Telephonic communications inventions 08/08

20080205600 - Implementing an emergency services solution: A system, method, and apparatus for redirecting an emergency communication include initiating emergency communication from an endpoint. Unavailability of a softswitch is determined, and an emergency server is identified that handles call control for emergency communication from the endpoint if the softswitch is unavailable. Emergency communication is initiated with the... Agent: Baker Botts L.l.p.

20080205601 - Systems and techniques for producing spoken voice prompts: Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech... Agent: Mcdermott Will & Emery LLP

20080205603 - Methods, systems, and computer program products for providing voicemail routing information in a network that provides customized voicemail services: Methods, systems, and computer program products for providing voicemail routing information in a network that provides customized voicemail services are disclosed. According to one method, a voicemail routing query is received at an advanced voicemail routing node, where the query includes at least one parameter associated with a voicemail transaction.... Agent: Jenkins, Wilson, Taylor & Hunt, P. A.

20080205602 - Recipient-controlled remote e-mail alerting and delivery: Embodiments of the present disclosure provide message notification systems and methods. Briefly described, one embodiment of a message notification method can be broadly summarized by the following: receiving a new message at a first inbox of a recipient; determining existence of at least one trigger for determining if a notification... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP/ At&t Delaware Intellectual Property, Inc.

20080205604 - Composite voice applications and services using single sign-on across heterogeneous voice servers: A framework is provided to offer composite voice applications and services. A composite application and service begins from the user dialing in via phone and ends by the user hanging up the phone. The composite interactive voice services architecture includes a session initiation protocol session service unit is in the... Agent: Duke W. Yee

20080205605 - System and method for forwarding messages: A system and method for forwarding voice messages is presented. One embodiment of the system comprises a voice message recorder configured to record a voice message, and a call controller configured to attach the recorded voice message to an electronic message and forward the electronic message to a predetermined forwarding... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP/ At&t Delaware Intellectual Property, Inc.

20080205606 - Addressable outlet, and a network using the same: An addressable outlet for use as part of local area network based on wiring installed in a building, such as telephone, electrical, cable television, dedicated wiring, and the like. The use of such wiring for data communications networks in addition to the wiring's primary usage creates a need for ways... Agent: Browdy And Neimark, P.l.l.c. 624 Ninth Street, Nw

20080205608 - Data provision to a virtual personal assistant for handling calls in a communication system: Uploading data to a call connection service by providing data records associated with a call destination in a user-selected manner. Navigation instructions are obtained concerning a particular data record in response to the data navigation instructions. An indication is received to upload the call destination associated with the particular record... Agent: Leason Ellis LLP

20080205607 - Server for transferring a communication message: A SIP server 100 includes a first memory 20 storing a route management table in which, of route set information specified by a SIP signal on a session-by-session basis, address information as of each Record-Route header value is associated with a logical number, the same address information as of a... Agent: Katten Muchin Rosenman LLP

20080205609 - Method, system and apparatus for adjusting the transmit power of the dsl transceiver: A method, system and transceiver for adjusting the transmit power seamlessly, which comprises: acquires the noise margin of the received signal, and compares the acquired noise margin with the threshold of the noise margin; when the noise margin of the signal has continually exceeds the threshold of the noise margin... Agent: Leydig, Voit & Mayer, Ltd (for Huawei Technologies Co., Ltd)

20080205610 - Sender-controlled remote e-mail alerting and delivery: Embodiments of the present disclosure provide message notification systems and methods. Briefly described, one embodiment of a message notification method can be broadly summarized by the following: receiving a new message at a first inbox of a recipient, the new message having a request for a triggering event to be... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP/ At&t Delaware Intellectual Property, Inc.

20080205611 - Intelligent overload control for contact center: Particular embodiments provide intelligent overload control for contact centers. In one embodiment, an overload condition at a contact center is determined. When the overload condition exists, a contact evaluation metric for a connection to a contact is determined. The contact evaluation metric may evaluate the value of a contact, such... Agent: Trellis Intellectual Property Law Group, Pc

20080205612 - Tracking trunk usage in an enterprise network: The present disclosure is directed to a system and method for tracking trunk usage in an enterprise network. In some implementations, a method for identifying trunk expenses includes aggregating data identifying telecommunication services associated with a plurality of trunks in an enterprise network. Charges for the used telecommunication services are... Agent: Fish & Richardson P.c.

20080205613 - Updating routing patterns in an enterprise network: The present disclosure is directed to updating routing patterns in an enterprise network. In some implementations, a method for routing sessions includes identifying information associated with call sessions in an enterprise network. The information includes costs to an enterprise for using carrier services during the call sessions. Routing patterns for... Agent: Fish & Richardson P.c.

