Telephonic communications inventions 10/06

20060239416 - System and method for correcting call detail record files: A processor readable medium embodying executable instructions to correct call detail records includes instructions to scan a received file including a plurality of call detail records to detect a file rejection condition, instructions to edit the received file to produce a modified file in response to detecting the file rejection...

20060239417 - Pots battery removal for ip/atm-based network equipment: The present invention discusses a method and apparatus for selectively providing a power to an alarm system, such as the power source provided by a telephone company, to alarm equipment located at customer's premises in a Fiber to the Premises (FTTP) telephone network. This power source is commonly used to...

20060239418 - E-911 managed call routing: A method and system of local call detection and notification are provided for a communication device that communicates with an enterprise system via a secure digital voice connection and locally with the Public Switched telephone system (PSTN) via an analog line. A dialing sequence at said communication device is detected...

20060239419 - Selective and dynamic voicemail: The present invention is directed to a system and method for providing dynamic and selective management of the voicemails on a mobile telephone in addition to the voicemail server and to establish a selective voicemail mode, such as Automatic VM mode, Manual VM mode, and Default VM mode, which provides...

20060239420 - Contact center conferencing of e-mail message: The method or system for conferencing an email message such that two or more individuals can simultaneously answer an email message and input their individual expertise on a solution or answer to the email message comprising the steps of or software and circuitry for: receiving and processing an email message...

20060239421 - Information processing system, information processing apparatus, methods, program and recording medium: A true person can be verified with ease and a high degree of reliability. An ATM communicates with a server installed in a data center to carry out a true-person verification such as an organism authentication on the basis of an operation carried out by a user prior to a...

20060239422 - Interaction history applied to structured voice interaction system: A telephone includes logic to enable the telephone and a structured voice interaction system to exchange navigation information and commands via a data channel connection between the telephone and the structured voice interaction system, the navigation information coordinated with voice prompts and one or more navigation commands exchanged via a...

20060239423 - Health monitor for a geographically distributed voice messaging system: A health monitor subsystem detects and responds to faults within a geographically disperse voice messaging system. The health monitor subsystem comprises agent, manager, interface, and common processes. The agent process monitors a respective voice messaging system component operative on the host. The manager process monitors and manages detected faults on...

20060239424 - Presence management system: The present invention provides presence management to a multimodal communication network. A unified messaging system, providing the ability to deliver messages across multiple modes of communication, is integrated with a presence managing system. The presence management system provides an ability to locate a recipient of a message according to a...

20060239425 - Methods and apparatus to self-configure a flexible residential gateway: Methods and apparatus are disclosed to self-configure a flexible residential gateway providing access to an external communications network, and providing communications with an in home network. An example flexible residential gateway may include an xDSL (“x” variety of Digital Subscriber Line) processor that processes xDSL signals communicated with the external...

20060239426 - Grip surface handprint imaging scanner and method: A handprint scanner and related method are disclosed. The scanner may include a substantially cylindrical platen around which hands are placed for imaging. An ultrasound transducer array may be configured to spin just below the inner surface of the platen in order to collect information at discrete and precisely controlled...

20060239427 - Billing for telecommunication calls over decentralized packet networks: A system for billing Internet protocol (IP) telephony, or other telecommunication calls transmitted over data packet networks, is provided. Calls may be routed over networks of different types, e.g., H.323 networks or IP voice networks. Different types of network devices, e.g., call managers, switches, or gateways, may transmit legs within...

20060239428 - Methods and systems for correcting cross-connect assignments: Methods and systems are configured to provide information associated with a communication network. The information is useful when maintaining data associated with one or more segments that define a communication path in the communication network. Moreover, the information can be used to correct one or more records associated with one...

20060239429 - Privacy screening services: A privacy screening service allows a subscriber to send a call screening request during a telephone call. The call screening request may comprise a Dual-Tone Multi-Frequency key (e.g., “Touch Tones”) on a telephone keypad, a softkey entry on a communications device, and/or a data message from an Internet Protocol phone...

20060239430 - Systems and methods of providing online protection: The present invention describes system and methods for warning users of or blocking access to known or suspected illegitimate or nefarious resources prior to accessing the requested resource. The system of the present invention maintains one or more data structures containing lists of legitimate, illegitimate and suspicious online and local...

20060239431 - Telecommunication network that provides caller-entered information to multiple call destinations: A telecommunication network comprises a switching system configured to route a call to a service platform, the service platform configured to transfer a prompt message over the call, collect caller-entered information from a caller over the call in response to the prompt message, and transfer the caller-entered information to a...

