Telephonic communications inventions 02/06

20060039538 - \"software only\" tool for testing networks under high-capacity, real-world conditions: A high-performance software tool for testing networks, having many new features. First, the test tool combines both control traffic and data traffic generation in one platform. Existing tools do only one or the other. Second, by dynamically linking protocol stacks, the test tool achieves stunning performance levels. More than 1,000...

20060039540 - Denial of 911 emergency service attacks prevention method: A method for preventing Distributed Denial Of Service (DDOS) attacks on telecommunication systems handling special number calls such as 911 emergency systems launched from compromised personal computers equipped with modems connected to public telephone networks is disclosed. For each initiated call, a probability that the originator of the call is...

20060039541 - Emergency call panel and emergency communication system: An emergency call panel which comprises call buttons previously assigned to standard calls transmitted from an emergency call server of an emergency communication system, and transmission buttons for transmitting the data regarding the call selected from the standard calls to a call server in situation that one of the call...

20060039539 - Optimized routing of voip emergency calls: A method for routing emergency calls is provided for emergency calls placed over a packet-switched network (310) from a Customer Premises Equipment (CPE) (110) at a remote location (100). The method includes: registering the CPE (110) with a home Internet Service Provider (ISP) (260) through a remote ISP (130) that...

20060039542 - System for text assisted telephony: An arrangement for providing captioned telephone service is provided which permits persons who are hard of hearing to receive captioning of their telephone communications as they need it. A personal interpreter/captioned telephone device can dial a relay on a second telephone line while the assisted user if conversing with a...

20060039543 - Rate modelling: A method and apparatus are provided for generating a rate model (115) for use in determining a rate to be applied with respect to an instance of a product or service, system or process. The rate may relate for example to utilisation of a resource, for example to a charging...

20060039544 - Telecommunication terminal identification on a switching system: A method and apparatus for identification of telephone numbers for IP telephones in offices to be assigned to different persons by (1) assigning one of the offices to one of the persons upon a request from the one of persons; (2) accessing a physical network address for an IP telephone...

20060039545 - Multimedia based caller id to identify an instant messaging client/user: A caller identification system for an instant messaging service identifies the sender of a message to the recipient. The caller identification system includes audio data, visual data, a private code, or other data indicative of the sender in an invite request. The recipient receives the invite request and is able...

20060039546 - Methods and systems for load sharing and preserving sequencing of signaling connection control part (sccp) messages: Methods and systems for load sharing and preserving sequencing of signaling connection control part (SCCP) messages are disclosed. According to one method, SCCP messages are received at an inbound interface module and assigned a sequence number. Each SCCP message is then transmitted using a load sharing algorithm to any one...

20060039547 - System and method for providing computer assisted user support: The disclosure is directed to a customer support call system including an interactive voice response system configured to receive a customer support call and configured to determine a caller identification. The interactive voice response system is configured to determine whether the customer support call is associated with a computer system...

20060039548 - Communication terminal, and dial registration method and dial registration program therefor: A communication terminal having one or more one-touch-dial buttons simplifies operations needed for registration of destination data such as phone numbers or mail addresses. A communication terminal (e.g., a cellular phone) having one or more one-touch-dial buttons includes a destination-data registration unit (e.g., a phone-directory database) that allows destination data...

20060039549 - Automatic phone dialer with heuristic algorithm: A repertory dialer for managing commonly used phone numbers. The system manages memorized phone numbers automatically without direct user intervention. It is particularly useful when the phone company changes area codes. The system can make area code changes transparent to phone users....

20060039550 - Echo canceling system for a bit pump and method of operating the same: An echo canceling system, method of attenuating echo, and a bit pump and transceiver employing the system and method. The echo canceling system is couplable between a transmit and receive path of the bit pump and receives and attenuates the echo in a receive signal propagating along the receive path....

20060039551 - Crosstalk noise reduction circuit and method: In a semiconductor device, a method for reducing the effect of crosstalk from an aggressor line to a victim line begins with sensing the occurrence of a voltage change on the aggressor line that can induce a voltage pulse having a pulse magnitude that exceeds a pulse threshold on the...