20080205614 - Pre-biller in internet protocol multimedia subsystem (ims) charging gateway function (cgf): This invention relates to apparatus and a method for assembling and coordinating call data records from a plurality of network elements of an Internet Protocol Multimedia System call to generate charging information. A pre-biller stores an integrated charging record and accesses a rating engine to obtain the charging information to... Agent: Werner Ulrich

20080205615 - Method for providing caller identification service and system of enabling the method: A caller identification service providing system including: a biz lettering database recording identification information with respect to at least one originating terminal belonging to a subscriber and predetermined multimedia data registered by the subscriber; and a biz lettering server receiving a call request signal from the at least one originating... Agent: Stoel Rives LLP - Slc

20080205616 - Method, apparatus and system for initiating calendar events: An email client method and server that allow a conference organizer to schedule a conference (e.g., conference call) using a calendar feature found in today's email applications. When the email client is installed to work with the user's email application, an option becomes available to allow access to a conferencing... Agent: Dickstein Shapiro LLP

20080205617 - Call connection program, call connection method and call connector: A call connector and method thereof controlling a call connection between a telephone of a connection service user and a telephone corresponding to a registered number of a user. The method includes searching for user information including a user connection number, user identification information and an actual phone number for... Agent: Staas & Halsey LLP

20080205618 - Call transfer service using service control point and service node: A service node is used in the implementation of a call-transfer service in which a service call is transferred to a second agent from a first agent. A code receiver receives from a service control point, via a data link, at least one subscriber-defined call-transfer feature code that can be... Agent: Greenblum & Bernstein, P.L.C

20080205619 - Caller initiated communications interruption: Enabling a caller to automatically interrupt a currently active call. In one embodiment, a call manager receives a request from an interrupter that may indicate an urgency, an identification, an authorization, and/or other reason to interrupt the current call between a target party device and a bystander party device. Warning... Agent: Yahoo! Inc. C/o Darby & Darby P.c.

20080205620 - System and method for managing hold times during automated call processing: A system and method for managing hold times during automated call processing is provided. A call is received from a caller and assigned to a call session. Data is obtained from the caller and evaluated for caller attributes related to the call session. Hold times are identified during the call... Agent: Cascadia Intellectual Property

20080205621 - Contact list with conversation point reminder: The present invention relates to contact list with means to attach memo to contact list entry. Memo comprises of one or more of data, voice, image, and video files. Memo is displayed on communication device when corresponding contact list entry is activated, such as when contact list entry is selected... Agent: Nitesh Ratnakar

20080205622 - Distributed session-based data: Session-based data, such as call detail accounting information, is tracked and distributed to a plurality of servers in a distributed telephony environment. One type of session is a telephone call between participants. Session-based data includes information about a session provided by the switches along the media path. Session-based data further... Agent: Fenwick & West LLP

20080205623 - Method of sending cti messages in a communication system: There is described a method of sending CTI messages in a communications system. The method comprises assigning to each of a plurality of CTI messages a priority indicator selected from a plurality of different priority indicators, sending the plurality of CTI messages from a queue formed by the CTI messages... Agent: Siemens Corporation Intellectual Property Department

20080205625 - Extending a standardized presence document to include contact center specific elements: The present invention extends XML based presence documents to include contact center specific information. The XML presence document can conform to the Common Profiles for Instant Messaging (CPIM) and Presence (CPP) specification. The extended presence documents can permit contact center information to be conveyed across CPP compliant protocol boundaries without... Agent: Patents On Demand, P.a.

20080205624 - Identifying contact center agents based upon biometric characteristics of an agent's speech: The present invention discloses a contact center with speaker identification and verification (SIV) capabilities. In the invention, a set of contact center components can provide automated interactive communications with callers, can provide queue management for callers waiting to communicate with live agents, and can provide skills based routing for assigning... Agent: Patents On Demand, P.a.

20080205627 - Method and apparatus for providing telephone support for internet sales: Methods and apparatus for providing manned, e.g., live customer support to customers, e.g., people using the Internet to purchase goods and/or services are described. A person viewing a Web Site, e.g., a customer, is presented with a button which provides the opportunity to talk to a customer service representative. Upon... Agent: Verizon Patent Management Group

20080205626 - Standards based agent desktop for use with an open contact center solution: The present invention discloses a contact center system based upon open standards. The contact center system can include at least one agent node, a portal server, and an application server. An agent node can include a standard HTTP browser that communicates over a standard Internet Protocol network using standard protocols.... Agent: Patents On Demand, P.a.

