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Telephonic communications April category listing, related patent applications 04/09

20090110153 - Telecommunications test plugs having tuned near end crosstalk: A set of telecommunications test plugs. A first test plug has a first test plug printed circuit board having circuit traces for establishing first predefined near end crosstalk between at least two of pairs of wires. The first predefined near end crosstalk is at a first level of a first... Agent: Cantor Colburn, LLP

20090110154 - Systems and methods for providing 9-1-1 services to nomadic internet telephony callers: A system for facilitating 9-1-1 service delivery to internet telephony customers is provided. The system includes a server device for receiving a 9-1-1 call from a user device via a data network, where the 9-1-1 call are based on “9-1-1” digits dialed at the user device. The server device is... Agent: Verizon Patent Management Group

20090110155 - Inactivity alarm: The inactivity alarm has programmable interval timing electronic circuitry, including a reset button. Audible alert electronic circuitry is actuated by timeout of the programmable timing interval to provide successively louder audible signals if the reset button has not been pressed within the timing interval. In another embodiment, the system is... Agent: Litman Law Offices, Ltd.

20090110157 - Method and apparatus for managing a call: A method and apparatus for managing a call is provided, call data associated with an interaction on the call is captured, the call data comprising a satisfaction level associated with the interaction. The call data is logged for follow-up by a handling point specialized in dealing with satisfaction levels, if... Agent: Mitel Networks Corporation Michelle Whittington, Esq.

20090110156 - Method and apparatus for the storage of recorded audio and retrieval from an associated url: A telephone call is placed to a PBX server. A PBX integrator connected to the PBX server looks up the caller in a database, and creates a new user record if necessary. The PBX server records part or all of the call, and transfers the recording to the integrator. The... Agent: Niro, Scavone, Haller & Niro

20090110158 - Method and apparatus of automated message conversion based on availability of bandwidth: A computer implemented method, apparatus, and computer usable program product for managing a communications session. The process monitors a bandwidth of the communications device in response to detecting an exchange of audio-based messages on a communications device. In response to detecting the bandwidth below a threshold, the process converts a... Agent: Ibm Corp (ya) C/o Yee & Associates PC

20090110159 - Message delivery using a voice mail system: Voicemail systems and methods can provide a user with means for receiving categorized messages from parties. The categories can be independent of the intended recipients of the messages, such that multiple users can receive the same message. A user can subscribe to receive categorized messages within selected categories or from... Agent: Verizon Patent Management Group

20090110160 - Method of conducting secure transactions over a telecommunications system and session initiation protocol (sip) based input echo display control for conducting secure transactions: A method of managing a communications network, managing secure transactions conducted by digital communications devices over a communications network and computer program product therefore. A Back to Back User Agent (B2BUA), for example, receives numerical input from a networked digital communications device, e.g., a Session Initiation Protocol (SIP) device, and... Agent: Siemens Corporation Intellectual Property Department

20090110161 - Digital telephone interface device: Various embodiments of this invention are directed towards a digital telephone interface device for use with PBX systems. One or more embodiments of the invention augment the audio data transmitted between the digital telephone and PBX such that periodic beeps or inputted audio signals are added to the audio data... Agent: Marc E. Hankin, Esq.

20090110162 - Method for presenting interactive information about a telecommunication user: A method and system for presenting interactive information about a party in a telecommunication call are provided. The party may be a calling party or a called party. Providing interactive information may include identifying a party in a telecommunication call and receiving interactive information about the party. The received interactive... Agent: Sonnenschein Nath & Rosenthal LLP

20090110163 - System and method for inbound call billing: A system and method for billing an incoming communication. A code is received from a calling party during the incoming communication. Expenses of the incoming communication are allocated to an account of the calling party in response to receiving the code. An invoice is generated for the calling party and... Agent: Sonnenschein Nath & Rosenthal LLP

20090110164 - Methods for providing prepaid telephony service via an internet protocol network system: Methods are disclosed for providing prepaid telephony service via an Internet protocol (IP) network system. A first method provides controlling at least one media agent or call routing station/switch of an IP network system for allowing and/or blocking call media streams from traversing through the media agent. A second method... Agent: Verizon Patent Management Group

20090110165 - Arrival call status management system, management device, management method and storage medium: Prediction information based on past statuses (management information) and past management information and the present management information are comparatively displayed in real time at a call center, thereby enabling arrival call statuses of the whole call center to be easily grasped. A management device connected to an exchange accommodating a... Agent: Fujitsu Patent Center C/o Cpa Global

20090110166 - Method and system for providing location information associated with a calling party: Systems and methods for providing location information associated with a calling party are disclosed. Generally, a query is received from a network element. A location associated with a calling party is identified in response to receipt of the query, and an indication of the location is transmitted for delivery to... Agent: Brinks Hofer Gilson & Lione

20090110167 - Diverting a call session to a text session: In one embodiment, a method includes receiving a call session by an end user. The method includes allowing the end user to select an option to divert the call session to a text session. The method also includes initiating a text session if the end user selects the option to... Agent: Baker Botts L.L.P.

