Telephonic communications inventions 05/06

20060109960 - System and method for unilateral verification of caller location information: A system and method for members of the public to retrieve and verify the accuracy of emergency response information that is associated with a communication device and would be utilized in an emergency services network should the device be used to summon emergency services. Such information can include location of...

20060109961 - System and method for real-time medical department workflow optimization: Certain embodiments of the present invention provide a system and method for real-time workflow management in a healthcare environment. The system includes a database, an optimizer engine, and an interface. The database includes resource information for a healthcare environment. The optimizer engine is capable of communicating with the database to...

20060109963 - Method and testing device for verifying the charge invoicing for a communications connection according to time-unit intervals: The invention relates to a testing device and to a method for verifying the charge invoicing for a communications device according to time unit intervals. According to the invention, a testing device, which can simulate at least one calling analog terminal and at least one called terminal, is connected to...

20060109962 - System and method for monitoring time-related connection data detected by a network node: A method and system for verifying the connection-related communications data registered by a network node, where the connection-related communications data are used for the calculation of charges includes establishing at least one predetermined test communication connection. By clearing the predetermined test communication connection via the network node and registering a...

20060109964 - System and method for matching shippers and carriers: A method and system for electronically matching shipper user requests for motor vehicle transport companies (carriers) who meet the criteria needed for transporting such motor vehicles via a web-based application utilizing web structures (visitor and referral tracking, membership and account management, billing and invoicing, electronic commerce, and back-office management tools)...

20060109965 - Enhanced caller identification using caller readable devices: Described are a method and system for providing enhanced caller information to a communications recipient. Enhanced caller information is determined from a caller information storage device associated with a caller attempting to establish a communications session with the communications recipient. The enhanced caller information is transmitted to the communications recipient...

20060109966 - Home security system: A security system capable of safely performing home device state check or operation. In the security system, a mobile telephone module of a mobile telephone transmits M-series data (call signal) to home device modules provided in home devices such as a door lock and home electric appliances. In response to...

20060109967 - Systems, devices, and methods for handling connectivity loss: Certain exemplary embodiments comprise a method that can comprise, responsive to a request from a second telecommunications device for a first call between the second telecommunications device and a first telecommunications device, determining one or more signals adapted to cause a second call to be set-up between a virtual subscriber...

20060109970 - Method and apparatus for changing a sound source of a supplementary service using a ring back tone on calling: The disclosed technology relates to changing and pushing a sound source of a supplementary service using a ring back tone on calling. The first embodiment relates to a method and apparatus for changing a sound source of supplementary service using a ring back tone on calling. The second embodiment relates...

20060109968 - Method for providing a subscriber-based ringback tone sound stored in a mobile exchanger: The present invention relates to a method for providing a caller with an arbitrary sound pre-stored in an exchanger that is chosen by a called subscriber instead of a conventional RBT (RingBack Tone). The present method comprises: a first step, conducted by an HLR (Home Location Register) when a location...

20060109969 - System and method for providing an advertisement service using the call-connecting signal: Disclosed are system and method for providing an advertisement service using the call-connecting signal in the server of a common carrier. The method includes receiving a call request signal from the originator terminal, extracting an advertisement message from the advertisement database, and sending the advertisement message to the originator terminal....

20060109971 - System and method for routing both toll-free and caller-paid telephone calls to call service centers: A system and method of routing both caller-paid and toll-free telephone calls includes a local exchange network and an interexchange network in communication with a call routing processor. The call routing processor receives status information on at least two call service centers and provides routing instructions to both the interexchange...

20060109972 - System and method for transparent consolidation of switches in a telecommunications network: A signaling transfer point (STP) (or Signaling Server Global (SSG)) is described herein which includes a processor and a mapping database that can depending on the direction of a message change the Origination Point Code (OPC) or the Destination Point Code (DPC) and the Circuit Identification Code (CIC) contained in...

20060109976 - Method and system for monitoring and managing multi-sourced call centers: A mid-point call management node subject to monitoring through a workstation communicatively coupled thereto, provides call services (e.g., through extensible markup language (XML), and in particular call control extensible markup language (CCXML) and/or voice extensible markup language (VXML), instructions) for an inbound call received from an originating network at an...

