Telephonic communications inventions 06/07

20070147590 - System for testing subscriber lines and method thereof: The present invention discloses a system for testing subscriber lines and method thereof. The system includes a broadband line testing control module and a remote terminal subscriber access control module located at a subscriber line that is located between the broadband line testing control module and a remote terminal unit.... Agent: Baker & Hostetler LLP

20070147591 - Autonomous metallic supervision with sealing current: A system, method, and computer readable medium for a metallic test method in a digital subscriber line system in which a subscriber's voice service has been switched from plain old telephony service to an inband digital subscriber line data stream characterized in that a direct current loop current used for... Agent: Alcatel Usa Intellectual Property Department

20070147592 - Telephone and program: To protect an elderly person living alone or the like from a crime such as “a confidence game”, a personality feature indicative of personality is extracted from a voice signal of a person required to be preliminarily registered and stored into a storage. When a call is received, a personality... Agent: Frishauf, Holtz, Goodman & Chick, PC

20070147593 - Electronic player for implementing internet telephone functions and method thereof: An electronic player for implementing Internet telephony function and method therefof, wherein the electronic player comprises a connecting interface for establishing connection and communication between said electronics player and a computer; an audio signal controller for transmitting encoded audio signals between said computer and said electronic player according to an... Agent: Bacon & Thomas, PLLC

20070147594 - Methods, systems, and computer program products for billing for trust-based services provided in a communication network: A trust evaluation may be obtained for a network element in a communication network. Based on this trust evaluation, one or more services may be invoked to address the risk that a potentially untrustworthy network element poses in the communication network. For example, if the network element is determined to... Agent: Myers Bigel Sibley & Sajovec, P.A.

20070147595 - Methods, systems, and computer program products for providing routing of communications: Methods, systems, and computer program products for determining routings of communications. Methods include receiving a communication for a receiving party and determining one or more potential locations of the receiving party. A probability that the receiving party is at each of the potential locations is calculated based on a statistical... Agent: Cantor Colburn LLP - Bellsouth

20070147596 - System and method for automated connection triggered by availability status: A system and method for automated connection triggered by availability status. The present invention includes a method of determining whether a connection request is pending to connect to a previously unavailable party and automatically making the connection now that the party is available. An alternate method includes generating a request... Agent: Kenyon & Kenyon LLP

20070147597 - System for prompting the caller before and after voice-over-internet-protocol call connection: A method for interacting with a calling party during a call session in a VoIP system includes determining rules to apply to the call session before, during, and after the call based on parameters associated with the calling party or a called party, where the called party and the calling... Agent: Brinks Hofer Gilson & Lione

20070147598 - Routing traffic between carriers: A method for routing an international call includes receiving a call and identifying a first international carrier based on an Internet protocol address associated with the call or a tunnel through which the call was received. The method also includes identifying a second international carrier based on the identified first... Agent: Verizon Patent Management Group

20070147599 - Call routing management based on caller language: An approach for over the phone interpretation call management is provided herein. Calls from customers of a client are received at an interactive voice recognition (IVR) system, which determines a language of the caller by detecting the language or language selection by keypad entry. The IVR system forwards the call... Agent: Merchant & Gould PC

20070147600 - Multiple call origination: The present invention allows originating equipment in a telephony network to originate multiple calls on behalf of a single user in response to a single user event. A user will provide multiple call indicia, perhaps in the form of a string of dialed digits, and a multiple call origination function... Agent: Withrow & Terranova, P.l.l.c.

20070147601 - Audio alert system and method: An audio alert system, device, and method include an audio alert created by a user and programmed into a device, such as a wireless telephone. A user programs and stores in the device a data structure relating an audio alert triggering event to the audio alert. When the device detects... Agent: John S. Pratt, Esq. Kilpatrick Stockton LLP

20070147602 - Network interface device, apparatus, and methods: A low cost universal network interface device capable of accommodating various terminating devices. The network interface device generally including a base defining an interior cavity, and being further defined by a provider portion and a subscriber portion. The network interface device further including a protective outer cover having an integrated... Agent: Corning Cable Systems LLC

20070140444 - Proxy response terminal and system: A proxy response terminal wherein information relating to the call being called is acquired and the call to which a proxy response is to be made is expressly specified so that the call may be responded. The proxy response terminal includes an incoming information acquiring means for requesting the information... Agent: Stanley P. Fisher Reed Smith LLP

20070140439 - Method for presenting location information on a mobile terminal: The invention relates to handling messages containing landmarks, or landmark related services on a mobile communication terminal. The landmarks are handled by using a message for transmission through a wireless cellular communication network, with a syntax that includes a header part for defining sender/receiver message nature, an identification part for... Agent: Perman & Green

20070140440 - Closed-loop command and response system for automatic communications between interacting computer systems over an audio communications channel: A system and method for enabling two computer systems to communicate over an audio communications channel, such as a voice telephony connection. Such a system includes a software application that enables a user's computer to call, interrogate, download, and manage a voicemail account stored on a telephone company's computer, without... Agent: Law Offices Of Ronald M Anderson

20070140441 - Closed-loop command and response system for automatic communications between interacting computer systems over an audio communications channel: A system and method for enabling two computer systems to communicate over an audio communications channel, such as a voice telephony connection. Such a system includes a software application that enables a user's computer to call, interrogate, download, and manage a voicemail account stored on a telephone company's computer, without... Agent: Law Offices Of Ronald M Anderson

20070140443 - Messaging translation services: One embodiment of a method for translating a message can be broadly summarized by the following steps: generating an electronic message in an understood language of an originating party; receiving instructions to translate contents of the electronic message to another language; converting the electronic message to the another language in... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP/ Bellsouth I.p. Corp

20070140442 - Data messaging during telephony calls: Calls made using the session initiation protocol (SIP) are augmented by exchanging data in the form of messages between terminals where the message content is defined by items of information expressed as uniform resource indicators (URIs). The receiving terminal can extract and process such information based on the semantic information... Agent: Barnes & Thornburg LLP

20070140446 - Call-based advertising: A directory assistance request is received from a caller. A process attempts to determine the identity of the caller. If the caller's identity cannot be determined, a front-end sponsor advertisement is played prior to providing the directory assistance service to the caller. If the caller's identity is determined, the process... Agent: Innovation Strategies, Inc.

20070140445 - Communication apparatus: A communication apparatus includes: a modem that modulates and demodulates a signal transmitted and received through a communication line; a caller information acquisition unit that acquires caller information for identifying a caller based on the signal output from the modem; a display device that displays the caller information; an instantaneous... Agent: Baker Botts LLP C/o Intellectual Property Department

20070140447 - Accessing messages stored in one communication system by another communication system: The present disclosure provides systems and methods for accessing messages in one communication system by another communication system. In some embodiments, a request to access data is received from a second communication system. The data is located at a first communication system. The first communication system is configured to communicate... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP/ Bellsouth I.p. Corp

20070140448 - System and method for monitoring and handling telecommunication activity via a computer network: A configurable PSTN call-handling (CPC) service enables monitoring and custom responses to calls received over multiple subscriber lines. A CPC Client Program runs on a computer and presents a graphical user interface (GUI) that allows the user to associate call-handling options with call characteristics. The GUI also allows the user... Agent: John S. Pratt (bellsouth) Kilpatrick Stockton LLP

20070140449 - \"always-on\" telemetry system and method: A telemetry system includes at least one telemetry communication device for handling security event information available to the telemetry communication device. The system also includes a central host device, and an “always on” network, such as the Internet, communicatively connected to the telemetry communication device and the central host device,... Agent: H. Dale Langley, Jr. The Law Office Of H. Dale Langley, Jr.