20090110168 - Providing telephone services based on a subscriber voice identification: A method of providing a telephony service can include creating a database of subscriber identities and subscriber voice prints and telephony services associated with the subscriber identities and receiving a spoken utterance from a subscriber. A subscriber identity can be determined according to voice print identification of the spoken utterance... Agent: Novak Druce + Quigg LLP

20090110169 - Initiating a conference session based on availability of end users: In one embodiment, a method includes receiving input identifying one or more end users to join a conference session. The method includes receiving presence data associated with the one or more identified end users. The method includes initiating the conference session with all of the one or more identified end... Agent: Baker Botts L.L.P.

20090110170 - Internet messaging notification methods and systems: The disclosed methods and systems can employ internet messaging protocols to transmit an alphanumeric message to one or more destination addresses in response to a telephone service customer's notification service request. The request can include a string having a feature code trigger and one or more digits. The destination address... Agent: Verizon Patent Management Group

20090110171 - Properly playing in-band tones before call establishment when performing protocol interworking: In one embodiment, interworking procedures between H.323 and SIP ensure that in-band tones and announcements, along with local and remote ringback, are properly played or generated.... Agent: Law Office Of Charles E. Krueger

20090110172 - Method of queuing and returning calls to an interactive voice response system: The present invention provides a method for queuing and returning calls in an interactive voice response system. The method may include storing information indicating a phone number of a calling party in response to the calling party initiating a call to a destination phone number that is a begin-hunt number... Agent: Mark W. Sincell Williams, Morgan & Amerson, P.C.

20090110173 - One touch connect for calendar appointments: A method that includes receiving an appointment reminder. It is determined whether any contact information is associated with the reminder. If so, the call key of the device is enabled, so that if activated, a communication connection is attempted to be established with the contact identified in the reminder.... Agent: Perman & Green

20090110174 - Caller treatment in a sip network: In a SIP network, SIP servers are provisioned with information used to authenticate subscribers and entities that will be placing calls. This information can be used during call establishment to allow or deny calls, as well as to determine the appropriate party to bill if the call involves a charge,... Agent: Verizon Patent Management Group

20090110175 - Gateway and system and auto call-transferring method for voip: A VoIP gateway, a VoIP phone system and an auto call-transferring method for VoIP are disclosed. The method is used in the VoIP gateway with a plurality of predetermined IDs, wherein the method comprises the steps of: receiving a call connection request for a first predetermined ID form a calling... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP

20090110176 - Method to collect and manage smart dialplan for session initiation protocol devices: Methods and apparatus for dialing numbers using a session initial protocol device are disclosed. According to one aspect of the present invention, a method includes obtaining at least a first part of an input string associated with a dialplan. The input string includes at least one character. The method also... Agent: Cisco Systems, Inc. Scientific-atlanta, Inc.

20090110177 - Dynamic secondary phone book: A mobile communication device is equipped with a dynamic local directory into which contact information from a local telephone directory may be downloaded on a temporary basis. The local telephone directory resides on a local communication network and may be accessed by the mobile communication device. The downloaded data is... Agent: Perman & Green

20090110178 - Technique for effectively providing a personalized information assistance service: A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing individual listing information items on... Agent: Sofer & Haroun LLP.

20090110179 - Technique for providing personalized information and communication services: A system for use by a user to protect the privacy of selected telephone numbers in a directory includes a memory for storing a plurality of directories, each of which is associated with a single respective party and includes one or more telephone numbers at least one of which is... Agent: Sofer & Haroun LLP.

20090110180 - Local route groups and transformation patterns: In one embodiment, method can include: receiving an address in a call agent, the address being associated with a call; triggering a trunk group selection algorithm in response to at least a portion of the received address, the trunk group selection algorithm providing a selection result from among a trunk... Agent: Trellis Intellectual Property Law Group, PC

20090110181 - Administering multiple target acd systems: Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems.... Agent: Husch Blackwell Sanders, LLP Husch Blackwell Sanders LLP Welsh & Katz

20090110182 - Methods and apparatus for contact center agent selection: A system receives a request for the service. The system selects an agent to deliver the service, based on an evaluation of the agent. In response to the request for service, the system evaluates the service delivered by the agent after the agent has delivered the service, and updates the... Agent: Chapin Intellectual Property Law, LLC