20060109973 - Method for conveying call origination information in a predictive dialing environment: A method and apparatus are provided for processing a call through the public switched telephone network. The method includes the steps of sending a call request for a switched circuit connection between a telephone call contractor and a called party, the call request being sent from the call contractor to...

20060109975 - Skills based routing method and system for call center: A method and system of configuring the scripting of a call center includes an interactive voice response (IVR) server and automatic call distributor (ACD) server and associated graphical user interface contained on a computer screen of an ACD manager that is loaded on a call center computer. A script editor...

20060109974 - System and method for ivr transfer of an inbound call: In a method and system for transferring an inbound call received by a first agent, input information describing agent authentication and call destination is received from the first agent. The first agent is directed to conference in the inbound call in response to receiving the input information. A first sequence...

20060109977 - Tool and method for managed support services for pcs and other networked devices: An application that resides on a subscriber PC with a constantly updated back-end knowledge base provides solutions to specific problems. The resident application, termed Computer Health and Performance Check (“CHPC”), performs preventative maintenance tasks on the subscriber's PC, such as checking for adware/spyware, viruses, determining whether the disk needs to...

20060109978 - Rolling code security system: A rolling code transmitter is useful in a security system for providing secure encrypted RF transmission comprising an interleaved trinary bit fixed code and rolling code. A receiver demodulates the encrypted RF transmission and recovers the fixed code and rolling code. Upon comparison of the fixed and rolling codes with...

20060109979 - Method for assessing dsl capability of telephone lines: A test system and method for performing DSL assessments of a telephone line along a prescribed test path is disclosed. The disclosed test system and method includes a loop diagnostic test unit adapted for testing said telephone line using narrow-band and mid-band frequency test signals; a test system controller and...

20060109980 - Portable wireless communication device: A portable wireless communication device with enhanced ability to capture speech. The portable wireless communication device may be configured to include: a main housing having a microphone in its lower portion; a movable housing having a speaker in its upper portion; a sliding mechanism for guiding the movable housing so...

20060104423 - Selective message notification system: A method, system and apparatus for the selective notification of incoming electronic messages. In this regard, a selective message notification method can include selectively generating a notification for a received message based upon pre-determined criteria irrespective of how the received message is handled. The pre-determined criteria can include a manually...

20060104424 - Dynamically alerting callers of changes to menu structures in a telephone prompting system: A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt...

20060104425 - Greetings and announcements for a multimedia ip communication system: The method and system for presenting a predetermined announcement or greeting to a calling party attempting to reach a called party within a Multimedia IP Communication System comprising the steps of or software or circuitry for: determining an announcement or greeting based on a variety of parameters, other than DTMF...

20060104426 - Prepaid dating card system and method: A prepaid dating card system and method allowing a user to buy prepaid blocks of memberships, searches and other tools within online dating services. The systems and methods thereby allow a user to anonymously purchase prepaid funds on a card and subsequently use those funds for a series of online...

20060104427 - Billable activity processing: A system is disclosed for processing billable activities. The system includes a scheduling component configured to support creation of a plurality of activity records. A sub-set of the activity records are designated as being associated with billable activity. The system also includes an accounting component for receiving information based on...

20060104428 - Method for providing time information of called party in mobile communication terminal: A method for providing time information of a called party in a mobile communication terminal. The method includes receiving a phone number of the called party, detecting time difference information between an area of the mobile communication terminal and an area of the called party using the received phone number,...

20060104429 - Method and apparatus for selective call completion handling of user equipment: Call completion menus are established by the telecommunications provider (of the called party) who may assign a number of options for the menu of a certain subscriber (called party) based on the subscription of the called party. The available options depend on the state of the user equipment of the...

20060104430 - Method for multiple dialing by phone: The present invention is a method for multiple dialing by phone. The method for multiple dialing includes: programming the phone with a configurable software algorithm that provides the phone with a multiple dialing feature; triggering the multiple dialing feature; and, causing the phone to place calls to each phone number...