20080205628 - Skills based routing in a standards based contact center using a presence server and expertise specific watchers: The present invention discloses a presence management system for a contact center including a presence server, a data store, and one or more watchers. The presence server can accept, manage, and distribute presence information using Session Initiation Protocol (SIP) based messages in conformance with an open standard, such as an... Agent: Patents On Demand, P.a.

20080205629 - Methods and apparatus for processing foreign accent/language communications: Techniques for improving the efficiency of foreign accent/language communications processing are disclosed. For example, in one aspect of the invention, a technique for processing a call received by a call center, includes the following steps/operations. A call is obtained. Then, at least one of an accent and a language spoken... Agent: Ryan, Mason & Lewis, LLP

20080205630 - Method and system for entering and managing a caller in a call queue via an untethered form of communication: A method, system and program for entering a prospective caller in a call queue, specifically to a selection of methods and systems allowing a caller to enter a call queue utilizing an untethered form of communication based on information conveyed over a network that does not originate from a telephone... Agent: Akshay K. Deshpande

20080205631 - Control circuit for causing cyclic application of sealing current for local loops supporting data network telephony: A system for causing application of sealing current to one or more local telephony loops has a current source; a switching interface for connecting the current source to the one or more telephony loop interfaces; and a machine-readable instruction accessible to the switching interface, the instruction providing intelligence to the... Agent: Alcatel Lucent Intellectual Property & Standards

20080205632 - Packet voice system with far-end echo cancellation: A packet voice transceiver adapted to reside at a first end of a communication network and to send and receive voice packets to and from a second packet voice transceiver residing at a second end of the communication network. The transceiver includes a voice encoder, a packet transmitter, a packet... Agent: Mcandrews Held & Malloy, Ltd

20080205633 - Estimating delay of an echo path in a communication system: Methods and corresponding systems for reducing an echo signal include assigning a subsegment delay to each of a plurality of subsegment adaptive filters. A send signal and a delayed receive signal are coupled to each of the subsegment adaptive filters, wherein the delayed receive signal is delayed according to a... Agent: Law Office Of Charles W. Bethards, LLP

20080198974 - Trouble ticket assignment: A trouble ticket handling system is provided. The system typically includes a login logic, a monitoring device, and a user interface logic. The login logic typically operates to log a user into several trouble ticket systems. The monitoring device typically polls the trouble ticket systems for open trouble tickets. The... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP/ At&t Delaware Intellectual Property, Inc.

20080198975 - System and apparatus for responding to callback messages: A system and apparatus for responding to callback message is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a message processing system having a controller element that compares presence information associated with a calling party and a callback identifier supplied by the calling party... Agent: Akerman Senterfitt

20080198977 - Method and system for rewarding ring back tone, donor platform, and custom ring back tone platform: The present disclosure describes a method for rewarding an RBT, including selecting an RBT and initiating an RBT reward via a third-party platform in which a donator exists; processing an RBT reward request from a third-party platform, and downloading the RBT selected by the donator to a customized RBT library... Agent: Harness, Dickey & Pierce, P.L.C

20080198976 - Method, system and apparatus for implementing ringback tone service: A method for implementing the ringback tone (RBT) service based on the next generation network (NGN) includes: an application server (AS) receives from a softswitch (SX) a call request initiated by a ring-to-me subscriber, which carries a ring-to-me access code; the AS obtains the ring-to-me tone ID from the RBT... Agent: Harness, Dickey & Pierce, P.L.C

20080198978 - System and method for three-way call detection: A system for detecting three-way calls in a monitored telephone conversation includes a speech recognition processor that transcribes the monitored telephone conversation and associates characteristics of the monitored telephone conversation with a transcript thereof, a database to store the transcript and the characteristics associated therewith, and a three-way call detection... Agent: Wiley Rein LLP

20080198979 - Voicemail filtering and transcription: Systems and methods for voicemail filtering and transcription are described herein. According to various embodiments, an integrated communication system performs filtering and transcription of voicemail messages (“voicemails”) and forwards the voicemails via email to a user's email-capable device. Filtering includes generating a priority flag based on a word search of... Agent: Central Coast Patent Agency, Inc

20080198980 - Voicemail filtering and transcription: Systems and methods for voicemail filtering and transcription are described herein. According to various embodiments, an integrated communication system performs filtering and transcription of voicemail messages (“voicemails”) and forwards the voicemails via email to a user's email-capable device. Filtering includes generating a priority flag based on a word search of... Agent: Central Coast Patent Agency, Inc

20080198981 - Voicemail filtering and transcription: Systems and methods for voicemail filtering and transcription are described herein. According to various embodiments, an integrated communication system performs filtering and transcription of voicemail messages (“voicemails”) and forwards the voicemails via email to a user's email-capable device. Filtering includes generating a priority flag based on a word search of... Agent: Central Coast Patent Agency, Inc

