses for sending audio greetings and messages to third parties. For example, a unique access code can be provided to a sender. In addition, a communication can be received from the sender. In particular, the communication can include the selection or generation of audio content to include... Agent: Workman Nydegger 1000 Eagle Gate Tower

20090161840 - System and method for guest voicemail box: A system and method for establishing guest mailboxes. User input to partition a voicemail box of a user is received to create a guest voicemail box. The voicemail box is partitioned to create the guest voicemail box. An access number is established for the guest voicemail box. The guest voicemail... Agent: Sonnenschein Nath & Rosenthal LLP

20090161841 - System and method for providing message-based communications via a centralized voice message server: A system and method for providing message-based communications via a centralized voice message server is provided. A plurality of communication devices are interfaced over a data network. A session is initiated upon receipt of a sign-in request from one of the communication devices. An identity of a user associated with... Agent: Cascadia Intellectual Property

20090161842 - Interactive web interface for interactive voice response: Described are a system and method for establishing a communication session between an end user and a communication destination of an interactive voice response (IVR) system. A click-to-call server transmits a web page over a network for display in a browser window at a client system. The web page presents... Agent: Guerin & Rodriguez, LLP

20090161843 - Delayed multimedia session: Described are a system and method for multimedia communications over a communication network between a calling party and a called party. A request to establish a SIP (session initiation protocol) session with the called party is received from a SIP-enabled communication device of the calling party. In response to the... Agent: Guerin & Rodriguez, LLP

20090161844 - Communications method with transmission of additional information: A communications method for transmitting additional information relating to a call process using a first subscriber's station to set up a communications context with a second subscriber's station for the transmission of data or information. Additional information including at least one of audio, image and video data is transmitted to... Agent: Darby & Darby P.C.

20090161845 - Enhanced phone call context information: While participating in a telephone call, a communication device displays information relating to the other party to the call, thereby providing a context for the call. In particular, a microprocessor executes a context module to perform a lookup in a database for data items related to a party to the... Agent: Ridout & Maybee LLP

20090161846 - Method and apparatus for improving call yields when contacting patients who are due for a visit but do not have a scheduled appointment: A method and apparatus for improving call yields and reducing redundant calls while contacting patients who have not responded to reminders to schedule a return appointment, or who are due for a visit according to accepted standards of care or office policies, but have not scheduled an appointment. The patient... Agent: Michael O. Scheinberg

20090161847 - System and method for remotely diagnosing and reporting failures in network equipment: A system and method for initiating a telephone call to a telephone line that is connected to a modem and an answering machine, the modem being configured to connect to the telephone call prior to the answering machine, determining whether the modem has connected to the telephone call, determining, if... Agent: At & T Legal Department - Fkm

20090161848 - Method of restricting use of a packetcable sip or ncs e-mta line to fax-only: A fax-only MIB stores a value that is used as a counter of a timer. Upon initiating or receiving a call at an endpoint with which the fax-only MIB value is associated, a user device that provides the endpoint begins a timer based on the MIB value. During the timer... Agent: Arris International, Inc

20090161849 - Call center queue management: Call center queue management includes a method for calculating an average capability for each of a plurality of agents obtaining call completion data for each agent. The call completion data is used to calculate a historical average for each agent. The historical average is used to calculate an average capability... Agent: Haynes And Boone, LLPIPSection

20090161850 - Efficient mechanism for the management of call/session event information for near real-time causal analysis: A method, event information processing system, and wireless communication system capture call/session event information. A series of call/session event information sets (128) is received. Each call/session event information set is classified into one of a normal behavior equivalence category and an abnormal behavior equivalence category. An individual call/session event record... Agent: Fleit, Gibbons, Gutman, Bongini & Bianco P.l.

