Telephonic communications inventions 02/07

20070041510 - Telephone apparatus, telephone switchboard, and telephone line connection method: The telephone apparatus prevents a ringer sound from being produced from a handset after the handset is off-hook by an incoming call while using a conventional subscriber line of a central telephone exchange. A telephone apparatus includes a ringer signal detection unit that detects a ringer signal, and a disconnection... Agent: Sughrue Mion, PLLC

20070041509 - Telephone apparatus, telephone switchboard, and telephone line connection method: The telephone apparatus prevents a ringer sound from being produced from a handset after the handset is off-hook by an incoming call while using a conventional subscriber line of a central telephone exchange. A telephone apparatus includes an off-hook detection unit that detects that a handset is off-hook in response... Agent: Sughrue Mion, PLLC

20070041511 - Apparatus and method for processing a signal under test for measuring the impedance of a device under test: A method and apparatus adapted to calibrate a test probe and oscilloscope system such that digital samples of a signal under test acquired by the system are processed for representing the impedance of a device under test. The method and apparatus calibrates the test probe to characterize transfer parameters of... Agent: Thomas F. Lenihan Tektronix, Inc.

20070041512 - Calibration method and apparatus: A method and apparatus adapted to calibrate a test probe and oscilloscope system such that loading effects of the probe are substantially removed from the measurement. A signal under test from a device under test is coupled to the test probe and used with selectable impedance loads in the test... Agent: William K. Bucher Tektronix, Inc.

20070041513 - Emergency call identification, location and routing method and system: A method and system of receiving and handling emergency telephone calls from any source. The method and system provide a procedure and devices for transferring calls from a communications service provider to a packet switched network. On the network, the method and system associate a geographic location with the telephone... Agent: Godfrey & Kahn S.c.

20070041514 - Special needs digital notification and response system: A digital notification and response system utilizes an administrator interface to transmit a message from an administrator to a special needs contact device and responders contact devices. The system comprises a dynamic information database that includes member contact data, priority information, response data, and grouping information. The administrator initiates distribution... Agent: Buskop Law Group, P.C.

20070041516 - E911 call blocking for non-initialized wireless telephones: Calls from a phone identified as being a source of harassing or other undesirable phone calls are blocked at a mobile positioning center (MPC). Upon request by the PSAP, a call record detail can be obtained from the MPC revealing a simulated “callback phone number”. The MPC then intercepts all... Agent: Manelli Denison & Selte PLLC

20070041515 - Telephone system and method for reliable emergency services calling: A method of routing a telephone call includes receiving an indication, at a handset device 112, to initiate a telephone call. It is then determined, preferably by the handset device 112, whether the telephone call is an emergency services telephone call. If the telephone call is not an emergency services... Agent: Verizon Patent Management Group

20070041518 - Apparatus, system and method for monitoring a call forwarded to a network-based voice mail system: An apparatus, system and method for monitoring calls that have been forwarded to a network-based voice mail system (VMS). The VMS receives the forwarded call and sends a start of greeting signal at the beginning and an end of greeting signal at the completion of the voice message greeting to... Agent: Attention Of D. Kent Stier Merchant & Gould P.C.

20070041517 - Call transfer detection method using voice identification techniques: A system and method for call handling make use of voiceprinting techniques to identify parties on the call and then allow call functions to be performed in accordance with the identified parties. These systems and methods can be used in conjunction with known call analysis and blocking techniques to reduce... Agent: Borden Ladner Gervais LLP

20070041519 - Filler video streams in interactive voice response systems: An apparatus and method are disclosed that enable an interactive voice response (IVR) system to select, tailor, and deliver a “filler” content stream to a calling telecommunications terminal during a delay in a call (e.g., when performing automated speech recognition, retrieving other content, etc.). The delivery of the filler content... Agent: Demont & Breyer, LLC

20070041520 - Exchange system, telephone exchange apparatus, and voice message notification method: When an incoming call directed to an extension terminal arrives from an external telephone terminal and the incoming call signal is transferred to a voice mail unit, a voice message detection section of the voice mail unit detects the presence or absence of a voice message from the caller before... Agent: Blakely Sokoloff Taylor & Zafman

20070041521 - Method and apparatus for automated voice dialing setup: A telecommunications device includes a voice dialer and a text-to-speech engine. The text-to-speech engine is configured to convert at least a portion of a user contact list information to speech and the voice dialer is configured to receive an audio input and perform a voice recognition, comparing said audio input... Agent: Siemens Corporation Intellectual Property Department

20070041522 - System and method for integrating and managing e-mail, voicemail, and telephone conversations using speech processing techniques: A system and a method are provided. A textual transcript of a recorded voice communication is received. Text from a non-voice communication is received. Information about the textual transcript of the recorded voice communication and the text from the non-voice communication is provided such that a user can manage a... Agent: At&t Corp.

20070041523 - Method for identifying and responding to chronic callers in an interactive voice response system: An interactive voice response system (IVR) (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to monitor (202) a frequency of call activity for each caller, establish (208) a redirection criterion, and redirect (210) a caller to special services when the frequency... Agent: Akerman Senterfitt

20070041525 - Generating call control and dialog elements for telephony service applications using a graphical user interface: Described are methods, systems, and apparatus, including computer program products for generating an integrated call control and dialog application. A graphical user interface is provided. A user is enabled, using the graphical user interface, to select an element from a plurality of elements. The plurality of elements include at least... Agent: Proskauer Rose LLP

20070041524 - Screening of calls in a packet-based network: In a remote management messenger system (RMMS), a method for screening a packet-based call originated from a caller via a caller telecommunication device (CTD) to a receiver telecommunication device (RTD) via the RMMS. The method includes activating, if a receiver associated with the RTD does not respond to the packet-based... Agent: Hewlett Packard Company

20070041526 - System and method for privacy management: A privacy management system is disclosed for when a calling party has a private telephone number. Privacy screening services allow a subscriber to manage and monitor incoming telephone calls, such that unwanted calls are not terminated to the subscriber. When a calling party calls the subscriber to this privacy screening... Agent: Scott P. Zimmerman, PLLC

20070041527 - Integrated call management: In embodiments, the present invention is directed to methods of handling calls received from customers. In one embodiment, the method includes receiving a call from a customer who called a promotional telephone number. The phone call is connected to an IVR system. The IVR system maintains a set of rules... Agent: Merchant & Gould PC

20070041528 - Transforming session initiation protocol messages from a first format into a second format: Described are methods, systems, and apparatus, including computer program products for interworking messages based on a session initiation protocol. A set of one or more instructions is associated with a rule. A session initiation protocol message based on a first format is received. The session initiation protocol message is transformed,... Agent: Proskauer Rose LLP

20070041529 - Synchronous parallel acoustic transmission in transtelephonic medical monitors: A method synchronous parallel transmission of digital signals over a telephone line is disclosed. The method includes the steps of generating a synchronization signal having at least two frequencies (6 and 7), simultaneously generating data signals having at least two separate frequencies from the digital signals, converting the synchronization signal... Agent: Townsend And Townsend And Crew, LLP

20070041530 - Communication device and communication method: A communication device and a communication method capable of transmitting data after confirming a destination device in one SMTP communication. A transmitter communication device carries out a communication request to a recipient communication device and SMTP communication is started. The recipient communication device transmits information of a recipient stored in... Agent: Westerman, Hattori, Daniels & Adrian, LLP

20070041531 - Communication assistance system and method: A directory assistance system is provided for providing subscriber information to requesters communicating with the assistance system. A telephone switch receives calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database stores the information corresponding to each of the subscribers, including their phone... Agent: Sofer & Haroun LLP.