20070140451 - Methods and systems for pay for performance advertisements: Methods and apparatuses for advertising where the performance is determined via tracking the communication leads generated from the advertisements. One embodiment includes: providing an advertisement to customers on behalf of a specific party; counting voice-based communication leads that are delivered via advertisements; and charging the party based at least partially... Agent: Greenberg Traurig, LLP (sv)IPDocketing

20070140450 - Systems and methods for providing prepaid collect telecommunications service: A method of transmitting value via a telephone system, includes receiving a request from a Grantor to designate a predetermined number of minutes that are to be reserved to fund a telephone call between a telephone number associated with a Beneficiary and a telephone number belonging to the Grantor, receiving... Agent: Paul, Hastings, Janofsky & Walker LLP

20070140453 - Communication apparatus and information displaying method for communication apparatus: User information related to a predetermined user, including a user ID, is obtained from a server on a network. Telephone book information, including the user ID and a telephone number of a communication apparatus that the predetermined user uses, is input on an operation unit of the present communication apparatus.... Agent: Stevens, Davis, Miller & Mosher, LLP

20070140452 - Geographical call routing for a non-emergency calling service: Location-based communications routing includes determining whether a network apparatus which receives a communication, from a calling party attempting to contact a service corresponding to at least one predefined service area, provides service to at least one of the at least one predefined service area. When the network apparatus provides service... Agent: Greenblum & Bernstein, P.L.C

20070140454 - Dial controller: A dial controller includes a dial, a displacement converter for converting a rotational displacement caused by a rotation operation of the dial to an axial displacement of the dial along a rotation axis of the dial, and a displacement detector for detecting and outputting information on a rotation angle of... Agent: Nixon & Vanderhye, PC

20070140455 - Media gateway and next generation network system: A media gateway and a communication system including the media gateway are disclosed. The media gateway includes at least one remote module and a central module. The at least one remote module is disposed in proximity to a private branch exchange (PBX) for converting format of a media stream and... Agent: Harness, Dickey & Pierce, P.L.C

20070140456 - Method and apparatus for wideband conferencing: A method and apparatus for wideband voice and optional data conferencing over a telecommunications network channel between at least two wideband communications devices. An exemplary method comprises establishing an audio link, verifying wideband capability between the at least two wideband communications devices, training modems of the at least two wideband... Agent: Wong, Cabello, Lutsch, Rutherford & Brucculeri, L.L.P.

20070140457 - Method and apparatus for selectively routing callers to service call centers: An apparatus and method are disclosed for selectively routing callers to service call centers. An apparatus that incorporates teachings of the present disclosure may include, for example, a call management center (CMC) (102) having a controller (104). The controller can be programmed to store for each of a plurality of... Agent: Akerman Senterfitt

20070140459 - Method for forwarding a message from a messaging server to a forwarding number: The present invention provides a method for forwarding a message from a messaging server. A message is received by a messaging server, which can be a voicemail system, a multimedia mail system, or the like. The messaging system determines if call forwarding is active for the subscriber who received the... Agent: Lucent Technologies Inc. Docket Administrator

20070140458 - Methods, systems, and computer program products for providing calendar based routings of communications: Methods, systems, and computer program products for providing calendar based routing of communications. Methods include receiving a communication from a sending party to a receiving party, the communication including a communication type. A current calendar entry type for the receiving party is retrieved in response to receiving the communication. A... Agent: Cantor Colburn LLP - Bellsouth

20070140461 - Call-based advertising: A directory assistance request is received from a caller such that the caller requests a particular business. A process identifies at least one advertisement for a business that competes with the requested business. The advertisement for the competing business is played to the caller. The caller is then given the... Agent: Innovation Strategies, Inc.

20070140460 - Directory service in communication networks: Communication networks, phones, and associated methods are disclosed that provide directory services to users of phones. A phone displays a directory search screen to a user, and the user enters one or more directory search parameters. The phone generates a request message that includes the directory search parameter(s), and transmits... Agent: Duft Bornsen & Fishman, LLP

20070140462 - Telephone exchange apparatus and control method for group incoming of the same: According to one embodiment, a telephone exchange apparatus includes a memory which stores a second management table associating a terminal ID specifying a first telephone terminal among the plurality of telephone terminals with a terminal ID specifying a second telephone terminal belonging to the group, when an incoming call addressed... Agent: Knobbe Martens Olson & Bear LLP

20070140463 - Telephone exchange apparatus and method for controlling incoming call thereof: According to one embodiment, a telephone exchange apparatus includes a memory which stores a management table in which a terminal ID specifying a first telephone terminal and a terminal ID specifying a second telephone terminal are related with each other, when an operation key to receive an incoming call from... Agent: Finnegan, Henderson, Farabow, Garrett & Dunner LLP

20070140464 - Procedure and system for processing identification numbers in telecommunication networks: A process that can be used to process the calling line presentation supplied to a called user following a call made by a calling user in a fixed and/or mobile communications network (for example, GSM, GPRS or UMTS in the latter case). A corresponding code for identifying an operator, such... Agent: Finnegan, Henderson, Farabow, Garrett & Dunner LLP

20070140465 - Dynamic content stream delivery to a telecommunications terminal based on the excecution state of the terminal: A method and apparatus are disclosed for delivering a content stream to a terminal only when the terminal has a transducer (e.g., speaker, video display, etc.) that is (i) capable of outputting the content stream's media type, and (ii) there are no software applications running at the terminal that use... Agent: Demont & Breyer, LLC

20070140466 - Systems and methods for generating and testing interactive voice response applications: A method for testing an interactive voice response application may include storing a number of files associated with interactive voice response applications. The method may also include receiving a selection from a user, where the selection corresponds to a first one of the files. The files may include a number... Agent: Verizon Patent Management Group

20070140467 - Dynamic interactions in a communications system: Participants who are in communication with a communications system can be placed in contact with one another by assigning each participant an agent profile allowing contact requests to be assigned to that participant in the capacity of an agent. One participant submits a contact request having details which can be... Agent: Barnes & Thornburg LLP

20070140468 - Method and system for scheduling resources in customer contact centers: There is provided a system and a method for simultaneously scheduling resources in customer contact centers based on the requirements of each skill. Indeed, the method simply relies on the analysis and duplication, without using complex simulations, of the routing of particular calls to each agent for each of his... Agent: Darby & Darby P.C.