20060239432 - Automatic messaging system with caller identification feature: A method and system for providing a caller identification feature is disclosed. The caller identification feature in accordance with one embodiment of the invention identifies the number of an incoming call, compares the number to one or more numbers stored by the user, and indicates a degree of similarity between...

20060239433 - Call programming apparatus and method: A method of routing incoming telephone calls and programming routing options and apparatus that allows incoming calls to be routed according to various criteria programmed by a subscriber....

20060239434 - On-demand seamless phone number updates: A method, system and apparatus for on-demand phone number updating. A system for on-demand phone number updating can include a smooth number transition (SNT) call routing table mapping prior telephone numbers to new telephone numbers for corresponding SNT subscribers. The system further can include an SNT processor linked to the...

20060239435 - Digital telephone switch: A digital telephone switch allows transparent switching from a convention telephone service to a cable digital telephone service. The switch is connected to the customer premises equipment and to the old and new telephone services. In its initial state, the switch connects the customer premises equipment to the old telephone...

20060239436 - Tandem access controller within the public switched telephone network: In one embodiment, the system includes a processor, referred to herein as a tandem access controller (TAC), coupled to the PSTN, where the TAC allows a subscriber to set-up and make changes to the configuration of his or her phone line or other communications device. Such changes include selective call...

20060239437 - Tandem access controller within the public switched telephone network: In one embodiment, the system includes a processor, referred to herein as a tandem access controller (TAC), coupled to the PSTN, where the TAC allows a subscriber to set-up and make changes to the configuration of his or her phone line or other communications device. Such changes include selective call...

20060239438 - Tandem access controller within the public switched telephone network: In one embodiment, the system includes a processor, referred to herein as a tandem access controller (TAC), coupled to the PSTN, where the TAC allows a subscriber to set-up and make changes to the configuration of his or her phone line or other communications device. Such changes include selective call...

20060239439 - Method for increasing ease of doing business through use of an access point model: A method and service for handling incoming customer calls. The invention uses an Access Point Model (APM) that includes an inventory of access entry points for voice, text, and/or web communication from a customer; a process network that lists the names and roles of customer contacts within the enterprise; an...

20060239440 - Method and system for handling calls at an automatic call distribution system: A method for handling calls at an automatic call distribution system includes receiving a first call for connection with one of a plurality of agents and distributing the first call to a first agent of the plurality of agents. The method includes presenting to the first agent at least one...

20060239441 - Method and system for blending of reactive and active contacts: A system and method for blending reactive contacts and active contacts are disclosed. The exemplary method identifies a list of available agents to receive a reactive media contact from an automated contact distributor. The method receives the reactive contact by the automated contact distributor. The method determines a preferred agent...

20060239442 - Method and system for distributing calls: A method for distributing calls includes receiving a plurality of calls each for connection with one of a plurality of agents and storing each of the plurality of calls in a queue. The method includes monitoring the time that each of the plurality of calls has spent in the queue...

20060239443 - Videoconferencing echo cancellers: A system may be configured to: receive remote audio signals and corresponding spatial indicators from remote systems; generate output signals for local speakers based on the remote audio signals and the corresponding spatial indicators; supply a microphone input signal to a first echo canceller in a series of echo cancellers,...

20060239444 - Telephone hands-free system for a mobile telephone: A telephone hands-free system for a mobile telephone, having a holder (1) which has electronics, for holding a mobile telephone which is designed for wire-free communication, and having a control arrangement for controlling at least one hands-free function for the mobile telephone can be designed with a universal holder (1)...

20060239445 - Radiotelephone: A hand held communications device is provided. The device includes: a circuit board including electronic components; display coupled to the circuit board; a housing substantially surrounding the circuit board and electronic components, wherein the housing includes a base element covering a bottom side of the circuit board and electronic components...

20060239447 - Earphone with selectable cable positioning: The invention provides apparatuses for an earphone in which a cable may be positioned by rotating a first earphone component about a second earphone component. The earphone has a nozzle that may mate with a sleeve and that fits into an ear of the user and a driver assembly. A...

20060239446 - Headwear apparatus: Headwear (1) including a platform member (9) for use with a headset apparatus (2), the platform member defining an orifice (10A, 10B) therein and shaped to be placed adjacent and to surround an ear of the wearer to expose the ear though the orifice, wherein the platform member has a...

20060239448 - In-field upgrade management of data capture systems: Update data is uploaded in the field to data capture systems, such as electro-optical readers, RFID readers, and imagers, either before, after, or during data capture....