20070041534 - Asp service apparatus: A member management system including a characteristic of “ASP member management” which can group member information according to attributes of services provided by the ASP, which are the highest-level attributes, and member contract information keys which are held by the ASP for all members based on common rules. Then, a... Agent: Mattingly, Stanger, Malur & Brundidge, P.C.

20070041532 - Method, system and computer program product for online charging in a communications network: The invention is intended to create a online charging method for an end user session comprising at least one first charging session and at least one second charging session. The invention is based on using a combination pricing plan as response to a number of different charging requests, and determining... Agent: Birch Stewart Kolasch & Birch

20070041533 - Route information message for delivery of prepaid flexible alerting call: A plurality of route information messages that correspond to a plurality of telecommunication devices are sent to a prepaid service control point for delivery of a prepaid flexible alerting call.... Agent: Carmen B. Patti & Associates, LLC

20070041535 - Collect credit card service: Systems and methods for operator type calling and billing is accomplished by either automated operator instruction prompts, live operator instruction prompts or a combination of both automated and live operator prompts and live or automated billing verification and authorization processes. The operator call type and billing method can be used... Agent: Law Offices Of Brian S Steinberger

20070041536 - Online charging management server: An online charging management server comprising: receiving means arranged to receive at least one account request message transmitted from a network service provider; and transmitting means arranged to transmit an online account balance message to a further separate server based on the received account request.... Agent: Squire, Sanders & Dempsey L.L.P.

20070041537 - Method and system for presenting billing information according to a customer-defined hierarchal structure: A service for presenting billing information to a customer according to a hierarchal structure defined by the customer. The customer assigns telephone numbers to company units and defines how each of the units relate to each other in the hierarchal structure. The billing information associated with each assigned telephone number... Agent: Greenblum & Bernstein, P.L.C

20070041538 - Method and apparatus for reconstructing call paths in multiple telephony sessions: A network management system (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to retrieve (202) a plurality of call detail records (CDRs), reconstruct (208) call paths from attributes in the plurality of CDRs, and generate (210) extended CDRs from reconstructed call... Agent: Akerman Senterfitt

20070041539 - Communications apparatus and communications system including the communications apparatus: A multifunction device previously stores a line connection condition of when a line interface received caller ID information in an EEPROM, and determines that a line with an exchange is connected based on a first ringing signal or a second ringing signal. When it is determined based on the first... Agent: Banner & Witcoff, Ltd. Attorneys For Client Nos. 0166889, 006760

20070041540 - Conferencing system and method for exchanging site names (caller id) in languages based on double or multiple byte character sets: Disclosed herein is a system and method for storing and transmitting a videoconference system name (identifier) in the languages of double byte character sets. Although described in terms of a videoconferencing system, the techniques described herein have applicability to various other systems that rely upon inter-language compatibility, including telephonic communication... Agent: Wong, Cabello, Lutsch, Rutherford & Brucculeri, L.L.P.

20070041541 - Method for automatic information capturing of communication events: This invention provides a method for automatically integrating and assembling the timestamp of a communication event with the identification of the communicating parties and available event attributes, presenting prompts for user entries on a terminal or interface device, storing user annotated information related to said communication event, and transmitting saved... Agent: Parsons Hsue & De Runtz LLP

20070041542 - Connection management in communications systems: Connection management in communication systems is described. The connection management includes controlling a connection between client devices and a network using multiple connection modes. One of the available connection modes is selected for use in a connection between the network and a respective client device. Selection of the connection mode... Agent: Courtney Staniford & Gregory LLP

20070041543 - Communication apparatus: A communication apparatus that includes: an operation unit; a line connection unit that operates in response to the operation of the operation unit; a number input unit; a dial signal transmitting unit that transmits a dial signal corresponding to a telephone number inputted by the number input unit; an operation... Agent: Mcdermott Will & Emery LLP

20070041544 - System for the application and removal of intercom telephone power upon activation or deactivation of telephone company service: A system and method is provided for automatically connecting and disconnecting alternative power to intercom telephones without interfering or interacting with the power supplied or cancelled by the telephone company central office. Central Office power is continuously monitored by a sensing circuit to determine whether the service to that telephone... Agent: Klein, O'neill & Singh, LLP

20070041545 - Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access: A method and apparatus for managing institutional telephone activity utilizing a computer-based telephony management unit to connect institutional telephones with outside telephone lines. The unit provides institutional users with fully automated, direct dial and collect calling privileges for local, long distance, and international calls. The unit contains a database for... Agent: Fenwick & West LLP

20070041546 - Line selection method and line selection system for private branch exchanges: External lines 22 connected to a LAN 30 to establish pseudo private lines and having individual line numbers (for example, 5 and 3 ) are preliminarily assigned with the same identifier (for example, ID2). A sender PABX 10 transmits a call to a receiver PABX 10T and sends call information... Agent: Sughrue Mion, PLLC

20070041548 - Automatic voice system integration: A server or servers and a method of operating a server or servers to establish a conference call includes determining parties to be joined into a conference call, notifying the parties about the conference call, authenticating parties that responded to the notification about the conference call, and bridging the parties... Agent: Mcgrath, Geissler, Olds & Richardson, PLLC

20070041547 - Multiparty call of portable devices with party positioning identification: A portable communication device engages in voice communication with a plurality of parties by establishing connections between the portable communication device and at least two other parties, positioning the other connected parties at different positions in space in relation to the portable communication device, and providing information in relation to... Agent: Myers Bigel Sibley & Sajovec, P.A.

20070041549 - Card armor: A method and system for screening telephone calls includes a system including a call handler; a processor, in communication with the call handler; and a memory unit, in communication with the processor. The method includes receiving an incoming call; setting an integer value to 1; playing a prerecorded voice message;... Agent: NationalIPRights Center, LLC Scott J. Fields, Esq.