20090161851 - Originating simultaneous ring services: A device receives information associated with a calling party, and validates the calling party for an originating simultaneous calls service based on the calling party information. The device also receives information associated with a called party, retrieves called party destination information based on the called party information, and sends an... Agent: Verizon Patent Management Group

20090161852 - Method and system for managing telephone number allocation: A system and method in accordance with exemplary embodiments may include receiving, from a customer, limitation data associated with managing telephone number allocation, determining a limitation threshold based on at least the limitation data, allocating one or more telephone numbers to a customer based on at least the limitation threshold,... Agent: Verizon Patent Management Group

20090161853 - System and method of delivering ringback audio content: A system and method of delivering ringback audio content are disclosed. In one embodiment, the method includes receiving a connection request at an originating serving call session control function (S-CSCF) network element. The connection request indicates that a caller device has placed a call to a destination device associated with... Agent: At&t Legal Department - Lnap Attn: Patent Docketing

20090161854 - System and method of providing ringback video: A system and method of providing ringback video are disclosed. In one embodiment, the method includes receiving a connection request at an originating serving call session control function (S-CSCF) network element. The connection request indicates that a caller device has placed a call to a destination device associated with a... Agent: At&t Legal Department - Lnap Attn: Patent Docketing

20090161855 - System and method for hold and re-ring: A system and method for transferring calls. A voice communication is received. The voice communication is placed on hold in response to receiving user input. Multiple phones are rung simultaneously in response to receiving the user input. The voice communication is connected to one of the multiple phones in response... Agent: Sonnenschein Nath & Rosenthal LLP

20090161856 - System and method for an online speaker patch-through: Systems and methods described herein may be incorporated into a “service marketplace” system that matches users with potential information or service providers and establishes a real-time communications connection between the user and a selected information provider. In one embodiment, an alternate is selected for the user when the service provider... Agent: At&t Legal Department - Gt Attn: Patent Docketing

20090161857 - Vendor facility customer assignment: A system and method for assigning initiated communications to a particular branch, location, or facility associated with a vendor are disclosed. An exemplary system may include an assignment server in communication with a data network that includes a primary data line for a vendor having a plurality of associated vendor... Agent: Verizon Patent Management Group

20090161858 - Contact server for call center: The present invention is a Contact server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a... Agent: Verizon Patent Management Group

20090161859 - Method and apparatus for intelligent processing of suspend and resume operations in a call center: Methods and apparatus are provided for processing “on hold” commands in a call center. A communication dialog is processed by storing a checkpoint containing a context of the communication; monitoring the communication dialog for an “on-hold” condition; and suspending the communication dialog when the “on-hold” condition is detected The “on-hold”... Agent: Ryan, Mason & Lewis, LLP

20090161860 - Scalable and flexible processing of digit maps and dial strings: An exemplary system and method are directed t receiving a dial plan. The dial plan is parsed into a plurality of expressions. Then there is a determination of at least one expression element for each of the plurality of expressions. A rule is associated with the at least one expression... Agent: Verizon Patent Management Group

20090161862 - Angle variable mechanism and desktop apparatus: According to one embodiment, an angle variable mechanism includes: a fixed unit that has guide surfaces and coaxial shaft portions; a movable unit that includes an outer surface, a concave portion having side surfaces, guide grooves, and notches; and a lock member that is swingably supported with the fixed unit... Agent: Blakely Sokoloff Taylor & Zafman LLP

20090161861 - Desktop apparatus: A desktop apparatus includes: a base that has a bottom wall and an inclined portion; a front cover that is detachably fixed to the inclined portion and has an apparatus operation panel disposed opposite to the bottom wall; and a plurality of connectors that are provided on the front cover... Agent: Blakely Sokoloff Taylor & Zafman LLP

20090154657 - Methods and systems for compensation for alien crosstalk between connectors: The present invention relates to methods and systems for minimizing alien crosstalk between connectors. Specifically, the methods and systems relate to isolation and compensation techniques for minimizing alien crosstalk between connectors for use with high-speed data cabling. A frame can be configured to receive a number of connectors. Shield structures... Agent: Merchant & Gould PC

20090154658 - Dynamic vocoder assignment in a communication system: An apparatus and method for dynamic vocoder assignment in a communication system that supports multiple vocoders includes a first step (30) of detecting changing a call environment in a group call. A next step (32) includes dynamically determining a list of vocoders in order of system preference in response to... Agent: Motorola, Inc.

