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Method and system for presenting events associated with recorded data exchanged between a server and a userRelated Patent Categories: Electrical Computers And Digital Processing Systems: Multicomputer Data Transferring, Computer Network ManagingMethod and system for presenting events associated with recorded data exchanged between a server and a user description/claimsThe Patent Description & Claims data below is from USPTO Patent Application 20060168188, Method and system for presenting events associated with recorded data exchanged between a server and a user. Brief Patent Description - Full Patent Description - Patent Application Claims
CROSS REFERENCE TO RELATED APPLICATIONS [0001] This application is a continuation-in-part of commonly assigned U.S. patent applications Ser. Nos. 10/061,469, 10/061,489, and 10/061,491 filed Jan. 31, 2002 and hereby incorporated by reference. This application is also a continuation-in-part of commonly assigned U.S. patent application Ser. No. 10/058,911, filed Jan. 28, 2002 and hereby incorporated by reference. Also, this application is related to copending applications entitled "Methods and Systems for Categorizing and Cataloguing Recorded Interactions", "Method and System for Selectively Dedicating Resources for Recording Data Exchanged Between Entities Attached to a Network", and "Method and System for Providing Access to Captured Multimedia Data from a Multimedia Player", filed on or about the same day as the present application an hereby incorporated by reference. BACKGROUND [0002] The present invention is directed to a method and system for presenting recorded data. More particularly, the present invention is directed to a method and system for presenting events associated with recorded data exchanged between a server and a user. [0003] For systems employing interactions between a user and server, it is often desirable to be able to view the interactions, ideally in a manner that is transparent to the user. This is particularly desirable in a context such as sales, customer service, and e-commerce, where interactions between customers and a service provider are important indicators of customer satisfaction. [0004] Attempts have been made to recreate interactions between a user and a server. For example, click stream analysis procedures have been used to recreate interactions between a web user and a web service provider. This type of procedure is analogous to reviewing and analyzing the script to a movie. While this procedure reveals some information about the interaction between the server and the user, it does not provide a clear tangible picture of special effects, the environment, chemistry between the user and the server, etc. [0005] Other attempts have been made to replay recorded interactions between a server and a user. However, these attempts are typically implemented at the server and are thus suitable only for a particular type of server. The format into which the data is recorded is typically not accessible by a large number of users using conventional servers. Also, the recorded exchanges often contain multimedia data, e.g., text and audio, which needs to be synchronized. [0006] In addition, these approaches typically do not distinguish between interactions that are considered important and interactions that are not important. Thus, a lot of time and resources are wasted on replaying unimportant recorded interactions. [0007] Also, it may be important for users to be notified when certain events occur, e.g., when certain data is recorded, and to be able to search for recorded data associated with the events. [0008] There is thus a need for a technique for providing access to multimedia data captured during exchanges between and a web server and a user. There is also a need for providing for notification to users of event occurrence and for enabling users to locate recorded data associated with the events. SUMMARY [0009] It is an object of the present invention to enable a user to locate recorded data associated with events. [0010] According to exemplary embodiments, these and other objects are met by a method and system for presenting events associated with recorded data exchanged between at least one user and at least one server. A set of events associated with the recorded data is defined, and each event within the set is represented by an event identifier, e.g., a time stamp. Each event identifier is associated with portions of the recorded data that correspond to the event represented by the event identifier. An event is selected for presentation by selecting the event identifier associated with a portion of the data that corresponds to that event. [0011] Further objects, advantages and features of the present invention will become more apparent when reference is made to the following description taken in conjunction with the accompanying drawings. BRIEF DESCRIPTION OF THE DRAWINGS [0012] FIG. 1A illustrates an exemplary system for capturing, recording, and playing back data according to an exemplary embodiment; [0013] FIG. 1B illustrates in detail an exemplary system for recording data; [0014] FIG. 2A and 2B illustrate exemplary systems in which the invention may be implemented; [0015] FIGS. 3A-3D illustrate exemplary screens for presenting recorded events to a user; [0016] FIGS. 4A-E illustrate exemplary screens for annotating data; [0017] FIGS. 5A and 5B illustrate exemplary screens used for notification; [0018] FIGS. 6A-6G illustrate exemplary screens used for exporting one or more contacts; and [0019] FIG. 7 illustrates an exemplary system for synchronizing multimedia data for playback and export. DETAILED DESCRIPTION Continue reading about Method and system for presenting events associated with recorded data exchanged between a server and a user... 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