20070041550 - Contact number encapsulation system: A contact number encapsulation system is disclosed that is operable to consolidate a plurality of contact numbers associated with a given user into a single contact number. The system includes a call processing application that uses information contained in a SIP message header to determine a list of contact numbers... Agent: Krieg Devault LLP

20070041551 - System and method of managing calls to a customer service call center: A method of managing calls at a call service center is disclosed and includes monitoring a plurality of calls that are received at the call service center. Further, the method includes monitoring service transactions that are handled by a plurality of customer service agents. The method also includes determining a... Agent: Toler Schaffer, LLP

20070041552 - Driver-attentive notification system: The Driver-Attentive Notification System was invented to allow a driver who is conversing on a cell phone to purposefully inform a remote caller to temporarily reduce her conversation intensity level when faced with an attentive condition. The device works when the driver presses an activation switch, which causes the notification... Agent: Jonathan D. Moscato

20070041553 - Methods, systems, and products for selecting the content of internet call-waiting messages: Methods, systems, and products are disclosed for selecting the content of Internet Call-Waiting messages. An Internet Call-Waiting message is generated when an incoming call is received while having an established connection to a data network. Content is retrieved to accompany the Internet Call-Waiting message. A customer-selected style and a customer-selected... Agent: Scott P. Zimmerman, PLLC

20070041554 - Method and system for comprehensive testing of network connections: The present invention is an system and method for comprehensively testing a customer connection to a communications network. A customer is identified from information obtained at a customer interface. A test can be performed on the customer connection. A typical test compares two datasets related to the customer connection to... Agent: Paul S Madan Madan, Mossman & Sriram, PC

20070041555 - Personalized assistance system and method: The present invention is a personalized assistance system for a user of a telephone, comprised of a first database, the first database having a contact list for the user. The contact list includes at least one contact name and a corresponding contact number and including the user's electronic commerce information.... Agent: Sofer & Haroun, L.L.P. Suite 910

20070041557 - Rate control in communications systems: Communications rate control is described. The rate control includes receiving a message addressed to a client device of a user. A determination is made as to a category of the message. Data of the message is synchronized between a server and the mobile device in response to one or more... Agent: Courtney Staniford & Gregory LLP

20070041556 - Searching multiple directories and generating a sorted integrated directory: Embodiments for searching multiple directories are described. The searching includes remote searching and local searching. Local searching is performed against the local integrated phonebook on a client device. In contrast, remote searching is performed against one or more directories or directory types of an enterprise server (e.g. corporate directory, etc.).... Agent: Courtney Staniford & Gregory LLP

20070041558 - Subscriber status determination and call content interception: Call content may be intercepted for law enforcement purposes by detecting subscriber status and then routing the relevant media streams to a conferencing means such as a conference bridge or a media server. The target subscriber and others in conversation with the target may be provisioned on the same switch... Agent: Siemens Corporation Intellectual Property Department

20070041559 - Managing held telephone calls at the call-forwarding system: A method and an apparatus are disclosed that manage the held calls for an off-premises terminal at the system that extends calls to the terminal, such as a private branch exchange or other type of data-processing system, instead of at the system that is receiving the extended calls, such as... Agent: Demont & Breyer, LLC

20070041560 - System and method for managing memberships over a network: A method of applying for or renewing a subscription or membership over a telecommunication network, where the steps of the method include establishing communication between a calling subscriber/member and a business offering the subscription or membership or a third party verifying the identity of the subscriber/member providing the subscriber/member with... Agent: Edwards & Angell, LLP

20070041561 - Method and system for optimizing a configuration of central office mediation devices: A method and system for optimizing a configuration of mediation devices in a telecommunications central office. Specifications associated with mediation devices are provided. A configuration of mediation devices and legacy devices in a central office is generated. A specification is compared to an attribute of a mediation device in the... Agent: Schmeiser, Olsen & Watts

20070041563 - Call centre having operator workstations, a switching device and a call distribution system, and a method of operating a call centre of this kind: A call centre in a communications network, having a plurality of operator workstations, a switching device and a call distribution system, and to a method of operating this call centre is provided. In this arrangement, virtual operator workstations are provided in the call centre which, after operator-specific access data has... Agent: Siemens Corporation Intellectual Property Department

20070041562 - Inter campaign and queue cooperation: Generally, the invention is a device, method, and system for transferring a communication session from a first outbound campaign to a second outbound campaign. The first outbound campaign may include a first communication initiating device and a first set of outbound agent communication terminals. The second outbound campaign may include... Agent: Bourque & Associates Intellectual Property Attorneys, P.A.

20070041565 - Resource based queue management system and method: A queue management system interfaces with a resource management system and a queuing system in an environment that further includes an interim system. The queue management system comprises an interface to the resource management system for obtaining resource availability data and a management system. The resource availability data represents a... Agent: Timothy P. O'hagan

20070041564 - System and method for the establishment of a connection between a contact requester and a communication center: A system for establishing a connection between a contact requester (i.e. a potential customer) and a communications center is disclosed. The system has a message receiver which accepts a message from a communications device, such as a mobile telephone or a PDA, and a contact number. The contact number is... Agent: Intellectual Property / Technology Law

20070041566 - Providing features to a subscriber in a telecommunications network: A method for processing subscriber calls is disclosed. A call agent receives signals associated with a first call from a first subscriber of a first point of presence. The first subscriber is associated with a first feature set. The call agent receives signals associated with a second call from a... Agent: Baker Botts L.L.P.

20070041567 - Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center: A system for integrating a contact center, an agent station, and a customer relation management server for communication includes an application coupling the contact center, the agent station, and the customer relation management server, and one or more dynamic states maintained by the application wherein the one or more states... Agent: Central Coast Patent Agency, Inc

20070041568 - Modular power converter: A power converter comprises an input connection to a single power source, an output connection to a single coil, and a daisy-chain connection coupled to the output connection and configured to enable coupling of at least one additional daisy-chained power converter and at least one respective additional power source to... Agent: Koestner Bertani LLP

20070041570 - Method and apparatus for setting user-based one-touch dials in a fax machine or multi-function product having a fax function: A method and apparatus are provided for setting one-touch dials corresponding to keys for each user in a fax machine or multi-function product (MFP) having a fax function. The method includes identifying a user, searching a storage unit storing user-based one-touch dial information, reading one-touch dial information corresponding to the... Agent: Roylance, Abrams, Berdo & Goodman, L.L.P.

20070041569 - Telephone user interface programmable shortcut: A method for providing a telephone user interface programmable shortcut for a telephone-accessed system includes steps as follows. The telephone user interface programmable shortcut is mapped to a telephone key stroke sequence. The telephone-accessed system is dialed into via a telephone. The telephone key stroke sequence is pressed by the... Agent: Siemens Corporation Intellectual Property Department

20070041571 - Directory integration in mobile systems: Embodiments for generating a sorted integrated directory are described. The sorted integrated directory integrates contacts from disparate directories into a common directory. The formation of the integrated directory includes receiving contacts from multiple directories. The contacts represent or are formed under multiple data structures, with one data structure corresponding to... Agent: Courtney Staniford & Gregory LLP

20070041572 - Phone and dialing method thereof: A telephone and a dialing method thereof are disclosed. The telephone, communicating with a telecommunication system, has a storage medium for storing a plurality of dialing information. The dialing method includes the following steps: (a) setting a default time period; (b) setting an identification information corresponding to a first dialing... Agent: Reed Smith LLP