20070140469 - Multi-stage differential warping amplifier and method: A multi-stage differential amplifier and method provides a gain versus frequency warping response characteristic that equalizes a transmission line of a given length to compensate for frequency-dependent attenuation. The warping response characteristic comprises the inverse of the attenuation versus frequency characteristic of the line, and affords a substantially flat system... Agent: Law Offices Of Barry N. Young

20070140470 - Methods, systems, and computer program products for delivering ring tones on a communication network by associating ring tones with media files: Ring tones can be delivered on a communication network by associating one or more ring tones with a media file, such as a song, that may, for example, be purchased by a customer. The associated ring tones may be presented to a customer to allow the customer to choose which... Agent: Myers Bigel Sibley & Sajovec, P.A.

20070140472 - Xdsl modem and method for stabilizing connection of xdsl modem: An xDSL (Digital Subscriber Line) modem (160) includes a setting module (168), a detection module (164), and a distinguishing module (166). The setting module pre-sets a threshold value, and adjusts the threshold value according to noise types. The detection-module captures connection parameters of the xDSL modem and the central office... Agent: PCe Industry, Inc. Att. Cheng-ju Chiang Jeffrey T. Knapp

20070140471 - Enhanced usage of telephone in noisy surroundings: A method for enhancing a usage of a telephone (100) is provided. The method including: receiving an incoming call; detecting an ambient noise level; and enhancing the incoming call to make it more understandable by a recipient of the incoming call where the detected ambient noise level is greater than... Agent: Philips Intellectual Property & Standards

20070140473 - Bidirectional transmission device and bidirectional transmission method: In a bidirectional transmission system including an I/O circuit, an I/O circuit, and a bidirectional transmission path which connects the circuits together, a variable impedance circuit is provided at an input end of the circuit connected to the transmission path. First transmission information (an output signal from the circuit) is... Agent: Finnegan, Henderson, Farabow, Garrett & Dunner LLP

20070140474 - Load coil detection and localization: A method is described herein that can be used to detect the presence of a load coil within a transmission line. The method can also be used to determine the number of load coil(s) present within the transmission line. In addition, the method can be used to determine the distance... Agent: Ericsson Inc.

20070140475 - Hospital meter system: A healthcare data management system for use with an instrument for determining the concentration of a medically significant component of a body fluid. The instrument includes a first port. The system includes a cradle for receiving the instrument. The cradle includes a second port for coupling to the first port... Agent: Barnes & Thornburg LLP

20070140476 - Protective sleeve for telephone handsets: A lightweight disposable shield which is capable of fitting over the handset of a telephone for isolating the user of the handset from bacteria or other microbes on the handset. The shield is in the nature of a sleeve which slips over the handset from an end thereof and which... Agent: Loza & Loza LLP

20070133755 - Processes and systems for creating and for managing trouble tickets and work orders: Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a trouble ticket. The trouble ticket is created to investigate a problem with a communications system. The trouble ticket is assigned... Agent: Cantor Colburn LLP - Bellsouth

20070133754 - Remote hdsl test access system: A system and method are provided for modifying an existing HDSL system to allow for remote access to performance monitoring information stored on each HDSL circuit card. This is accomplished by attaching a cable harness to an existing chassis. A cable harness containing a number of data lines equal to... Agent: Synnestvedt & Lechner, LLP

20070133756 - Personal notification method and apparatus: A system for notifying users of announcements concerning activities of interest using a plurality of hailing devices. The apparatus includes a central computer, a plurality of hailing devices, a transmitter for sending messages from the central computer to any hailing device, an activity database and a notification list associating hailing... Agent: Intellectual Property Group Bose Mckinney & Evans LLP

20070133758 - Home office communication system and method: A home office communication system (10) has a control and display system (16). A modern (12) is controlled by the control and display system (16) and connected to a telephone line (14). A multiplexer (18) is connected to the modem (12) and multiplexes a plurality of outgoing data streams in... Agent: Hanley, Flight & Zimmerman, LLC

20070133757 - Internet telephone voice mail management: A method, system, and program provide for voice mail management. A voice mail filtering controller calculates a separate Bayesian score for each voice mail message from among multiple voice mail message entries received into a voice mailbox for a user, wherein each separate Bayesian score indicates a probability that the... Agent: Ibm Corp (ap) C/o Amy Pattillo

20070133759 - Methods, systems, and products for dynamically-changing ivr architectures: Methods, systems, and products are disclosed for dynamically changing an Interactive Voice Response (IVR) system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated according to a set of rules. The set of rules describe qualifications for dynamically changing the... Agent: Scott P. Zimmerman, PLLC

20070133761 - Method and apparatus for multimedia messaging service using parlay x web service: Provided is a method and apparatus for providing a multimedia message service based on a Parlay X Web service to easily check the status of a multimedia message which is requested to be transmitted in a multimedia messaging application server. The apparatus activates a delivery status informing function for each... Agent: Blakely Sokoloff Taylor & Zafman

20070133760 - Method and apparatus for providing personalized video ring back greetings: A media clip, such as a video clip or an audio/video clip, is provided as a ringback tone for an incoming call. A specific media clip may be dedicated for specific callers or for a group of callers. A processor detects an incoming call and determines if a media clip... Agent: General Instrument Corporation Dba The Connected Home Solutions Business Of Motorola, Inc.

20070133762 - Integrated communication device for data, voice and facsimile communications: A phone/Internet messaging appliance device suitable for homes or small offices includes a single external port for connecting to an analog telephone line, a broadband filter/splitter, analog voice/fax modem circuitry, broadband modem circuitry, and a control unit for controlling the operation of the device, all of the above components being... Agent: Ying Chen

20070133763 - Authentication and authorization architecture for an access gateway: A telecommunications architecture exposes telecommunications services to third parties through a secure access gateway. The third parties may be other telecommunications service providers who employ the services to support their own products and services. The access gateway provides a secure, standardized, and controlled access platform for the exposed services, and... Agent: Accenture Chicago 28164 Brinks Hofer Gilson & Lione

20070133764 - Telephone for music sharing: The invention relates to a mobile telephone enabled for audio signal playback between telephones within a cluster. In one aspect, a member telephone of the cluster is enabled to transmit audio signals to another telephone in the cluster while the music plays synchronously on each device. Alternatively, the telephones use... Agent: The Mcintosh Group

20070133765 - Facsimile apparatus: A facsimile apparatus is disclosed that includes a register unit that registers transmission destination information in an internal address book. The register unit receives a number input at least a first time and a second time, and upon determining that a number input the first time and a number input... Agent: Cooper & Dunham, LLP

20070133766 - Monitoring apparatus: A monitoring apparatus having a plurality of communication units, each of which incorporates therein a communication control section, a control section and a memory section, and executes programs for communicating with monitoring terminals via a communication network; and memory units, each storing data therein. The monitoring apparatus has a function... Agent: Antonelli, Terry, Stout & Kraus, LLP

20070133768 - Fraud detection for use in payment processing: Systems and methods are provided for fraud detection in payment processing. In an illustrative implementation, a fraud detection platform comprises a fraud detection engine and at least one instruction set. In the illustrative implementation, the instruction set comprises one or more instructions to instruct the fraud detection engine to process... Agent: George J. Awad Drinker Biddle & Reath LLP

20070133767 - Apparatus, system, method and computer program product for pre-paid long distance telecommunications: An apparatus system, method and computer program product for providing pre-paid telecommunications services is set forth and may include: receiving an automatic number identification (ANI) at an ANI recognition system of a service provider platform from a user, where the user having previously acquired a communications device, where a pre-paid... Agent: Venable LLP

20070133770 - Caller identification through non-textual output: Caller identification information is conveyed to the called party in manners other than through the display of textual information on a display screen. The caller ID information may be provided as musical tones where the characters of the caller ID information are mapped to the musical tones being output, such... Agent: Withers & Keys For Bell South

20070133771 - Providing missed call and message information: Information associated with messages and/or missed calls is provided to a subscriber. Calls received but not answered by the subscriber may be monitored. Each monitored call is classified as one of a missed call and a message. The monitored calls may be summarized based on a customizable rule set to... Agent: Harrity Snyder, L.L.P.