20090154659 - Reverse 911 using multicast session internet protocol (sip) conferencing of voice over internet protocol (voip) users: A reverse 911 system uses voice over Internet Protocol (VoIP)/Session Internet Protocol (SIP) conferencing. An emergency alert message may be a text, video, MMS, hyperlink and/or image communicated simultaneously to multiple VoIP users via a SIP conference. Multiple SIP conferences may be cascaded to communicate with a larger number of... Agent: Manelli Denison & Selter PLLC,

20090154660 - Voice mail apparatus and control method of voice mail apparatus: According to one embodiment, a voice mail apparatus includes a voice processor which processes voice messages by a arbitrary processing gain, a gain controller which monitors a signal level of an output signal of the voice processor, and controls the processing gain of the voice processor to change the signal... Agent: Blakely Sokoloff Taylor & Zafman LLP

20090154661 - Voice mail apparatus and control method of voice mail apparatus: According to one embodiment, a voice mail apparatus includes a first determining module which determines whether a dual tone multi frequency (DTMF) signal for identifying a processing request of the voice message is contained in a received signal by detecting and comparing a first parameter of a transmission signal from... Agent: Blakely Sokoloff Taylor & Zafman LLP

20090154662 - Multimedia terminal adapter and a message processing method: A multimedia terminal adapter connected with a user telephone includes a message recording module, a first notifying module, a second notifying module, and a message playing module. The message recording module records a voice message of the user telephone. The first notifying module signals a displaying module to produce a... Agent: PCe Industry, Inc. Att. Steven Reiss

20090154663 - Self-provisioning, notification, retrieval, and submission of visual voice mail: A method includes receiving from a visual voice mail (VVM) client a request to access VVM services and determining whether VVM services have been previously activated. The method further includes providing a negative response to the VVM client if it is determined that VVM services have not been activated and... Agent: Verizon Patent Management Group

20090154664 - Method and apparatus for dynamically generating color ringback tones: A system and method for providing dynamically generated information to a caller during the ringing state of a telephone call. In one example, color ringback tones may be used in conjunction with text-to-speech technology and caller ID services to provide personalized audio messages. These messages may be generated in real... Agent: Weingarten, Schurgin, Gagnebin & Lebovici LLP

20090154665 - Authenticated audiographs from voice mail: Aspects of the present invention relate to improved systems and methods adapted for receiving and storing a voice recording and transmitting the recording to an Internet social networking website. The method and systems of the present invention include receiving a voice recording at a server from a telecommunications client, associating... Agent: Strategic Patents P.C..

20090154666 - Devices and methods for automating interactive voice response system interaction: Disclosed are devices and methods for receiving, by a telephone device, data of an Interactive Voice Response (IVR) menu tree that is made available to the telephone device by a server of a remote database, or in the alternative, is made dynamically available to the telephone device. In an embodiment,... Agent: Motorola Inc

20090154668 - Managing visual voicemail from multiple devices: A network device may include a memory to store a database including voicemail message information associated with a voicemail mailbox, a transmitter, and a receiver. The transmitter may send a notification to each of a plurality of communication devices, the notification including an indication of a number of new voicemail... Agent: Verizon Patent Management Group

20090154667 - Multiple visual voicemail mailboxes: A network device may include a memory to store an aggregate database. The aggregate database may store aggregate voicemail message information, the aggregate voicemail message information including voicemail message information associated with a first device number and voicemail message information associated with a second device number. The network device may... Agent: Verizon Patent Management Group

20090154669 - Creation and management of voicemail greetings for mobile communication devices: Methods, graphical user interfaces and devices for creation and management of voicemail greetings are disclosed. A user of a mobile communication device can create and manage multiple voicemail greetings. In one aspect, a user of a mobile communication device can create customized voicemails. The customized voicemails can be assigned to... Agent: Technology & Innovation Law Group, PC