20090110183 - Method, system, and apparatus for attenuating dual-tone multiple frequency confirmation tones in a telephone set: A method, system, and apparatus for attenuating a dialing confirmation tone includes receiving an enable signal from a tactile user input device, generating at least one dual-tone multiple frequency (DTMF) tone, and communicating the at least one DTMF tone to a telephone line. The method further includes attenuating a signal... Agent: Sonnenschein Nath & Rosenthal LLP

20090110184 - System to provide real loops for sidetone measurement with analog telephones: A real loop and method for using the loop for testing sidetone signal level are provided. The loop is modeled from a coil of cable to represent a straight wire loop. Several conducting wires in a cable may be used. The cable may be configured in a coil and may... Agent: Sonnenschein Nath & Rosenthal LLP

20090110185 - Vehicle call device, call system, center, and calling method: A vehicle call device, a call system, a center, and a calling method capable of detecting a problem while controlling the cost increase are disclosed. The vehicle call device includes a speaker mounted in a vehicle, the speaker outputting a received voice of an opposite communication party; a microphone mounted... Agent: Kenyon & Kenyon LLP

20090110186 - Telephone, telephone security control method, telephone security control program and program recording medium: Disclosed is a telephone to be installed in a house or an office and capable of effectively preventing leakage of data stored in or unauthorized use of the telephone. For this end, a security button 15 is provided for inhibiting the use of all or a part of the stored... Agent: Sughrue Mion, PLLC

20090103687 - Geographic referenced telephone switching: The present invention is directed generally to geographic referenced telephone switching. Geospatial (e.g., XY or XYZ) coordinates are created in order to route 911 emergency telephone calls based on the caller's location in relation to the proper emergency service provider. Essentially the router gathers and verifies customer user information, matches... Agent: Fulbright & Jaworski L.l.p

20090103688 - System and method for dial tones screening: A system and a method for screening dial tones that are transmitted by a customer's touch-tone communication device (CCD) to a destination's communication device (DCD). The system comprises a screening device (DCD). The system comprises a screening device that enables receiving and transmission of dial tones, detecting the pitch and... Agent: The Law Office Of Michael E. Kondoudis, PC

20090103689 - Method and apparatus for near real-time synchronization of voice communications: A method and system for synchronizing in real-time the voice media of a conversation conducted over a network between a first communication device and a second communication. The method includes at each of the first and second communication devices progressively storing in first and second storage elements and transmitting the... Agent: Beyer Law Group LLP / Rebelvox

20090103690 - Method and system for call, facsimile and electronic message forwarding: A method and system are provided for forwarding telephone calls, facsimile transmissions and electronic messages to a single forwarding telephone number. The telephone calls, fax transmissions and electronic messages are first forwarded to a central forwarding repository by the forwarding party where the fax transmissions, and messages are converted to... Agent: At & T Legal Department - Ws Attn: Patent Docketing

20090103691 - System for supporting analog telephones in an ip telephone network: An integrated VoIP phone that seamlessly integrates POTS phones and IP phones is provided. In an embodiment, the integrated VoIP phone includes a Session Initiation Protocol (“SIP”) registrar, a SIP session border control (“SBC”), a SIP proxy, a SIP feature server, a SIP-PSTN gateway, a user interface and VoIP telephony... Agent: Sterne, Kessler, Goldstein & Fox P.l.l.c.

20090103692 - Voice-messaging with attachments: A network method for using a network telephone voice-mail service, by which a caller may leave a voice-message that includes the identification of an attachment, which may include, as examples only, audio, video, text, programs, spreadsheets and graphic attachments. A video, text, spreadsheet or graphic attachment may be converted to... Agent: Mr. John Etchells At&t Corp.

20090103693 - Telecommunication and multimedia management method and apparatus: An apparatus for enabling legacy communication devices to engage in conversations in either a near real-time or a time-shifted mode. The apparatus includes a gateway node having a first interface to enable the gateway node to receive conversation control information from a remote conversation management device and a second interface... Agent: Beyer Law Group LLP / Rebelvox

20090103694 - Apparatus, system, and method for delivering voice communications: A network element, a system to deliver voice communications, and methods for delivering voice services from an optical network to a telephone at a location within a premises. The system may include a network element and a telephone system having a connector. The telephone system may be positioned proximate to... Agent: Fitzpatrick Cella Harper & Scinto

20090103695 - Telecommunication and multimedia management method and apparatus: A remote conversation management device to manage conversations on a first communication device. The method includes maintaining a gateway node having a first interface to enable the gateway node to receive conversation control information from the remote conversation management device and a second interface to couple the gateway node to... Agent: Beyer Law Group LLP / Rebelvox

20090103696 - Telephone system: A telephone system includes a primary unit having a processor, memory device, speaker, microphone, and transmitter. The system further includes an auxiliary unit having a processor, speaker, microphone, and a receiver. The primary unit processor stores routing instructions, each one being call specific and identifying at least one of the... Agent: Harshaw Research, Inc.