20070133769 - Voice navigation of a visual view for a session in a composite services enablement environment: Embodiments of the present invention provide a method, system and computer program product for deploying and delivering composite services in an NGN network. In one embodiment, a method for voice navigating a visual view in a composite services enablement environment can include establishing for a single session, each of a... Agent: Carey, Rodriguez, Greenberg & Paul, LLP Steven M. Greenberg

20070133772 - Telephone line switching device: A switching device for providing selective telephone access to multi-telephone line and data line sources. The device can be incorporated within a compatible device or configured as a stand-alone, self-contained device. In the later configuration, it includes a housing, an input port for receiving multiple telephone or data lines and... Agent: Dergosits & Noah LLP

20070133773 - Composite services delivery: Embodiments of the present invention provide a method, system and computer program product for deploying and delivering composite services in an NGN network. A composite service enabling data processing system can include multiple channel servlets enabled to establish multiple different channels of access to a common session for a composite... Agent: Carey, Rodriguez, Greenberg & Paul, LLP Steven M. Greenberg

20070133774 - Teleconference system, teleconference method and teleconference terminal apparatus: A teleconference system of the present invention has: a plurality of teleconference terminal apparatuses which conduct a teleconference with display of images and outputting of voices by transmitting and receiving image signals and voice signals; a communications network which connects the teleconference terminal apparatuses so that data can be communicated;... Agent: Snider & Associates

20070133775 - Method for reducing the cost of handling incoming/outgoing phone calls: A method and system for reducing the cost of handling incoming/outgoing calls are disclosed. A plurality of communication centers deployed in a different geographical region and granted permission to use the receiving and transmitting infrastructure of a corresponding service provider are employed. A default communication center routes incoming/outgoing calls associated... Agent: Kevin D Mccarthy Roach Brown Mccarthy & Gruber

20070133776 - Communication system with configurable shared line privacy feature: A PBX system with a shared line connected to a plurality of telephone devices includes one or more processors that control a connection for an incoming call from a caller, the one or more processors being operable to access a listing that includes one or more callers or calling numbers... Agent: The Law Offices Of Bradley J. Bereznak

20070133777 - Automatic generation of a callflow statistics application for speech systems: A method, system and computer program for automatically generating call flow statistics in a voice application. Embodiments of the present invention address deficiencies of the art in respect to call flow statistics generation systems and provide a novel and non-obvious method, system and computer program product for automatically generating a... Agent: Carey, Rodriguez, Greenberg & Paul, LLP Steven M. Greenberg

20070133778 - Local number portability cross connect method: A method is provided to implement a subscriber local number portability migration request. The method includes sending a trigger signal to a cross-connect device to cause the cross-connect device to switch between a first communication channel and a second communication channel. The first communication channel is between an originating switch... Agent: Toler Schaffer, LLP

20070133780 - Methods and apparatus to handle customer support requests: Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact... Agent: Hanley, Flight & Zimmerman, LLC

20070133779 - Systems and method for call center processing: Various systems and methods for call center processing are provided. As just one example, a method for call center processing is described that includes providing a call center system. The call center system includes a business object function implemented in a script language, and a communication layer. The method further... Agent: Faegre & Benson LLP Patent Docketing

20070133781 - Method and system for automatic assignment of work units to agents: A method for the automatic assignment of a work unit to one of at least two agents for the execution thereof, comprising: assigning to the work unit a first attribute describing ranking of the work units; real-time calculating a current workloads of the agents, wherein said calculating is based on... Agent: Ibm Corporation Intellectual Property Law

20070133782 - Method and system for providing users with intelligent services: A method and system for providing a subscriber with an intelligent service provides the subscriber of an IP Multimedia Subsystem (IMS) domain with special intelligent services of multiple intelligent platforms or convergent services. In the present invention an IP Multimedia Service Switching Function (IM-SSF) that supports an intelligent control protocol... Agent: Ladas & Parry LLP

20070133783 - Method and system for providing calling name identification requery: A method for determining the name of a calling party where the calling party's name and corresponding telephone number are found in a remote database. The method first identifies whether the calling party's telephone number is contained within the local database. When it is determined that the telephone number is... Agent: Brinks Hofer Gilson & Lione

20070133784 - Rapid dialling: The present invention relates to methods and arrangements for rapid dialing in a telecommunication system that requires an indication of a B-number termination to establish a connection. The system is communicating with a telephone set (POTS) without ability to indicate such termination. A B-number is dialed using said telephone set.... Agent: Ericsson Inc.

20070133785 - Method and apparatus for providing personalized ringback greetings: An audio clip is provided as a ringback tone for an incoming call. A specific audio clip may be dedicated for specific callers or for a group of callers. A processor detects an incoming call and determines if an audio clip is assigned for the caller based on communication information... Agent: General Instrument Corporation Dba The Connected Home Solutions Business Of Motorola, Inc.

20070133786 - System for conditioning echo response of loop start trunk line: An echo canceling system has an adaptive filter connected to an echo source, for canceling echo from an echo path. A fixed echo conditioning filter is connected in series with the adaptive filter, intermediate the echo source and the adaptive filter. The fixed echo conditioning filter cancels the constant part... Agent: Jaeckle Fleischmann & Mugel, LLP

20070133787 - Method and apparatus for identifying crosstalk sources: The present invention relates to a method for identifying a crosstalk source interfering with a subscriber line, and comprising the step of collecting noise measurements performed over the subscriber line at consecutive time instances. A method according to the invention further comprises the steps of: classifying said noise measurements into... Agent: Sughrue Mion, PLLC

20070133788 - Handheld electronic device with reconfigurable keypad: An improved handheld electronic device has a display and a keypad, with the keypad being movable among a number of configurations that enable the “real estate” occupied by the keypad to be increased or decreased, and to correspondingly enable the viewable area of the display to be relatively decreased and... Agent: Eckert Seamans Cherin & Mellott

20070127628 - External detection of optional telephone services on a telephone line: Determining whether a call forward busy service is enabled on a telephone line includes placing a first test call across a network to the telephone line. First signaling data is received through the network in response to the first test call. The first signaling data is evaluated to determine whether... Agent: Fish & Richardson P.C.

