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Triggering actions in an information feed system




Title: Triggering actions in an information feed system.
Abstract: Disclosed are systems, apparatus, methods, and computer readable media for performing actions in response to information updates provided in an information feed. In one implementation, an information update to be displayed in an information feed is received. The information feed may be capable of being displayed on a display device. The information update may be stored in a feed table for display in the information feed. A determination may be made as to whether the information update includes information satisfying a trigger condition associated with a trigger rule. When the information in the information update satisfies the trigger condition, the trigger rule may be activated. The trigger rule may specify a trigger action to perform in association with the information update. ...


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USPTO Applicaton #: #20120102153
Inventors: Christopher A. Kemp, Carter Thaxton, Christopher De Gour, Kevin Schraith, Andrew Sopko, Nathan Wisman


The Patent Description & Claims data below is from USPTO Patent Application 20120102153, Triggering actions in an information feed system.

PRIORITY AND RELATED APPLICATION DATA

This application claims priority to co-pending and commonly assigned Provisional U.S. Patent Application No. 61/474,546, titled “Systems and Methods for Triggering Events Over a Social Network”, by Kemp, et al., filed on Apr. 12, 2011 (Attorney Docket No. 624PROV), Provisional U.S. Patent Application No. 61/406,524, titled “Performing Scheduling and Providing Auto-responses via an Enterprise Business Network Feed”, by Kevin Schraith, filed on Oct. 25, 2010 (Attorney Docket No. SLFCP022P/480PROV), and Provisional U.S. Patent Application No. 61/416,204, titled “Chatter Keywords”, by Sopko et al., filed on Nov. 22, 2010 (Attorney Docket No. 483PROV), all of which are hereby incorporated by reference in their entirety and for all purposes.

COPYRIGHT NOTICE

A portion of the disclosure of this patent document contains material, which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever.

TECHNICAL FIELD

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The present application relates generally to providing information updates in an information feed system and, more specifically, to techniques for analyzing and responding to information updates.

BACKGROUND

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“Cloud computing” services provide shared resources, software, and information to computers and other devices upon request. In cloud computing environments, software can be accessible over the Internet rather than installed locally on in-house computer systems. Cloud computing typically involves over-the-Internet provision of dynamically scalable and often virtualized resources. Technological details can be abstracted from the users, who no longer have need for expertise in, or control over, the technology infrastructure “in the cloud” that supports them.

Database resources can be provided in a cloud computing context. However, using conventional database management techniques, it is difficult to know about the activity of other users of a database system in the cloud or other network. For example, the actions of a particular user, such as a salesperson, on a database resource may be important to the user's boss. The user can create a report about what the user has done and send it to the boss, but such reports may be inefficient, not timely, and incomplete. Also, it may be difficult to identify other users who might benefit from the information in the report.

BRIEF DESCRIPTION OF THE DRAWINGS

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The included drawings are for illustrative purposes and serve only to provide examples of possible structures and process operations for the disclosed inventive systems, apparatus, and methods for performing trigger actions and detecting trigger conditions on an information feed in an information feed system. These drawings in no way limit any changes in form and detail that may be made by one skilled in the art without departing from the spirit and scope of the disclosed implementations.

FIG. 1A illustrates a block diagram of an example of an environment 10 wherein an on-demand database service might be used.

FIG. 1B illustrates a block diagram of an implementation of elements of FIG. 1A and various possible interconnections between these elements.

FIG. 2A shows a system diagram 200 illustrating architectural components of an on-demand service environment according to one implementation.

FIG. 2B shows a system diagram further illustrating architectural components of an on-demand service environment according to one implementation.

FIG. 3 is a flowchart of a method 300 for tracking updates to a record stored in a database system according to one or more implementations.

FIG. 4 is a block diagram of components of a database system performing a method for tracking an update to a record according to one or more implementations.

FIG. 5 is a flowchart of a method 500 for tracking actions of a user of a database system according to one or more implementations.

FIG. 6 is a flowchart of a method 600 for creating a news feed from messages created by a user about a record or another user according to one or more implementations.

FIG. 7 shows an example of a group feed on a group page according to one or more implementations.

FIG. 8 shows an example of a record feed containing a feed tracked update, post, and comments according to one or more implementations.

FIG. 9A shows a plurality of tables that may be used in tracking events and creating feeds according to one or more implementations.

FIG. 9B is a flowchart illustrating a method 900 for automatically subscribing a user to an object in a database system according to implementations.

FIG. 10 is a flowchart of a method 1000 for saving information to feed tracking tables according to one or more implementations.

FIG. 11 is a flowchart of a method 1100 for reading a feed item as part of generating a feed for display according to one or more implementations.

FIG. 12 is a flowchart of a method 1200 for reading a feed item of a profile feed for display according to one or more implementations.

FIG. 13 is a flowchart of a method 1300 of storing event information for efficient generation of feed items to display in a feed according to one or more implementations.

FIG. 14 is a flowchart of a method 1400 for creating a custom feed for users of a database system using filtering criteria according to one or more implementations.

FIG. 15 is a flowchart of method 1500 for a trigger rule life cycle, performed according to one or more implementations.

FIG. 16 is a flowchart of a method 1600 for creating a trigger rule, performed according to one or more implementations.

FIG. 17 is a flowchart of a method 1700 for activating a trigger rule, performed according to one or more implementations.

FIG. 18 is a flowchart of a method 1800 for performing a translate rule, performed according to one or more implementations.

FIG. 19 is a flowchart of a method 1900 for configuring an automatic messaging rule, performed according to one or more implementations.




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stats Patent Info
Application #
US 20120102153 A1
Publish Date
04/26/2012
Document #
File Date
12/31/1969
USPTO Class
Other USPTO Classes
International Class
/
Drawings
0




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20120426|20120102153|triggering actions in an information feed system|Disclosed are systems, apparatus, methods, and computer readable media for performing actions in response to information updates provided in an information feed. In one implementation, an information update to be displayed in an information feed is received. The information feed may be capable of being displayed on a display device. |Salesforce-com-Inc