20090154670 - Providing advanced calling features from a multimedia terminal adaptor: An incoming call is received. Prior to transmitting a first ringing signal for the incoming call, an advanced calling feature signal is transmitted to customer premises equipment (CPE) on a local line at the customer premises. Then, the first ringing signal is transmitted to the CPE via the local line.... Agent: Motorola, Inc. Law Department

20090154671 - Communication system and method: A communication system is disclosed which is arranged to cause establishment of a connection between a first system that is a party to a call, or is a party to a call being initiated, and a second system. The first and second systems are arranged to communicate via said connection.... Agent: Leason Ellis LLP

20090154672 - Path setting method of integrated switch for simultaneously providing real-time mobility of ip address and telephone number: Provided is a path setting method of an integrated switch for simultaneously providing real-time mobility of an IP address and a telephone number. The path setting method of an integrated switch constructs an information pair of the telephone number and the IP address and transmits a voice call and a... Agent: Staas & Halsey LLP

20090154673 - Line control apparatus, line control method, and computer-readable storage medium: A line control apparatus having a first interface for connecting to a telephone line, a second interface for connecting to a facsimile apparatus, and a third interface for connecting to a telephone, includes: a first detecting unit that detects a calling signal transmitted from the telephone line and a second... Agent: Canon U.s.a. Inc. Intellectual Property Division

20090154674 - Selective pre-authorized credit for incoming calls: Establishing a connection from a caller to a user using a pre-authorized credit from the user is described. A processor identifies one or more source identifications (IDs) for receiving pre-authorized credit for the incoming call. One or more destinations are specified to receive the incoming call. The processor defines a... Agent: Senniger Powers LLP (msft)

20090154675 - System and method of real-time call processing and billing: The prepay telecommunications system (60) includes a prepay call management platform (50) which is directly coupled to a telecommunications carrier switch (24). A customer database (116) is coupled to the prepay call management platform (50) for storing prepay customer data, and a plurality of customer interface facilities (62, 64, 66,... Agent: Wolf Greenfield & Sacks, P.C.

20090154676 - System and method to determine and deliver quotes for distance-sensitive communication links from multiple service providers: To facilitate real-time pricing, an embodiment of the invention retrieves multiple quotes from multiple databases associated with multiple service providers. Information regarding a customer's location, and the locations of multiple service providers are used to determine the cost of services associated with each of the multiple service providers in real-time.... Agent: Cooley Godward LLP Attn: Patent Group

20090154677 - Communication device, communication system and computer readable medium for communication: There is provided a communication device, comprising: a display screen; a communication unit; an image data storage unit storing of image data; a registration information storage unit to store registration information and area information in such a manner that the area information is associated with the registration information; and an... Agent: Baker Botts LLP C/o Intellectual Property Department

20090154678 - Conveying textual content from interactive systems to ip clients: A system is disclosed. The system has a client device, an interactive response system, and an Internet Protocol (IP) network enabling IP communication between the client device and the interactive response system. The client device may be configured to place a call to the interactive response system via the IP... Agent: Verizon Patent Management Group

20090154679 - Multi-party digital intercommunication systems and associated methods of operation: This disclosure discloses methods and systems for subscribers in a multi-party conversation to obtain the right to speak efficiently and fairly.... Agent: Perkins Coie LLP Patent-sea

20090154680 - Call notification system, method, computer program and advertising method: A call notification system method, computer program and advertising method are disclosed. A call notification is generated at a recipient system (2) in response to receipt of initiation data on a call from an originating system (3). At least aspects of the call notification are controllable by the originating system... Agent: Leason Ellis LLP

20090154681 - System with call forward profile: A method and system for providing call forwarding in an IP telephone network is disclosed. First, when a telephone number for a first telephone from a second telephone is dialed, the call is routing to a call manager. Call setup procedures with a BRG responsible for the first telephone are... Agent: At & T Legal Department - Ws Attn: Patent Docketing

