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Telecommunications system and method

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Telecommunications system and method


A telecommunications system includes switching circuitry for coupling a call to a extension coupled to the system, voice processing circuitry for automatically interacting with the call, a microprocessor, a first data bus connected, between the microprocessor and the switching circuitry, and a second data bus connected between the microprocessor and the voice processing circuitry. In the telecommunications system, a method includes coupling, with the switching circuitry, a call to a telecommunications extension coupled to the system, and the voice processing circuitry automatically interacting with the call when the telecommunications extension does not answer the call.
Related Terms: Communications Telecommunications Data Bus Telecommunication Microprocessor

USPTO Applicaton #: #20140029736 - Class: 379 8822 (USPTO) -
Telephonic Communications > Audio Message Storage, Retrieval, Or Synthesis >Message Management

Inventors: Harold E.a. Hansen, Ii, Eric G. Suder

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The Patent Description & Claims data below is from USPTO Patent Application 20140029736, Telecommunications system and method.

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CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation of U.S. application Ser. No. 13/487,762, which issued as U.S. Pat. No. 8,538,002 on Sep. 17, 2013. which is a continuation of U.S. application Ser. No. 12/200,330, which issued as U.S. Pat. No. 8,194,845, which is a continuation of U.S. application Ser. No. 09/805,395, which issued as U.S. Pat. No. 7,421,066, which is a continuation of U.S. application Ser. No. 08/873,215, which issued as U.S. Pat. No. 6,252,944, and which was reissued as RE39,722, which claims benefit of priority to U.S. Provisional Application No. 60/023,749, filed Jun. 12, 1996.

TECHNICAL FIELD

The present invention relates in general to a telecommunications system.

BACKGROUND INFORMATION

Referring to FIGS. 2 and 13, there is illustrated a prior art technique for combining telephone and voice mail systems. The dilemma is how to provide communication between the switching system (“PBX”) 200 and the voice mail (“VM”) system 201. Communication with the PBX 200 is typically done through either the CO lines or on the station (extension) side. Since CO lines are more of a precious resource than the station connections, the prior art system shown in FIG. 2 communicates between the voice mail system 201 and the PBX 200 on the station side using connection 202. Connection 202 may be an analog telephone line or via an EKT (electronic key telephone) integrated connection. Alternatively, a proprietary EKT line 204 may be coupled to an analog telephone adapter 205, which uses analog line 203 to couple to voice mail system 201.

Such systems are typically configured by programming the PBX 200 to perform a transfer to an extension that is connected to the voice mail system 201 upon one or more occurrences, such as when the outside call received by the PBX 200 intended for a particular extension receives a busy signal or the extension rings a certain number of times. At this point in time, the call resides within the PBX 200 (step 1301). Next, the PBX 200 transfers the call using a flash-hook and then dialing the extension number (step 1302) pertaining to the voice mail system 201 in order to transfer the call to the voice mail system 201. At this point in time, the call cow resides within the voice mail system 201, which may play a greeting to the incoming call (step 1303). In response to the greeting played by the voice mail system 201, the call may send a signal, which is detected by the voice mail system 201 (step 1304). Thereafter, die voice mail system may record a message received from the call (the incoming call resides in the voice mail system 201; step 1306), or the voice mail system 201 may transfer the call to a desired destination, such as a station extension (the incoming call is now resident within the telephone system 200; step 1305). In-band signaling, a serial connection, etc. may he added to farther improve the system, but it is still configured as two separate systems—a PBX 200 coupled to a separate voice mail system 201.

Another prior art system not shown herein is the use of a personal computer with a voice adapter card inserted therein for interconnecting to a switching system. Again, the same problems arise, since there is a separate voice mail system coupled to a telephone system where software in the personal computer operates the voice mail portion.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 illustrates, in block diagram form, components of embodiments of the present invention;

FIG. 2 illustrates a prior art system coupling a switching system and a voice mail system;

FIG. 3 illustrates, in block diagram form, components of a port card implemented within embodiments of the present invention;

FIG. 4 illustrates a flow diagram of a process for recording an incoming call;

FIG. 5 illustrates a flow diagram of a process for implementing a beep timer;

FIG. 6 illustrates a flow diagram for terminating a recording;

FIGS. 7A-7D illustrate a flow diagram implementing interactive help;

FIG. 8 illustrates a flow diagram for implementing context sensitive help;

FIG. 9 illustrates a flow diagram implementing real-time call screening;

FIG. 10 illustrates functions implemented within a signal processing circuit within embodiments of the present invention;

FIG. 11 illustrates an electronic key telephone interface;

FIG. 12 illustrates a loop start CO interface;

FIG. 13 illustrates a prior an process for call processing;

FIG. 14 illustrates an EKT;



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Previous Patent Application:
Conserving call logic during handoff
Next Patent Application:
System and method for modifying communication information (mci)
Industry Class:
Telephonic communications
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stats Patent Info
Application #
US 20140029736 A1
Publish Date
01/30/2014
Document #
14028274
File Date
09/16/2013
USPTO Class
379 8822
Other USPTO Classes
International Class
04M3/533
Drawings
18


Communications
Telecommunications
Data Bus
Telecommunication
Microprocessor


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