20070041573 - Key pad lighting apparatus for a portable terminal: A key pad lighting apparatus for a portable terminal includes: a waveguide in which a plurality of key buttons are arranged at one surface thereof; at least one light source provided at one side of the waveguide for introducing the light into the waveguide; and a guide member surrounding the... Agent: Cha & Reiter, LLC

20070041574 - Intelligentadvisor tm , a contact, calendar, workflow, business method, and intelligence gathering application: The invention is a contact, calendar, workflow, and intelligence gathering application that allows a user, such as a financial advisor to collect, codify and analyze objective and subjective data regarding clients, corporate/institutional accounts, contacts/prospects, financial products and market trends. The invention assists a financial advisor in batch calling, scheduling work,... Agent: Frank W. Huntington, Iii

20070041576 - Echo canceller and microphone apparatus: An echo canceller for executing adaptive processing for canceling an echo component mixed with an audio input signal includes a volume ratio learner configured to compute a volume ratio between an audio output signal externally outputted and the audio input signal mixed with an echo component caused by reflection of... Agent: Frommer Lawrence & Haug LLP

20070041575 - Method and system for clear signal capture: A method and system for clear signal capture comprehend several individual aspects that address specific problems in improved ways. In addition, the method and system also comprehend a hands-free implementation that is a practical solution to a very complex problem.... Agent: Brooks Kushman P.C.

20070041577 - Ethernet module: In a network device, a connector module comprises a network connector coupled to the connector module in a configuration that transfers power and communication signals and an application connector that comprises serial media independent interface (SMII) pins and power pins. A Power-over-Ethernet (PoE) circuit is coupled between the network connector... Agent: Koestner Bertani LLP

20070041580 - Method of composing and operating data input key array and apparatus employing the same: An apparatus and method for composing a data input key array with a plurality of keys are provided. The method comprises the steps of assigning Arabic numeral “1” to the first key at the left end of the first row of the keys in the data input key array, the... Agent: Roylance, Abrams, Berdo & Goodman, L.L.P.

20070041579 - Earphone spiro-device: An earphone spiro-device is used in an electrical device for rolling up the wire of the earphone. The earphone spiro-device includes a rolling axle, a rotating element and a controlling element. The surface of the rolling axle has a spiral trough for containing the wire of the earphone. The rotating... Agent: Birch Stewart Kolasch & Birch

20070041578 - Electronic apparatus: An electronic apparatus includes: an operation button that allows to input remote operation for remotely controlling another apparatus; and a switching unit that switches a function of the remote operation allocated to the operation button in accordance with a change of a state of the another apparatus.... Agent: Blakely Sokoloff Taylor & Zafman

20070041581 - Inmate telephones having inmate-movable telephone bodies: An inmate telephone for use by inmates of a prison or a mental institution comprises a housing having an opening and a telephone body supported within the housing. The telephone body supports an earpiece and a mouthpiece. The telephone body may have an inmate-adjustable portion that extends out of the... Agent: Toler Schaffer, LLP

20070041582 - Methods and systems for enabling users to inject sound effects into telephone conversations: Methods and systems enable a user to inject sound clips from an audio device into a telephone conversation. The invention includes an adapter that connects to an audio player, a user listening device, and a communication device such as a telephone. In different embodiments, these connections may be wired, wireless... Agent: Jlb Consulting, Inc. C/o Intellevate

20070036276 - Communication terminal device and remote diagnostic method of the communication terminal device: A communication terminal device converts a sound in the communication terminal device into an audio frequency signal, converts the converted audio frequency signal or an audio frequency signal transmitted in the communication terminal device into a digital audio signal, and transmits the digital audio signal to a center device via... Agent: Hogan & Hartson L.L.P.

20070036275 - Protocol tester for a telecommunication system and method for presenting transmission-relevant information relating to a telecommunication system: The present invention relates to a protocol tester for a telecommunication system, whereby the protocol tester (10) exhibits a display unit and a control unit (22), which is connected to the display unit (20) to transmit transmission-relevant information to the display unit for display on the display unit, and whereby... Agent: Matthew D. Rabdau Tektronix, Inc.

20070036277 - Craft menu system using caller id functionality for installation and testing: A craft menu system, in a presently preferred embodiment, includes a network terminal like an ONT, having a processor and memory and multiple data ports, configurably coupled to a DTMF telephony (e.g., BUTT) test set for installation and testing. The installation, registration and testing information needed by a technician is... Agent: John P. Moran Holland & Knight LLP

20070036278 - System, method and computer program product for interactive voice notification and product registration: A notification system and an automated product registration system are disclosed. The notification system may contact multiple persons simultaneously and use text-to-speech to speak a message to each person over the phone. The notification system may first determine whether a live person has answered the phone before speaking the message.... Agent: Venable LLP

20070036279 - Personal notification and broadcasting: While various communication systems permit one-on-one communication between users, it is difficult to contact multiple users at a time with little hassle. The personal notification and broadcasting system provides a solution for contacting a plurality of contacts in emergency and non-emergency contexts. The system receives a call from a caller... Agent: Fenwick & West LLP

20070036281 - Audio and data communications system: A communications system is disclosed that allows users to effectively communicate.... Agent: Factor & Lake, Ltd

20070036282 - Device independent text captioned telephone service: Text captioned telephony, in which a telephone conversation is accompanied by text captions to aid in hard-of-hearing users, is implemented without the use of specialized text captioned telephone terminals by using a combination of an Internet appliance such as a computer and a telephone or by generalized voice over Internet... Agent: Quarles & Brady LLP

20070036280 - Hearing device system, hearing device maintenance system, and method for maintaining a hearing device system: The hearing device system comprising at least one hearing device comprises an input transducer for receiving incoming acoustical sound and converting said incoming acoustical sound into audio-representing signals; an output transducer for converting audio-representing signals obtained from said incoming acoustical sound into signals to be perceived by a user of... Agent: Pearne & Gordon LLP

20070036284 - Augmenting a call with context: A method and system for providing context of a caller to a callee when a call is initiated is provided. The context system executing on the calling device collects context for the call. The calling device initiates the call and sends a message to the callee that includes the context.... Agent: Perkins Coie LLP/msft

20070036287 - Charitable online interactive system: A method for facilitating a charitable guest reservable online celebrity interaction (CGROCI) between a guest and a celebrity via a network is disclosed. The method includes providing guest with information about the charitable nature of the CGROCI. The charitable nature relates to a financial benefit provided to a charity as... Agent: Ipsg, P.C.

20070036285 - Charm alarm: By utilizing current available technology found in telephone answering machine recording devices, my invention, the Charm Alarm recording concept in an alarm clock will make an effective, positive use of existing technology that will enable people to choose and create their own “best method” of awaking. At a pre-set time,... Agent: Barbara N. Pillsbury

20070036286 - Method and device for enabling message responses to incoming phone calls: A computing device is configured to receive an incoming communication from another computing device. The incoming communication may be for purpose of initiating a voice-exchange session. In response to receiving the incoming call, the computing device may identify or determine a message identifier of the other computing device. The message... Agent: Shemwell Mahamedi LLP

20070036283 - Method and system for recording automatic call distributor calls: A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call... Agent: Baker Botts L.L.P.