20090154682 - Systems and methods for semi-automatic dialing from a mixed entry sequence having numeric and non-numeric data: A system and method for semi-automated dialing is provided. The system includes a display, and a standard keyboard upon which some keys have both a numeric and alphabetic interpretation. An input is received from the keyboard. A determination is made if the input consists only from the keys that have... Agent: Kang Lim

20090154683 - Integrated disparate intelligent peripherals: A method for providing a service includes monitoring, by a first networked communications apparatus, interaction between a second networked communications apparatus and a remote requesting party over a first communications network. The method also includes interacting, by the first networked communications apparatus, with the remote requesting party over the first... Agent: At & T Legal Department - Gb Attn: Patent Docketing

20090154684 - Routing incipient transactions based on experiential data: A method of routing a received incipient transaction to an organization entity includes processing experiential data of a fact collection regarding past transactions, including processing experiential data regarding past transactions involving an initiator of the incipient transaction and experiential data regarding transactions handled by organizational entities. At least one routing... Agent: Beyer Law Group LLP

20090154685 - Apparatus, method, and computer program product for geographic call center status and security: An apparatus, method, system, and computer program product are provided for producing a geographical mapping of the status, activity, security, work-force, and other information of call centers. The systems and methods may receive call center data and call data, generate a geographical data, and display at least a portion of... Agent: Verizon Patent Management Group

20090154687 - Method and apparatus to allow customers to initiate call center contact: A network operation center is provided. The network operation center provides a message to a customer over a communication link and waits for a reply to the message from the customer. When the reply is received, the center determines whether the reply indicated the customer is receptive to contact from... Agent: Timothy Smith

20090154686 - Systems and methods for enhanced user communications: Systems and methods are disclosed for responding to user communications.... Agent: Utah Valley Patent Services, LLC

20090154688 - System and method for automated call distribution: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service... Agent: Knobbe, Martens, Olson & Bear, LLP

20090154689 - System and method for forwarding a session based on a recording capacity: A system and method for forwarding a session based on a recording capacity. A recording sub-system may inform a session forwarding component of a recording capacity associated with agents. A forwarding component may select an agent to handle a session based on a recording capacity associated with the agent. A... Agent: Pearl Cohen Zedek Latzer, LLP

20090154690 - Parallel signal processing system and method: A system and method for processing a plurality of channels, for example audio channels, in parallel is provided. For example, a plurality of telephony channels are processed in order to detect and respond to call progress tones. The channels may be processed according to a common transform algorithm. Advantageously, a... Agent: Milde & Hoffberg, LLP

20090154691 - Control circuit for controlling a dc supply voltage for a terminal: A control device for controlling a supply voltage which can be switched between a constant line current operation and a constant line voltage operation, wherein a line current, which consists of a direct current for supplying the terminal and of an alternating current for transmitting information, flows via a subscriber... Agent: Coats & Bennett/infineon Technologies

20090154692 - Voice processing apparatus, voice processing system, and voice processing program: A voice processing apparatus includes a band dividing portion dividing a first voice signal generated by a first microphone and a second voice signal generated by a second microphone into predetermined frequency bands, a sound source segregating portion segregating an echo component of a voice emitted by a first sound... Agent: Lerner, David, Littenberg, Krumholz & Mentlik

20090147926 - Automated e911 route verification: A device simulates an emergency services test call based on an automatic number identification (ANI) to be tested, and generates a test notification associated with the emergency services test call. The device also automatically initiates the emergency services test call, receives results of the emergency services test call, and generates... Agent: Verizon Patent Management Group

20090147927 - Method and system for call tracing: The present invention is drawn to a call trace system and method that is simple to establish in a short amount of time. The call trace is implemented through a Web browser page which remotely programs central offices to trace calls to particular number. When a trace is established a... Agent: Brinks Hofer Gilson & Lione

20090147928 - System and method for handling special number calls using text message format: A system for handling special number calls placed from a calling instrument using a text messaging format includes: a plurality of message handling units configured in at least one communication network accessible by the calling instrument. At least one selected message handling unit of the plurality of message handling units... Agent: Michele Zarinelli C/o West Corporation

20090147929 - Method and apparatus for transmit-receiving emergency service: Methods and apparatuses for transmitting and receiving emergency service are provided to solve the problem that the user maliciously performs emergency registration with the emergency user ID to receive the unauthorized service. The method for initiating callback in the emergency service includes forwarding the request message to the callee connection... Agent: Darby & Darby P.C.