20070127627 - Line tone adapter for a cable test system: A line tone adapter, including a housing, first and second cable connectors and a line tone generator input port, is employed to interface between a tone generator, having an output connector of a first type, and a cable to be tested, with the cable to be tested having attached thereto... Agent: Diederiks & Whitelaw, PLC

20070127629 - System and method for conducting variable voice path assurance tests: A system and method for conducting variable VPA testing is disclosed. The method includes provisions to detect or measure the utilization of a trunk line and use that information to establish a level of VPA testing for that trunk line. Although a wide variety of relationships between the utilization and... Agent: Withers & Keys For Bell South

20070127630 - Exchange system, and method for providing maintenance processing result to be used in exchange system: According to one embodiment, an exchange system includes a computer includes a memory which stores a table in which the first display control data is associated with second display control data more detailed in comparison to the first display control data for each of the maintenance function, and a first... Agent: Finnegan, Henderson, Farabow, Garrett & Dunner LLP

20070127634 - Call recording device: This call recording device includes: a transmission signal processing unit that superimposes a probe signal on a transmitted voice signal; a reception signal processing unit that monitors a received voice signal and that detects the probe signal included in the received voice signal, and decides the onhook/offhook condition of the... Agent: Mcdermott Will & Emery LLP

20070127637 - Employing vxml to provide enhanced voicemail system: An enhanced Voice eXtensible Markup Language (VXML) based voicemail system that has a distributed architecture and methods for implementing enhanced VXML based voicemail systems are disclosed. The voicemail system includes a media server, which is in communication with a telephone network. The media server is adapted to invoke a voicemail... Agent: Smith Frohwein Tempel Greenlee Blaha, LLC

20070127631 - Method and apparatus for bridging between voicemail and electronic message media types in a communication system: Method and apparatus for bridging between voicemail and electronic message media types in a communication system. In one example, a voice message is received at a voicemail server in response to an incoming call. Digital audio in the voice message is converted to text data of a text message. An... Agent: General Instrument Corporation Dba The Connected Home Solutions Business Of Motorola, Inc.

20070127633 - Method of operating a telecommunications link between two telecommunications devices which transmits display control commands in a separate data channel: A method for operating a communications link between two telecommunications device requires that speech information be transmitted in a speech channel and data signals are transmitted in a data channel that is separate from the speech channel. This provides a particularly user-friendly, convenient method for operating a telecommunications link. To... Agent: Lerner Greenberg Stemer LLP

20070127638 - Method of providing voicemails to a wireless information device: Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network of computers. One of the networked computers plays back the voice message to an operator... Agent: Synnestvedt Lechner & Woodbridge LLP

20070127632 - Methods and apparatus for implementing voice messaging using e-mail: Methods and apparatus for controlling and retrieving messages from multiple voice mail systems used by a single individual are described. A voice messaging retrieval and forwarding (VMRAF) system checks a subscriber's voice message systems for messages, retrieves the messages and forwards them to the subscriber as attachments to E-mail files.... Agent: Verizon Patent Management Group

20070127636 - Methods and systems for releasing a voice mail system from a communication and further processing the communication: Methods and systems relating to a communication in an Advanced Intelligent Network from a caller to a subscriber's directory number where the communication has been terminated to a voice mail system (VMS) instead having been terminated to the subscriber's directory number. The methods and systems transfer the communication from the... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP/ Bellsouth I.p. Corp

20070127635 - Voice recognition for filtering and announcing message: A system and method of call-routing and caller-screening that employs voice recognition to automatically recognize a caller's voice and then screen a caller, if appropriate; all without forcing the caller to identity himself/herself, which may be perceived as rude or offensive by some callers. Instead, a synthesized voice automatically asks... Agent: Attention Of Devon K. Grant, Esq.

20070127642 - Method and system for providing multimedia portal contents in a communication system: A system and method provide calling and called terminals with multimedia alerting signals such as a ringtone and ringback tone. When desiring to receive first multimedia portal contents as a multimedia alerting signal, the calling terminal presets the first multimedia portal contents and makes a call connection setup request. When... Agent: Dilworth & Barrese, LLP

20070127641 - Server apparatus: According to one embodiment, a server apparatus includes a memory which stores a management table in which the user IDs are caused to correspond to pieces of setting information representing functions/states of the data terminals, and a controller which updates the setting information of the corresponding first data terminal of... Agent: Finnegan, Henderson, Farabow, Garrett & Dunner LLP

20070127639 - Smart text telephone for a telecommunications system: Systems, methods, and devices that support and automatically enable text (TTY) mode or voice mode for any incoming and outgoing calls are disclosed. In accordance with embodiments of the present invention, the ability to automatically enable or disable TTY mode for any calls to and from a telematics system is... Agent: Motorola, Inc.

20070127643 - System and method for communicating text teletype (tty) information in a communication network: A method includes receiving signals comprising at least one of voice information and text teletype information. The method also includes determining whether at least some of the signals contain text teletype information. The method further includes coding any of the signals containing text teletype information using a text teletype coder.... Agent: Baker Botts L.L.P.

20070127640 - System, method and computer program for sending an email message from a mobile communication device based on voice input: A method, system and computer program (10) areis provided for enabling an email message to be sent from a communication device (22) to a remote device by operation of an intermediary server computer based on voice input from a voice input the communication device (28). The intermediary server computer (10)... Agent: Bourque & Associates Intellectual Property Attorneys, P.A.

20070127644 - Systems and methods for restricting the use and movement of telephony devices: Systems and methods for restricting the use and movement of telephone system devices are presented. The system includes an interface configured to allow telephone calls to a limited set of telephone numbers or area codes. The interface may be configured to detect a number during a call attempt and compare... Agent: Murell W. Blackburn Merchant & Gould LLC

20070127645 - Technique for providing secondary information to a user equipment: A technique for providing event-based secondary information to a user equipment is disclosed. According to one embodiment, the technique may be realized as a method for providing secondary information to a user equipment. The method may comprise the steps of: detecting at least one triggering event in a user equipment... Agent: Hunton & Williams, LLP/ Sony Ericsson Mobile Communications (usa), Inc.

20070127646 - System for generating service-oriented call-charge data in a communication network: A system generates service-oriented call-charge data for at least one service in a communication network, the system having in at least one first area (charge metering domain), network elements for charge metering—metering points—and in at least one second area (charging domain), network elements for charging—charging points. The system has a... Agent: Staas & Halsey LLP

20070127648 - Method and system for creating a billing record with a called party's name: A method and system are provided for creating a billing record with a called party's name. Providing the called party's name on the billing record facilitates the calling party's review of the billing record by reducing the amount of time and effort needed to determine the identity of the called... Agent: Brinks Hofer Gilson & Lione

20070127649 - Method and system for detecting a change in at least on telecommunication rate plan: A call schedule is received that includes a plurality of sample calls to be made by an automated calling station. The plurality of sample calls are automatically placed on the network using the automated calling station. At least one final billing record corresponding to the at least one completed sample... Agent: Brinks Hofer Gilson & Lione

20070127650 - Methods and apparatuses for pay for deal advertisements: Methods and apparatuses for advertising where the advertisement performance is determined via tracking the deals made as a result of communication leads generated from the advertisements. One embodiment includes: providing an advertisement containing a communication reference to a customer on behalf of a party; providing a connection via the reference... Agent: Greenberg Traurig, LLP (sv)IPDocketing

20070127647 - Methods, systems, and computer program products for collecting messages associated with providing prepaid communications services in a communications network: Methods, systems, and computer program products for collecting messages associated with providing prepaid communications services in a communications network are disclosed. According to one aspect, a method includes receiving at least a portion of messages copied from a communications network. The at least a portion of messages associated with prepaid... Agent: Jenkins, Wilson, Taylor & Hunt, P. A.