20090103697 - Hot water supply device: A hot water supply device of the invention has a host remote controller 27 and a bath remote controller 20 capable of establishing a call with the host remote controller 27 by an interphone function, the bath remote controller 20 being equipped with a voice guidance function. A priority is... Agent: Birch Stewart Kolasch & Birch

20090103699 - Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact center: The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing a telephone communication between a customer and a contact center to determine early termination of a telephonic communication.... Agent: Mcdermott, Will & Emery LLP Attn:IPDepartment

20090103698 - Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center: A computer readable medium for controlling a computer is provided. The computer readable medium comprises a plurality of code segments for controlling a computer. A code segment receives a telephonic communication comprised of voice data and event data. A code segment receives computer application data comprising data associated with at... Agent: Mcdermott, Will & Emery LLP Attn:IPDepartment

20090103700 - System and method for modeling, monitoring and managing telecommunications networks and infrastructure: An analyzing a telecommunications network that receives environmental data, vendor data, and customer data related to a telecommunications transaction. A telecommunications transaction identifier is generated for each telecommunications transaction to determine attributes associated with each telecommunications transaction. The telecommunications transaction identifier and the attributes associated with the identified telecommunications transaction... Agent: Edwards Angell Palmer & Dodge LLP

20090103703 - Automated dial tone verification and reporting: An automated system and associated methods that can be used to meet government compliance regulations are provided for testing and tracking the administration of Calling Line Identification (CLID) and Calling Party Name Identification (CPNID) information on various telephone lines (traditional circuit-based voice and evolving packet-based voice and data) for telecommunications... Agent: Roylance, Abrams, Berdo & Goodman, L.L.P.

20090103701 - Call screening via observing called-party behavior: A method is disclosed that enables the screening of unwanted telephone calls, such as voice or video calls, for one or more called parties. In accordance with the illustrative embodiment of the present invention, an anti-SPAM system receives signaling information for one or more telephone calls made to one or... Agent: Avaya Demont & Breyer, LLC

20090103702 - Method and system of communication with identity and directory management: A communication system including a plurality of private directories containing information; and a plurality of public directory listings stored on a data network, each subscriber of the communication system having a private directory and at least one public directory listing, each public directory listing being configured to enable information requests... Agent: Fitch Even Tabin And Flannery

20090103704 - Voice information processing device and wiring system using the same device: A compact voice information processing device having excellent howling preventing effect, and a wiring system using the same device, which is excellent in function expandability and easy exchangeability, are provided. This processing device has a speaker, a first microphone disposed to face a diaphragm of the speaker, a second microphone... Agent: Cheng Law Group, PLLC

20090103705 - Method and apparatus for establishing and facilitating audio conference over network: The invention provides a method and apparatus for establishing and facilitating an audio conference over a network. The method transmits a notice information including a linking application to each of participant stations. Then, the method, based on the linking applications, links the participant stations and the chairman station to a... Agent: Muncy, Geissler, Olds & Lowe, PLLC

20090103707 - System and method for enhanced enum applications: An identification services system having a database module configured to support an account for a subscriber having at least one identification code relating to the subscriber. A services platform allow the subscriber of the account to map any one of a plurality of objects and locations to the account, each... Agent: Sofer & Haroun LLP.

20090103706 - Systems and methods for providing keyword calling: Systems and methods for providing telephone calls according to internet keyword searches comprising the steps: providing a first user having a first user ID and phone number; providing a second user having a second user ID, a destination phone number, at least one selected paid keyword; accepting an internet request... Agent: Meredith & Keyhani, PLLC

20090103708 - Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation: The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing a telephone communication between a customer and a contact center to determine communication objects, forming segments of like communication objects, determining strength of negotiations between the contact center and the customer from the... Agent: Mcdermott, Will & Emery LLP Attn:IPDepartment

20090103709 - Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center: The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.... Agent: Mcdermott, Will & Emery LLP Attn:IPDepartment

20090103710 - Method, system and apparatus for routing: A method for routing includes upon receipt of a routing analysis request, analyzing a preset routing rule according to the contents in the routing analysis request to obtain the data source information corresponding to the routing rule and routing the contents in the routing analysis request to the data source... Agent: Brinks Hofer Gilson & Lione

20090103711 - Methods and systems for determining inappropriate threats during a telephonic communication between a customer and a contact center: The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing a telephone communication between a customer and a contact center to determine inappropriate threats made during a telephonic communication.... Agent: Mcdermott, Will & Emery LLP Attn:IPDepartment

20090103712 - Controlling echo in a wideband voice conference: In one embodiment, an echo canceller configured to cancel echo in a wideband voice conference is provided. A double-talk condition may be when a plurality of users are speaking substantially simultaneously. When a double-talk condition is detected in the wideband conference, a high-frequency process is enabled and used to process... Agent: Trellis Intellectual Property Law Group, PC