20060039552 - Opening and closing device and electronic equipment using the same: An opening and closing device and electronic equipment using the device. The stator and the rotor of the device, which are accommodated in the rotary case, have a hollow cylinder shape. Employing such a shape allows the device to have a hollow section that runs through in the axial direction....

20060034428 - Proactive maintenance application: Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes acquiring at least one type of information selected from information from a Dynamic Network Analyzer or information from a Loop Facilities and Control System. Another embodiment includes communicating with a communications network and acquiring at least...

20060034429 - Systems and methods for third-party call control: The present invention may include a call controller for initiating third-party call control requests. The invention may also include an endpoint control manager for determining whether a remote endpoint is a simple endpoint or intelligent endpoint. The invention may further include an intelligent device manager for coordinating third-party call control...

20060034430 - Process for presenting a user state using several pieces of communication equipment: A process for presenting a state of availability of a user for communications using a plurality of telecommunication devices including at least one means for the production of the presentation associated with an intelligent platform, including acquiring first data composed of characteristics of a user including at least one identification...

20060034431 - Layered message processing model: Methods, systems, and computer program products for processing network messages in a manner that simplifies messaging application logic. Processing layers of a messaging system architecture that may include a transport layer, a channel layer, a send/receive layer, a service/client layer, and potentially others, are aware of an End Point Reference...

20060034432 - Integrated telephone call and context notification mechanism: A mechanism for placing a telephone call while at the same time communicating context (e.g., subject, importance and/or nature) of the telephone call. The caller uses a mechanism on a user interface to instruct a caller computing system to place a telephone call to a callee computing system. Using the...

20060034433 - Arrangement with a telecommunications apparatus and a data processing system for standardized absence notification: An arrangement comprising a telecommunications apparatus (1) and a data processing system (2) for providing an e-mail function, wherein the telecommunications apparatus (1) and the data processing system (2) each have a user-specific absence assistant (3, 4). The telecommunications apparatus (1) and the data processing system (2) are linked together...

20060034434 - Additional functionality for telephone numbers and utilization of context information associated with telephone numbers in computer documents: Telephone numbers are identified and highlighted on any computer document being loaded into a graphical user interface (GUI) for viewing by a user, and context information associated with the telephone numbers so tagged may also be viewed. The user may click on any particular highlighted telephone number or context information...

20060034435 - Communication system: A communication device capable of receiving, processing and sending analog signals, characterized in that the device is coupled to the audio input/output ports of a built-in or external sound attached to a computer, through standard audio plugs. The device may be installed as a stand-alone unit between the audio board...

20060034436 - Bill payment system and method: A method, system and apparatus for processing bill payments in a PSTN. The method of the invention can include, responsive to answering a telephone call from a caller over the PSTN, identifying the caller from a data communications source external to the telephone call and retrieving billing information for the...

20060034438 - Methods and apparatus for tracking and charging for communications resource reallocation: Utilization of resources used to provide a service, and/or costs associated with providing system resources for a service, are tracked in a system where the available resources vary depending on a variety of conditions including resource utilization by other users. The methods are well suited for systems such as mobile...

20060034437 - Method of accounting prepaid online internet service credit values: A method of accounting for online Internet usage credit includes establishing an account identifier in a database for a selected user. A number of credit value block records are associated in the database with the account identifier. Each credit value block has a stored credit value amount, and at least...

20060034439 - Bill payment configuration: A method, system and apparatus for bill payment over a PSTN. The method can include processing a call in the PSTN to establish a telephonic connection between a caller and a call center configured to process bill payments. The method further can include resolving an identity for the caller separate...

20060034440 - Bill payment service: A method for processing the payment of a bill in the bill payment service can include detecting within a PSTN an attempt to establish a telephone call between a caller and a call center configured to process bill payments. An identity for the calling party can be resolved externally to...

20060034441 - Telephone location caller id: A location caller ID feature where a cellular telephone placing a called is located by a telephone service and a message relating to that location is transmitted to a called telephone. The called telephone can display the location of the calling phone in human readable terms....