20060233310 - Method and system for providing automated data retrieval in support of fault isolation in a managed services network: An approach for supporting automated fault isolation is provided. An alarm is received indicating a fault within a customer network that includes one or more network elements. The customer network being monitored by a service provider. A script is retrieved for specifying a dialogue with the network elements for data...

20060233314 - Communication system and method: Embodiments of the present invention relate to a communication system comprising means to process identification data associated with a communication; and means, responsive to the identification data, to access a data base to invoke at least one voice application arranged for providing assistance in relation to a respective fault; the...

20060233313 - Method and system for processing fault alarms and maintenance events in a managed network services system: An approach for supporting automated fault isolation and recovery is provided. A workflow event corresponding to an alarm indicative of a fault within a customer network is generated. Recovery from the fault is automated according to the workflow event. Alarm information is transmitted to a maintenance management system, wherein the...

20060233311 - Method and system for processing fault alarms and trouble tickets in a managed network services system: An approach for supporting automated fault isolation and recovery is provided. An alarm indicative of a fault within a customer network is received. An event within a workflow is created in response to the alarm, wherein a new trouble ticket is generated as part of the workflow. Communication with a...

20060233312 - Method and system for providing automated fault isolation in a managed services network: An approach provides support for automatic fault isolation in a managed services system. A fault indication corresponding to a communications network of a customer is determined. An analysis is performed to determine a root cause of the fault indication using information associated with the determined fault to output an alarm....

20060233315 - Digital loop carrier module for proactive maintenance application: Methods and systems for proactively maintaining Digital Loop Carriers and a telephone system local loop. One embodiment for proactively maintaining a Digital Loop Carrier in a telephone system local loop includes communicating with a communications network and acquiring status information associated with the Digital Loop Carrier. Proactive maintenance is predicted...

20060233316 - Methods and apparatus for reducing data capture and storage requirements for call and transaction related message monitoring and fraud detection: Systems for monitoring, storage, and analysis of information in signaling messages, communicated from originating networks to a destination network through one or more intermediate networks are described. Correlation and comparison between signaling messages of interest sent from an origination network to signaling messages received by the destination network allows for...

20060233317 - Handling emergency service calls originating from internet telephony: A method and system for interfacing internet protocol-enabled emergency calls to a public 9-1-1 system are described. The method can include routing an emergency call originating from internet protocol telephony to a data network via a routing device which may include an identifier. The method can include transferring the routed...

20060233318 - Method and system for providing location updates: A method and system of updating location information of a portable computing device is disclosed. Location data is received from a positioning device. A voice link is utilized for communication between the portable computing device and a call center. A dual-tone multi-frequency signal is mapped to a pre-determined range of...

20060233319 - Automatic messaging system: A method and system for an automatic messaging service. For one embodiment a messaging service associates a network address information specifying a network address with a user. When a message from a caller is subsequently received at the messaging service, the message is converted to message file which may be...

20060233320 - Method and system for canceling unwanted calls: The present method and system enable a called party to cancel an unwanted call and send a message to the calling party. The method and system are activated in response to a plurality of inputs provided by the called party. In response to the input provided by the called party,...

20060233321 - Voice over ip telephone recording architecture: A method and system is disclosed for on-demand recording of a voice session by a telephone recording device in a telecommunication network. After establishing a voice session between the telephone recording device and at least one communication device, a user of the telephone recording device may instruct it to store...

20060233322 - Methods and apparatus for switching between data streams: Provided are methods, apparatus and computer program products for switching between data streams. The data streams include a matching set of data items in a consistent sequence. One data stream may be a superset of the other, and which data stream is running ahead of the other may not be...

20060233323 - Method and system for providing enhanced call waiting: A method and system are disclosed for providing an enhanced call waiting announcement to a called party that is busy on a first call and receives a second call. Information provided by a second calling party is recorded and played back to the called party after the first call is...

20060233324 - Telephone status notification system: A telephone line status notification system including at least one telephone line having a status, a communications network, at least one communications terminal which is connectable to the communications network and which is employable by a seeking user to communicate via the communications network a status request concerning the status...

20060233325 - System and method for management of call data using a vector based model and relational data structure: A system and method for representing call content in a searchable database includes transcribing call content to text. The call content is projected to vector space, by creating a vector by indexing the call based on the content and determining a similarity of the call to an atomic-class dictionary. The...