20080198982 - Method and system for automatically selecting outgoing voicemail messages: A system for automatically selecting an outgoing message for an incoming call. In response to receiving an incoming call, a calling party is identified. The identified calling party is compared against call log data to determine that the identified calling party has previously heard a first outgoing message. In response... Agent: Ibm Corp (ya) C/o Yee & Associates PC

20080198983 - Method and apparatus for management of electronic greetings using a telecommunication service: Method, apparatus, and computer readable medium for managing an electronic greeting in a telecommunication system are described. In some examples, a call is received via the telecommunication system. Descriptions of pre-recorded electronic content are played in the call. A selection of one or more items of the pre-recorded electronic content... Agent: MoserIPLaw Group / Vonage Holdings Corp .

20080198984 - Method of producing an item for conveying an audio greeting: An item for conveying an audio greeting is produced. A request is received for dispatching an item to a recipient, an audio greeting is received, the audio greeting is downloaded to the item as a digital file and the item is dispatched to the recipient.... Agent: James C. Wray

20080198985 - Audio processing apparatus: Audio processing systems and corresponding methods are disclosed, wherein the audio processing system comprises at least one of an analog portion and a digital portion.... Agent: Slater & Matsil LLP

20080198986 - Data communication apparatus and data communication method: When data communication is performed by using a call control protocol, a data communication apparatus receives a call connection request message from an external apparatus and transmits a response message in reply to the call connection request message. At that time, when the call connection request message is received, it... Agent: Canon U.s.a. Inc. Intellectual Property Division

20080198987 - Telephone number assignment method: Various example embodiments are described. According to one example, a method may include maintaining a database of a plurality of direct inward dial telephone numbers, including a subset of the direct inward dial telephone numbers which are available for assignment; receiving, through a website, an application from a customer for... Agent: Brake Hughes Bellermann LLP

20080198988 - Method and system for network element billing: Systems and methods for billing for a query to a network element are disclosed. Generally, data in a database is accessed in response to a query received from a first network element, wherein the data is associated with a data owner. Information is then transmitted to a second network element,... Agent: Brinks Hofer Gilson & Lione

20080198990 - Method of and switching device for handling a telephone call initiated from a calling terminal in a circuit switched telecommunications network: The invention relates to a method of handling a telephone call initiated from a calling terminal in a circuit switched telecommunications network by providing called party identification data of a called party to said network. In the method proposed said call i s set up by obtaining answering party identification... Agent: Ericsson Inc.

20080198991 - Telephone and method of transmitting caller token: The user token input unit accepts an input of a user token from a user. The user verifier reads a user reference from the user reference storage and verifies the user token on the basis of the user reference. When the verification of the user token is successful, the caller... Agent: Greer, Burns & Crain

20080198989 - Location id service for telephone calls: A system for providing location ID services for telephone calls transfers location data describing the location of the calling device to the called device. Rather than or in addition to providing the name and telephone number as is done through the conventional caller ID service, the location of the calling... Agent: Merchant & Gould PC

20080198992 - Method for setting up a multimedia connection in case of cascade connection transfer: The invention concerns a method for setting up a multimedia connection via a packet-switching computer network between at least one first calling subscriber (A-Tln) and at least one first called subscriber (B-Tln), the called subscriber terminal (B-Tln) triggering a cascade call transfer to other subscriber terminals (C-Tln, D-Tln). The invention... Agent: Bell, Boyd & Lloyd, LLP

20080198993 - Lawful interception method and architecture for transparent transmission of interception information: Method for providing intercepted Content of Communications CC information from Intercepting Control Element ICE to at least one Law Enforcement Monitoring Facility LEMF through Delivery Functions in a telecommunications network, comprising the steps of: splitting the intercepted CC information into CC control information and CC payload information; at a Lawful... Agent: Ericsson Inc.

20080198994 - General intellectual click-to-dial method and the software structure thereof: The present invention relates to a general intellectual click-to-dial method and a software architecture thereof. The software architecture, which is installed on the PC end of a user, comprises: a configuration module for configuring a locally-configured telephone number and a default format of telephone number; a number acquisition module for... Agent: Sughrue Mion, PLLC

20080198995 - System and method for providing a search portal with enhanced results: A system for providing search results having a portal for receiving search requests and a means for obtaining prior search results from telephonic directory assistance requests. A trend module analyzes the obtained prior search results from telephonic directory assistance requests; where results provided to a user in response to the... Agent: Sofer & Haroun LLP.