20060104431 - Method for providing feature interaction management and service blending: The present invention provides a method for providing a simultaneous ring and check presence prior to terminating service for a plurality of called phones in a simultaneous ring set. The simultaneous ring set includes a plurality wireline or wireless units. A service broker intercepts a call invitation message generated by...

20060104432 - Call routing system and method: A method and system is provided wherein routing information is obtained from previously cached information or from a gatekeeper. An originating gateway in a network receives a request for a connection and determines whether pertinent routing information is cached. If available, the cached routing is used to attempt to establish...

20060104433 - Call center campaign system: A call center campaign system is disclosed that permits a campaign agent to participate in a campaign upon a review of the agent's skills set. In one embodiment the skills set is stored on an portable electronic ID tag and is coupled to an agent port. Caller ID information is...

20060104434 - System and method for caller control of a distinctive ring: A system for a caller to control a distinctive ring for a telephone call includes a service switching point and a service control point. The service switching point is operable to receive a feature code and a called directory number, and to issue a query in response to receiving the...

20060104435 - Telephone hook switch using non-contact capacitive sensor and telephone using the same: A telephone hook switch in a telephone includes: a capacitive sensor having a capacitance that varies when an object or a part of a human body having a charge contacts or approaches it; and a signal generation circuit for detecting the variation of the capacitance of the capacitive sensor when...

20060104436 - Method of transmitting dsl data over 2 pots loops: Method of transmitting DSL data over 2 POTS loops providing concurrent operation of 2 telephone lines and one DSL line over up to a 10 km loop....

20060104437 - Methods for removing unwanted signals from media signal: The invention relates to an improved method to achieve signals which are essentially devoid of unwanted signal components by using a search and comparison process. The present invention provides a method to receive media signals through receiving means, said media signals containing unwanted signal components, to chose a representation for...

20060098789 - System diagnostic mode for a security central station receiver: A system diagnostic mode is provided for a security central station receiver that monitors the operations of a large number of individual security systems over a large number of telephone lines. The system diagnostic mode provides the receiver with the capability to test itself for proper operation after it has...

20060098790 - Automatically configuring remote monitoring of a provisionable resource: Methods and systems for automatically configuring remote monitoring of provisionable resources are provided. In one embodiment, information describing provisionable resources is received without requiring manual entry of the information. A list of monitored resources is automatically configured with the information so that a network operations center is enabled to remotely...

20060098791 - Switch proxy for providing emergency stand alone service in remote access systems: A switch proxy comprising a controller, a translations database and a switching fabric are connected to a trunk group between a remote terminal and its controlling local switching system. The switch proxy monitors control signals to and from the switching system on the trunk. In the event of loss of...

20060098792 - Methods, systems, and computer program products for providing automated call acknowledgement and answering services: A method, system, and computer program product for responding to an incoming communication attempt, sent from a sender to a recipient. The method includes receiving the incoming communication attempt and presenting options for responding to the incoming communication attempt. The options include at least one of acknowledgement message options and...

20060098793 - Dynamic content delivery: A method and apparatus that enable the delivery of relevant content to a telecommunications user engaged in a call are disclosed. In the illustrative embodiment content is selected based on the state of the conversation, which is determined by any of the following: the interaction of a service agent or...

20060098794 - Reverse charging system, reverse-charging service control apparatus, call agent and reverse charging method: A call agent (CA) connects a IP telephone and a public switching telephone on the basis of a called-destination telephone number which corresponds to received reverse-charging service number from the IP telephone; a reverse-charging service control apparatus causes an exchange to stop charging; the CA and the reverse-charging service control...

20060098795 - Multiple user login detection and response system: A method is provided for controlling multiple access to a network service to prevent fraudulent use of the network service. The method includes identifying an account access counter for an account using identification information received from a user at a first device using a network, wherein the user is requesting...

20060098796 - Methods and apparatus to manage collect phone calling limits: Methods and apparatus to manage collect phone calling limits are disclosed. A disclosed example method comprises: determining if collect calls from one or more predetermined locations to a terminating phone number have exceeded a collect calls limit; and determining a future date when collect calls will be permitted from the...