20060233326 - Interactive voice response system with partial human monitoring: The present invention enables service agents in a call center to monitor portions of calls that are especially error-prone (e.g., automated speech recognition of an address, etc.), while portions of calls that are not error-prone occur without any human monitoring. An interactive voice response (IVR) system script (e.g., a VXML...

20060233327 - Saving and forwarding customized messages: Methods and computer-readable media provide presenting a customized message to an incoming calling party and for allowing the calling party to save or forward the customized message. A called party desiring to leave a customized message for certain incoming calling parties submits a customized message to an intelligent network component...

20060233328 - Forked-call ringback replacement system: A ringback replacement system for modifying or replacing certain communications network signals and tones in a roaming, forked-call, forwarded-call, or mobility environment is disclosed. Communications devices activate and interact with the ringback replacement system to allow for modification of the network service....

20060233329 - Facsimile device: The facsimile device is provided with a facsimile circuit, a voltage detector that detects a voltage of the public line, an open-circuit voltage detector that detects an open-circuit voltage, a telephone status monitoring unit configured to judge whether the external telephone closes the public line, and a warning unit. If...

20060233331 - Systems and methods for generating bills: Systems and methods for identifying charges on a bill are provided. Each charge category is assigned an associated symbol. The associated symbol appears in proximity to the corresponding charge category on the bill. If a charge category includes charge subcategories, the symbol can also appear on the bill in proximity...

20060233330 - Method and device for access communication/control: A method and a device for communication/control of access, the term access including access to services and or goods. According to the invention should a person wishing to use the method for obtaining access establish contact via telephone with machine or called person (B-replier); as a following step should said...

20060233332 - Credit worthiness rating method: A method of providing a credit worthiness rating, and systems and computer programs configured to enable the method, are disclosed. An identifier of an electronic device is received, and information is associated with the identifier. A credit worthiness rating is then determined, the rating based on the information associated with...

20060233333 - Providing improved post-dial delay at an originating terminal: To provide expedited ringback at an originating terminal, a call request is sent from the originating terminal to a destination device over an Internet Protocol (IP) network. Local resource reservation is performed by the originating terminal after sending the call request. A first message is received by the originating terminal...

20060233334 - Billing data interface for conferencing customers: A billing data interface provides billing data to customers in an accurate and efficient manner. Billing data is processed to preserve client billing information and to meet a customer's individual data requirements. The billing data may be presented in such a way that the customer may input the billing data...

20060233335 - Request to block use of remotely selected ring tone: A request is received from a user of a communication device to block a use of a ring tone remotely selected by another user for an incoming call to the communication device. The ring tone remotely selected by the other user is blocked from being played to the user of...

20060233336 - Dialing methods and systems, and related devices: Dialing methods. A page of data is read. The page of data is parsed to obtain at least one set of numerals having a specific format. The set of numerals is set to be selectable in the page. The set of numerals is selected for dialing accordingly....

20060233337 - System and method for real-time fraud detection within a telecommunication network: Real time detection of the fraudulent use of a telecommunications network is accomplished by analyzing data for each call that is occurring within the network. A signal protocol receiver is used to collect signaling protocol for each call that is occurring within the network. The Signaling protocol data is collected,...

20060233338 - User-configurable call answering/redirection mechanism: Very flexible call management is achieved by a method for handling a call setup request (7-10, 7-22, . . . ) from A party (A1 . . . A9) to a B party (511). A reachability server (RS) receives (7-0) the B party's multiple simultaneous caller groups, profiles, redirection settings...

20060233339 - Visual alert provisioning system and method: A visual alert method and system permits (1) a visual alert to be provided with a call to a called party on a call termination attempt; (2) a visual alert to be provided to a calling party on a call termination attempt; and (3) the respective parties to block undesired...

20060233340 - Directory features in a distributed telephony system: A telephony system is presented that enables a phone to access a directory and use the directory in conjunction with other phone functions. The system includes a server with a telephony management software (TMS) unit, a telephony application programming interface (TAPI) unit, and an application unit. The application unit includes...

20060233341 - Servicer linkage method, servicer linkage system, mediation computer and computer program product: A mediation computer accepts service linkage request condition information, which indicates a service linkage condition and requests service linkage, from a first service providing computer and accepts service linkage permission condition information, which indicates a condition for permitting service linkage, from a second service providing computer. The mediation computer generates...

20060233342 - Systems and methods for brokering services: Techniques are provided to determine service data features from an archive of web service transactions. Data features for functionally identical classes of service are determined. Differentiating data feature patterns uniquely identifying each service within the class are learned using machine learning, clustering, statistical analysis and the like. A service map...