20080198997 - Efficient address caching for packet telephony services: A method for telephony includes receiving at a facility of a telephone service provider a first subscriber request to place a first call to a specified telephone number. A provider request is sent to a remote server (26), which maintains a database (28) of records associating telephone numbers with respective... Agent: Cantor Colburn, LLP

20080198996 - Methods, systems, and computer program products for using a location routing number based query and response mechanism to effect advanced routing: The subject matter described herein includes methods, systems, and computer program products for using a location routing number (LRN) based query and response mechanism to effect advanced routing. According to one aspect, a method includes receiving a location routing number (LRN) based query and generating an advanced routing query based... Agent: Jenkins, Wilson, Taylor & Hunt, P. A.

20080198998 - Strategic telecom optimized routing machine: A method of routing calls through a network (5) includes: receiving an incoming call at a signaling transfer point (STP); transferring information related to the incoming call to a routing engine by decoding ISUP signaling information related to the incoming call; determining an optimized route based at least in part... Agent: Oblon, Spivak, Mcclelland Maier & Neustadt, P.C.

20080198999 - Methods, systems, and computer program products for using a location routing number based query and response mechanism to effect subscriber cutover: Methods, systems, and computer program products for using an LRN based query and response mechanism (e.g., a switching office number portability processing mechanism) to effect subscriber cutover are disclosed. According to one method, an LRN based response message including a communications service subscriber identifier is received. A cutover switch LRN... Agent: Jenkins, Wilson, Taylor & Hunt, P. A.

20080199000 - System and method for monitoring agents' performance in a call center: The present invention discloses a system and method for monitoring customer service agents' performance according to the interaction with one or more customers in a call center. The system comprises a call control server, a management console, and an agent console. The management console sends the call control server a... Agent: Akin Gump Strauss Hauer & Feld LLP

20080199001 - Method and device for optimizing signal power on a wired communications network: A method and network device increases the power of the signal transmitted by the device on a wired communications network, such as a powerline communications (PLC) network, without exceeding the maximum allowable common-mode (CM) current specified by regulatory bodies. The device is first tested for regulatory body compliance on a... Agent: Thomas R. Berthold

20080199002 - Portable terminal with hinge apparatus: A portable terminal with a hinge apparatus is provided. The portable terminal includes a hinge apparatus which pivotally couples a pair of housings together. The hinge apparatus provides a first hinge axis and a second hinge axis which are perpendicular to each other. The hinge apparatus includes a first hinge... Agent: JeffersonIPLaw, LLP

20080192900 - Communication terminal and its method of playing ring back tone when originating a call: A communication terminal and a method for playing a ring back tone when originating a call are disclosed. By use of a communication terminal which is capable of switching its own audio channels and playing a local ringing tone, the voice channel is closed when a call is originated so... Agent: Harness, Dickey & Pierce, P.L.C

20080192901 - Digital process and arrangement for authenticating a user of a telecommunications or data network: Digital process for authentication of a user of a telecommunications or data network for access to protected data or a service reserved for a defined circle of users or for the use of data currently entered by the user, wherein a voice sample currently enunciated during an access attempt by... Agent: Central Coast Patent Agency, Inc

20080192902 - Voicemail conversion: Included are embodiments of methods for providing voicemail conversion. At least one embodiment of a method includes receiving a message waiting indicator signal in a first protocol, the message waiting indicator signal being received from a Public Switched Telephone Network (PSTN) based voicemail server, the message waiting indicator signal being... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP/ At&t Delaware Intellectual Property, Inc.

20080192903 - System and method for facilitating voice communication using presence services: A system and method for facilitating communication between a first user and a second user in which contact information is received for said second user at a presence query task, via an adjunct application server. The presence status of the second user is checked and sent to the adjunct application... Agent: Inter-tel (delaware), Inc. A Mitel Company

20080192904 - Systems and methods for providing enhanced telephone services: A method comprises recognizing, at a switch, tones generated by an originating telephone line, the tones representing a common number associated with a called party and assigned to two telephone lines, identifying, at the switch, the two telephone lines assigned to the common number, causing a first telephone line of... Agent: Thelen Reid Brown Raysman & Steiner LLP

20080192905 - Storage and retrieval of a caller's spoken name: A system including a data storage device for storing an audio recording of a customer or caller's name recorded in the customer's own voice, and a voice processing application for providing audio communication between the customer and a user of the system. The stored customer name is retrieved from the... Agent: Stolowitz Ford Cowger LLP

20080192906 - Method and system for message management for audio storage devices: A method for message management for an audio storage device. The audio storage device includes first segment for storing address information, second segment for storing prerecorded audio data, third segment for storing voice macro scripts, fourth segment for storing user data and reserved messages, and fifth segment for storing audio... Agent: Townsend And Townsend And Crew, LLP