20090147930 - Multimedia spam determination using speech conversion: Determining unwanted multimedia message originated from a multimedia call. An interface receives a multimedia message from a telecommunication service operator, and multimedia message is stored on a storage area. A unified communication system manages communication message delivery to at least one of the following access points for the recipient, and... Agent: Senniger Powers LLP (msft)

20090147931 - Instant messaging and voice mail integration: A method of enabling a user of an instant messaging client to forward an audio recording to another person via his or her instant messaging client is disclosed. The recipient's instant messaging client then inquires whether the recipient would like to hear the audio recording immediately. If the recipient answers... Agent: Avaya Demont & Breyer, LLC

20090147932 - Enhanced programming model and controller for ivr: One solution for dealing with complex call flows employs a diagramming tool that allows a designer to graphically represent the customer experience during the call by connecting IVR actions and decision points with arrows. The resulting diagram is translated into a Finite State Machine (FSM).... Agent: Stolowitz Ford Cowger LLP

20090147933 - Method for exploitation of location proximity to derive a location of employees utilizing instant messaging: A method for exploitation of location proximity to derive a location of an employee in a corporation utilizing instant messaging or automatic telephone calls is provided. A search request for a location of an employee is received. A look up of coworkers of the employee in a corporate database is... Agent: Cantor Colburn LLP - IBM Lotus

20090147934 - Information device: A device for obtaining, storing and displaying information from a remote server, the device has a modem for establishing communication sessions with the remote server. A memory coupled to the modem stores the obtained information, and a display is coupled to the memory for displaying the stored information. The device... Agent: Browdy And Neimark, P.l.l.c. 624 Ninth Street, Nw

20090147935 - Phone managing method for electronic communication device: A phone managing method is implemented within an electronic communication device installed with a location system and having several preset regions stored with sorted received calls in different groups. The managing method includes the steps of (a) receiving a communication signal so that a phone number corresponding to the communication... Agent: Muncy, Geissler, Olds & Lowe, PLLC

20090147936 - Framework for countering voip spam: Framework for countering VoIP SPAM. The framework is applicable to all sessions sending out the spam from an outbound domain to a inbound domain, in which the outbound domain and the inbound domain respectively has: a spam prevention system for detecting whether an outbound call is spam and blocking the... Agent: Charles N.j. Ruggiero Ohlandt, Greeley, Ruggiero & Perle, L.L.P.

20090147937 - System and method for personalized call treatment by using a combination of communication and data services: A system and method for providing personalized call treatment to an incoming call by using a combination of data and communication services is provided. The system comprises a Mashup application for determining a treatment method corresponding to each incoming call based on a called person's profile and one or more... Agent: Lerner, David, Littenberg, Krumholz & Mentlik

20090147938 - Removing near-end frequencies from far-end sound: By-bandwidth voice-switching is performed during doubletalk between a near-end teleconference device and a far-end teleconference device. This may involve receiving far-end voice data from the far-end teleconference device. Near-end voice data is also received at the near-end teleconference device. Frequency subbands of the near-end voice data that having substantial energy... Agent: Microsoft Corporation

20090147939 - Authenticating an individual using an utterance representation and ambiguity resolution information: Systems, apparatuses, and methods for authenticating an individual. A representation of an utterance is received. A candidate record is identified from among a plurality of candidate records by comparing the representation of the utterance with stored utterance data according to a match parameter. An identity of the individual is verified... Agent: Sterne, Kessler, Goldstein & Fox P.l.l.c.