20090103713 - Circuit for preventing unauthorized access to phones: An exemplary circuit for preventing unauthorized access to a phone includes three transistors, a zener diode, and a rectifier comprising two input terminals for receiving an AC voltage from the telecommunication office, a negative output terminal connected to the phone via a first resistor, and a positive output terminal connected... Agent: PCe Industry, Inc. Att. Steven Reiss

20090097619 - System and method for conveying end-to-end call status: A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System having a controller element to submit to a Calling Card Server (CCS) over a primary call leg a Session Initiation Protocol (SIP) SUBSCRIBE message requesting outdial event notification for a call placed on... Agent: Akerman Senterfitt

20090097620 - System and method for processing voicemail messages remotely over a network connection: According to one embodiment of the invention, a method comprises establishing communications between a web server and a voicemail system, and thereafter, controlling processing of content stored within the voicemail system by a computing device. The computing device is remotely located from the voicemail system and in communication with the... Agent: Blakely Sokoloff Taylor & Zafman LLP

20090097621 - Computer telephony system, method and server: A computer telephony system allows a user to control different communications terminals at different times via a second system, external to the computer telephony system. The computer telephony system comprises a plurality of communications terminals each of which has an identifier. The computer telephony system further comprises means for generating... Agent: Nixon & Vanderhye, PC

20090097622 - Networking character information: A method and apparatus for a receiving party to receive character information about a calling party from a designated network of individuals linked with the receiving party is described herein. A server operatively connected to a communication system stores character information comprising factual or opinion character information about one or... Agent: Coats & Bennett/sony Ericsson

20090097623 - Remote patient handset and system for remote collection of bio-metric data and device control: A wireless mobile device is provided, typically in the form of a handset that is cable of providing voice and data communication using a wide-area wireless carrier system. The wireless handset has an associated bio-metric sensor, which may be integrally formed with the handset or spaced apart and connected with... Agent: Manuel F. De La Cerra

20090097624 - System, method, and devices for allocating communications-related charges: Methods, systems, and devices for allocating communications-related charges are disclosed. In an exemplary method, a communications device receives notification of an uncompleted incoming call attempt, the notification including a calling a party identifier. The communication device retrieves a call attempt descriptor associated with the uncompleted incoming call, the call attempt... Agent: Coats & Bennett/sony Ericsson

20090097625 - Method of and system for controlling conference calls: A method of and a system for controlling a conference call among a plurality of participants monitor the lines associated with the participants. When the system detects a ring on a line associated with one of the participants, the system mutes the line associated with that participant. In some embodiments,... Agent: Dillon & Yudell LLP

20090097626 - Systems and methods for implementing call pickup in a sip environment: A method provides call pickup in a communications network. The method includes initiating a call from a first device to a second device. The call is initiated over one or more networks, where at least one of the one or more networks includes a data network. The method further includes... Agent: Verizon Patent Management Group

20090097627 - Apparatus and method for providing enhanced telecommunications services: An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within the public telephone network. More specifically, the apparatus and method of the present invention is capable of providing a plurality of enhanced telecommunications services... Agent: Slater & Matsil, L.L.P.

20090097628 - Method and system for device switching through a server: A telecommunication system and method for seamlessly switching mobile devices during a conversation without placing the conversation on hold or otherwise parking the conversation.... Agent: Dickstein Shapiro LLP

20090097629 - Identification of original destination of forwarded communications: Methods, apparatus and computer program products are provided for re-forwarding a forwarded communication, such as a telephone call to a destination communication device, such as a telephone. Methods according to some embodiments include receiving the forwarded communication at a communication port, re-forwarding the forwarded communication to the destination communication device,... Agent: At&t Legal Department - Mb Attn: Patent Docketing

20090097630 - Automatic complaint registration for violations of telephonic communication regulations with call rejection: In an embodiment, call information is received indicating that a called party, responsive to receiving a call from a calling party, desires to record a complaint against the calling party relating to receipt of the call. A call complaint based on the call information is added to a complaint database.... Agent: Hamilton, Brook, Smith & Reynolds, P.C.

20090097631 - Method, apparatus and system for routing a call using overflow groups: A telecommunication system that routes an inbound telephone communication through an enterprise communication network and server. The system and its operating method routes an incoming call to a first recipient, and if the first recipient does not answer, then routes the call to a second recipient (or more) based on... Agent: Dickstein Shapiro LLP

20090097632 - System and method for dynamically routing communications: A system and method for routing an incoming call to a subscriber-selected destination number in accordance with dynamic data concerning the subscriber provided by an address book, a calendar and a presence server. A routing system routes the incoming call in accordance with a subscriber-defined routing rule associated with the... Agent: Mr. S. H. Dworetsky At&t Corp.