20060233343 - Interface means between a network switch and a cti server means and apparatus for providing a service to a customer including such an interface means: A method for providing a telephony service, the method including coupling an interface device directly between a network switch of a public intelligent network and a computer telephony integration server, the network switch being coupled to a service switching function device having service switching functionality; at the interface device, handling...

20060233345 - Automatic contact distributor with workflow system integration: A method and apparatus are provided for operating an automatic contact distributor by an organization having a plurality of agents. The method includes the steps of detecting receipt of a plurality of contacts and a plurality of workflow projects, determining a contact type of each contact of the plurality of...

20060233346 - Method and system for prioritizing performance interventions: A member of a workforce of a contact center, such as an agent of a call center, can receive performance interventions, such as training, information, tips, or other items intended to enhance workplace performance. The performance interventions can be organized, sequenced, ranked, or prioritized in a lineup, an ordered list,...

20060233344 - System and method for expedited resolution of inquiries for an automated agent: An automated agent system and method includes an action classifier which scores a representation of a portion of a user inquiry based on a knowledge bank. A comparing device compares a running score of the representation to a threshold to determine if enough information has been collected to respond early...

20060233349 - Graphical tool, system, and method for visualizing agent performance: An embodiment of a computer-implemented user-interface includes a display of performance metrics indicative of a performance level of a contact center agent, a display of at least one performance threshold, the performance level of the agent being displayed in relation to the performance threshold, and a visual indication of the...

20060233347 - Method and system for automatic supervisor intervention in problematic calls in a call center: According to one embodiment of the invention, a method for processing a call in a call center includes monitoring a characteristic of at least a portion of the call, comparing the characteristic to a threshold for the characteristic, and generating a signal indicative of a potential problem call based on...

20060233348 - Performance motivation systems and methods for contact centers: An embodiment of a system for optimizing agent performance includes a listener subsystem configured to acquire statistics from at least one contact center data source, and an application subsystem configured to receive said statistics from said listener subsystem. The application subsystem is further to calculate performance metrics based on the...

20060233350 - Method and apparatus for performing high-density dtmf, mf-r1, mf-r2 detection: Detectors determine the presence of valid sinusoids for DTMF, MF-R1 and MF-R2 protocols for encoding dialed digits. The detectors split electrical signals into subbands. Energies within the subbands are analyzed to determine a presence of sinusoids corresponding to frequencies of dialed digits. In one embodiment, the detectors comprise a PS-IIR...

20060233351 - Method and apparatus for managing telephone number, and computer product: A storing unit stores a regular telephone number of a user and a provisional telephone number corresponding to the regular telephone number. An acquiring unit acquires a provisional telephone number of a receiver and a regular telephone number of a caller who called at the provisional telephone number of the...

20060233352 - Remotely migrating from a first service to a second service: A system, method, and computer readable medium for remotely migrating from a first service to a second service, comprising sensing a ring wire state, sensing a tip wire state and switching a switch device to a direct current termination based upon a difference between the ring wire state and the...

20060233353 - Method of accelerating the training of an acoustic echo canceller in a full-duplex beamforming-based audio conferencing system: A method and apparatus is set forth for accelerating the total acoustic echo cancellation convergence time in a microphone array full-duplex conferencing system with beamformer. The invention is based on sequentially switching the beamformer to untrained sectors during periods of far-end speech activity and performing real-time cancellation of far-end echo...

20060233354 - Method and system for providing dc power on local telephone lines: A system for providing DC power on local telephone lines, such as telephone lines in a building or office, for powering devices and circuitry associated with communications over those telephone lines, as well as other functions. Desired voltage and power levels are supplied over local telephone lines by separating the...

20060233355 - Fiber to the home demarcation enclosure: A demarcation enclosure apparatus is provided for use with an exterior wall of an associated structure. The enclosure apparatus comprises an enclosure frame extending through the exterior wall of the associated structure and defining access to interior and exterior sides of the associated structure. The apparatus further provides a chassis...

20060233356 - Stack-up configuration for a wireless communication device: A stack-up configuration for a wireless communication device includes a display and keypad on a front face of a housing for the device. A battery for providing power to the components of the wireless communication device is stacked behind the display. A circuit board that holds processing and RF circuitry...

20060227940 - Double-ended line probing (delp) for dsl systems: Double-ended line probing (DELP) techniques are described herein that enable a loop configuration to be identified based on mathematically simple error functions, which are both time-efficient and less sensitive to measurement errors. A DELP algorithm uses readily available data about the channel that is generated prior to the modem operation...

