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05/04/06 | 25 views | #20060095331 | Prev - Next | USPTO Class 705 | About this Page  705 rss/xml feed  monitor keywords

Content creation, distribution, interaction, and monitoring system

USPTO Application #: 20060095331
Title: Content creation, distribution, interaction, and monitoring system
Abstract: A system for managing an end-user's (Seeker 999) request for information and entertainment. This information can be retrieve using a kiosk with a computer, using software over the Internet with a hardwired computer-like device, or using software with a wireless handheld device (TO-Us 200). Applications (1086) include any areas including commercial, industrial, and government where groups of people congregate such as trade shows, retail stores, restaurants, offices, manufacturing plants, and governmental buildings. The system (200) provides both audio and text information and entertainment from a plurality of sources. These sources include information and entertainment from the local environment or ‘on-site’ information, and from a remote environment. These locations can also retrieve information from the end-user (Seeker 999). This information can be product feedback, customer service opinions, product information requests, or the like. (end of abstract)
Agent: SocalIPLaw Group LLP - Westlake Village, CA, US
Inventors: Matt O'Malley, David Hench
USPTO Applicaton #: 20060095331 - Class: 705022000 (USPTO)
Related Patent Categories: Data Processing: Financial, Business Practice, Management, Or Cost/price Determination, Automated Electrical Financial Or Business Practice Or Management Arrangement, Including Point Of Sale Terminal Or Electronic Cash Register, Inventory Monitoring
The Patent Description & Claims data below is from USPTO Patent Application 20060095331.
Brief Patent Description - Full Patent Description - Patent Application Claims  monitor keywords



FIELD OF THE INVENTION

[0001] The present invention relates to content creation, distribution, interaction, and monitoring and, more particularly, to content creation, distribution, interaction, and monitoring along a supply chain that allows direct dialog between all parties in a supply chain and the end-consumer.

BACKGROUND OF THE INVENTION

[0002] Product manufacturers struggle to educate potential buyers about their product's benefits through various means. Their success if often dependent on printed material or inexperienced sales staff. This problem extends along the entire supply chain from inventor, manufacturer, marketers, resellers, retailers, and ultimately the end-consumer. Retailers are among the largest employers in the United States and spend enormous sums of money training new staff, yet they experience large employee turnover. With thousands of product suppliers pouring out thousands of new products, retailers often become overwhelmed when consumers demand better and faster service. In addition, shoppers have little feedback opportunities in what products, services, and/or employees they like or dislike.

[0003] Recently a wide range of interactive devices have been developed to provide information to consumers. These interactive devices include, for example, computers connected to various computer online services, interactive kiosks, interactive television systems, wireless communication systems and the like. These systems are designed to provide a wide variety of information which may be specific to particular products that the customer is interested in or alternatively, may have a wider scope and relate to various services or information about places and events which may be of interest to the user.

[0004] Most often the information provided to the customer may be obtained over the Internet and is usually information related to a particular product or similar such products that are available in a particular local or by way of shopping utilizing a website. The information provided to the consumer may be in a form to be utilized on the consumer's personal computer (PC) or a handheld device such as a cellular phone or a personal digital assistant (PDA).

[0005] Various prior art patents disclose systems of the type above referred to and those which appear to Applicants' to be most pertinent are disclosed below.

PRIOR ART

[0006] U.S. Pat. No. 6,134,548 to E. Gottsman et al., entitled "System, Method and Article of Manufacture for Advanced Mobile Bargain Shopping," is directed to a system and method for facilitating WWW-based comparison shopping in non-web retail environments. A wireless transceiver with Internet Protocol capability is combined with a miniature barcode reader, so that a user can transmit a definitive product identifier code to a remote server that then queries supplier websites to find availability, price, and shipping information.

[0007] U.S. Pat. No. 6,091,956 to D. D. Hollenberg, entitled "Situation Information System," is directed to a wireless system for providing time-critical situation information about places and events to people in vehicles equipped with a computer and a Global Positioning System (GPS) receiver. Sources of information are databases of local information and information from other users. FIGS. 1 and 2 show, respectively, the main components of such a system for a physically defined area such as a shopping area, and a basic read-out device with graphical display showing a retail store floorplan.