20070036288 - Personalized telephone number: A method and apparatus for establishing telephone connections to a called party which has been assigned a personalized number as well as a “plain old telephone service” (POTS) number. A caller dials directing information to indicate that a personalized number and not a POTS number is being supplied by the... Agent: Docket Administrator Lucent Technologies Inc.

20070036289 - Voice authentication system and method using a removable voice id card: A voice authentication system using a removable voice ID card comprises: at server side, a voiceprint database for storing the voiceprints of all authorized users; a voiceprint updating means for updating the voiceprints in said voiceprint database; and a voiceprint digest generator for generating a voiceprint digest according to a... Agent: Ibm Corporation Intellectual Property Law

20070036290 - Voicemail system and related method: A voicemail system, a computer-readable medium, and a related method for analyzing an audio signal from a caller that is stored as a voicemail message for a recipient. The method includes providing the audio signal, analyzing the audio signal, and detecting a defect in the audio signal.... Agent: Connolly Bove Lodge & Hutz LLP

20070036291 - Technique for voice email messaging in providing an information assistance service: Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator obtains the destination telephone number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined... Agent: Brandon N. Sklar C/o Kaye Scholer LLP

20070036292 - Asynchronous discrete manageable instant voice messages: Asynchronous voice messaging is employed to enable individuals to send voice clips back and forth over a network. In at least some embodiments, the voice clips reside in the form of discrete, manageable objects that can be easily managed by the user. In addition, some embodiments described provide hand-free/eyes-free functionality... Agent: Lee & Hayes PLLC

20070036293 - Asynchronous event handling for video streams in interactive voice response systems: A method and apparatus are disclosed for enabling an interactive voice response (IVR) system to deliver a video stream to a telecommunications terminal and handle events related to the video stream. In particular, the illustrative embodiment overcomes two disadvantages of the prior art. First, the illustrative embodiment enables events to... Agent: Demont & Breyer, LLC

20070036294 - System and method for multi-modal personal communication services: A system for personalizing interactive services provided to users of voice and data enabled communications devices, including users of SMS, MMS and WAP enabled communications devices. The system is designed to access source information associated with a particular requester for a service and to map the source information to personalization... Agent: Wall Marjama & Bilinski

20070036297 - Method and system for warping voice calls: A communication device (10) can include a transceiver (12), a transducer or microphone (14) coupled to the transceiver for receiving voice input from a user, and a processor (16) coupled to the transceiver. The processor can be programmed to receive (32) a predetermined type of phone call or an indication... Agent: Motorola, Inc Intellectual Property Section

20070036296 - Methods and systems for securely providing and retaining phone numbers: Methods and systems are provided for securely providing and retaining phone numbers. A party name is provided and an associated phone number, which is encrypted employing an encryption algorithm. The party name is added to an electronic phone list, while the associated telephone number is retained in an encrypted state.... Agent: Texas Instruments Incorporated

20070036298 - System and method for ensuring call privacy in a shared telephone environment: A system and method for an enterprise includes a telephone device operable to receive an incoming call directed from a caller to a called party, the telephone device being shared among a plurality of persons within the enterprise. A software or hardware (firmware) module with code that runs on a... Agent: Burgess & Bereznak LLP

20070036295 - Telephone index device: A database containing an array of phone numbers.... Agent: Howard Brian Work

20070036300 - Device and method for generating user notifications associated with tasks that are pending completion: A device and method for generating user notifications associated with tasks that are pending completion on a mobile device. When additional input is required from a user of the mobile device to complete performance of a task and is not being received from the user within a predefined time period,... Agent: Bereskin And Parr

20070036299 - Software based reminder service: In accordance with the present invention, a reminder service is disclosed that uses computer-like means to store information regarding the action being reminded. The service allows either the service provider or the end user to define the relevant information, that is, the what of the reminder, the when to do... Agent: Douglas G. Marsh

20070036301 - System and method for prioritizing communications messages: A method of sorting a received information message in which a source of delivery of the message is indicated by a unique identifier accompanying the message, for example, in an e-mail or voice message system. The method includes steps of receiving the message, looking-up the identifier in a database, assigning... Agent: Greg Goshorn, P.C.

20070036302 - Method of proving service for telephone call recording and system thereof: Conventionally, there is a method where a certification of contents is mailed in order to legally prove that intention of one party is transferred to an opposite party. Namely, one party who desires to retain a legal evidence showing that the one party transferred his intention to the opponent party... Agent: Ipla P.A.

20070036303 - Network, system and method for distributing digital media: A network, a system and a method distribute digital media from a substation and/or a server to a set-top box of a subscriber. The digital media is requested, is accessed and/or is transferred from the substation and/or the server to the set-top box via one or more nodes and/or one... Agent: Patents+tms A Professional Corporation

20070036304 - Billing of traffic data: To bill traffic data in a simple and efficient manner, a separate virtual transmission channel for the transmission of traffic data is provided between a network unit and a Gateway GPRS Support Node by Gateway GPRS Support Nodes for traffic data and billing is carried out for said virtual transmission... Agent: Staas & Halsey LLP

20070036306 - Communication assistance system and method: A communication assistance system provides access to information corresponding to a plurality of subscriber listings. The system includes a telephone switch for receiving calls from a plurality of callers desiring to access the information corresponding to the subscriber listings and a database directory listing for storing information corresponding to each... Agent: Sofer & Haroun LLP.

20070036308 - Method of collecting data from network elements: Method of collecting data from one or more network elements used to support customer networks. The method may include compiling a customer list from information extracted from a customer information database and an operation processes database. The customer list may be used to indicate one or more customers, the network... Agent: Brooks Kushman P.C.

20070036305 - Service charge management apparatus, service charge management method and storage medium: A charge management apparatus includes a module measuring a usage quantity of an information processing device when providing a user specified by user identifying information with a service based on an program specified by program identifying information on the information processing device specified by a device identifying information, a module... Agent: Staas & Halsey LLP

20070036309 - Network assurance analytic system: A network assurance analytics (NAA) system and method is disclosed. The NAA can be part of a risk analytic for telecom (RAFT) program. The NAA system is configured to monitor telecommunications networks, detect errors or fraud in those telecommunications networks, and provide solutions to resolve the errors or reduce the... Agent: Fish & Richardson, PC

20070036310 - Members calling card: Members calling card is described. In an embodiment, a call source initiates communication with a call-in service that then provides contact information via which the call source can obtain a members calling card to access, or continue accessing, the call-in service. A switch receives a communication from the call source... Agent: Lee & Hayes, PLLC

20070036307 - Telecommunication service with pre-paid access: A method and system for implementing pre-paid telephone service with direct dial pre-paid access and direct dial or indirect dial post paid access. The method includes receiving a telephone call and routing the telephone call to a pre-paid platform if the access designation is a direct dial access designation other... Agent: Brinks Hofer Gilson & Lione