20060227941 - Omnitester: A simplified field testing tool integrates signal-strength and error-rate testing for a variety of networking technologies prevalent for home networking, including but not limited to Multimedia over Coax (or applicable coax standard), HomePNA 2, VDSL, 10OBaseT Ethernet, 802.11 Wi-Fi, and analog/coaxial RF signals....

20060227942 - Systems & methods for providing location signals/indicators when 911 dialed: Methods, systems, and apparatuses that operate with different communications devices, different users, and/or different communications networks to generate, enable, and/or transmit an Emergency Locator Signal to a communications address of the local communications network. According to embodiments, the transmitted Emergency Locator Signal communicates with the local communications network to identify...

20060227943 - Rule-based instant message retention: A method in a data processing system for rule-based instant message retention. The method records a start time and creates storage to hold a set of messages when an IM session starts. Then the method determines if the set of messages needs to be retained by applying a set of...

20060227944 - Method and apparatus for managing surveys across service centers: A survey system (102) interfaced with one or more service centers (108A-N) has a memory (102B), and a processor (102A). The processor is programmed to intercept (202) a calling party prior to the calling party accessing a service center, inform the calling party of a survey request, receive (208) from...

20060227945 - Method and system for processing messages within the framework of an integrated message system: A method and system for processing messages within the framework of an integrated message system. Recipients of messages in an integrated messaging system are provided with an authentic impression of the received message. In a first step, a message received within the framework of an integrated messaging system is automatically...

20060227946 - Voice activated printer: An intelligent audio-activated document production device controlled through a telephony device....

20060227947 - Network support for call detail record suppression: A method is provided for supporting a call record suppression feature in a telecommunications network (30). The method includes: handling a call for an end user terminal (10) served by a facility (20) of the telecommunications network (30); determining if the call record suppression feature is active for the end...

20060227948 - System and method for implementing call controls in a telephony network: In one embodiment according to the invention, there is disclosed a method for implementing call controls in a telephony network. The method comprises processing a call log of actual calls for an individual end user of the telephony network to identify applicability, for each call of the call log, of...

20060227950 - Apparatus and method for distributing and abstracting communication protocols: A communication adapter having a multi-layered abstracting protocol implementation to facilitate communication between a low level unified protocol module and a low level abstraction protocol module of the communication adapter. The communication adapter has a virtual signaling architecture that allows use of one API supporting multiple network architectures. An abstraction...

20060227949 - Method and system for providing a camp-on service: A method for providing a camp-on service includes receiving from a caller a request to communicate with a called party via a first communication method and notifying the caller that the called party is currently communicating on a first call via the first communication method. The method includes receiving from...

20060227951 - Telephone communication system: A telephone communication system in which a call-originating side and a call-incoming side communicate by telephone via a communication network capable of wideband communication and narrowband communication. When an apparatus exclusively used for narrowband communication, an apparatus capable of wideband communication and narrowband communication, and an apparatus exclusively used for...

20060227952 - Enhanced provision of low-cost professional services: A method is provided for providing low-cost professional services. The method includes the steps collecting information from a user regarding a desired professional service, creating at least one electronic document based upon both the collected information and at least one of the plurality of professional service document forms, transmitting the...

20060227954 - Method, system, and articles for providing a family telecommunication service: A menu is provided in a first telephone call. The menu provides a plurality of destination options including a first destination option for a residence of a family, a second destination option for a first member of the family at a first location other than the residence, and a third...

20060227953 - Service delivery platform and development of new client business models: The present invention relates to systems and methods for delivering telecommunications services to customers. The systems and methods allow for the rapid creation and deployment of new telecommunications services, and the bundling of multiple services into service packages that can be sold together as a single product. Based on the...

20060227955 - System and method of providing number identification in an intelligent telephone network: A method of managing calls to a toll free telephone number is provided and includes receiving a telephone call directed to a toll free number and determining a day that the telephone call is received. Further, the method includes modifying a Calling Party ID privacy indicator associated with the call....

20060227956 - System and method for providing a missed calls log in a messaging service: In one embodiment according to the invention, there is disclosed a method for providing a missed calls log. The method comprises, in a messaging service that communicates with a telephony network, creating a missed calls log of call context information for calls forwarded to the messaging service from the telephony...