20060098797 - Method and system for improving the billing of multiple customer services: A method and system are provided for improving the billing of multiple customer services. The method includes determining a first billing interval for a first customer service, determining a different billing interval for an additional customer service, determining a periodic billing charge for the first billing interval, determining a periodic...

20060098798 - Method to selectively mute parties on a conference call: A method for enabling selective muting of one or a plurality of participants to a conference call. In a first embodiment, a mute control device (MCD) is interconnected with a digital, or Internet Protocol (IP) phone and a packet-based network. Protocols associated with the MCD interface with the phone and...

20060098799 - Unified method and apparatus to simplify telephone area code dialing: A method and apparatus for unified overlay dialing enables simplified telephone dialing to occur within a standard overlay area and eliminates disruption dealing with area code saturation. Each three-digit area code within an overlay area is associated with a single-digit suffix, with the parent area code obtaining the suffix "0"....

20060098800 - System and method for providing telephony services to remote subscribers: A system and method for providing telephony services, such as caller ID, voice mail, selective call forwarding, and the like, to a remote subscriber, typically located outside the providers regional territory. The system can include customer premise equipment (CPE) selectively connectable to a remote central office (CO), a packet-switched network...

20060098801 - Method for providing a subscriber-based ringback tone sound: The present invention relates to a method for providing an arbitrary sound chosen by a called subscriber for a caller instead of a conventional RBT (RingBack Tone). The present method comprises: the first step, conducted by an HLR (Home Location Register), of furnishing a call-originating exchanger with information on whether...

20060098802 - Efficiency report incorporating communication switch statistics: Systems and methods for generating an efficiency report, which in one embodiment among many, can be broadly summarized by a representative method of obtaining a set of switching statistics from a database of a communication switch and integrating this set of switching statistics with a set of work statistics of...

20060098803 - Intelligently routing customer communications: Communications are routed to an agent. An agent model is selected for each of a group of agents, based upon an identified modality of an incoming communication from a requester. An agent is determined corresponding to one of the selected agent models best matched to a requester corresponding to the...

20060098804 - High performance adsl line conditioner system and method: A DSL line conditioner achieves high performance sufficient to simultaneously support video, voice and data signals on standard telephone twisted pair lines over substantially greater distances than are currently available. The line conditioner automatically adjusts and sets the upstream and downstream preamplifier gains and attenuations according to the actual degradation...

20060098805 - Programmable audio alert system and method: A user-programmable audio alert system, device, and method includes an audio alert created by a user and programmed into a device, such as a wireless telephone. A user programs and stores in the device a data structure relating an audio alert triggering event to the audio alert. When the device...

20060098806 - Multi-frequency tone detector: A multi-frequency tone detector with analysis window (i.e. filter size) chosen such that spectral nulls are located at adjacent frequencies of interest. The decision logic block of the tone detector uses the roll-off characteristics of the filter in conjunction with background noise to determine a threshold pass/fail for any tone...

20060098807 - Method and apparatus for inclusive echo canceller testing: A testing and performance analysis methodology applies a series of test vector pairs to the input ports of an echo canceller under test. The test vector signal pair may represent a particular speech activity state transition, e.g., a Brady Model transition. A scoring compression function such as a sigmoid squashing...

20060098808 - Synchronization of echo cancellers in a voice processing system: Methods and apparatus for processing a received voice signal from a variable-delay network by a communications system that has at least one echo canceller. An echo canceller determines delay characteristics that are associated with the received voice signal and correspondingly modifies echo cancellation processing. In a variation of the embodiment...

20060098810 - Method and apparatus for canceling acoustic echo in a mobile terminal: An acoustic echo canceller (AEC) apparatus for canceling an echo signal input to a microphone in a mobile terminal. In the AEC apparatus, a first analysis filter bank divides a signal received from the microphone into a plurality of subband signals, and classifies the subband signals into high-band signals and...

20060098809 - Periodic signal enhancement system: A signal enhancement system improves the understandability of speech or other audio signals. The system reinforces selected parts of the signal, may attenuate selected parts of the signal, and may increase SNR. The system includes delay logic, a partitioned adaptive filter, and signal reinforcement logic. The partitioned adaptive filter may...