[0008] U.S. Pat. No. 5,995,015 to W. C. DeTemple et al., entitled "Remote Electronic Information Display Systems for Retail Facility," is directed to a wireless system for communicating between an on-site computer and locations in the aisles of a retail facility. A hard-wired grid, preferably infrared, connects the computer to transceivers located in zones throughout the facility. The transceivers establish a wireless link to the locations that may be fixed information display terminals such as price-displaying shelf tags of shopping carts or baskets.

[0009] U.S. Pat. No. 5,933,811 to P. D. Angles et al., entitled "System and Method for Delivering Customized Advertisements Within Interactive Communication Systems," is directed to an Internet-based system and method for delivering customized advertisements to users of interactive devices, specifically computers. The system includes at least three different entities that communicate with each other via the WWW, viz., a content provider, an advertisement provider, and a consumer.

[0010] U.S. Pat. No. 5,918,211 to M. A. Sloane, entitled "Method and Apparatus for Promoting Products and Influencing Consumer Purchasing Decisions at the Point-of-Purchase," is directed to a system and method wherein a consumer in a retail store uses a portable barcode scanner to scan products. The scanner is in wireless communication with an on-site computer controller. If a scanned product is currently under a sales promotion, the controller alerts the scanner. The idea is to influence buying decisions while the person is standing in an aisle with products in front of him. In another embodiment, a consumer is identified before he begins shopping so that the computer/controller can utilize his past purchase history to offer promotional discounts.

[0011] U.S. Pat. No. 4,882,770 to R. T. Miyahira et al., entitled "Wireless Optical Communication System," is directed to a wireless full-duplex, optical short-range communication system operating as an intercom. The system can be used in fast-food restaurants or other commercial facilities where two-way voice communication between a central station and multiple remote units is useful.

[0012] U.S. Pat. No. 6,636,835 to Deloris Ragsdle-Elliott et al., entitled "Wireless Maitre d' System for Restaurants," discloses a method for providing interactive two-way communications between patrons and restaurant service personnel who have direct interaction with the patrons during restaurant encounters. The system includes the utilization of first and second wireless devices and the two-way wireless communication includes an order for a retail item from the patron to the restaurant service personnel.

[0013] U.S. Pat. No. 6,647,304 to T. Tsukishma et al., entitled "Product Management Method and System," discloses a system for managing each of the component parts included in a product from a manufacturer of the product, the provider of the various parts which go into the product, the service provision for the product, and the consumer. This management is accomplished by making the information and services regarding the product and the parts available to the customer who possesses the product, the parties concerned in the sales of the product, manufacturing and maintenance of the product, as well as others such as public organizations who may have an interest in the product.

[0014] U.S. Pat. No. 4,959,828 to L. C. Austin, entitled "Multi-Channel Infrared Cableless Communication System," discloses a system for simultaneously transmitting a plurality of audio signals into a specified space to one or more reception points. For example, the system is particularly adapted for providing simultaneous language translations at a conference or similar application.

[0015] U.S. Pat. No. 6,641,037 to P. Williams, entitled "Method and System for Interactively Providing Product Related Information on Demand and Providing Personalized Transactional Benefits at a Point of Purchase," discloses a system which provides interactively product information to a user based upon the product identification such as a UPC code and allows the user to engage in various transactions related to the product such as the ability to efficiently purchase the product or service of interest.

[0016] What is needed is an integrated system in which content from a multiplicity of sources both related to a specific venue as well as of a more general nature can be collected so that the content is available to a user upon demand. The system must also operate to distribute the collected content to the user upon demand as well as allowing interactions between the user and the content. The system must also provide the ability for the specific venue administration to monitor the usage of the content by the user.

SUMMARY OF THE INVENTION

[0017] The present invention is directed to a system for providing information to a user and includes a first database, a means for generating a first predetermined content for storage in the first database, a second database, means for generating a second predetermined content for storage and the second database, a server, means for interconnecting the first and second databases to the server, a plurality of transceivers, means providing access by each of the transceivers to the server and selector means on each of the transceivers for selectively accessing said first and second content.

BRIEF DESCRPTION OF THE DRAWINGS

[0018] A complete understanding of the present invention may be obtained by reference to the accompanying drawings, when considered in conjunction with the subsequent, detailed description, in which:

[0019] FIG. 1 is a block diagram depicting the Central Office Production and Processing (COPP 1070) and Local Content Access Provider (LCAP 1076);

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