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Method of analyzing conversational transcripts

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Title: Method of analyzing conversational transcripts.
Abstract: Analyzing transcripts of conversation between at least two users by receiving input information from a first user via a voice call, creating conversational transcripts from the information received from the first user, selecting at least one defined situation from a list of defined situations, identifying the selected situation in the conversational transcripts, identifying a set of procedural sequences by comparing the at least one identified situation in the conversational transcripts with knowledge derived from a corpus of historical conversational transcripts; and providing the set of procedural sequences to the first user. ...


- Annapolis, MD, US
Inventor: Krishna Kummamuru
USPTO Applicaton #: #20080154579 - Class: 704 9 (USPTO) - 06/26/08 - Class 704 


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The Patent Description & Claims data below is from USPTO Patent Application 20080154579, Method of analyzing conversational transcripts.

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stats Patent Info
Application #
US 20080154579 A1
Publish Date
06/26/2008
Document #
11614200
File Date
12/21/2006
USPTO Class
704/9
Other USPTO Classes
704235, 707102, 704E15043, 707E17009
International Class
/
Drawings
7




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