20060034442 - Direct calling to devices via a shared telephone number: The present invention provides a technique for directly calling telephones via a shared telephone number, which telephones do not have telephone numbers in the address space of the Public Switched Telephone Network. This is particularly useful for visitors and guests who are, for example, temporarily at a hotel, school campus,...

20060034443 - Method of displaying a map containing locations, and accesses to information resources relating to said locations: The invention relates to a method comprising: a step of a communications network server sending the map of a site to a mobile telephone; a main display step of displaying on the screen of the mobile telephone the map (1) and main icons (2) representing particular locations situated on the...

20060034444 - Integrated chat client with receiving party choice: Phone systems for an integrated chat client service are provided. A representative phone system includes a call processing system operable to check a chat server for accessibility of a calling party chat client associated with a calling party and coupled to the internet, the call processing system being further operable...

20060034445 - Method and system for prioritising incoming communications: The present invention relates to a system and method for the automatic prioritising and queuing of incoming communications. More particularly, although not exclusively, the present invention relates to a system and method that ensures that the next incoming telephone call, waiting in the queue to be answered, will have the...

20060034446 - International call prefix identification and formatting: An international telephone number is displayed by automatically inserting at least one space after the country code portion of the telephone number. In particular, when a telephone number having an International Direct Dialing (IDD) prefix, such as “00”, “011” and “+”, is received, the telephone number is then displayed by...

20060034448 - Distortion compensation in an acoustic echo canceler: An audio communications system has an acoustic echo cancellation (AEC) module. The AEC module receives a digital signal sent to a loudspeaker and a digital signal received from a microphone. The signal received from the microphone contains an echo of the signal played through the loudspeaker. The loudspeaker signal is...

20060034447 - Method and system for clear signal capture: A method and system for clear signal capture comprehend several individual aspects that address specific problems in improved ways. In addition, the method and system also comprehend a hands-free implementation that is a practical solution to a very complex problem. Individual aspects comprehended related to echo and noise reduction, and...

20060034449 - System and method of delivering operating power and power source status signals over a single pair of wires: The subscriber end of a network, such as a Fiber-To-The-Home (FTTH) network, utilizes a pair of wires to provide both power source (battery) status information and operating power over the pair of wires by superimposing tones, which indicate the status of the battery, onto a DC voltage on the pair...

20060034450 - Electrical device for adjusting the angle between a top module and a bottom module: An electrical device includes a top module having a display panel for displaying image, a bottom module having a plurality of buttons for controlling the operation of the electrical device, a base fixed on the bottom module, a first pivot extended out of the base, a rotation pedestal pivotably installed...

20060034451 - Hinge mechanism for a portable, foldable electronic device comprising at least two use positions: A hinge mechanism for a portable, foldable electronic device comprising two or more positions and comprising at least three housing parts foldable in relation to each other, wherein the hinge mechanism comprises: a hinge system adapted to couple a first housing part to a second housing part, to fold the...

20060029188 - Call handler systems and methods: Systems and methods are presented for handling calls. In one embodiment of the invention, a call handling system is configured for handling a variety of emergency and/or non emergency related calls. For example, the call handling system may allow a call handler to recognize and respond to certain received call...

20060029189 - Mobile voice mail screening method: A voice mail method screens calls made by a calling subscriber (10) to a called subscriber (20) which is unavailable (or otherwise screening calls). The screening method determines (110) whether the called subscriber (20) has a voice mail screening feature. An internet protocol multi-media system (50) receives the call from...

20060029190 - Systems and methods for providing network-based voice authentication: A system enables voice authentication via a network. The system may include an intelligent voice response engine operatively coupled to the network for receiving transaction or access requests from a plurality of telecommunications devices over the network. A speech recognition and verification services engine may be operatively coupled to the...

20060029192 - Architecture and methods for inter-carrier multi-media messaging: Architecture and methods to provide an intermediary model for inter-carrier Multi-Media Messaging (MMS) services so that numerous wireless operators can transmit MMS messages between them. The architecture also provides for delivery, at least of notification messages, to those wireless operators who are not part of the overall inter-carrier MMS infrastructure....