20070127654 - Caller id display communication device applied to ksuless telephone system: A caller ID display communication device applied to a KSUless telephone system makes use of a caller ID display decoder to receive data of at least a telephone line. The data is decoded and then transmitted to a TDOV system, which processes the data into a TDOV data. Next, a... Agent: Rosenberg, Klein & Lee

20070127656 - Method and system for customized caller identification: A system and method for customized caller identification and call routing are disclosed. A disclosed method of providing customized caller identification information for a phone call includes associating a first phone number in a database with a plurality of user specified identifications, selecting one of the plurality of user specified... Agent: Duane Morris LLP

20070127652 - Method and system for processing calls: A privacy management system allows a called party to re-direct picked up calls. A call is suspended if standard calling line identification can not be provided for the call. The caller is prompted to provide audible caller identification which is recorded and replayed to the called party before completing the... Agent: Brinks Hofer Gilson & Lione

20070127655 - Method and system for providing multimedia portal contents in communication system: A system and method for providing multimedia portal contents in a communication system. The method provides a ring-back tone to a calling terminal, the calling terminal sets first multimedia portal contents to be provided as the ring-back tone in consideration of given information of a calling terminal user. A called... Agent: The Farrell Law Firm, P.C.

20070127651 - Method for setting up a communication link: A communication link from a first telecommunication device to a second telecommunication device is established via a telecommunication network. Initially, a plurality of multi-media objects, which are associated with a first telecommunication subscriber, are stored together with a respective reference number in the telecommunication network. An allocation representation of at... Agent: Staas & Halsey LLP

20070127653 - System and methods for disclosing call destination characteristic: A system is provided for use by a caller placing a call with a calling device over a communications network linking a plurality of call destinations. The system includes a call-destination information source containing one or more call-destination characteristics associated one or more call destinations. The system further includes a... Agent: Akerman Senterfitt

20070127658 - System and method for detecting false caller id: A system and method for detecting a false caller ID. The system receives caller identification data and signaling system data from the call, compares the caller identification data to the signaling system data, and determines if the call has a false caller ID based on the comparison. The signaling system... Agent: Brinks Hofer Gilson & Lione

20070127657 - One number, intelligent call processing system: A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected... Agent: Procopio, Cory, Hargreaves & Savitch LLP

20070127660 - Call waiting priority alert: A method for delivering a priority call waiting alert service to a telephone subscriber. An embodiment of the present invention may be implemented on an Advanced Intelligent Network (AIN). When a call intended the subscriber is received by a service switching point from a calling party while the telephone line... Agent: Withers & Keys For Bell South

20070127659 - Remote telecommunication privacy device: A sound-muffling remote accessory for communication devices. The accessory comprises a remote mouthpiece and earpiece that is wired to, or transmits wirelessly to, a telephone or two-way radio. The mouthpiece generally conforms to the shape of the user's face and is designed in such a way that when spoken into,... Agent: Daniel J Mcclory

20070127661 - Global directory registering telephony dialing information: An enterprise-wide directory publishes a set of globally available and globally meaningful dialing information according to preset rules.... Agent: Senniger Powers (msft)

20070127662 - Method and system for directly interconnecting a tdm pbx to a voice mail system: A method is presented for routing a call from a PBX to a voice mailbox on a communication platform wherein a call is received from an originating device at the PBX and the PBX is associated with a voice mail box on a communication platform. A redirecting number associated with... Agent: Paul S Madan Madan, Mossman & Sriram, PC

20070127663 - Method and system for providing service menu in communication system: A method and system for providing service menu information when an alerting service is provided between a calling terminal and a called terminal are provided. For this includes transmitting, by a calling terminal, a call setup request message including a service menu request; comparing, by a first server, service capability... Agent: Dilworth & Barrese, LLP

20070127664 - Method and system for selection of mode of operation of a service in light of use of another service in an adsl system: Methods and systems for use in connection with an asymmetrical digital subscriber line (ADSL) system being available to provide voice service and data service to the customer's premises. One service of the voice service or the data service is in use at the customer's premises, and the exemplary methods and... Agent: Myers Bigel Sibley & Sajovec, P.A.

20070127665 - System and method for creating and accessing outgoing telephone call log: Outgoing call log data associated with a call from a subscriber's terminal is provided by a system including a switch, which receives the call from the subscriber's terminal and launches a query in response to the call, and a service controller, which receives the query and forwards call data to... Agent: Greenblum & Bernstein, P.L.C

20070127667 - Method and apparatus for providing remote workflow management: An approach is provided for remote workflow management. The workflow repository, management and monitoring is performed from a remote facility while the resources that are required to execute the workflow may be in a completely different network. The resources of a subscriber network are identified. The identified resources are registered... Agent: Verizon Patent Management Group

20070127666 - System and method for enhancing capabilities of simple phones: A communication unit adapted to provide enhanced services to a simple phone user, the communication unit includes a network interface, a simple phone interface and a terminal server module that is connected to the network interface and to the simple phone interface. The communication unit is adapted to monitor symbols... Agent: Sonnenschein Nath & Rosenthal LLP

20070127670 - Communication control method and computer system: A communication control method of this invention includes: when a call-in request to a chat for another participant in a voice-based teleconference by a first participant of the voice-based teleconference is received, transmitting the call-in request to the chat to a terminal of another participant; and when a participation response... Agent: Staas & Halsey LLP

20070127668 - Method and system for performing a conference call: A method and a system for performing a conference call in a network (102) are disclosed. The network (102) includes a plurality of electronic devices (104, 106, 108 110, 112, and 114) that interact with each other. The method includes receiving (302) audio streams from the plurality of electronic devices,... Agent: Motorola, Inc Intellectual Property Section

20070127671 - System and method for audio multicast: A system and method for audio multicast includes a flexible number of active and passive conferencing endpoints in packet communication with a server. The server creates a mixed audio stream from the received audio packets from the active endpoints. The server multicasts the mixed audio to all the conferencing endpoints.... Agent: Inter-tel, Inc.

20070127669 - System and method for collaborative and social group phone conferencing: A system to facilitate phone conferencing between a plurality of phone users over a communications network, program product, and methods are provided. Phone conferencing over a communications network is facilitated by a system that forms a server network that enables users to participate in a conference call. A conference management... Agent: Bracewell & Giuliani LLP

20070127672 - Resource allocation system and method: A telecommunication system includes telecommunication resources, points, and a connection manager. The connection manager is configured to establish connections between the telecommunications resources and the points in response to a request from an application. The connection manager uses routing tables to select the most efficient route from the available routes... Agent: Fenwick & West LLP

20070127673 - Method and apparatus for providing accessibility features for a telephone: Method and apparatus for providing accessibility features for a telephone is described. In one example, a telephone system includes a memory, a counter, and a microcontroller. The memory is configured to store user preference data, including duration of a timeout period. The microcontroller is configured to initialize the counter in... Agent: General Instrument Corporation Dba The Connected Home Solutions Business Of Motorola, Inc.