20090097633 - Method, apparatus and system for park call messages: A method of operating a communication device, the method comprising sending a park data signal for placing a call to park and receiving a park reminder message. A method of operating a communication server operable to maintain communication between at least two devices, the method comprising placing a call to... Agent: Dickstein Shapiro LLP

20090097634 - Method and system for call processing: A method and system for call processing to assist call center agents at a call center, where a call in the form of an unstructured voice signal is received from a caller at the call center, the received call is transcribed into readable text data, and keywords are identified in... Agent: Frederick W. Gibb, Iii Gibb Intellectual Property Law Firm, LLC

20090097635 - Method and apparatus for reserving a position on a queue in a service center: The Service Call Reservation program reserves a location in a queue so that a caller does not have to stay on the line to keep a position in a queue. When a customer contacts a service center the Service Call Reservation program informs the customer of the expected wait time.... Agent: Ibm Corp (ya) C/o Yee & Associates PC

20090097636 - Method, communication system and terminal for assigning a key and a display field of a terminal: There is described a method, a system and a terminal for occupying a key and a display field, which is associated with the key, of a first end device of a first subscriber. An address identifies the second end device of a second subscriber, following user input of the first... Agent: Siemens Corporation Intellectual Property Department

20090092232 - House number normalization for master street address guide (msag) address matching: A technique and apparatus to allow a determination of an MSAG-valid address by use of normalized house numbers included in address entries in an MSAG Address data store, to facilitate the simple match of an input civic/postal address against entries in a MSAG data store based on the use of... Agent: Manelli Denison & Selter PLLC

20090092233 - Method of and system for updating mobile telephone contact list entries: A mobile telephone and a method of updating mobile telephone contact list entries automatically sends a new contact information notification text message to selected contact mobile phone numbers. The mobile telephone automatically updates an entry in its contact list in response to receiving a new contact information notification text message... Agent: Dillon & Yudell LLP

20090092234 - Answering video chat requests: Methods, systems, and computer-readable medium for providing audio-video messaging in a video chat system. In one implementation, a method is provided. The method includes receiving a video chat request from a caller, and providing a video message in response to the video chat request, where the video message is operable... Agent: Fish & Richardson P.C.

20090092235 - Methods, systems, and products for interactive voice response: Methods, systems, and products are disclosed for administering a personal interactive voice response service. A personalized greeting is retrieved that is associated with a calling party and with a called party. The calling party's response to the greeting is received, and stored information is retrieved that is associated with the... Agent: At&t Legal Department - Sz Attn: Patent Docketing

20090092236 - System and method for integrated intercom and distributed audio/video system with security interface: A system and method for an integrated intercom and distributed audio/video system with a security interface is provided. An intercom station is configured to couple with a powerline and to transmit and/or receive system control signals over the powerline. The intercom station may be further configured to transmit and/or receive... Agent: General Electric Company Ge Global Patent Operation

20090092237 - Call-initiated social information acquisition and exchange: To simplify the acquisition and exchange of social information, a social information acquisition application could be triggered when the calling party initiates a call to a called party. The application adds a request to the called dialing sequence for a list of all available social information repositories associated to the... Agent: Ibm Corporation

20090092238 - Device and method for managing communication credits associated to use of services by a terminal: This client device (20) is able to use a service on a telecommunications network (1). It includes means (21) for storing a call credit (C_S1, C_S2) associated with that service and means (30) for updating that credit as a function of the use of that service by the client (20)... Agent: Cohen, Pontani, Lieberman & Pavane LLP

20090092239 - System and method for connecting to addresses received in spoken communications: Disclosed herein are systems, methods, and computer-readable media to connecting to addresses received in spoken communications. The method for connecting to addresses received in spoken communications comprises receiving at least one spoken communication containing a spoken address, extracting each address automatically from the at least one spoken communication, displaying to... Agent: At&t Corp.

20090092240 - Audio conferencing: s

20090092241 - Contact handling systems including automated return contact response reminders: Many of the improvements in contact handling systems which may result from the teachings disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current workflow, response to contacts, and estimated workflow. Moreover, many of the improvements in contact handling systems disclosed herein relate... Agent: Workman Nydegger 1000 Eagle Gate Tower

20090092242 - Remote powering of dsl adms: Apparatus and methods of remote powering of DSL ADMs are disclosed. In a subscriber communication node, at least communication components that enable the subscriber communication node to communicate with a network switching device, and possibly also subscriber communication components that enable one or more subscriber communication devices to communicate with... Agent: Smart & Biggar P.o. Box 2999, Station D