20060029194 - System for sending, receipt and analysis of electronic messages: An electronic messaging system including a client computer adapted to receive transaction data pertinent to the sending of electronic messages, and to analyse the transactional data, alone or in combination with other data stored by the client computer to produce a selection of recipient addresses and content suitable for electronic...

20060029193 - Technique for emulating an instruction set in providing electronic messaging service through an information assistance provider: To facilitate managing his/her email through a Voice E-mail™ service, a user is allowed to select one or more sets of commands, with which he/she is familiar or prefers, to be emulated when the user interacts with the service. With this selection in place, when a user communicates with an...

20060029191 - Technique for providing a personalized electronic messaging service through an information assistance provider: To provide a personalized voice email service, data pertaining to one or more of a user's email accounts, e.g., email addresses and account access data, is maintained in a folder by an information assistance service, which is unaffiliated with the email service providers (e.g., AOL, Hotmail, etc.) maintaining the user's...

20060029195 - Methods, apparatus and computer program products for message notification in a voice over internet protocol communication system: A method for providing message notification in a Voice Over Internet Protocol (VoIP) communication system includes: receiving an off-hook notification from a subscriber to the VoIP communication system; and generating an audible announcement to the subscriber responsive to the off-hook notification, wherein the audible announcement includes a verbal voice announcement...

20060029196 - Voice over ip method of determining caller identification: Before completing a call initiated at a calling telephony device for a called telephony device; caller identification information for the calling telephony device is obtained for the call. If standard caller identification information is not available, the caller is prompted to provide spoken caller identification information. The caller identification information...

20060029198 - Communications system based on real-time neurophysiological characterization: A communications system is provided that includes a communications scheduler adapted to receive messages from a plurality of message sources and sensors. The messages comprise human and generated messages. The sensors comprise situational, neurophysiological and physiological sensors. The cognitive state profile processing unit receives sensor data and produces a current...

20060029199 - Messaging system and method: A system provides messages from deceased relatives and friends, which messages are readily accessible. Before death a person records various messages for loved ones. The system stores these messages at a location and associates PIN numbers with each individual for whom there is a message. Either the intended recipient is...

20060029197 - One-touch user voiced message: A communication terminal includes a first input device for receiving a voiced input, a second input device for receiving a user input command, and a processor for conducting communications through a communication network. The processor is connectable to a messaging system having a message memory. When a user inputs a...

20060029201 - Method and system for generating a call processing control record: A method and system enable the automatic generation of a call processing control record. A user creates a schedule entry comprising a plurality of data entries on an electronic scheduler. The data entries are transmitted from the electronic scheduler to a call processing control record generator. The data entries are...

20060029200 - Method and system for improved travel transaction billing and reconciling: There is provided a method and system for improved travel transaction billing and reconciling that permits a financial services provider to generate a centralized, detailed and customized billing statement based on travel itinerary data and information received from a travel agent or agency for travel transactions booked during a billing...

20060029202 - Mobile communications terminal and method: In a telephone terminal an incoming call is detected from a calling entity followed by determining a caller identity of the calling entity. Then it is determined whether the caller identity is associated with a subscription to presence information associated with the calling entity, where the presence information includes media...

20060029203 - Service and information management system for a telecommunications network: A system for service control and operations for a telecommunications network. In particular, an architecture and method for a service control and operations element system. The system communicates with a plurality of interconnected telecommunications network elements via a switching and signaling subsystem. The system provides and controls the various functions...

20060029204 - Selective processing of calls using alternative network telephony: A system and method are disclosed for selective processing of calls using alternative network telephony. Called party data is received indicating a destination to which a calling party using a local telephone equipment desires to place a call. It is determined transparently to the calling party whether the called party...

20060029205 - Method, system and program product for dialed number service routing in a telephone network by reference to a database: In accordance with an improved call routing methodology, a call is routed within a communication network by reference to one or more databases. In response to receiving a local number portability request at a service control point (SCP), the SCP accesses one or more databases to determine whether or not...