20090147940 - Methods and systems for managing communication requests in an institutional setting such as a healthcare facility: A method of processing a communication request destined for an intended recipient, comprising: determining an interrupt worthiness of the communication request; determining an interruptability of the intended recipient; determining at least one delivery feature based on the interrupt worthiness of the communication request and the interruptability of the intended recipient;... Agent: Ralph A. Dowell Of Dowell & Dowell P.C.

20090147941 - Method and system for reducing a perceived call transfer delay between a target and a talker: A method and system reduces a perceived call transfer delay between a target and a talker. The perceived transfer delay is caused by the reaction time of the talker when the call is transferred. The call is transferred from between a caller and the target, to between the talker and... Agent: Elliot Furman

20090147942 - Reducing echo: Far-end audio signal data generated by a far-end device during voice cross-talk between the far-end device and a near-end device is received via a network. Energy levels of frequency components of the received far-end audio signal data are determined. Near-end audio signal data produced by a microphone array is received,... Agent: Microsoft Corporation

20090147943 - Telephone apparatus: The invention relates to a telephone apparatus that allows, when additional installation of a handset unit ends in failure, an immediate retry of the additional installation with appropriate procedure and operations. At additional installation of a handset unit, a base unit (10) transmits an ID of the base unit (10)... Agent: Birch Stewart Kolasch & Birch

20090147944 - Vertical patching system: A patching system includes network equipment in a cabinet; a first patch panel cabinet; a second patch panel cabinet; a vertical patch panel mounted between the first patch panel cabinet and the second patch panel cabinet, the vertical patch panel having telecommunications connectors mounted therein; and a vertical cable manager... Agent: Cantor Colburn, LLP

20090141868 - Call flow framework for consistent troubleshooting across multiple vendors and locations: A call flow guidance system helps a call center agent navigate the maze of complex call flows that apply to an enormous spectrum of caller issues, and further improves adoption rates and training timelines for the call center agents. Through the system, call center agents easily navigate multiple call flows... Agent: Accenture Chicago 28164 Brinks Hofer Gilson & Lione

20090141869 - Apparatus and method for comparing signal strength in a speakerphone system: A method and system for comparing signal strength in a speakerphone system is disclosed. The system is configured to operate in a half-duplex mode, where the direction of communication is determined by comparing signals based on the transmit input signal and the receive input signal. The system estimates and compares... Agent: Perkins Coie LLP Patent-sea

20090141870 - Handling emergency service calls originating from internet telephony: A method and system for interfacing internet protocol-enabled emergency calls to a public 9-1-1 system are described. The method can include routing an emergency call originating from internet protocol telephony to a data network via a routing device which may include an identifier. The method can include transferring the routed... Agent: Verizon Patent Management Group

20090141872 - Method and apparatus for resuming the sessions between client device and ivr system: A method and apparatus for resuming a session between a client device and an IVR system in customer service. The method includes the following steps: reestablishing the session in customer service; determining whether there is status information of an abnormally terminated session corresponding to the reestablished session in customer service;... Agent: Ibm Corporation, T.j. Watson Research Center

20090141871 - Voice response system: A voice response system attempts to respond to spoken user input and to provide computer-generated responses. If the system decides it cannot provide valid responses, the current state of user session is determined and forwarded to a human operator for further action. The system maintains a recorded history of the... Agent: Shimokaji & Associates, P.C.

20090141873 - System for idiom concurrent translation applied to telephonic equipment, conventional or mobile phones, or also a service rendered by a telephonic company: A system for idiom simultaneous translation applied to telephonic equipment, conventional or mobile phones and service rendered by a telephonic company allowing complete understanding of a conversation between speaker and listener agents, when both speak different idioms, with the main objective is to allow a concurrent translation of the native... Agent: Stites & Harbison PLLC

20090141874 - Method of transmitting a video sequence to a remote terminal: A method is provided for transmission, by a server in a communication network, of a multimedia message, which includes a video sequence, to a remote terminal. The method includes detecting the video sequence in the message by the server, wherein the method includes the following additional steps: coding by the... Agent: Westman Champlin & Kelly, P.A.