20060227957 - Methods and apparatus for providing expanded telecommunications service: The present invention provides flexible call processing. For example, a call processor system can receive an inbound call intended for a called party and place an outbound call to the called party. The call processing system can provide the called party with a call transfer option....

20060227958 - Intelligent wrong number intercept handler: When people dial a wrong international telephone number from a regular phone or a mobile phone, the telephone switches intercept the call and the let the caller know that the number they have dialed is incorrect and they should try again. Generally the caller dials the same telephone number and...

20060227959 - Temporary enum gateway: A temporary ENUM architecture assigns a temporary ENUM at call time. For an originated communication requiring routing to a party which needs a particular callback format not supported, the TempENUM provides consistency with the specific format required by the receiving party. The TempENUM is assigned for the duration of the...

20060227960 - Method, system and program product for providing directory assistance services: A communication network includes a serving switch that receives a directory assistance call. In response to receipt of the directory assistance call, the serving switch signals, via an out-of-band signaling link, to initiate reservation of a call path for the directory assistance call in a telephony network, where the call...

20060227961 - Apparatus and method for load balancing contact communications: Apparatus and method for load balancing communication contacts between a plurality of remote, non-associated contact centres in a commercial context. A centralised processing hub is configured to receive and route communication traffic between contact centres based on a number of specific contact routing conditions. A network is configured between contact...

20060227962 - Electronic surveillance via correlation of call legs: A variety of methods and systems can be used to achieve electronic surveillance when a call is directed to a destination as a result of service processing. For example, in a system involving a redirecting switch and a service platform switch, correlation between calling party identities for outgoing and incoming...

20060227963 - Wireless multi-unit conference phone: A wireless conference phone system has a base station to couple at least one conference unit to a telephone network, such as the public switched telephone network (PSTN) or a digital telephone network such as a voice over internet protocol (VolP) network. Each conference unit performs echo cancellation of the...

20060227964 - Sound event processing with echo analysis: Apparatus, methods, and machine-readable articles of manufacture enable a telephone system to distinguish between actual events and echoes. Events may include conferees' voice and DTMF commands. In selected embodiments, the system categorizes an event received on one channel as a real event if the energy of the event's waveform is...

20060222150 - Emergency call notification and response: A technique for enabling information associated with an emergency call originating in a private network to be routed to entities other than public service entities designated to handle the emergency call. The private network is monitored for emergency calls originating in the network. Information associated with the emergency calls is...

20060222151 - End user device supported emergency 9-1-1 function: A method is provided for conducting an emergency communication session with public safety answering point (54) over a public switched telephone network (50). The method includes: storing in a device (60) used to initiate the emergency communication session, a current location of the device (60); initiating the emergency communication session...

20060222152 - Incomplete call notification for video: A method and apparatus for providing a telephone subscriber with data of incomplete video calls is presented. A determination unit detects an incomplete video call, possibly by receiving a signal from a telephone switch, by receiving a signal from a video mail system or by monitoring the operation of the...

20060222153 - Distributed intercom system: A distributed intercom system including a centralized interconnection unit with a central control device for receiving, processing and transmitting signals, a power distribution device for transmitting a power signal for distribution and at least one cable connection port for receiving a cable connection therein. The system includes a cable with...

20060222154 - Apparatus and method for providing automatic language preference: The present invention is directed to an apparatus and method for storing a language preference and providing the stored language preference automatically without any intervention of a user. The user may have an option to set a desired language preference on the calling apparatus such as a telephone device. A...

20060222155 - Internet-enabled conferencing system and method accommodating pstn and ip traffic: A system for scheduling a conference between callers includes a database that stores scheduling information indicating at least a start time, a duration, and a maximum number of callers for one or more scheduled conferences, the scheduling information reflecting available conferencing resources. A server complex coupled to the database communicates,...

20060222156 - Secure global telephone number system and method of operation: Techniques for processing calls in a communications system. A method and a system for protecting a person's telecommunications identify includes associating a global phone number with at least one contact address. The person may publicize global number. Thereafter, the person receives all communications using the global number. Using global number,...

20060222157 - Handling of forwarded calls: This invention presents a service of barring the forwarded calls. According to the invention, a subscriber may define in his subscriber information that all calls forwarded to him are to be rejected. In response to receiving a request for establishing a call to a subscriber, his subscriber information is checked...

20060222158 - Call contents interception method for a communications network: A method is used to intercept call contents for provision of the contents to a monitoring authority for example the police or security services. The method identifies a network device in a bearer path to act as an intercept access point. This device is then instructed to copy the contents...