20060029206 - Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center: A system for integrating a contact center, an agent station, and a customer relation management server for communication includes a network adapter node having port connection to the contact center, the agent station, and the customer relation management server; and one or more dynamic states running on the network adapter...

20060029207 - Amplifier for unshielded twisted pair wire signals: An analog electronic circuit is placed between the central office of a telecommunications provider and the customer premises equipment of a digital subscriber line system which uses unshielded twisted pair wires (“UTP”). The electronic circuit separates the downlink signals from the uplink signals with a first mixer. The voice signals,...

20060029208 - Telephone adapted for emergency dialing by touch: A telephone has a key pad with ten number keys arranged to dial the digits from 0 to 9 inclusive, each of these number keys being marked with a visual indicator denoting the digit which the number key is arranged to dial. The 1 and 9 number keys are provided...

20060029209 - Voice caller id: An apparatus and method for audibly annunciating at a device information transmitted over a telephone network. The information is transmitted in the form of a modulated signal to the device wherein the modulated signal is representative of the information. The apparatus includes a receiver for capturing a ring signal and...

20060029210 - Telephony distribution system: A telephony distribution system includes a plurality of terminals with two connection points (16A), each for one pair of conductors (17A) forming part of a telephony distribution installation, and, for each of those terminals (16A), a short-circuit manager (25) including a substitution current source (26), a switch (27) and control...

20060029211 - Enhanced user functionality from a telephone device to an ip network: This invention encompasses the utilization of all of the 16 DTMF tone signals on telephone devices and their use for additional adjunct feature controls over IP networks that offer a plethora of new options from telephone devices. Calls on the PSTN only require the 0-9 digits to be used to...

20060029212 - Ambient noise cancellation for voice communication device: A system and method for reducing or entirely canceling background or ambient noise from a voice transmission from a communications device. A communications device, such as a mobile telephone, is configured with an ambient noise compensation signal generator that is connected between a microphone and a mixer. The original output...

20060029213 - Communication arrangement and transmission unit for information transfer over a transmission and a circuit arrangement for connection to the transmission unit: A transmission unit, each with an active or passive operating state is connected to a transmission line with an input impedance which is dependent on the current operating state. According to the invention, a switchable electrical component is connected dependent on the determined operating state such that the input impedance...

20060029214 - Method of adaptation step control in echo cancellers: A method is set forth for calculating an expected Echo Return Loss Enhancement (ERLE) in an echo canceller. The expected ERLE is used to control the adaptation step of an adaptive filter in the echo canceller. Also, a novel echo canceller is set forth where the adaptation step of its...

20060029215 - Lightning protection circuit: A lightning protection circuit including a number of series capacitors and shunt inductors, the capacitors having a breakdown voltage level sufficient to withstand lightning and an equivalent reactance adjusted to keep a voltage across the series capacitors less than their respective breakdown voltage levels....

20060029216 - Apparatus and method for communications: A personal communications device is integrated with a hat. The hat provides support for the communications device and may also protect a user against the elements (e.g., rain, sun, snow). The hat may be made of any of a variety of lightweight, “breathable” materials, such as cloth, straw, or nylon...

20060029217 - Reduction of near field e-m scattering using high impedance coating materials: The present invention selectively uses a high-impedance layer to reduce the effects of E-M scattering at metallic discontinuities. The high-impedance layer can be fabricated using a combination of metallic and resistive materials that are typically used in electro-static discharging (ESD) applications. A thin layer of metal can be deposited on...

20060029218 - Hinge with orthogonal pivot axes: The hinge with orthogonal pivot axes can be used with a cellular phone having a cover and a base and has a tilt hinge, an offset hinge and a turning hinge. The tilt, offset and turning hinges respectively comprise a rotating positioning element and a stationary positioning element. The rotating...

20060029219 - Call agent apparatus, ip telephone apparatus and ip telephone system: When a CPU receives, from a source IP telephone apparatus, a request “Register (Unregister)” for deleting a NAPTR record, or when the reception of the request “Register” for registering the NAPTR record that is regularly received from the source IP telephone apparatus is suspended, the CPU refers to the user...