20090092243 - Protection circuit and method: Apparatuses and methods for coupling a voltage supply input of an interface circuit of a communication device to a reference potential in response to at least one of an over-voltage and an over-current occurring in a communication line.... Agent: Banner & Witcoff, Ltd. Attorneys For Client 007052

20090086931 - Geographical call routing for a non-emergency calling service: A method for location-based communicating includes identifying a service provider based on information received from a requesting party at a networked communications apparatus. The method also includes determining whether a plurality of predefined service areas have been defined for the identified service provider. When the plurality of the at least... Agent: Greenblum & Bernstein, P.L.C

20090086932 - System and method for providing location based e-911 of network access devices registered with a network gateway: A system and method for providing location information to a public safety answering point may include registering network access points with a gateway. The registration may include address location of each network access point to enable the gateway to look-up and communicate the address location of a registered network access... Agent: Sonnenschein Nath & Rosenthal LLP

20090086933 - Call routing using voice signature and hearing characteristics: In an example embodiment, a system that appropriately routes calls to an agent at a contact center based on the agent's voice and/or hearing characteristics. The agent is selected by matching speech and hearing characteristics of a caller with the speech and hearing characteristics of an agent. In order to... Agent: Tucker Ellis & West LLP

20090086934 - Device for modifying and improving the behaviour of speech recognition systems: A speech recognition system comprises a controller application, a speech recogniser, and a modification apparatus disposed between them. The controller application has an output arranged to produce a speech signal, an input arranged to receive a recognised speech result signal and a control command output arranged to produce a command... Agent: Venable LLP

20090086935 - Method and system for workgroup voicemail message: A method, system, and medium related to workgroup voicemail. The method may include receiving a workgroup voicemail for a call placed to a callable workgroup; providing a workgroup message waiting signal to a communication device associated with a member of the callable workgroup; and displaying a workgroup message waiting indication... Agent: Siemens Corporation Intellectual Property Department

20090086937 - System and method for visual voicemail: To enhance user interaction with voicemail messages and information that may be displayed for the voicemail messages, the present disclosure describes an improved approach to delivering voicemail messages to an electronic device, such as a mobile telephone. In one embodiment, the voicemail message is packaged into a multimedia message that... Agent: Renner Otto Boisselle & Sklar, LLP

20090086936 - Verification method and system: Systems and methods for verifying and monitoring employees are provided. Employees call-in to the system at scheduled times. If an employee misses a scheduled call-in, an alert can be generated. An employer notification process can generate the alert, notifying a supervisor of the employee's missed call. The alert can include... Agent: Hamilton, Brook, Smith & Reynolds, P.C.

20090086938 - Telephone device: A telephone device is capable of receiving, during communication with a first external device, a call from a second external device. The telephone device includes a setting unit and a ring alert inhibiting unit. The setting unit is configured so as to be capable of setting the telephone device to... Agent: Mcdermott Will & Emery LLP

20090086939 - Method for presenting additional information about a telecommunication user: A method and system for presenting additional information about a user are provided. The user may be a calling party or a called party. A request for information in addition to the information normally contained in the caller ID may be constructed and sent to a repository of additional information... Agent: Sonnenschein Nath & Rosenthal LLP

20090086940 - Facilities management system: A technique is disclosed that enables the managing of environmental conditions within an enterprise workplace and, in doing so, provides an improvement in facilities cost management over some techniques in the prior art. A data-processing system such as a private-branch exchange monitors the workplace by using one or more telephones,... Agent: Avaya Demont & Breyer, LLC

20090086941 - Systems and methods to connect people for real time communications: Methods and apparatuses to present information to sellers/advertisers/advisors for connections to customers for real time communications. One embodiment includes: responsive to a request from a customer, determining a telephonic reference of the customer; presenting to at least one entity an option to be connected to the customer; responsive to a... Agent: At&t Legal Department - Gt Attn: Patent Docketing

20090086942 - Lease model for avoiding permanent card locking: Methods relating to prepaid services include determining an unlocked status of an account configured to track usage of prepaid services. The methods further include locking the account for a length of time after the determining step. The methods further include providing, for a service period, a service to a user... Agent: Verizon Patent Management Group

20090086944 - Communication device: A communication device is provided. The communication device includes a calling party information receiving unit to receive calling party information, a first call record storing unit to create and store a call record including the calling party information based on receiving conditions of the incoming call, a second call record... Agent: Scully Scott Murphy & Presser, PC

20090086943 - Identification of multiple persons on a phone call: A method in one embodiment includes receiving input identifying a plurality of callers within a listening or speaking range of a phone device being used to place a call. The input is then sent over a packet-based network to a server that authenticates and authorizes each of the callers to... Agent: The Law Offices Of Bradley J. Bereznak