20070036311 - Flow control in a communications network using a service cluster solution: An apparatus and method for use in a Gateway General Packet Radio Service Support Node (GGSN) located in a mobile network for processing subscriber services, and subscriber service charging data (SSCD), comprises gathering the subscriber service charging data (SSCD) in the Gateway General Packet Radio Service Support Node (GGSN), distributing... Agent: Siemens Corporation Intellectual Property Department

20070036312 - Converged offline charging and online charging: Converged charging systems and methods are described. A converged charging system includes an offline charging system, an online charging system, a common rating function, and a common charging gateway function. When in operation, the online charging system receives online charging information for a first call and accesses the common rating... Agent: Duft Bornsen & Fishman, LLP

20070036313 - Enhanced caller id with recipient-selected caller information display: Enhanced caller ID display functionality is linked to Photo or image and/or address book or other database information elements associated with the caller by the call recipient to provide a richer Caller ID Display experience. The enhanced ID caller information is displayed on the call recipient's television via, for example,... Agent: Toler Schaffer, LLP

20070036314 - Telephony extension attack detection, recording, and intelligent prevention: A system and method are provided for detecting extension attacks made to a communication enterprise, and taking appropriate remedial action to prevent ongoing attacks and future attacks. One or more attributes of a suspect call are analyzed, and a risk is associated with each analyzed attribute. An overall risk or... Agent: Sheridan Ross P.C.

20070036315 - Platform for rapid development of telecommunication services: A system and method for creating and implementing telecommunications services are disclosed. The system comprises a service development platform that includes a communications module, and application server, and at least one auxiliary module. The communications module enables data to be transmitted to and from the development platform to facilitate the... Agent: Brinks Hofer Gilson & Lione

20070036316 - Method and apparatus for protecting calling party identification: A method and apparatus for enabling a packet network provider to allow a subscriber, e.g., a calling party, to send a key associated their private number to a terminating subscriber, e.g., a called party, is disclosed. The key enables the network to retain the private number information in a call... Agent: At&t Corp.

20070036317 - Method and system for managing conference resources: A method for managing conference resources includes receiving from an endpoint of a user a call to join a multipoint conference between a plurality of participants. Each participant communicates on the multipoint conference through a respective endpoint. The method includes determining that an insufficient amount of resources exist to allow... Agent: Baker Botts L.L.P.

20070036318 - Rfid for available resources not connected to the network: Disclosed are apparatus and techniques for providing presence and location information from available media resources to participants in a media conference so that the participants can use then use such available resources in the conferencing interaction. When participating in such rich media conferences with presence and location capabilities, apparatus and... Agent: Beyer Weaver & Thomas, LLP

20070036319 - Telephone port identification automatic discovery system: A localized digital telephone network may automatically contact a centralized server to identify telephone numbers that connect the local network to a public switched telephone network (PSTN). The server may be a remote identification server that receives calls from local networks, and informs the local networks of the telephone numbers... Agent: Campbell Stephenson Ascolese, LLP

20070036320 - Real time meeting setup service: A method of automatically organizing a meeting can include selecting a customer profile associated with a customer, identifying a representative according to the customer profile, and determining an availability for the representative based upon context information for the representative. The method further can include scheduling a meeting between the customer... Agent: Cuenot & Forsythe, L.L.C.

20070036322 - Network support for restricting wireline call terminations in a security risk area: A precautionary measure against wireline-device triggered bombs is described that restricts call terminations within a designated security risk area without shutting down an entire telephone office switch serving the affected area. Embodiments described herein provide for restricting wireline call terminations directed to a designated security risk area that are originated... Agent: Lucent Technologies Inc. Docket Administrator

20070036321 - Service discovery: A method of discovering the service offered by a second device using a first device, including the first device makes a service search request; the second device receives the service search request and sends at least a first attribute identifying a user-friendly name; and the first device receives the first... Agent: Harrington & Smith, LLP

20070036323 - Call center routing: Methods and systems for routing calls to a customer service representative are disclosed.... Agent: Fish & Richardson PC

20070036324 - Apparatus and methods for providing a virtual remote print unit: A flexible computer-telephony integration system (CTI) that is able to communicate in both digital and analog formats is disclosed. Apparatus and methods are disclosed wherein data is received in a digital format, formatted for a particular receiving device including serial devices and digital devices, and communicated over an appropriate communication... Agent: Knobbe Martens Olson & Bear LLP

20070036326 - Ss7 network having wireline and failover internet protocol (ip) ss7 links: A signaling system 7 (SS7) network includes wireline and failover Internet Protocol (IP) SS7 links for a communication network having a switched voice network. The SS7 network provides a failover connectivity model which uses an IP data network to provide IP SS7 signaling backup for failed wireline SS7 links. Signaling... Agent: Brooks Kushman P.C.

20070036325 - Ss7 network having wireline and failover wireless ss7 links: A signaling system 7 (SS7) network includes wireline and failover wireless SS7 links for a communication network having a switched voice network. The SS7 network provides a failover connectivity model which uses available wireless communications data networks to provide wireless SS7 signaling backup for failed wireline SS7 links. Signaling points... Agent: Brooks Kushman P.C.

20070036329 - Call center support and documentation system: A call center support and documentation system is provided. The call center support and documentation system assists an agent of a call center in processing calls. Specifically, the system assists the agent in processing calls more quickly by providing, on a single display screen, all of the information to process... Agent: Accenture Chicago 28164 Brinks Hofer Gilson & Lione

20070036330 - Call logging and call logging notification at telecommunications service provider gateway: An apparatus, system, methods and computer-readable media that effectively operate at a telecommunications service provider gateway to enable the delivery of call logging notification (e.g., beep tones, verbal announcements, visual indicators, etc.) and/or call logging (i.e., recording). The system described herein utilizes apparatus and/or methods that are incorporated into or... Agent: Bell, Boyd & Lloyd, LLC

20070036327 - Enhanced cell queuing system: In a computer controlled call answering system, if no agent is available to respond to an incoming call, a caller is provided with a form to complete during the waiting time. Forms of varying complexity may be stored and relayed to the caller depending on the anticipated waiting time. Additionally... Agent: Ratnerprestia

20070036328 - Virtual world escrow: In one aspect, a method related to conducting virtual world transactions. In addition to the foregoing, other method and system and program product aspects are described in the claims, drawings, and text forming a part of the present application.... Agent: Searete LLC Clarence T. Tegreene

20070036331 - Method and system for automatically synchronizing and auditing databases of telephone call center switching systems in a telephone call center network: A telephone call center system for directing incoming calls from callers to agents includes first and second call center switches such as ACDs and PBXs. The first switch has a configuration corresponding to call distribution rules such that the first switch distributes incoming calls from callers to the agents in... Agent: Brooks Kushman P.C.

