| Collecting crm data for feedback -> Monitor Keywords |
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  Collecting crm data for feedbackRelated Patent Categories: Data Processing: Financial, Business Practice, Management, Or Cost/price Determination, Automated Electrical Financial Or Business Practice Or Management Arrangement, Operations Research, Market Analysis, Demand Forecasting Or SurveyingThe Patent Description & Claims data below is from USPTO Patent Application 20070192162. Brief Patent Description - Full Patent Description - Patent Application Claims
BACKGROUND [0001] One of the most difficult tasks of any software company is understanding how customers are using the existing version of the software so that improvements can be made in building the next version. Many companies choose to survey the customer explicitly. But surveys are laborious to design and administer and require significant effort on the part of the customer to fill out. SUMMARY [0002] Collecting and analyzing usage data from a CRM database provides useful insights into improving future versions of CRM software. Options for the type of data to be collected may be presented and several opportunities may be available to tailor the data to be communicated to the CRM provider. The data may be serialized into XML, encrypted, compressed and sent using a secure socket layer to provide security and lower bandwidth usage. The vendor may use the data to populate a vendor database where the data may be combined with data from other users to be queried against. DRAWINGS [0003] FIG. 1 is a block diagram of a computing system that may operate in accordance with the claims; [0004] FIG. 2 is a graphical illustration of a method of collecting feedback data from a CRM program in accordance with the claims; [0005] FIGS. 3a and 3b are more detailed flowcharts of one embodiment of the method in accordance with the claims; [0006] FIG. 4 is another high level illustration of the method, focusing more on the end use of the data at the CRM vendor in accordance with the claims; [0007] FIG. 5 is an illustration of the blocks that represent the steps of the method in accordance with the claims; [0008] FIG. 6 is an example of a possible welcome screen in accordance with the claims; [0009] FIG. 7 is one possible privacy statement in accordance with the claims; [0010] FIG. 8 is an organizational information gathering display in accordance with the claims; [0011] FIG. 9 is an implementation information display in accordance with the claims; [0012] FIG. 10 is a partner involvement gathering display in accordance with the claims; [0013] FIG. 11 is a partner information gathering display in accordance with the claims; [0014] FIG. 12 is a partner detailed information gathering page in accordance with the claims; [0015] FIG. 13 is an add-in program gathering display in accordance with the claims; [0016] FIG. 14 is a detailed add-in program gathering display in accordance with the claims; [0017] FIG. 15 is an email gathering display in accordance with the claims; [0018] FIG. 16 is a CRM web server authentication display in accordance with the claims; [0019] FIG. 17 is a business data authorization gathering display in accordance with the claims; [0020] FIG. 18 is a statistical data authorization gathering display in accordance with the claims; [0021] FIG. 19 is a system information authorization gathering display in accordance with the claims; Continue reading... Full patent description for Collecting crm data for feedback Brief Patent Description - Full Patent Description - Patent Application Claims Click on the above for other options relating to this Collecting crm data for feedback patent application. ###  How KEYWORD MONITOR works... a FREE service from FreshPatents1. Sign up (takes 30 seconds). 2. Fill in the keywords to be monitored. 3. Each week you receive an email with patent applications related to your keywords. Start now! - Receive info on patent apps like Collecting crm data for feedback or other areas of interest. ### Previous Patent Application: Performing scheduled device management Next Patent Application: Computer apparatus and methods supporting different categories of users Industry Class: Data processing: financial, business practice, management, or cost/price determination ### FreshPatents.com Support Thank you for viewing the Collecting crm data for feedback patent info. IP-related news and info Results in 0.20158 seconds Other interesting Feshpatents.com categories: Daimler Chrysler , DirecTV , Exxonmobil Chemical Company , Goodyear , Intel , Kyocera Wireless , |
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