20080192907 - Dual-mode telecommunication device and its driving method: A dual-mode telecommunication device and its driving method are disclosed. The dual-mode telecommunication device electrically connects with a voice input/output communication unit for transmitting/receiving an analog voice signal. In addition, the dual-mode telecommunication device comprises a processor and a switch, wherein the processor is used for detecting/transforming the signal type... Agent: Madson & Austin

20080192908 - Method, apparatus, system, and computer program product for intelligently routing calls and creating a supporting computer interface: An enhanced mechanism for intelligently routing a call and providing a supporting computer interface on a screen of one or more computers connected to a network. In an embodiment, a service request form is provided on a customer's computer by which a customer provides customer-input information. A data file (e.g.,... Agent: Ibm Corporation Rochester Ip Law Dept. 917

20080192909 - Dynamically reconfigurable distributed interactive voice response system: The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer system having both data and phone network interfaces, receives one or more telephone calls from one or more... Agent: Scully, Scott, Murphy & Presser, P.c.

20080192910 - Methods and systems for performing authentication and authorization in a user-device environment: A method of authenticating a caller and authorizing a cal lee in a user-device environment may include receiving, by a gateway, a logon request comprising information associated with a caller and determining whether the caller is a subscriber based on at least a portion of the received caller information. If... Agent: Pepper Hamilton LLP

20080192911 - Method for providing information of telephone number owner using wire/wireless communication terminal and system for implementing the same: This invention is about the method of providing call number owner's information and the system to implement it. Using this invention, service provider's system receives, from many users, call number owner's information that has at least call number and call number owner's name or firm name, stores them, and also... Agent: Ipla P.a.

20080192912 - Method, system, application server ans switching device for processing call: The present invention provides a method for processing a call to ensure that the call is selected to be deassigned or released when a value-added service can not be provided according to current application resources state. The method includes: receiving, by an AS, a value-added service call triggered by a... Agent: Ladas & Parry LLP

20080192913 - Using non-intrusive hooks to provide combinational telecommunication services: A SS7/PSTN network is monitored with non-intrusive hooks. Upon detecting or monitoring a signal event, combinational services are provided using one or more other communication channels.... Agent: Blakely Sokoloff Taylor & Zafman LLP

20080192914 - Method, system and signalling point for transporting dupu message: The present invention provides a method for transporting a Destination User Part Unavailable (DUPU) message, including: carrying along with a DUPU message the originating point code corresponding to the originating signalling point which has triggered the DUPU message by a first signalling point in which a user part is unavailable... Agent: Marshall, Gerstein & Borun LLP

20080192915 - Method for routing network call and network call center: A method for routing a network call includes receiving a network call routing request from a requesting sub call center; determining a destination sub call center based on traffic distribution proportions for a network call service, in which the network call service corresponds to the received network call routing request,... Agent: Sughrue Mion, Pllc

20080192916 - Routing based upon origin of a call: The invention relates to a data communications network and a method of operation thereof. A data communications network (14) is described which includes a call server (58, 60, 62, 64) for the purpose of signalling, and a routing server (66, 68) for the purpose of routing to permit communication between... Agent: Coats & Bennett, Pllc

20080192918 - Method and system for establishing a telephone connection: A method and system for establishing a telephone connection between a first subscriber device (A-subscriber device) and a second subscriber device (B-subscriber device) in a telephone system is disclosed. The telephone system is arranged for connecting the A-subscriber device (the calling party) and the B-subscriber device (the called party). The... Agent: Westman Champlin & Kelly, P.a.

20080192917 - Telephone control device, telephone control method, telephone control program, telephone terminal, telephone calling method, telephone calling program and telephone control system: The present invention realizes a telephone system which enables calling with ease from an outside line to a desired extension telephone terminal in an extension telephone network having a plurality of representative numbers. The telephone control device connected to a plurality of telephone terminals and a plurality of telephone exchange... Agent: Mcginn Intellectual Property Law Group, Pllc

20080192919 - Communication system, gateway device and adapter device: A gateway device which mutually converts communication protocols among a subscriber network including a base station wirelessly housing a mobile terminal and an Internet Protocol processor to bring an interface from the base station into an Internet Protocol process, a public switched telephone network and a packet communication network, includes... Agent: Oblon, Spivak, Mcclelland Maier & Neustadt, P.c.

20080192920 - Service and information management system for a telecommunications network: A system for service control and operations for a telecommunications network. In particular, an architecture and method for a service control and operations element system. The system communicates with a plurality of interconnected telecommunications network elements via a switching and signaling subsystem. The system provides and controls the various functions... Agent: At&t Corp.