20060098811 - Telephone-controlled electrical switch device: An electrical switch device includes a housing, a power input unit, a phone jack, a socket receptable, and a switching circuit. The power input unit extends from the housing, and is coupled to a commercial alternating current power source. The phone jack is mounted on the housing, and is coupled...

20060098812 - Headset: A headset (1, 10, 30) e.g. for use in connection with wireless communication by means of Bluetooth technology in connection with mobile telephones, PSTN telephones and the like, which comprises a housing (2, 3, 11, 28) with a transducer (5, 12, 27) in the form of a speaker, as well...

20060098813 - Rotation supporting mechanism and portable terminal: The present invention has improved opening operationality of a cover, which enables a reduction in thickness of a rotational supporting mechanism performing an opening and closing operations of the cover in a planar direction, and enables a user to open the cover with a single touch of one hand. Therefore,...

20060093094 - Automatic measurement and announcement voice quality testing system: An Automatic Measurement and Announcement Voice Quality Tester (“AMA-VQT”) measures the voice quality of a communication link from a customer premises equipment (“CPE”) through a Network under Test to the AMA-VQT. The AMA-VQT may include a Communication Module in signal communication with the CPE through the Network under Test, an...

20060093095 - Method and apparatus for test administration: Certain embodiments of the present invention provide a system and method for improved, real-time test scheduling, administration, processing, and reporting. Certain embodiments of a test administration system for administering a test battery to a candidate include a test battery administration server for administrating a test battery to a candidate, a...

20060093096 - Method and apparatus for improving premises-line call availability in an alarm system: When an alarm panel needs to transmit alarm data, it seizes the PSTN and disconnects the premises-wiring. If in a call, the user is cut off immediately and it appears to the user that the connection to the PSTN has been lost. If trying to place a call, the user...

20060093097 - System and method for identifying telephone callers: A method of processing calls received at an interactive voice response (IVR) server is provided and includes receiving a telephone call at the IVR. Caller identity data that is associated with the telephone call is received and a customer profile that includes a list of individual names associated with the...

20060093099 - Apparatus and method for managing call details using speech recognition: A method and apparatus for managing call details using speech recognition are provided. To manage call details, incoming and outgoing voice signals during a call are converted into their written equivalent by speech recognition technology. The details of the call, including the conversation, are stored in text form so that...

20060093098 - System and method for communicating instant messages from one type to another: A system and method are disclosed for communicating messages from one type to another. The system includes an instant message communication module, a speech recognition module, a speech-processing module, a voice-processing module and a dictionary module. The method includes a step of inputting data, a step of transforming the data...

20060093101 - Method and system for interactive voice response in a communications sytem: A method, system, and computer-readable medium for providing a full feature redundant interactive voice response system in a telecommunications system is provided. The interactive voice response system comprises an extendable system that provides fixed or variable part announcement playback to a calling party. A message is received from a service...

20060093100 - Telephone customer service through transmission of interactive menu: Transmission of interactive menus that include a user's requesting, by a call to a call service, a service of the call service, the call service including services, a voice response system, and one or more interactive menus; receiving in a telecommunication device from the call service an interactive menu, including...

20060093102 - Remote internet telephony device: A device and process to allow remote receipt and placement of Internet Telephony connections (calls) using emulation of traditional POTS telephone service through a combination of software and a specialized cordless handset appliance. The system allows ringing and answering of inbound calls, dialing of outbound numbers, and signaling of handset...

20060093103 - Technique for generating and accessing organized information through an information assistance service: An information assistance service is provided whereby a company can access records in a customer relationship management (CRM) system. The records may be organized in folders according to different groups in the company, e.g., a sales force of the company. To generate a record, a member of the group may...

20060093104 - Telephone adapter with advanced features: Communication apparatus includes a telephone adapter, which includes a phone connector, for connecting to a telephone, and a line connector, for connecting to a telephone line of a circuit-switched telephone network, and a computer interface. A phone analog front end (AFE) is coupled to the phone connector and operative to...