20070036332 - Methods, systems, and computer program products for providing human-assisted natural language call routing: Exemplary embodiments relate to methods, systems, user devices and computer program products for providing human-assisted natural language call routing. Systems include a call interface device on an IVR system for receiving a telephone call from a caller. The system also includes a level one agent processing module for facilitating the... Agent: Cantor Colburn LLP - Bellsouth

20070036333 - Method of handling overflow calls: A method of handling excess telephone calls from a caller to an information providing center of an entity in which it is determined if a call to the information providing center of the called entity cannot immediately be answered by the information providing center. If not, the call is automatically... Agent: Epstein Drangel Bazerman & James, LLP

20070036334 - System and method for intelligent service agent using voip: A system for forming a communication link between a first communications device and a second communications device includes a server configured to receive a call request from the first communications device. A virtual agent operating on the server is configured to (a) initiate a first outbound call to the first... Agent: The Webb Law Firm, P.C.

20070036335 - Housing for telecommunications equipment: A telecommunications equipment mounting assembly is disclosed herein. The assembly includes a housing adapted for holding telecommunications equipment such as an optical-to-electrical and electrical-to-optical converter modules. The telecommunications equipment mounting assembly also includes an adapter plate removably connected to the housing. The adapted plate includes structure for managing both fiber... Agent: Merchant & Gould P.C. Attn: David G. Schmaltz

20070036340 - Binder identification: Methods, techniques and apparatus identify members and characteristics of binders and/or other groups of communication lines such as those in a DSL system. Information obtained includes the identification (for example, by scanning) of significant crosstalking “offenders” and their “victims” that are affected by the crosstalk. One or a small number... Agent: Sylke Law Offices, LLC

20070036341 - Method and apparatus to validate a subscriber line: A method is described of providing validation data associated with a subscriber line of a telecommunication network using a validation system. The method includes obtaining line data of the subscriber line wherein the line data is suitable for interrogating a line identification database (LIDB). The method interrogates the LIDB with... Agent: Schwegman, Lundberg, Woessner & Kluth, P.A.

20070036337 - Methods, systems, and computer program products for provisioning a subscriber line (sl) using a circuit identification: A subscriber line (SL) is provisioned by disassociating the SL with a telephone number and associating the SL with a circuit identifier in a communications network.... Agent: Myers Bigel Sibley & Sajovec, P.A.

20070036339 - Self-learning and self-adjusting dsl system: A self-learning and/or self-adjusting communication controller and/or optimizer uses operational data collected from a communication system to adjust operation of the communication system to changing operational, environmental, etc. conditions and, in some embodiments, to customize operation of the communication system's lines and components so that their performance can be controlled,... Agent: Sylke Law Offices, LLC

20070036336 - Subscriber line circuit for communication systems and communication system: In one aspect a communication system is provided wherein subscriber line circuits are connected to the communication network via a packet-based network. The subscriber line circuit comprises protocol interfaces for communicating with different network elements of the communication system and for the bi-directional conversion of information, which is transmitted from... Agent: Siemens Corporation Intellectual Property Department

20070036338 - Telephone adapter for indicating status of telephone: A telephone adapter (10) connected between a local telephone set (20) and a network (30) includes a processor (130), a subscriber line interface circuit (SLIC) (100) and plural indicating groups (152, 154, 156). The indicating groups connected to the processor, indicate status of the local telephone set. When detecting status... Agent: Morris Manning Martin LLP

20070036343 - Echo suppressor: A received power calculating section and a sending power calculating section calculate a received power value Rcv_Power(t) and a sending power value Snd_Power(t) by respectively adding predetermined gain values when the received power calculating section and the sending power calculating section calculate the received power value Rcv_power(t) and the sending... Agent: Frishauf, Holtz, Goodman & Chick, PC

20070036342 - Method and system for operation of a voice activity detector: The invention concerns a system (100) and method (400) for operation of a voice activity detector (230). The system can include a speaker (105), a first microphone (110) and a second microphone (120) in which the first microphone and the second microphone can capture acoustic output from the speaker. The... Agent: Motorola, Inc Intellectual Property Section

20070036344 - Method and system for eliminating noises and echo in voice signals: Techniques for simultaneously and efficiently eliminating echo and noise mixed in voice are disclosed. According to one aspect of the present invention, an adaptive filter system for eliminating noises and echo mixed in voice signal comprises a first signal adaptive filter, a first subtractor, a second adaptive filter and a... Agent: Silicon Valley Patent Agency

20070036345 - Method and system for filtering a signal and for providing echo cancellation: The present invention provides for adaptive filters that have improved computational and memory bandwidth proprieties. When applied to telecommunication applications, the present invention additionally provides for improved methods and systems of canceling echoes. In one embodiment of the adaptive filter of the present invention, a filter, preferably an adaptive finite... Agent: Patentmetrix

20070036346 - Apparatus and method for processing data of mobile terminal: An apparatus and method for processing data of a mobile terminal are disclosed to easily and quickly process data stored in a mobile terminal. When particular data is associated with a particular menu linked to a program for processing the particular data by a user, the program linked to the... Agent: Lee, Hong, Degerman, Kang & Schmadeka

20070036347 - Mobile telephone with ringer mute: A cellular telephone includes a motion sensor to detect when the telephone is moved. When an unwanted audio ring sounds in a public event, it can be muted by merely moving the phone, or moving an article accommodating the phone.... Agent: Mr. Mordechai Teicher Creative Inputs Ltd.

20070036348 - Movement-based mode switching of a handheld device: A handheld device that intuitively switches operating modes based upon the device position. Each operating mode is associated with a particular device position. If the device recognizes a change in its physical orientation it may trigger a change in its operating mode to correspond to the new orientation. The operating... Agent: Ridout & Maybee Suite 2400

20070036350 - Hinge assembly for a foldable electronic device: A hinge assembly (100) includes a shaft (10), a follower (12), a cam (20), a friction-reducing mechanism (30), and an urging means. The shaft includes a securing portion (11) formed thereon. The follower is connected with the shaft. The cam essentially is in the shape of a cylinder, and includes... Agent: PCe Industry, Inc. Att. Cheng-ju Chiang Jeffrey T. Knapp

20070036351 - Housing for an electronic device, and method for making the same: A housing (100) for an electronic device includes a cover (10) and an elastic keypad (12). The cover includes a plurality of keypad openings (102) defined therein. The elastic keypad is integrally formed with the cover. The elastic keypad includes a plurality of keys (120) formed on a front surface... Agent: PCe Industry, Inc. Att. Cheng-ju Chiang Jeffrey T. Knapp

20070036349 - Keypad assembly: A keypad assembly (20) is described that includes a housing (100) and a keypad (200) connecting with the housing. The housing has a keyhole area (144) formed thereon, and the housing has at least one keyhole (146) defined therein and a groove (148) is placed along a periphery of the... Agent: PCe Industry, Inc. Att. Cheng-ju Chiang Jeffrey T. Knapp

20070036352 - Portable accessory holder: A portable electronic accessory holder for insertion into an existing vehicle cup holder includes a body having a continuous side wall that is sized to be received within the vehicle cup holder and an upper surface that coincides with at least a portion of the side wall. A pair of... Agent: Alvin R. Wirthlin