20070127674 - Tty enhancement of busy condition prompt: A method and system are disclosed for providing an indication of the busy condition to a calling party on a telecommunications system. The calling party may be the user of a text telephone device such as a TTY device. When a called party's line is busy, the method and system... Agent: Brinks Hofer Gilson & Lione

20070127675 - System and method for managing communications: A communications network-based system and service is disclosed. The service permits subscribers to control and manage incoming telephone calls. Subscribers can establish preferences and set encumbrances. The service also connects calls to a called party otherwise prevented from receiving calls due to line encumbrances, permitting preselected or predesignated parties to... Agent: Withers & Keys For Bell South

20070127678 - Call forwarding based on determination of status of destination: In a call forwarding system, a call from a calling party for a called party is received at a switching device and in response to the received call the switching device issues a request for call processing instructions to a control device. The call processing instructions request is received at... Agent: Lee & Hayes, PLLC

20070127676 - Methods, systems, and computer program products for using a presence database to deliver enhanced presence information regarding communications made to or from a presentity: Methods, systems, and computer program products for using a presence database to deliver enhanced presence information regarding communications made to or from a presentity are disclosed. According to one aspect, a method may include obtaining enhanced presence information including information regarding parties involved in communications made to or from a... Agent: Jenkins, Wilson, Taylor & Hunt, P. A.

20070127677 - Server apparatus: According to one embodiment, a server apparatus includes a memory which stores a call forward table in which a phone ID of a first phone terminal and a phone ID of a second phone terminal differing from the first phone terminal associated with each other, when the first phone terminal... Agent: Finnegan, Henderson, Farabow, Garrett & Dunner LLP

20070127680 - Method and apparatus for selectively establishing communication with one of plural devices associated with a single telephone number: A system for (and a method of) selectively establishing communication with one of plural devices associated with a single telephone number is provided. In a preferred embodiment, the system includes a wireless connect unit connected between an enterprise private branch exchange (PBX) network and a public switched telephone network. The... Agent: Dickstein Shapiro LLP

20070127679 - Telephone applicable to pstn and ip network and call connection control method: A telephone applicable to PSTN and IP network having functions of obtaining, when a call is originated by entering a PSTN telephone number, an IP network telephone number of a destination telephone corresponding to the PSTN telephone number from a telephone number translation server connected to the IP network, obtaining... Agent: Mattingly, Stanger, Malur & Brundidge, P.C.

20070127681 - Customer responding system, computer terminal, customer responding method and recording medium: When a call from external telephone network can not be forwarded to a telephone terminal used by a requested communicator, a client PC of the communicator who took the call, accepts an inputting of call back data, displaying the call back message, to communicate to the requested communicator by the... Agent: Morrison & Foerster LLP

20070127683 - Method for distributing and executing service logic: A method of distributing and executing service logic across private and public networks for the generation and provision of telecommunication services is disclosed. The functionality and capabilities associated with both Intelligent Network (IN) and non-IN compliant elements of a public telecommunications system are abstracted using a set of control and... Agent: Perry & Partners

20070127682 - Networks, systems and methods for routing data traffic within a telephone network based on available resources: When a subscriber calls into its Internet Server Provider(ISP), a central office receiving the call is triggered to perform a Local Number Portability (LNP) query. This LNP query is sent to an Intelligent Traffic Routing and Control (INTRAC) unit resident on a Service Control Point (SCP) which determines whether the... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP/ Bellsouth I.p. Corp

20070127684 - Systems, methods and apparatus for tracking on-call activity: A first electronic device engages in a voice communication with another electronic device. The voice communication is associated with data stored by the first electronic device. In some instances, the data is generated the first electronic device or received by the first electronic device from the second electronic device in... Agent: Lee & Hayes PLLC

20070127685 - System and method for providing multimedia contents in a communication system: A method is provided for providing a multimedia content type ring-back by an origination terminal in a communication system. The method includes providing a multimedia content type ring-back including menu keys mapped to services; and providing a service mapped to a particular menu key, upon receipt of the particular menu... Agent: Dilworth & Barrese, LLP

20070127686 - Method and system for providing multimedia portal contents and additional service in a communication system: A system is disclosed for providing a bell to a call-terminating terminal that includes a call-originating terminal for generating at least one group, setting group list information which includes additional services usable by the generated group and predetermined terminals belonging to the generated group, registering the set group list information,... Agent: Dilworth & Barrese, LLP

20070127687 - Call center operations system: A multi-call-center operations system is provided with a collective operator management device for determining an increase or a decrease in the number of operators in charge of outbound service at each of call centers and for transferring the resulting determination to an associated call center, and collectively manages at one... Agent: Oliff & Berridge, PLC

20070127688 - Mass-scale, user-independent, device-independent voice messaging system: A mass-scale, user-independent, device-independent, voice messaging system that converts unstructured voice messages into text for display on a screen is disclosed. The system comprises (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control; the system being adapted to optimise the effectiveness... Agent: Synnestvedt Lechner & Woodbridge LLP

20070127689 - System and method for increasing completion of training: Improving the frequency with which agents complete training in a call center or other constituent contact environment. Agents working in call centers are typically given periodic training to improve their skills. Training breaks are scheduled at various times throughout the day that can depend on the workload of the call... Agent: King & Spalding LLP

20070127690 - Methods and apparatus for allocating a resource to enqueued requests using predicted wait time based on prior resource contribution: Methods and apparatus are provided for allocating a resource to enqueued requests using a predicted wait time that is based on a prior contribution of the resource to service the requests in a particular queue. A resource is allocated to one of a plurality of requests. Each request is stored... Agent: Ryan, Mason & Lewis, LLP

20070127691 - Service-queue-management and production-management system and method: System and method for integrating multiple customer ordering channels into a single service queue to obtain goods or services from a provider includes enabling customers to request service for goods or services from the provider using multiple ordering channels, and arranging the service requests placed using the ordering channels in... Agent: Frishauf, Holtz, Goodman & Chick, PC

20070127693 - Consumer feedback method and apparatus: An intermediary service allows a customer to share, anonymously or not, feedback information with the provider via the intermediary service over a network, and provides expectations that the feedback information will be appropriately addressed. The provider will store in the intermediary a set of rules including escalating rules to escalate... Agent: Morrison & Foerster LLP

20070127694 - Method, system, and computer program product for providing web-based quality assessment, tracking, and reporting services for call monitoring: A method, system, and computer program product for providing web-based quality assessment, tracking, and reporting services for call monitoring are provided. The method includes presenting a main menu of user-selectable options via the evaluation services system over the web-based network. The user selectable options include a call monitoring option for... Agent: Cantor Colburn LLP - Bellsouth

20070127692 - System and method for tracking customer satisfaction index based on intentional context: Customers buy a variety of equipments and gadgets from multiple vendors and interact with manufacturers through contact centers to get their questions on the bought products answered. The market opportunities and competitiveness are forcing manufacturers to be accommodative and innovative in providing post-sale support. An essential aspect of this market... Agent: The Webb Law Firm, P.C.