20060093105 - Facsimile machine having function of issuing emergency message and controlling method thereof: A facsimile machine has a key input part having a plurality of operation keys, a communication unit for communicating data with an exterior facsimile, a storage unit for storing an emergency message and at least one facsimile number, and a control unit for reading out the emergency message from the...

20060093110 - Communication point usage scheduling: According to one embodiment of the invention, an architecture is provided for a data processing system that processes data for a service provider itself or a client of a service provider as in the case of a third party processor. The elements of the architecture can be managed separately. For...

20060093108 - Electronic settlement system: An electronic settlement system is capable of preventing a place where a credit card has been used from being known to other people from a bill. In the electronic settlement system, a store terminal transmits billing information related to a user of a credit card to a management server. The...

20060093106 - Method and system for transferring an administrator and associated charges during a multi-way call: The present invention is directed to a method and system for altering an administrator of a multi-way call during the multi-way call connection and transferring the associated charges from one administrator to another. After a multi-way call connection is established from the originating party to many participating parties, the originating...

20060093109 - Methods, systems, and computer-readable mediums for indexing and rapidly searching data records: One method involves receiving a search request that includes a date and phone number. A master index file is searched for the phone number. The master index file includes phone numbers associated with calls that occurred on the date in the search request. The master index file also includes the...

20060093107 - Subscription-based billing methods and systems for shared network modem pools: Methods of billing telephone calls in networks that utilize shared modem pools. A request from a user of the network is received along with user identifying data. The user identifying data is correlated with records in a database of user identifying data and if a match is found, the call...

20060093111 - Method for charge-back on unwanted solicitations: A method enabling a solicitee of an unwanted solicitation to cause a solicitor of the unwanted solicitation to provide compensation for said unwanted solicitation to the solicitee. The method steps include directing the unwanted solicitation to the solicitee via a carrier, considering the unwanted solicitation by the solicitee, rejecting the...

20060093112 - Allow toll free calls via dedicated access line (dal) based upon origination: An advanced intelligent network (AIN) telephony service permits users of a dedicated access line (DAL) service to place toll free calls over the DAL, even when the long distance network cannot query a national toll free database, such as a national service management system (SMS). A switch in the long...

20060093113 - Collecting and delivering call data associated with court ordered traps: Methods, systems, and computer program products collect and deliver call data associated with court ordered trap and/or traces. A method involves receiving a request to monitor calls to and/or from a target telephone number where the request includes request parameters such as the target telephone number. The method further involves...

20060093114 - Multi-status key panel: A multi-status key panel (10) includes a panel (12) which defines at least one hole (14) and at least one multi-status key (20) which includes a key top (21). The key top has a sign area (22) with at least one sign marked on a surface thereof and a multi-status...

20060093115 - Providing a service framework at an endpoint: A method for providing telephony features at an endpoint includes accessing a service framework at an endpoint. The service framework is operable to provide one or more telephony features. Feature logic associated with a first telephony feature is accessed. The feature logic specifies a plurality of actions for implementing the...

20060093116 - Method and system for providing a camp-on service in telecommunications: According to one embodiment of the invention a method for facilitating communication includes receiving an indication that a caller desires to camp-on a telephone associated with a campee and in response to the indication assigning the caller to a camper queue that stores a prioritized list of a plurality of...

20060093117 - Routing telecommunications to a user in dependence upon device-based routing preferences: Routing telecommunications to a user including receiving a call, determining that the call is intended for the user, receiving an RFID signal from an RFID tag located with the user, determining the user's location in dependence upon the RFID signal, identifying a plurality of available telephony devices in dependence upon...

20060093119 - Leveraging real-time communications client: A system and method for communicating between at least two Instant Messaging enabled devices includes registering the at least two instant messaging enabled devices, adding an instant messaging identity associated with the at least two instant messaging enabled devices at at least one of the instant messaging enabled devices other...

20060093118 - Rerouting ongoing telecommunications to a user: Rerouting telecommunications to a user including receiving a plurality of RFID signals from an RFID tag located with the user, anticipating a user's future location in dependence upon the RFID signals, selecting a telephony device in dependence upon the anticipated future location, and rerouting an ongoing call to the selected...