20080192921 - Priority telephone service reversion and notification: A method of administering a priority service is provided in a telecommunications network (20). The priority service provides higher priority handling of calls employing the service as compared to calls not employing the service for purposes of call completion. The method includes: obtaining at least one authentication credential from a... Agent: Fay Sharpe/lucent

20080192922 - Methods, systems, and computer program products for implementing a custom, interactive call flow: A method, system, and computer program product for implementing a custom, interactive call flow are provided. The method includes receiving a sequence of user inputs provided as part of an interactive call. The sequence of user inputs includes data path inputs, security inputs, administrative inputs, and a termination input. The... Agent: Cantor Colburn LLP - Bellsouth

20080192923 - Methods, systems and computer-readable media for managing customer service requests: Methods, systems, and computer-readable media provide for improved management of customer service requests. According to implementations, a customer requiring assistance from a company may send a message to a customer service representative (“CSR”) associated with the company. The message is received and placed in a return contact queue. A customer... Agent: Hope Baldauff Hartman, Llc

20080187107 - Method for npa split processing: A system and method for numbering plan area (NPA) split processing is disclosed. In one implementation, a query is received during a permissive dialing period. The query comprises a destination location that is associated with a first NPA. It is determined whether a first call processing record identifies a service... Agent: Brinks Hofer Gilson & Lione

20080187108 - Device independent text captioned telephone service: A method and apparatus for commencing a caption assisted telephone call using a combination of a first party telephone terminal and a first party Network appliance, the method comprising the steps of connecting the first party Network appliance to a relay, using the first party Network appliance to specify a... Agent: Quarles & Brady LLP

20080187109 - Audio archive generation and presentation: A method, information processing system, and computer program storage product for automatically generating auditory archives in a customer service environment are disclosed. A communication link with an end user is established. An information form is retrieved. The information form includes at least a category choice information set and at least... Agent: Fleit, Kain, Gibbons, Gutman, Bongini & Bianco P.l

20080187110 - Automated detection of spoken numbers in voice messages: An apparatus and program product utilize voice recognition to process voice messages in an automated manner to detect spoken numbers contained therein. Detected spoken numbers can then be utilized to set a start position at which to begin playback of a voice message, e.g., to permit a user to locate... Agent: Wood, Herron & Evans, L.L.P. (ibm)

20080187111 - Automated detection of spoken numbers in voice messages: An apparatus, program product and method utilize voice recognition to process voice messages in an automated manner to detect spoken numbers contained therein. Detected spoken numbers can then be analyzed to automatically determine whether such numbers are telephone numbers, and thus enable such numbers to be automatically dialed.... Agent: Wood, Herron & Evans, L.L.P. (ibm)

20080187112 - Method and system for delivering podcasts to communication devices: A method for communicating audio content from one or more web sites to one or more communication devices, e.g., cellular phone, VoIP phone. The method includes maintaining an account for a user. In a specific embodiment, the account includes a first telephone number, which is uniquely associated with the user.... Agent: Townsend And Townsend And Crew, LLP

20080187113 - Methods and systems for enabling return to same position in a review of messages in a voice mail system using tag or identifier stored in the voice mail system: Methods and systems for enabling a subscriber to interrupt a review of messages in a voice mail system (VMS), to make a call or take some other action, and to return to the same position as occupied at the time of interruption in the review of messages in the VMS.... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP/ At&t Delaware Intellectual Property, Inc.

20080187114 - Methods and apparatuses for offline selection of pay-per-call advertisers: Methods and apparatuses to connect telephone calls and track information about the telephone calls resulting from advertisements for groups of advertisers. In one embodiment, a method includes: determining a geographic area after receiving a telephone call to a first telephone number publicized in an advertisement; determining a telephone number of... Agent: Greenberg Traurig, LLP (sv)IPDocketing

20080187115 - audio visual player apparatus and system and method of content distribution using the same: A system is presented providing content to a plurality of handheld devices (including musical selections). The devices can access a server over the Internet via a WIFI or other similar wireless interconnection and can download songs requested by a user from the server or from other users using, e,g,, a... Agent: Gottlieb Rackman & Reisman PC

20080187116 - Flow-through provisioning in utility amr/ami networks: A system associated with a utility network having product distribution pathways, including a device management module for automatically provisioning at least a subset of a plurality of electronic utility devices associated with the pathways based on configuration state information received from the subset of the plurality of electronic utility devices... Agent: Michael Best & Friedrich LLP

20080187117 - System and method for identifying a caller during a phone call: A method of identifying a caller is provided. The method includes designating a masque phone number to be provided to a caller by a callee and associating the masque phone number with one or more phone numbers designated by the callee. Calls to the masque phone number are routed to... Agent: Davidson, Davidson & Kappel, LLC

20080187118 - Tracking and notification of telephone plan minute status: A method and system for tracking telephone usage and notifying a user of his telephone usage includes a software program for tracking telephone usage based on the time and day that a phone call is made. The software program designates a timer for tracking phone usage. The timer has a... Agent: Merchant & Gould P.C.