20060023845 - Methods and test sets for testing multi-line telecommunications service: Methods and test sets allow multi-line telecommunications services to be tested. The methods and test sets utilize multiple connections so that test connections to multiple lines can be made at once. Multiple test clips may be used where two clips are attached to two conductors of the test set for...

20060023846 - Termination module including subscriber bridge having burglar alarm connections: A termination module for terminating TELCO wiring and subscriber wiring within a network interface enclosure at a subscriber premises includes a subscriber bridge having burglar alarm connections. The subscriber bridge includes a base, a pair of conductive contact elements disposed within the base and defining a plurality of connection terminals,...

20060023847 - Remote control of a speaker phone device as a standalone device or as part of a security system: A telephone device such as a speaker phone or message recording device is remotely controlled either as a standalone device or as part of a security system. The telephone device can be controlled by a key fob or other user-operated transmitter that a user actuates to answer a call by...

20060023848 - Enhanced interface for emergency communications: An enhanced user interface of a communications terminal, for effecting emergency communications. If the communications channel from the terminal is busy when the emergency communication is attempted, the interface frees up the channel and then effects the emergency communication. In response to detecting answer of the emergency communication or detecting...

20060023849 - Personalized voice applications in an information assistance service: To personalize a voice information delivery service, e.g., directory assistance, a voice email service, stock quotation service and other information assistance services, a user is afforded an option to customize automated voices/speeches to deliver information to him/her. The automated voices/speeches may be customized for different services and functions, and/or in...

20060023850 - Power line carrier modem: A low cost communications device such as a modem reduces electrical interference or noise of signals received from a power line and transmitted to electrical devices. The modem forwards messages and commands between electrical devices and an external computer device. That is, the modem communicates over a power line without...

20060023851 - Demographic advertisement on an a/v telecommunications system: A method of providing advertisements on an A/V telecommunication device includes collecting demographic data with the A/V telecommunication device. The demographic data is provided to a host server. The hose server accumulates and provides the demographic data to a content provider. The A/V telecommunication device then receives media content, where...

20060023852 - Telephone to telephone data passing system: Various embodiments of the invention provide methods and systems for sending data in-band over a telecommunications network during an active call. Some embodiments provide a telephone user with a way to send alphanumeric data from his or her phone to a receiving party's phone, when the user and the receiving...

20060023853 - Method of remote collection of data for the account of an entity, using a third party data communication network, e.g. for automatic meter reading: The remote collection of data for the account of an entity (2) uses a data communications network (26) operated by a third party (28) with respect to the entity. It is characterised in that the access to said data communication network (26) by the entity for remote data collection is...

20060023854 - Method and system for forecasting telephony traffic trends using number portability records: A method and system for forecasting telephony traffic trends on a network of a given service provider includes storing number portability records in a database. Each record contains information regarding a corresponding telephone number having been ported between service providers. First and second images of the database are obtained at...

20060023855 - Free-call certificate service system: Disclosed herein is a free-call certificate service system. The free-call certificate service system is capable of returning a portion of the price for online/offline product purchase or fee for online/offline service use to a customer in the form of a free-call certificate, which allows the customer to conduct a telephone...

20060023856 - Universal prepaid telecommunication services card, and methods and systems for using same: In a relationship in which a universal prepaid telecommunication services card issuer is different than a telecommunication services provider, a method and system for implementing a universal prepaid telecommunication services card (prepaid card), which can be used as a prepaid card for a plurality of services providers providing one or...

20060023857 - Identifying interfaces related to a service: A method in a computing device for identifying interfaces related to a service provider includes receiving a call identifier as an explicit parameter in a call or as an implicit parameter contained within input data to request a service provided by the service provider, the call identifier representing a version...

20060023858 - Subscriber alterable locator service: A method and system are provided for implementing locator service over a telephone network, a subscription for the locator service being alterable by a subscriber of the locator service, including a subscriber graphic user interface (GUI), and a locator service platform in communication with the GUI. The subscriber GUI allows...