20060093120 - Enhanced directory assistance automation: The present invention enhances directory assistance automation by searching traditional directory assistance databases with independent listing and locality queries. Initially, a caller's speech responses from a directory assistance inquiry are individually converted to independent listing and locality search queries. The listing and locality queries are determined by processing the caller's...

20060093121 - Location-based call routing: The present invention provides call processing for an incoming call based on the relative location of the user for which the call is intended. If the user is at a certain location, the incoming call is routed to one or more telephony devices associated with the user or location based...

20060093122 - Selective fax transmission denial within a telephone network: Whether a facsimile transmission tone is within a call is detected before routing the call from a switch of a telephone network to a first telephone line. When the facsimile transmission tone is detected, whether an incoming facsimile transmission transmitted by the call is permitted to be routed to the...

20060093123 - Call processing system: A system that is configured for determining the value of one or at least one incoming call and routing the call for processing based on this determined value. In one embodiment, the system routes very low value calls to an automated system for processing, and directs all other calls to...

20060093124 - Techniques for performing multi-media call center functionality in a database management system: Techniques for performing queuing and distribution functionality are provided. In an embodiment involving a multi-media call center, an item to be handled by an agent is received at a database server. The item may be a media item, which is a request for communication over any medium supported by a...

20060093125 - Messaging presence for non-messaging devices: A method and apparatus are described that provides status information within a communication system. The method includes the steps of providing a resource list in an instant messaging registration server for a registration entity, where said resource list includes a status indicator and system address for each resource within the...

20060093126 - Method of tracking e-mail handling by a remote agent of an automatic contact distributor: A method and apparatus are provided for monitoring a time that an agent of an organization spends responding to an e-mail directed to the organization. The method includes the steps of downloading the e-mail and a monitoring servlet to the agent of the organization and the servlet automatically measuring and...

20060093127 - Modular numerical control having low-jitter synchronization: A modular, numerical control having low-jitter synchronization includes a main computer and at least one controller unit which, starting from the main computer, are interconnected by serial data-transmission channels in the form of a series circuit. The at least one controller unit includes a first receiver unit for receiving a...

20060093128 - Speakerphone: A processor operates on samples of a digital output signal to determine samples of a digital correction signal. The output signal samples are directed to an output channel for transmission from a speaker. The digital correction signal samples are supplied to a first digital-to-analog converter for conversion into an analog...

20060093129 - Embedded switchable power ring: An integrated circuit comprises an embedded switchable power ring for supplying power to circuit modules (15.1, . . . , 15.5) arranged within the switchable power ring (13). The switchable power ring (13) comprises a switch control unit (20) for generating an on/off control signal and multiple switch power units...

20060093130 - Automated access network cross-connect system: A system for automating cross connections in an access network. The automated cross connect system comprises of a plurality of upstream line interface circuits adapted for connection to upstream communication links, and a plurality of downstream line interface circuits adapted for connection to downstream communication links. The upstream and downstream...

20060093131 - Adjustable wireless earpiece: A wireless earpiece has a body with a speaker and various keys, and an adjustable ear support protruding from the upper body. The adjustable ear support is connected to the body by a first hinge and a rod. The first hinge allows a lower arm to rotate about a first...

20060093132 - Wireless earpiece for cell phone: The wireless earpiece comprises two bodies (1, 2) articulated one about the other, one of which bears a speaker for fitting into the ear of the user. The other body (2) wraps around the outer part of this ear to hold the earpiece in the use position. A metal return...

20060093133 - Portable terminal having combination of optical waveguide and sound resonance space: Disclosed is a portable terminal having a combination of an optical waveguide and a speaker sound resonance space. The portable terminal includes a main housing; a sliding housing adapted to be opened from and closed on the main housing; an opening positioned between the main housing and the sliding housing,...

20060093134 - Cellular phone and cellular phone manufacturing method: A cellular phone and a manufacturing method thereof capable of achieving attractive design as well as high operating efficiency in the assembly process. A cellular phone comprises a first housing, a second housing, a first circuit board, a second circuit board, a flexible cable to electrically connect the first and...