20080187120 - Method and system for providing enhanced caller identification information: A tangible storage medium stores code which permits handling of unwanted calls from callers such as telemarketers, when caller identification is provided. In one embodiment, the called party adds the caller identification information for the telemarketer to a personal list after receiving the unwanted call. Subsequent calls from the telemarketer... Agent: Brinks Hofer Gilson & Lione

20080187119 - Transparent caller name authentication for authorized third party callers: Transparent caller name authentication is provided to authorized third parties by creating an Public Key Infrastructure (PKI) certificate chain. An owner of a registered caller name can authorize third parties to use the caller name by issuing a PKI sub-certificate to each authorized third party. An authenticated caller name displays... Agent: Kramer & Amado, P.C.

20080187121 - Method and an apparatus to disambiguate requests: A method and an apparatus to disambiguate requests are presented. In one embodiment, the method includes receiving a request for information from a user. Then data is retrieved from a back-end database in response to the request. Based on a predetermined configuration of a disambiguation system and the data retrieved,... Agent: Blakely Sokoloff Taylor & Zafman LLP

20080187122 - Telephone number allocation: To provide a globally useful telephone number a character string which may be similar to an email address may be provided to a mobile phone server or an internet server for translation to the actual phone number and establishment of a call to that number.... Agent: Brooks Kushman P.C.

20080187125 - Method and apparatus for converting form information to phone call: A method and apparatus for establishing a phone call between a potential customer viewing information on the internet and a sales agent includes the steps of receiving a message indicating that the customer wishes to be contacted and including contact information for the customer and other information, converting at least... Agent: Dla Piper US LLP Attn: Patent Group

20080187124 - Private-branch exchange that provides call bridging to an off-premises terminal in the presence of a third-party application: A telecommunications system is disclosed that enables a user to pair a desk set that is an extension of a private-branch exchange with a cell phone that is accessible via the Public Switched Telephone Network. One feature of the telecommunications system enables an active call that is between the desk... Agent: Demont & Breyer, LLC

20080187123 - Private-branch exchange that provides outgoing calling for an off-premises terminal in the presence of a third-party application: A telecommunications system is disclosed that enables a user to pair a desk set that is an extension of a private-branch exchange with a cell phone that is accessible via the Public Switched Telephone Network. One feature of the telecommunications system enables a call that is directed to the user's... Agent: Demont & Breyer, LLC

20080187126 - Private-branch exchange that provides incoming calling extended to an off-premises terminal in the presence of a third-party application: A telecommunications system is disclosed that enables a user to pair a desk set that is an extension of a private-branch exchange with a cell phone that is accessible via the Public Switched Telephone Network. One feature of the telecommunications system enables an incoming call that is directed to the... Agent: Demont & Breyer, LLC

20080187127 - System and method to cancel a blindly-transferred call: A system and method to cancel a blindly-transferred call in Session Initiation Protocol (SIP) includes receiving a call request from an endpoint and selecting a first call agent to handle the call request. A blind transfer of the call request is initiated to the first call agent. It is determined... Agent: Baker Botts L.L.P.

20080187128 - On-board hands-free communication apparatus: In an on-board hands-free communication apparatus, a gain of an amplifier of a speaker for outputting an incoming voice signal from a telephone device varies with a volume set value of a speaker volume switch adjusted by an user. When the gain of the amplifier increases equal to or greater... Agent: Harness, Dickey & Pierce, P.L.C

20080187129 - Method and system for echo cancellation in a network switch: A method and system in network switch for cancelling multiple sources of network echo, including echo that is combined with a persistent, non-echo signal. A first echo canceller cancels a first echo signal that arises from an echo path in the network switch, and second echo canceller cancels a second... Agent: Mcdonnell Boehnen Hulbert & Berghoff LLP

20080187130 - Cross-connect arrangement and switch matrix: The present invention relates to a switch matrix for making cross-connects for telephone lines. The switch matrix is comprised of a plurality of switch components (1) that include a plurality of input lines (A, B . . . ), a plurality of output lines (a, b . . . ),... Agent: Albihns Stockholm Ab

20080187131 - Adapter connecting telephone signals to a telephone to adapt the telephone for use by a child: This invention includes an adaptor for use with a master-slave telephone system. In particular, the system comprises at least one slave telephone and a master control telephone for selectively controlling the application of telephone signals from a telephone line carrying the telephone signals. The adaptor of this invention comprises means... Agent: Patent Docket Clerk Cowan, Liebowitz & Latman, P.C.