20060222159 - Private branch exchange and telephone switching system: According to one embodiment, a private branch exchange includes a receiver which receives caller ID information divided into a plurality of packets, the caller ID information specifying a caller side telephone set, when receiving an incoming call, a measurement unit which measures an elapsed time after the receiver has received...

20060222160 - Computer network system for building, synchronising and/or operating a second database from/with a first database, and procedures for it: Computer network system for building and/or synchronising a second database from/with a first database, accesses by work units being carried out at least on the first database from at least one application workstation, to generate, change or delete contents of the database, with at least one first server to guide...

20060222161 - Computer network system for building, synchronising and/or operating a second database from/with a first database, and procedures for it: Computer network system for building and/or synchronising a second database from/with a first database, accesses by work units being carried out at least on the first database from at least one application workstation, to generate, change or delete contents of the database, with at least one first server to guide...

20060222163 - Computer network system for building, synchronising and/or operating a second database from/with a first database, and procedures for it: Computer-supported method for building and/or synchronising a second database from/with a first database, accesses by work units being carried out at least on the first database from at least one application workstation, to generate, change or delete contents of the database, with at least one first server to guide and...

20060222162 - Computer network system for building, synchronising and/or operating second database from/with a first database, and procedures for it: Computer network system for building and/or synchronising a second database from/with a first database, accesses by work units being carried out at least on the first database from at least one application workstation, to generate, change or delete contents of the database, with at least one first server to guide...

20060222164 - Simultaneous usage of agent and service parameters: A system and method for routing a contact to an agent based on a combination of agent parameters and service parameters includes receiving a first contact and determining attributes of the contact. A multi-dimensional agent-service matrix is generated wherein each cell includes at least an agent/service value corresponding to at...

20060222165 - System and method for preemptive goals based routing of contact records: A method and system is provided for the preemptive goals based distribution of contact records. This method and system includes devices receiving contact records and providing customer contacts to one or more agents. Interfaced with the device is a distribution module including pools and queues. The distribution module places the...

20060222166 - Webserver with telephony hosting function: A telephony application host has a web service environment and a telephony application proxy. The web service environment is adapted to host one or more instances of a telephony application. The telephony application proxy is adapted to receive telephony messages associated with the one or more instances of the telephony...

20060222167 - System and method for imputing data into a database: A system and method for imputing data into a database includes an imputing system operable to impute data based on outside plant construction principles. The imputing system includes an inventory database, a data engine, a search engine, and a loop engine. The inventory database includes a plurality of distribution records...

20060222168 - Softphone: A remote agent call center is functional by providing a softphone and agent bridge that allows maintaining an open telephone line to the agent's phone with or without an incoming call being connected. Incoming calls are merged into the agent bridge to allow the agent to conference with the incoming...

20060222169 - Method and system for dialing type conversion in a packetcable cpe device: Digits dialed using a pulse dialing device, such as a rotary phone or pulse-based alarm system, are detected by an MTA device that has been configured using an MIB object in the MTA configuration file. Upon detection the MTA generates a DTMF signal, or RFC2833 digit event, and forwards the...

20060222170 - External system to provide an electronic device with access to memory external to the electronic device: An external system is provided for use with an electronic device. The device has a device housing and a dataport, and is powered from within the housing. The external system includes an apparatus held to the electronic device in an external location relative to the electronic device. The apparatus is...

20060222171 - Service-specific treatment of a call request in terms of the called subscriber line: For the recognition of a teleservice when establishing a call in a telephone network from a calling party to a target subscriber, on the basis of the call request, in an exchange of the network, preferably a target exchange assigned to the target subscriber, a signal identifier is temporarily applied...

20060222172 - System and process for regression-based residual acoustic echo suppression: A regression-based residual echo suppression (RES) system and process for suppressing the portion of the microphone signal corresponding to a playback of a speaker audio signal that was not suppressed by an acoustic echo canceller (AEC). In general, a prescribed regression technique is used between a prescribed spectral attribute of...

20060222173 - Multi-path active hybrid circuit: A hybrid circuit for a full-duplex transceiver includes a two-to-four wire ratio converter (50, Z1, Z2) for forwarding a transmitted signal TX′ on a transmission line (41) in response to an input signal TX. The ratio converter also produces a signal RXA in response to a received signal RX arriving...

20060222174 - Portable terminal: The present invention relates to a portable terminal. The portable terminal of the present invention comprises a main body unit 10, a display unit 20 which is connected and installed to the main body unit 10 and provided with a display screen 22 for displaying a variety of information, and...