20090086945 - Methods and apparatus for selecting a service provider on a per-call basis: Methods and apparatus are provided for selecting a service provider on a per-call basis A service provider is selected for a given call by receiving the given call from a caller; obtaining user preferences of the caller for the given call; matching the obtained user preferences to one or more... Agent: Ryan, Mason & Lewis LLP

20090086947 - Inbound call identification and management: Examples of inbound call identification and management are described including a call management system that includes one or more repositories that can include data representing call action policies and data representing attributes associated with the caller devices and the callee devices. Further, the call management system can include one or... Agent: Kokka & Backus, PC

20090086946 - Method for operating a telephone system and telephone system for carrying out the method: A method for operating a telephone system with at least one telephony terminal to which and/or from which, in addition to voice data or user data, functional data are transmitted by means of which special functions of the telephone system are carried out, shall enable a management of the incoming... Agent: Sheridan Ross P.C.

20090086950 - Active call processing and notifications: Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and user interfaces, and more particularly, to processing active calls and stored calls in a communication network for packetized and/or synchronous communications, and to generating notifications relating to active calls and stored... Agent: Kokka & Backus, PC

20090086948 - Method and apparatus for managing audio conferencing: A telecommunications system, including a network; a plurality of user devices operably coupled to the network; and a teleconferencing system operably coupled to the network, the teleconferencing system including a hosting service configured to allow a moderator to set up and schedule a teleconference among a plurality of participant user... Agent: Siemens Corporation Intellectual Property Department

20090086949 - Method and apparatus for mapping of conference call participants using positional presence: A method includes receiving audio electronic business card data during a conference; comparing said audio electronic business card data with voices of conference speakers to confirm identities of said speakers; performing an acoustic triangulation to determine a position of speakers; correlating a position of said speakers with said identities; and... Agent: Siemens Corporation Intellectual Property Department

20090086952 - Multi-conferencing capability: A system and method for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein a participant seeking to initiate conference calls does so at his or... Agent: Cohen, Pontani, Lieberman & Pavane LLP

20090086951 - Telecommunications endpoint for managing multi-conferencing: An apparatus or endpoint device is disclosed for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein the apparatus or endpoint device provides a multi-conferencing capability... Agent: Cohen, Pontani, Lieberman & Pavane LLP

20090086953 - Active call filtering, screening and dispatching: An examples of active call filtering, screening and dispatching is described, including receiving data representing a call from a first communication endpoint; presenting at a second communication endpoint, prior to connecting to the call, a subset of prompts that specify dispatching actions for the call, at least one of the... Agent: Kokka & Backus, PC

20090086955 - Method and apparatus for conducting analog communication over a data cable: A method and apparatus for conducting analog communication are provided. A first set of wires carrying a data signal is coupled to a data network. A second set of wires carrying an analog signal is coupled to an analog communication network. A single connector is coupled to the first and... Agent: Sonnenschein Nath & Rosenthal LLP

20090086954 - Method and apparatus for selecting a network for telecommunication: A method, apparatus, and computer usable program product for selecting a network for telecommunication are provided. A type of network supporting a called identifier is identified. Several types of networks are accessible to a calling communication device. The network corresponding to the identified network is selected at the calling communication... Agent: Sonnenschein Nath & Rosenthal LLP

20090086956 - System and method for throttling mass notifications: A method for allocating a call batch that includes a plurality of calls, to one out of a possible “n” providers for near simultaneous transmission by the one provider to a plurality of recipients, wherein each of the “n” providers has an overall capacity and a current level of use.... Agent: Fulwider Patton LLP

20090086957 - Real-time collaboration center: A real-time collaboration center and method for using the same are described herein which enables a caller (end-user) to have a real-time collaboration session with a call center agent. In one embodiment, the real-time collaboration center is able to create a new real-time collaboration session for a caller where the... Agent: Alcatel Lucent Intellectual Property & Standards

20090086958 - Systems and methods to provide alternative connections for real time communications: Methods and apparatuses to provide options for alternative connections in response to customer requesting for connections to advertisers for real time communications. One embodiment includes: providing an advertisement of a first advertiser for presentation to a customer, the advertisement including a reference to be used to request a connection server... Agent: At&t Legal Department - Gt Attn: Patent Docketing

20090086959 - Method and system for hierarchicy based contact routing: Resource allocation in a contact center can be performed using a network of nodes. Such a network of nodes can be organized according into resource nodes, domain nodes, and service nodes, with paths from the domain nodes, through the service nodes, to the resource nodes being used in the allocation.... Agent: Frost Brown Todd, LLC

20090086960 - System and method of delivering dsl services: A system and method for delivering digital subscriber line (DSL) service to a subscriber from a remote terminal of a telephone network. Included is a first route for delivering a telephone signal to the subscriber, and a second route for passing the telephone signal through a DSL system before delivering... Agent: Merchant & Gould PC