20060023859 - Subscriber alterable call transfer service: A method and system are provided for implementing a call transfer service over a telephone network, a subscription for the call transfer service being alterable by a call transfer service subscriber, and includes a subscriber graphic user interface through which the subscriber may provide call transfer service information. A telephone...

20060023860 - Method of detecting misrouted inter-office transport facility routes in a telecommunications system: A method of detecting misrouted inter-office transport facility routes in a telecommunications system is disclosed. The method includes receiving a plurality of provisioning orders corresponding to a plurality of newly requested inter-office facility routes to be added to the telecommunications system, and comparing the plurality of newly requested inter-office facility...

20060023861 - Effecting vpn capability among wireless subscribers: The disclosure of present relates to art directed at effecting VPN capability among wireless users and subscribers. The teachings remain directed at voice, SMS, MMS, and data flows and generally towards any addressable wireless communication(s). Indeed, particularly (though not necessarily) aimed at corporate users, the invention permits for greater, more...

20060023862 - Methods, systems, devices, and products for providing ring backs: Methods, systems, devices, and products are disclosed for providing ring backs to a calling party's communications device. The ring backs are selected by the called party and can be delivered to the calling party in many ways, such as by delivering a file, a pointer, or a command. The ring...

20060023863 - Method and system for mapping caller information to call center agent transactions: A system and method of processing a call at a call center is provided. In a particular embodiment, the method includes receiving the call at the call center, receiving an indication element associated with a call center transaction, retrieving call center transaction data based on the indication element, and generating...

20060023865 - Agent detector, with optional agent recognition and log-in capabilities, and optional portable call history storage: A system for accurately detecting the unavailability of a call center agent that uses one or more agent sensors provided in the area of the agent's desk or station that are triggered when the agent moves into or out of the physical area in which he or she can answer...

20060023864 - Universal agent log-in using a sip registrar: A method and apparatus are provided for registering an agent of an automatic contact distribution system for receiving calls. The method includes the steps of providing a file containing a file identifier and a plurality of contact addresses within a registration server where each contact address identifies a communication port...

20060023866 - Customer automated response system: A method and apparatus are provided for prompting an agent of an automatic contact distributor during a customer service contact with a client. The method includes the steps of detecting a state of the customer service contact with the client via operation of a terminal of the agent; selecting a...

20060023868 - Peer to peer application processor: A method and apparatus are provided for processing information within a computing system. The method includes the steps of detecting a contact with a client of an organization that operates and uses the computing system for its own internal business purposes, providing a processing application within the computing system for...

20060023867 - System and method for voice and data convergence: The method and apparatus is for converting messages and responses between text messages of a user and voice responses of at least one agent in an automatic contact distribution system having a plurality of agents. In one embodiment, the method includes sending a text message in a text format from...

20060023869 - Method and system for routing calls based on a language preference: The present embodiments provide an efficient and effective method and system for routing calls to predetermined destinations to facilitate communication in a customer's preferred language. The present embodiments allow for an indication of a customer's language preference to be stored in some fashion and also allow for that indication to...

20060023870 - Communication terminals with a dual use speaker for sensing background noise and generating sound, and related methods and computer program products: Communication terminals, methods, and computer program products are provided that sense background noise via a speaker that is also used to generate sounds. In some methods of operating a communication terminal, and a speaker signal is supplied to a first speaker to generate sound therefrom, a noise sensing signal is...

20060023871 - System and method for stereo conferencing over low-bandwidth links: Systems and methods are disclosed for packet voice conferencing. An encoding system accepts two sound field signals, representing the same sound field sampled at two spatially-separated points. The relative delay between the two sound field signals is detected over a given time interval. The sound field signals are combined and...

20060023872 - Portable electronic device customization kit: A kit for personalizing a portable electronic device and for protecting it from scratches. This kit comprises several decal sheets each one comprising in a sandwich, a) a decorative layer, having a top side and a bottom side, the top side displaying decorative or artistic patterns, and the bottom side...