20070025528 - System and method for automated performance monitoring for a call servicing system: A system and method for monitoring and reporting automated call-processing performance is disclosed. Initially, performance metrics can be established for normal or acceptable system performance. Performance metrics may be determined for individual components and/or a combination of components in a system, wherein the individual metric may help to provide a... Agent: Toler Schaffer, LLP

20070025529 - Ivr to sms text messenger: Wireless service providers use SMS to notify users of text messages from other wireless users using text-based communications. SMS is used in conjunction with an Interactive Voice Response system and a text-to-speech (TTS) translator to provide enhanced text messaging. Users access the SMS menu on their wireless phone. Instead of... Agent: Matthew E. Burr Lake Austin Marina

20070025530 - Announcing presence information during telephone call ringback: A method and system for outputting a call announcement based on presence information of a callee as a ringback tone is provided. The announcement system is provided with presence information of users. When the telephone system receives an indication of an incoming call from a caller, the telephone system identifies... Agent: Perkins Coie LLP/msft

20070025531 - Telephone with replaceable incoming-call alerts: A telephone includes: an interface circuit for coupling an external line; a control circuit coupled to the interface circuit for controlling the operation of the telephone; a host device controller coupled to the control circuit, wherein the host device controller is utilized for coupling to an external storage device, and... Agent: North America Intellectual Property Corporation

20070025532 - Method, system, and program product for demographic reporting of billable project activity: The present invention provides a method, system, and computer program product for demographic reporting of billable project activity. A method in accordance with an embodiment of the present invention includes: capturing all billable project activity data associated with an information technology (IT) migration project in a database; organizing the billable... Agent: Hoffman, Warnick & D'alessandro LLC

20070025533 - Method and apparatus for automated billing and crediting of customer accounts: An account management system (100) is coupled to a service center (101) serving a number of customers (108). The account management system has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to monitor (202) service outages of the service center, detect (204) a... Agent: Akerman Senterfitt

20070025534 - Fraud telecommunications pre-checking systems and methods: Methods and systems for determining a likelihood that a new subscriber for a telecommunications-related service is likely to engage in telecommunications fraud are disclosed. Such methods and systems involve acquiring access to a blacklist database containing a plurality of dada records, each data record containing information on an individual assessed... Agent: Baker & Hostetler LLP

20070025535 - Measuring and improving customer satisfaction at automated customer service centers: A quality evaluation system (100) has a communications interface (110) coupled to one or more service centers (120, 130), a memory (104), and a processor (102). The processor is programmed to monitor (204) customer interactions with one or more dialogs of each service center, correlate (206) customer interactions with customer... Agent: Akerman Senterfitt

20070025536 - Redirecting and mirroring of telephonic communications: Initiating a communication is disclosed. An identifier associated with an intended destination with which the calling party desires to establish communication is received from a calling party. Communication with a compliance node is established. An identifier is provided to the compliance node. The compliance node is configured to establish with... Agent: Van Pelt, Yi & James LLP

20070025538 - Spatialization arrangement for conference call: A method for distinguishing speakers in a conference call of a plurality of participants, in which method speech frames of the conference call are received in a receiving unit, which speech frames include encoded speech parameters. At least one parameter of the received speech frames is examined in an audio... Agent: Ware Fressola Van Der Sluys & Adolphson, LLP

20070025537 - Telephonic communication redirection and compliance processing: Processing telephonic communication is disclosed. A request to establish communication is received from a first communication participant. A first identifier associated with the request is mapped to a second identifier associated with a second communication participant. The second identifier is used to establish communication between the first and the second... Agent: Van Pelt, Yi & James LLP

20070025539 - Enhanced services provided using communication redirection and processing: Processing a communication is disclosed. A first request to establish communication is received at a redirection node from a requesting communication participant. A destination communication participant associated with the request is determined. A communication session in which the requesting communication participant, the redirection node, and the destination communication participant are... Agent: Van Pelt, Yi & James LLP

20070025540 - Call center routing based on talkativeness: Methods and systems for routing calls to a customer service representative are disclosed.... Agent: Fish & Richardson PC

20070025541 - Managing held telephone calls by using a messaging resource: A method and apparatus are disclosed that provide a technique for managing held calls. In accordance with the illustrative embodiment of the present invention, a call-handling system receives a first indication of whether a messaging resource is available at or near a terminal for which the system is receiving incoming... Agent: Demont & Breyer, LLC

20070025543 - System and method for responding to an emergency at a call center: A system and method for servicing a caller at a contact center includes a plurality of call centers, each including an automatic call distributor (ACD), and an emergency response system that issues an emergency notification signal to the ACD of a call center in response to an emergency condition affecting... Agent: Burgess & Bereznak LLP

20070025542 - System and method of automated order status retrieval: A method of managing telephone calls is disclosed and includes receiving a telephone call from a caller, prompting the caller to provide a reason for the telephone call, and transferring the telephone call to an automated enterprise check order status system when check order status is indicated as the reason... Agent: Toler Schaffer, LLP

20070025544 - Method and system for blocking lower priority communications for improved automatic call distribution: A method for automatic call distribution includes receiving an incoming call for distribution through an automatic call distributor and identifying an agent to handle the incoming call. The method includes transitioning the agent to a transition state to reserve the agent for handling the incoming call. The transition state prevents... Agent: Baker Botts L.L.P.

20070025545 - Communication method for placing phone calls by using international dial plan: A communication method that allows end users to place local and long distance calls using international dial plan and is compatible with existing dial plan. The method includes the following steps: (1) receive a dialing number at a local telecommunication switch; (2) distinguishes whether the dialing number starts with an... Agent: Rosenberg, Klein & Lee

20070025546 - Method and apparatus for dtmf detection and voice mixing in the celp parameter domain: A method and apparatus for DTMF detection and voice mixing in the code-excited linear prediction (CELP) parameter space, without fully decoding and reconstructing the speech signal. The apparatus includes a Dual Tone Multiplexed Frequency (DTMF) signal detection module and a multi-input mixing module. The DTMF signal detection module detects DTMF... Agent: Townsend And Townsend And Crew, LLP

20070025547 - System and method for displaying visual information to communication system users: An identity of at least one user (102) from a plurality of users (102, 104, and 120) that are associated with an ongoing call is determined. A visual tag is then displayed showing the identity of the user (102) for a substantial portion of the ongoing call. The identity is... Agent: Motorola, Inc.

20070025548 - Communication channel capacity estimation: Prediction of a channel-capacity is accomplished based on a TDR echo without explicitly estimating the topology of the line. The prediction is based on obtaining a measured TDR echo, determining a theoretical TDR echo for a plurality of loop lengths, estimating the equivalent TDR length based on an optimization, updating... Agent: Miles & Stockbridge PC

20070025549 - Telephone interface circuit: A telephone interface circuit includes a speech circuit, a hook switch that opens and closes connection between a subscriber line and the speech circuit, an overvoltage detector that detects overvoltage input to the subscriber line, and a control circuit that controls the hook switch when overvoltage is detected by the... Agent: Intellectual Property / Technology Law