20070127696 - Systems, methods and devices to mask private data displayed by a set-top box: A user's personal data that may accessible on a remote terminal, such as a remote customer service representative's (CSR) terminal, is masked to provide privacy while allowing the CSR substantially full remote access to a user interface. “Masking” may refer to replacing or substituting an initial content description in an... Agent: Matthew E. Burr Lake Austin Marina

20070127695 - Timeline visualization for call center processes: A reporting system is utilized to generate timeline visualization information characterizing a process in a call center. The reporting system comprises a report server, a graphical server, and a database. The report server receives a request for a report, relating to one or more specified aspects of the call center... Agent: Ryan, Mason & Lewis, LLP

20070127697 - Method for selecting impedance setting for loop start trunk line: A method of selecting an optimum impedance for a loop start trunk line, comprising successively applying respective ones of a plurality of impedance settings to the loop start trunk line, for each impedance setting measuring the impulse response of the trans-hybrid echo path by applying audio test signals to obtain... Agent: Marger Johnson & Mccollom, P.C.

20070127698 - Method and apparatus for routing calls based on the identification of the calling party or calling line: A method and apparatus for routing calls for a subscriber based on the identification of the calling party or the originating line. Generally, the present invention operates to identify a calling party or originating line and then select a routing list based on this identification. Once a routing list has... Agent: Thomas, Kayden, Horstemeyer & Risley, LLP/ Bellsouth I.p. Corp

20070127699 - Outbound dialing decision criteria based: A dialer for managing outgoing contacts is provided that includes a contact filtration agent 144 operable to retrieve presence information associated with a party to be contacted and determine, based on the presence information, whether or not to contact the party and, if so, when and where to contact the... Agent: Sheridan Ross P.C.

20070127701 - Exchange system and method of controlling the same: According to one embodiment, an exchange system includes storage means for storing, as abbreviated dial numbers, connection destination telephone numbers associated with a sender ID of a terminal accessing the exchange system through a public line, and a central control unit which connects the terminal to one of the connection... Agent: Finnegan, Henderson, Farabow, Garrett & Dunner LLP

20070127700 - Method and system for providing voice communication over data networks: A method and system are disclosed in which an Internet subscriber can establish real-time voice conversations over the Internet. By performing a call negotiation scheme to identify and locate the other calling party, an Internet telephone can establish a voice communication channel over the Internet to a telephony or computer... Agent: Baker Botts L.L.P.

20070127702 - Real-time process for defining, processing and delivering a highly customized contact list over a network: A real-time, interactive system and method of building a list of contact records, such as a mailing list, on a computer network based on selected criteria. A list specification is generated, which may include interactively specifying a geographically defined area for which a contact list is desired including receiving user... Agent: Procopio, Cory, Hargreaves & Savitch LLP

20070127703 - System and method for modifying communication information (mci): A method for processing a communication between a first party and a second party is disclosed. A communication is received from the first party, the communication having first party information, and second party information. An entry in a database is identified that matches at least one of the first party... Agent: Milbank, Tweed, Hadley & Mccloy

20070127705 - Apparatus and method for providing customized information: An apparatus for providing customized information, including: a control unit used for sending a trigger signal to a play unit upon receiving a call request from a caller terminal, an information storage unit used for storing the customized information, and a play unit used for sending the customized information obtained... Agent: Baker & Hostetler LLP

20070127704 - Methods and apparatus for autonomously managing communications using an intelligent intermediary: Apparatus for handling an incoming telephone call including a call processor coupled to a wired or wireless telephone network for receiving an incoming telephone call directed to a called person, a conversation detector for determining whether a conversation is currently taking place between said called person and one or more... Agent: Charles G. Call

20070127706 - Ringer assemblies, methods, and related computer program products for providing customized ring tones in a public switched telephone network (ptsn): A ringer assembly for providing customized ring tones for a wireline telephone in a public switched telephone network (PSTN) is in communication with a ringer configured to provide an audible ring tone. The assembly includes a download interface configured to receive ring tone data, which includes instructions for providing an... Agent: Myers Bigel Sibley & Sajovec, P.A.

20070127707 - Flexible ring-tone service: A subscriber associates a ring-tone media selection based on a media genre, author, or title to a calling number. When an incoming call is detected, a particular ring-tone media selection, based on the subscriber's association, may be streamed from a central server to the subscriber's customer premises equipment and then... Agent: Greenblum & Bernstein, P.L.C

20070127708 - Ip telephone apparatus and method of controlling the same: According to one embodiment, in an IP telephone apparatus, when docking detection means detects connection of an optional unit to a main unit, a controller calls up voice processing parameters stored in storage means, changes setting to the called voice processing parameters, and performs optimum voice processing by an acoustic... Agent: Finnegan, Henderson, Farabow, Garrett & Dunner LLP

20070127709 - Terminal apparatus: According to one embodiment, a terminal apparatus includes a processor which amplifies a reception voice signal to transmit it to the voice input/output device by a voice amplifier capable of arbitrary setting an amplification gain and amplifies a transmission voice signal transmitted from the voice input/output device by the voice... Agent: Finnegan, Henderson, Farabow, Garrett & Dunner LLP

20070127710 - Advanced adsl splitter: A telecommunication filter arrangement comprising two similar filter cells (T1, S1a, S1b, R1a, R1b; T2, S2a, S2b, R2a, R2b) coupled in cascade to provide a POTS/ADSL splitter. The filter arrangement further comprises at third filter cell (C3, R3, S3) coupled in-between the two other filter cells and comprising a cell... Agent: Sughrue Mion, PLLC

20070127711 - Adaptive gain control based on echo canceller performance information: A system and method for provide a stable gain from an adaptive gain control device in a signal path. An echo canceller is also located in the signal path, and is used to provide performance information regarding losses in the signal. This performance information is fed to the automatic gain... Agent: Mcandrews Held & Malloy, Ltd

20070127712 - Methods and apparatuses to provide a back up power supply for a network interface device: Various methods, apparatuses, and systems in which a back up power supply is provided to a network interface device are described. In one embodiment, an apparatus includes a network interface device (NID) located outside a building and a power supply unit located inside the building. The power supply unit has... Agent: Blakely Sokoloff Taylor & Zafman

20070127713 - Methods and apparatuses to provide fault monitoring for a network interface device: Various methods, apparatuses, and systems in which fault monitoring is provided to a network interface device are described. In one embodiment, an apparatus includes a network interface device (NID) located outside a building and a power supply unit located inside the building. The power supply unit has one or more... Agent: Blakely Sokoloff Taylor & Zafman

20070127714 - Voice-telephone-line multi-point remote access system: The Voice-Telephone-Line Multi-Point Remote Access System has more flexibility, portability, and functionality than currently available telephone technologies. The system incorporates the use of a portable digital telephone switch and portable telephone jacks. They are connected using a common network, such as the internet. It allows the use of a traditional... Agent: Todd Steven Pekats

20070127715 - Method and system for providing dc power on local telephone lines: A telephone unit device connectable in series between a telephone set and a wire pair coupled to a telephone service and carrying DC power and an AC telephone signal. The device includes: a first connector connectable to the wire pair; a second connector connectable to the telephone set; means connected... Agent: Browdy And Neimark, P.l.l.c. 624 Ninth Street, Nw