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Service delivery platformRelated Patent Categories: Data Processing: Database And File Management Or Data Structures, Database Or File Accessing, Distributed Or Remote AccessService delivery platform description/claimsThe Patent Description & Claims data below is from USPTO Patent Application 20070150480, Service delivery platform. Brief Patent Description - Full Patent Description - Patent Application Claims
CROSS REFERENCE TO RELATED APPLICATIONS [0001] This application claims the benefit of U.S. Provisional Application No. 60/670,114, filed Apr. 11, 2005. COPYRIGHT NOTICE [0002] A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever. BACKGROUND [0003] The present application relates generally to provision of services such as telecommunication services. More particularly, the present application relates to a service delivery platform and method to improve the delivery of telecommunications services. [0004] Service providers provide services to their customers in response to customer orders, change requests and other processes. One particular class of service providers is telecommunications service providers, which provide telecommunication services to their customers, referred to as subscribers. Telecommunications services currently include both wire line and wireless technologies. Examples of wire line telecommunication services include telephone service and related services such as voice mail, call forwarding, three way calling and caller identification, or cable television service and associated cable-provided services, such as internet access. Examples of wireless telecommunication services include cellular telephone service and associated services such as voice mail and three way calling, wireless electronic mail and paging. [0005] Provision of such services includes many aspects. The service must be initially provisioned, or established. This can include establishing an account for charging and billing the subscriber. This can include setting up service provision channels, such as designating a telephone number or other unique resource for the subscriber, providing dedicated hardware and software for the subscriber, such as installing a telephone line. After provisioning, if the service is provided on a per-unit basis, the service must be metered to measure the quantity of the service consumed. Bills must be generated and payments credited. If additional services are subscribed, the additional services must be provisioned and the account adjusted accordingly. Each change requires updating the equipment and software involved in service provision. [0006] Recently, there has been a significant interest in the Service Provider (SP) industry to converge or consolidate different media such as voice, data, and video into single enterprise architecture. This would enable the enterprise to deliver value-added services such as unified communications, video and media rich solutions, and collaboration and knowledge sharing. [0007] Previous systems for provisioning new services and updating existing services have required a new service setup for each service added. Thus, if a telecommunication service provider has in place telephone voice service to a number of subscribers and decides to add a new voice mail service, the telecommunication service provider must develop new hardware and software for implementing the system, a new billing process and other related features of the new service. If further services are developed for offer to subscribers, the process must be repeated for each new service or modification of a service. Repeating the process is expensive, time consuming and can delay the introduction of new services or features. [0008] Moreover, a technical problem is created for service providers who seek to expand their offerings to different services or to extend existing services to add new features. Legacy systems may be implemented using hardware and software which are fully functional but no longer supported or no longer the best choice. Such legacy systems may be technologically incompatible with new equipment for providing services which are to be packaged with a legacy service. New implementations of services or features are preferably built on advanced equipment and software to leverage current technologies, efficiencies and standardized tools. Getting legacy systems to work well with newly installed systems may be difficult to accomplish technically and may require substantial time and cost. As one example, many current telecommunications services are provided using the standardized Advanced Intelligent Network. Newer equipment makes use of the infrastructure of the internet, which employs a data transfer protocol such as transmission control protocol/internet protocol (TCP/IP). Even a technical interworking of new and legacy systems is possible, the resulting system may not include all desired functionality and may not be optimized for the service provider's needs. The final product or suite or products may be limited by the limitations of the incorporated legacy system. [0009] Accordingly, there is a need for an improved system and method for delivering services to existing subscribers and new subscribers. There is a technical need for a system and method which allow a variety of technically different service provision systems to operate smoothly and efficiently. BRIEF SUMMARY [0010] By way of introduction only, the present embodiments provide a service delivery platform, including method and apparatus for managing the delivery of a variety of services to customers or subscribers. The service delivery platform (SDP) is a platform architecture that fully exploits the convergence opportunities made available for the service providers (SPs) recently. The SDP creates, hosts, and manages services over different channels and end user devices. The implementation of the SDP will dramatically simplify service deployment and management, and allow the enterprise to develop new services more rapidly with the reduced development efforts. BRIEF DESCRIPTION OF THE DRAWINGS [0011] FIG. 1 is a block diagram of a service provider system; [0012] FIG. 2 is a functional block diagram of a service delivery system; [0013] FIG. 3 is a functional block diagram of as service delivery platform for use in the service delivery system of FIG. 1; [0014] FIG. 4 is a physical architecture diagram of a service delivery platform; [0015] FIG. 5 is an interaction diagram illustrating a process of changing features of an existing service using a service delivery platform; [0016] FIG. 6 is an interaction diagram illustrating a process of creating a new offer using a service delivery platform; [0017] FIG. 7 is an interaction diagram illustrating a process of creating a billing feed using a service delivery platform; [0018] FIG. 8 is an interaction diagram illustrating a process of providing a value-added reseller with a customer view using a service delivery platform; [0019] FIG. 9, including FIG. 9a and FIG. 9b, is an interaction diagram illustrating a process of creating a new account in an enterprise environment using a service delivery platform; Continue reading about Service delivery platform... 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