20090141875 - System and method for delivery of voicemails to handheld devices: Briefly, a variety of embodiments, including the following, are described: a system embodiment and methods that allow random access to voice messages, in contrast to sequential access in existing system embodiments; a system embodiment and methods that allow for the optional use of voice recognition to enhance usability; and a... Agent: Berkeley Law & Technology Group, LLP

20090141876 - Carrier-implemented call event data management: Methods and systems implemented in an information handling system are provided for managing call event data between agents and callers for calls completed through a carrier. Functionality provided by certain embodiments includes, but is not limited to, one or more of the following features: the ability to automatically update customer... Agent: HoustonIPDepartment Jackson Walker L.L.P.

20090141877 - System and apparatus for predictive voice over internet protocol (voip) infrastructure monitoring utilizing enhanced customer end-point voip phones: A method for the active and passive monitoring of a voice over internet protocol (VoIP) network infrastructure is provided. Monitoring software on a VoIP phone of the VoIP network infrastructure is configured to collect statistics associated with phone calls made or received by the VoIP phone. A silent phone call... Agent: Ibm Corp (ya) C/o Yee & Associates PC

20090141879 - Message forwarding system: There is described herein a message forwarding system that is easily adaptable to evolving technologies. In one embodiment, a first user attempts to place a telephone call to a second user, and caller identification (CID) data are encoded into the outgoing call. The call is directed into a public switched... Agent: At&t Legal Department - Jw Attn: Patent Docketing

20090141878 - Grandparent media realm for session border controllers: A method may include receiving handshake signals to establish a media session between at least two endpoints, determining location information of the at least two endpoints based on the handshake signals, and releasing media exchanged between the at least two endpoints if it is determined that the location information of... Agent: Verizon Patent Management Group

20090141880 - Method and system for visually representing telephone call tree interface: A method, system and computer instructions are disclosed for visually representing telephone call tree interfaces for interaction by users of data network phones, such as, for example, wire-line telephones, data network telephones, or IP telephones. A caller can connect to an automated telephone answering service, and view a display of... Agent: Ibm Corp (ya) C/o Yee & Associates PC

20090141881 - Method and communication system for activating a feature of a communication terminal: Activating a feature of a first communication terminal, includes registering first address information that specifies the first communication terminal based on an incoming transmission at the first communication terminal or at a connection controller assigned to the first communication terminal, registering second address information that specifies a sender based on... Agent: Siemens Corporation Intellectual Property Department

20090141882 - Speed activation of pre-determined call-forwarding number: Methods and systems for providing rapid call-forwarding are described. The method includes receiving a feature code operable for activating a call-forwarding service, receiving a forward code assigned to a target address, such as a dialing number, recognizing the feature code and the forward code, and forwarding incoming calls to the... Agent: At&t Legal Department - As Attn: Patent Docketing

20090141883 - Ip-based call content intercept using repeaters: A computer-readable medium for performing IP-based call intercept includes instructions for receiving call initiation data, a first IP packet from the first communications device, and a second IP packet from a second communications device, generating copies of the first IP packet and the second IP packet, and transmitting one of... Agent: Venable LLP

20090141884 - Intelligent presence management in a communication routing system: Systems and methods for intelligent presence management in a communication routing system are provided. In exemplary embodiments, an inbound communication may be received for a user. The user's presence status is determined and a profile associated with the user is reviewed. Based on rules contained within the profile, appropriate instructions... Agent: Carr & Ferrell LLP

20090141885 - System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction: Communications systems are provided, a representative one of which incorporates: a recorder operative to record information associated with a communication; and a first computer application operative to provide a graphical user interface, the graphical user interface being configured such that, responsive to a user input designating a portion of the... Agent: Lawrence A. Aaronson, P.C. Lawrence A. Aaronson

20090141886 - Methods and apparatus for carrying and using a hand-held telephone: A system for securing a hand-held phone having a base with a keypad to be suspended from a lanyard around a person's neck has a support panel having a length and a width, a front side and a back side, and an opening near one end of the length, an... Agent: Central Coast Patent Agency, Inc